Complaints

This profile includes complaints for Poshmark.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Poshmark.com

  203 Redwood Shores Pkwy Fl 8 Redwood City, CA 94065-1198

• 

  Poshmark

  305 1008 Homer St Vancouver, BC V6B 2X1

• 

  Poshmark.com

  203 Redwood Shores Pkwy 8th Floor Redwood City, CA 94065

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/04/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Poshmark does not care about their sellers what so ever. They put terms of services about harassment in place but do not take any action when people break them. I have filed numerous reports about a user constantly harassing me and others sellers and every time they have not done anything. They prioritize potential buyers over sellers that have made them ****s of dollars in the fees they charge when they would be nothing without sellers. They are allowing an entitled insane unhinged ***** to stay on the app and harass people when they should be banned for it. This user is creating a hostile toxic buying/selling environment amongst a specific brand that people buy and resell. They make posts complaining about and comparing sellers prices, attack people for reselling, argue and say rude things to people who dont agree with them, get peoples orders canceled and tell the sellers to raise their prices when someone lists something for a low price because they dont want a reseller to get ahold of it, they have multiple accounts (all which poshmark claims is against the terms of service). No one should use this platform to sell as you will not be protected against people harassing you. Even if you block someone they will still find ways to attack you and the block button is pointless.

  Business Response

  Date: 11/09/2023

  Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 11/04/2023. For privacy reasons, it's important to note that Poshmark will not be able to disclose any actions taken against another user.

  For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************. 
  
  Regards, Poshmark Client Service
  

  
  

  Customer Answer

  Date: 11/09/2023

   
  Complaint: 20826879
  
  I am rejecting this response because:

  My complaint was not about the lack of a response, it was about the lack of action being done about the issue. And even if they cannot disclose any action that they take against a user, I can see whether they have or not. And they have done nothing. The users account is still active, their harassment posts are still up, as well as their comments.
  
  Sincerely,
  
  ***********************************

  Business Response

  Date: 11/15/2023

  Regarding the user's response, we are unable to provide information regarding action taken on another user's account or listings. Upon further review of this case, our Moderation Team has taken the appropriate actions towards this matter.  

  Regards, Poshmark Client Service 

  Customer Answer

  Date: 11/15/2023

   
  Complaint: 20826879
  
  I am rejecting this response because:
  Once again regardless if you cannot provide any information regarding action taken on another users account or listings, I CAN SEE THAT NOTHING HAS BEEN DONE. The listings and users account are still active and all of their comments are still up as well. Since your moderation team thinks that doing absolutely nothing is the appropriate action I will not be accepting this response, my complaint will stay up and I will keep repeating myself if I have too ?????
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:11/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A seller on Poshmark listed a blanket as "*** - New With Tags". I purchased this item and received the blanket with the tags RIPPED OFF of the item and stuffed into the bag. As you can see from the photos, the seller not only listed this item as New With Tags, but showed ATTACHED tags in the photo. This item was a gift, and the recipient unfortunately felt as if she had received a used blanket. Poshmark did not make ANY effort to convince the seller to reply to me. Instead, they offered me a $5 Posh Credit which does not even cover the SHIPPING for this item and then claimed I accepted these terms. I never accepted those terms. I have tried for days to email their "Customer Support" team, and I've gotten only copy/pasted responses in return. They are unwilling to help me, and the seller received the FULL PAYMENT after SCAMMING ME.

  Business Response

  Date: 11/09/2023

  Poshmark appreciates you bringing this case to our attention. Upon further investigation, the user has opened a complaint with their payment processor for order #****b308bafcfc3e60d291a3. In order to come to a resolution, Poshmark recommends the user to work directly with their payment processor and to email any additional documents to ********************************. 

  As stated in our Terms and Conditions: Buyers are solely responsible for reading and reviewing the Item listing before making an offer or purchasing. The contract to purchase is between the buyer and the Seller, not Poshmark. Upon purchasing an Item, a Buyer is obligated to remit payment for the Item to Poshmark including any shipping or additional fees listed. All Purchases are final, with no returns, refunds, cancellations, or retractions allowed, except where (a) Buyer cancels an order within three (3) hours of purchase, or (b) the Purchase is cancelled where explicitly permitted by Poshmark or where applicable, a Seller. Any questions or concerns in regards to our policy can be emailed to our team at ********************************. 
  
