Complaints

This profile includes complaints for Poshmark.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Poshmark.com

  203 Redwood Shores Pkwy Fl 8 Redwood City, CA 94065-1198

• 

  Poshmark

  305 1008 Homer St Vancouver, BC V6B 2X1

• 

  Poshmark.com

  203 Redwood Shores Pkwy 8th Floor Redwood City, CA 94065

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been a Poshmark ambassador level two and have also bought things on Poshmark. I have referred people to Poshmark. Weve made tens of thousands of dollars for the company between all of the people Ive referred to. I recently had a scammer who tried to make an issue after *** had nothing but five star reviews. I felt pressured into returning the money because Poshmark has now made it possible for sellers to do refunds when previously, that was a Poshmark decision. I reached out to Poshmark customer support, and they refused to credit the seven dollars I would have been due despite this being the only complaint Ive had in hundreds of sales. This must be a joke. They make billions and they cant credit somebody whos been helping their company. Be profitable? Im waiting for my last two sales to clear before canceling my account only because I tried to cancel my account today and it wouldnt let me cancel it because I have sales pending. I seriously cant believe how awful the customer service is over seven dollars an hour which is below the minimum wage. Meanwhile, all of a sellers are selling items that the company is profiting on. Go fly a kite.

  Business Response

  Date: 11/16/2023

  Poshmark thanks you for bringing this to our attention and we apologize for your experience. Our disputes team has thoroughly investigated the case. The user approved the return of their sale on 11/04/2023. The user within the case asked to refund the buyer without the need to return the item. 

  Due to the user agreeing to the return and offering this option to their buyer, our Disputes Team moved forward with issuing this process. 

  Regards, Poshmark Client Service 

  Customer Answer

  Date: 11/16/2023

   
  Complaint: 20858225
  
  I am rejecting this response because:
  As I stated in my email to customer service I was not happy that they changed their policy. It used to be ONLY poshmark who could issue returns. However they changed this and I felt pressured to return or receive a negative review from the buyer. I have over 500 individual sales. Have referred 4 people. Have made thousands as have my referrals. This was ONLY complaint that was EVER received and the person making the complaint was a scammer.  The item was as pictured. Bottom line is I SERIOUSLY cant believe as a level 2 ambassador with a long history of sales that we are disputing a seven dollar charge but its the principle of it and certainly your company could have approved it just one time given my unfamiliarity with the process and being that it was your company who was slow to respond to the initial complaint. Again, this is my first time ever having an issue. I have five star reviews from every other sale. I will be deleting my account and donating the remainder of my items to a local shelter as soon as the 10 days since my last sale is up. Since your company doesnt value its posh ambassadors and would rather lose a dedicated seller than give me my $7 back it seems like the best choice . I will be advising my referrals to do the same. Your platform is now full of scammers taking advantage of sellers.
  
  

  Business Response

  Date: 11/22/2023

  As stated in our guidelines, when a buyer opens a return case, Poshmark provides the seller with the following options for a resolution:

  Offer a partial refund
  Accept return
  Report a return issue

  Poshmark does not force sellers to approve a return or offer a partial refund.

  If a seller does not offer their buyer a partial refund or accept the return request within 24 hours, the Poshmark Team will take over evaluating and handling the return case.

  Since the user moved forward with approving the return and requesting to refund the buyer, Poshmark is unable to issue them their earnings.

  For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************. 
  
  Regards, Poshmark Client Service
  
  

  Customer Answer

  Date: 11/27/2023

   
  Complaint: 20858225
  
  I am rejecting this response because:
  
  They are clearly missing the point. Waste of time dealing with them at this point. My minimal amount money was not returned therefore, I am not accepting this response. 