  Regards, Poshmark Client Service
  

  
  

• Initial Complaint

  Date:11/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Oct.29.2023 I was about to make my first sale on Poshmark. Before I was able to make the sale I had received a email from Poshmark telling me I needed to purchase a **************** card than load $210.00 on it to open up a sellers account. It stated that $10.00 was going to be deducted to open the sellers account and the remaining $200.00 would be added to my Poshmark account. It also stated in the email that this was required due to the amount of fraud happening on the Poshmark site. Once I had submitted proof of purchasing the **************** card with the loaded balance of $210.00 I received a second email from Poshmark telling me to purchase two more **************** cards loading them with each with $500.00. I than emailed Poshmark in regards to these requirements and informing them I was not going to be sending them the $1,000.00 and requested a refund of the $210.00 i had already paid in good faith of getting a account setup with them in order to make my first sale on the Poshmark site. In that same email I informed Poshmark that I would not be needing a sellers account and would not be selling on the Poshmark site. I have not received anything back from Poshmark as I have been emailing them about this daily since Oct.29.2023. I was never given a sellers account and never made a sale on the Poshmark site. This all just seeming like Poshmark is a scam. With no regards to protecting people from being scammed because they (Poshmark) are the scammers.

  Business Response

  Date: 11/08/2023

  Poshmark thanks you for bringing this to our attention and we apologize for any misunderstanding with this issue. Account registration and listing is always free on Poshmark. Poshmark will not ask for or require an **************** prepaid card in order to activate a listing. The communication that the user received did not come from ********************** and it is likely a Phishing email. We highly recommend that the user reach out to their banking institution regarding this transaction. 

  We advise that users exercise extra caution when receiving communication that is asking for personal information. Poshmark will never contact users to request personal account information. Please note that all official Poshmark communication will end in a @poshmark.com email domain. Any further questions or concerns can be emailed to ********************************.
  
  Regards, Poshmark Client Service
  

  
  

  Customer Answer

  Date: 11/08/2023

   
  Complaint: 20823168
  
  I am rejecting this response because:

  Poshmark is advised as a trusted site for buyers and sellers. In your Community Guidelines under Couterfeits you state "Using a company's name or trademark in a way that *** confuse buyers into believing  that you or the item is affiliated with, sponsored by, or endorsed by the trademark owner is both illegal and a violation of our policies." This scammer is not only scamming buyers and sellers on the Poshmark site but is using "YOUR" trademark to victimize people using your site as seen in attachments provided. You have also stated " We take phishing, fraud, and spoofing attempts seriously" in your "How to report phishing/suspicious emails or websites." I have emailed you daily since Oct.29.2023 when this incident happened to only recieve a generated email identical to the email you responded to the BBB with telling me to contact my *********************** With all of no action from you to support your statements it only shows Poshmark "Allows" this type of activity and Poshmark is "NOT" safe for buyers and sellers.

  
  Sincerely,
  
  *************************

  Business Response

  Date: 11/10/2023

  As stated in our Community Guidelines: 

  Taking any part of a transaction, including discussion about details or negotiations, off the Poshmark platform is a violation of our rules. This sort of activity hurts everyone--both you and the Poshmark community--by breaking down the sense of trust and integrity we have on the Poshmark app. Poshmark cannot protect transactions or uphold agreements that are not made through our platform. We ask that you do not share your email address, or any other personal information, on our platform and keep all transactions on Poshmark.

  We highly recommend contacting the police regarding this matter. Once an officer has been assigned to your case, they can contact us at ****************************** and our team will be able to assist with your investigation.

  Regards, Poshmark Client Service

• Initial Complaint

  Date:11/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an email from Poshmark advising they letting me know that they have removed a listing of mine ( "Apple Air Pods 2nd Generation with Charging Case",because it has been identified as counterfeit and/or authenticity cannot be guaranteed.)I immediately wrote back to ******************************* (since they do not offer phone support to assure them that the product was in fact genuine and asked that they reinstate my listing. I've had no response.It's been several days and there is no excuse for them to not have addressed this issue in a more timely manner.

  Business Response

  Date: 11/08/2023

  Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 11/08/2023. 
  For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************. 
  
  Regards, Poshmark Client Service
  
  

• Initial Complaint

  Date:11/03/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a backpack on Poshmark where the color of the backpack was misrepresented. I reached out to the seller and they agreed to have me return the item. In the process, I accidentally hit accept on the order (which should be a 2 step process). The seller escalated the chat to support and it has been 4 days with little to no help on Poshmarks side. Other than me accidentally hitting accept, this should be a cut and dry situation, especially since the seller is in agreement. I just want to send the item back to the seller and get a refund. Unfortunately, with their email based support system, this is taking longer than expected.

  Business Response

  Date: 11/08/2023

  Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 11/03/2023 requesting more information.

  It is highly recommended that the user engages directly with our team via email at ********************************. 
  
  Regards, Poshmark Client Service
  

  
  

• Initial Complaint

  Date:11/03/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/17 I had a buyer purchase a pair of shoes, #*****ab9aaf5564cb02c9f2, and Poshmark sent me a mailing label with the buyers incorrect address. The buyer and myself tried to contact Poshmark multiple times to fix the order and have heard nothing! I have tried to call three post offices in ************** to find the shoes but have had no luck. Now the order has been cancelled, remind you after already being shipped, and I cannot find them anywhere nor has anyone contacted me. These are $700 shoes. I have used poshmark many times and customer service seems to only respond to small issues. Ive tracked the shipment once again and it states that the buyer, who remind you cancelled, is trying to re-route the order. This seems like a major scam to me. All I want are my shoes back or ******** to reimburse me for what the buyer paid for them!

  Business Response

  Date: 11/08/2023

  Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 11/06/2023. 
  For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************. 
  
  Regards, Poshmark Client Service
  
  

• Initial Complaint

  Date:11/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Packaged with the item delivered and upon opening the dress has a foul odor of perfume. The seller refuses to rectify the situation. This is certainly not a quality dress as described by the seller. As per Poshmark buyer protection, a refund is in order. {Undisclosed damage Incorrect or missing item. Item not as described}. The seller stated in the description that it was a quality dress but did not disclose the foul perfume odor that was being emitted from the fabric.Item is not authentic ORDER DATE Oct-05-2023 ORDER NUMBER 651ebfe4ac1f76c512ec9882 boohoo yellow, red & blue striped long sleeve dress size 12 $18.00 Size: 12 @diamondthriftz SHIP TO ************************* *********************************************************************************************** PAYMENT & SHIPPING INFO Hide Details Price $18.00 Shipping $5.95 Seller Discount $2.02 Tax $2.34 Total $26.29

  Business Response

  Date: 11/08/2023

  Poshmark appreciates you bringing this to our attention. Poshmark has not received any messages containing the information presented in the claim from the email address ************************** It is highly recommended that the user contacts ********************** support as soon as possible for further assistance. Any additional questions or concerns can be emailed to our team at ********************************.

  Regards, Poshmark Client Service
  

  
  

• Initial Complaint

  Date:11/02/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wanted to sell on Poshmark but they kept wanting me to pay ridiculous fees which they said I would get back.I had to pay a $200 verification fee which Im supposed to get back but I havent yet.On top of that now that I sold an item they want a $500 fee which I told them I didnt have and I told them I wanted to cancel the order and please refund my $200 verification fee they said I would get back.I told them I couldnt afford to sell my Barbie ***** on there website.So all I want is my $200 back and I already took my dolls off of there website.

  Business Response

  Date: 11/08/2023

  Poshmark thanks you for bringing this to our attention and we apologize for any misunderstanding with this issue. Account registration and listing is always free on Poshmark. Poshmark will not ask for or require an **************** prepaid card in order to activate a listing. The communication that the user received did not come from ********************** and it is likely a Phishing email. We highly recommend that the user reach out to their banking institution regarding this transaction. 

  We advise that users exercise extra caution when receiving communication that is asking for personal information. Poshmark will never contact users to request personal account information. Please note that all official Poshmark communication will end in a @poshmark.com email domain. Any further questions or concerns can be emailed to ********************************.
  