• Initial Complaint

  Date:11/10/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold a Louis ******* purse fur $875. They have an authentication location to authenticate the purse. Then they send to buyer. They authenticated it but then also sent buyer an email saying date code mussing so buyer backed out. They sent it back to me and i never received it. I filed claim with **** They said only $100 insurance on the $875 purse by Poshmark so I could only spend the time to get $100 back. Please help me recover my lost Louis ******* purse value. Poshmark will not answer any of my correspondence. They should have sent out with more **** insurance. Then I could get my value back.

  Business Response

  Date: 11/16/2023

  Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 11/13/2023. Our team provided a wait time as we have partnered with **** and opened an investigation case. These cases can take up to 2 weeks to receive a full resolution since **** reaches out to all facilities involved in the handling of this package.

  Regards, Poshmark Client Service
  

  
  

  Customer Answer

  Date: 11/16/2023

   
  Complaint: 20855337
  
  I am rejecting this response because:
  Poshmark did not insure the package but for $100   The purse is a value of $895 as it was sold for that so they need to reimburse me the $895   **** can only reimburse me for $100 as that is all that Poshmark insured the lost package for when shipping to me   

  
  Sincerely,
  
  *********************

  Business Response

  Date: 11/20/2023

  A response has been sent to the user via email on 11/20/2023. 
  For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************. 
  
  Regards, Poshmark Client Service
  
  

  Customer Answer

  Date: 11/21/2023

   
  Complaint: 20855337
  
  I am rejecting this response because:

  the package still was sent without proper insurance and was lost.   I did get paperwork to fill out claiming I did not get the package which I will fill out and wait for reimbursement but the issue has still not been resolved.   I still have not been compensated for the lost package that was not fully insured.  
  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 11/29/2023

  Can you **** this one complete please?   They finally gave me a refund. 

• Initial Complaint

  Date:11/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Poshmark has allowed and facilitated a buyer to steal our limited edition **** sneakers. We sold a pair of ****s on the site for $300 and the buyer immediately wanted to return them upon arrival due to areas of wear on the heels, while these shoes had never been worn, we agreed that we could approve the return. Upon receiving our returned package back the buyer had placed completely different DIRTY, used shoes in the box and not returned our limited edition ****s. I immediately reported this to poshmark and received a generic message that I needed to prove authenticity because they dont allow counterfeits being sold on their Platform, which was completely unrelated to my issue. I explained in great detail that we were effectively being stolen from and this morning I woke up to An email stating they have RETURNED the money back to the ***** who now has the money and our shoes. We have been robbed and postmark helped this person do it.

  Business Response

  Date: 11/15/2023

  Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 11/10/2023 requesting additional information. 
  

  Poshmark has not received any additional messages containing the information requested by our team. It is highly recommended that the user contacts ********************** support as soon as possible for further assistance. Any additional questions or concerns can be emailed to our team at ********************************.
  
  
  Regards, Poshmark Client Service
  

  
  

  Customer Answer

  Date: 11/16/2023

   
  Complaint: 20852458
  
  I am rejecting this response because:
  The message sent to me on 11/10 was the following: 

  Hi Tia,
  
  Thank you for reaching out to us.  We would be happy to further investigate the return case if you can provide us with proof from an authorized authenticator or proper proof of purchase from an authorized retailer that proves this item is authentic. 
  

  This was a repetitive email ignoring the issue at hand. The shoes were stolen and poshmark refunded the buyer after I reported this. The shoes were not required to be authenticated to sell on the platform, I can not provide further proof of authentication because these shoes have been stolen. Poshmark has repeatedly told me they will only look into the issue once I prove they are authentic, which I cannot do, and was not required to do before selling the shoes and the shoes were not advertised as anything other than **** sneakers. Poshmark is simply requesting I do something that I cannot do, in order to skirt the issue at hand. I have responded to poshmark detailing my actual issue now 4 times and have been met with a canned response every time that has nothing to do with my issue. 

  Sincerely,
  
  ***************** ****

  Business Response

  Date: 11/20/2023

  As previously stated, Poshmark would be happy to further investigate the return case if you can provide us with proof from an authorized authenticator or proper proof of purchase from an authorized retailer that proves this item is authentic.
  