  Regards, Poshmark Client Service
  

  
  

  Customer Answer

  Date: 11/08/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:11/02/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The total amount is $281.6 The transaction time and order number of the two orders are respectively ORDER DATE Oct-12-2023 ORDER NUMBER 652862ffeba4c46724d1abc8 ORDER DATE Oct-15-2023 ORDER NUMBER 652c6e35d6c0dc2a1a2c585f I have made several trades on poshmark and successfully completed orders. But the platform blocked my account for no reason, and my earnings could not be withdrawn. During this period, I have repeatedly appealed to the platform, but have not received any response, and the platform has not taken effective measures. I had a lot of trust in this platform, this is disappointing to me, I hope to be able to restore my account and get my earnings!

  Business Response

  Date: 11/08/2023

  Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 10/19/2023 with additional information about their account.

  For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************. 
  
  Regards, Poshmark Client Service
  

  
  

  Customer Answer

  Date: 11/09/2023

   
  Complaint: 20817045
  
  I am rejecting this response because:

  I can never get my balance from this platform, they are completely fudging users.  I am strongly dissatisfied with this, and I simply cannot accept the plan given by the platform!  My money is frozen on their platform!!  This is ridiculous.  The platform has been refusing to communicate with me.  But the truth is, my clients received my shoes, but I didn't get the income I should have!!  So, I reject this settlement.
  
  Sincerely,
  
  *********************

   

  Business Response

  Date: 11/10/2023

  Upon further investigation, our team has detected a security issue linked to this account, and for security measures have put the account under a temporary extended hold while our team conducts a thorough investigation. A response will be sent to the email on file once our investigation is complete.

  Customer Answer

  Date: 11/16/2023

   
  Complaint: 20817045
  
  I am rejecting this response because:So far, the other side has not taken effective measures.  My account is still in the frozen account, and the balance under my name cannot be withdrawn normally, this is a fraud!!
  
  Sincerely,
  
  *********************`

  Business Response

  Date: 11/29/2023

  Regarding the user's response, cases like these are handled on a case by case basis. Once our team has come to a decision the user will be notified via email.
  
  Regards, Poshmark Client Service
  

  Customer Answer

  Date: 12/02/2023

   
  Complaint: 20817045
  
  I am rejecting this response because:
  poshmark is still freezing my money, I can't get my income!!
  

  Sincerely,
  
  *********************

• Initial Complaint

  Date:11/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction occurred on 31st October 2023 A case was opened because I received an item that was not as listed and not as described . I received the item that was a completely different size than what was listed. 34F No picture of the label was listed in the description. I receive the item to find that this was not the size the seller listed and the label clearly stated a different size 34DDD to what was listed. This is inaccurate description and incorrect size. 34F is not a 34DDD E comes after D and before F When opened case I uploaded the label to show the size.Poshmark did nothing to resolve this, closed the case within 24 hour and went on the sellers side. Even though the seller had agreed to a refund. How if this fair and is totally against what poshmark advertise as their policy. Per Poshamark policy they are committed to provide posh protect they state a full refund is issued if the listing does not match the listing description What is Covered: The listing NOT AS described.

  Business Response

  Date: 11/08/2023

  Poshmark appreciates you bringing this to our attention. Poshmark is unable to find any messages containing the information presented in the claim from the email address ******************* It is highly recommended that the user contacts ********************** support as soon as possible for further assistance. Any additional questions or concerns can be emailed to our team at ********************************.

  Regards, Poshmark Client Service
  

  
  

  Customer Answer

  Date: 11/13/2023

   
  Complaint: 20815497
  
  I am rejecting this response because:

  This is completely wrong information from Poshmark that is the correct email and is the email set up with poshmark. I have never heard anything like this from a company. 
  
  Sincerely,
  
  *******************

  Business Response

  Date: 11/16/2023

  It is highly recommended that the user contacts ********************** support as soon as possible for further assistance. All additional questions or concerns can be emailed to our team at ********************************. At this time Poshmark is unable to find any additional messages containing the information presented in the claim. Once an inquiry is sent, our team can gladly assist further via email. 

  
  Regards, Poshmark Client Service