  Check out the following resources for more details on what cannot be listed on Poshmark:
  Prohibited Items Policy: poshmark.com/prohibited_items_policy
  Community Guidelines: poshmark.com/community_guidelines

  Per our community guidelines, if Poshmark cannot confirm an item's authenticity, we reserve the right to cancel the order. If we reasonably believe an item to be counterfeit, we will provide a refund for the full cost of the item and any accompanying shipping costs to the buyer and the seller will not receive earnings from the transaction. Sellers acknowledge and agree that if an item in question is deemed counterfeit, we shall ensure disposal of the item at our discretion.

  Any additional questions or concerns can be emailed to our team at ********************************.

  Regards, Poshmark Client Service
  
  
  
  

  Customer Answer

  Date: 11/21/2023

   
  Complaint: 20852458
  
  I am rejecting this response because: This response is nonsense. Authenticating the shoes was not a condition of selling them on the platform. Nobody has claimed these shoes were counterfeit. The buyer would not have stolen these shoes if they did not have value. Poshmark is refusing to help when the buyer stole the product and did not return them as required in their own process. I cannot provide proof of purchase as these were purchased in ****, these were sold as secondhand shoes. The buyer is a Poshmark "Ambassador" and Poshmark is protecting them instead of making me whole. I have been stolen from by the buyer with the help of Poshmark. 
  
  Sincerely,
  
  ***************** ****

• Initial Complaint

  Date:11/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold an item through Poshmark and shipped it through *********** using the mailing label issued to me by Poshmark. The item was lost during the shipment and so I filed a claim for the lost item with ***********. Canada post was unable to locate the item and so paid out the insurance claim. However, they paid it out to Poshmark instead of me as the seller (and the party who initiated the *********** claim). As a result Poshmark profited off my lost item and refuse to issue the insurance payment to me. They refuse to acknowledge this issue and instead do not respond to my numerous emails or respond indicating they issued to me the amount I would have made off the sale of the item; however this amount is ONLY about 25% of the overall insured value that they received from ***********. Requests to have *********** reverse the payment to Poshmark have been unsuccessful.

  Business Response

  Date: 11/15/2023

  Poshmark understands how important it is for our users to receive their payments promptly. We want to confirm that your earnings in the amount of C$28 were released to you on 10/31/2023. 

  
  Regards, Poshmark Client Service
  

  
  

  Customer Answer

  Date: 11/15/2023

   
  Complaint: 20851726
  
  I am rejecting this response because: I did not say they did not provide me with the $28. My complaint is that they took the $100 insurance pay out from Canada post for losing my item, so they profited $72. I should have been given the full $100 which was the insured value of the item. Not $28. Poshmark was not the seller and Poshmark did not own my item. 
  
  Sincerely,
  
  O Ser

  Business Response

  Date: 11/20/2023

  As stated previously, we have issued compensation for the earnings amount on this order:
   
  Seller Earnings C$28
  
  

  We do not insure or compensate based on the value of said item. There is no residual amount or earnings to provide to you regarding this order.  

  For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************. 
  
  Regards, Poshmark Client Service
  
  

  Customer Answer

  Date: 11/25/2023

   
  Complaint: 20851726
  
  I am rejecting this response because: Poshmark refuses to acknowledge that they collected from canada post the insurance claim on the item lost that I (as the seller) filed the insurance claim with Canada post. Their blantant attempts to ignore this and fail to acknowledge it demonstrates that they are misleading, dishonest and have very poor customer service. I will not accept their response until they acknowledge this and correct it. 
  
  Sincerely,
  
  O Ser

  Business Response

  Date: 11/29/2023

  Upon further investigation, our Poshmark Support team has provided the user with details in regards to the user's earnings. This case has come to a conclusion. 
  
  Regards, Poshmark Client Service
  
  

• Initial Complaint

  Date:11/09/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I sold a dress on Poshmark for 260 dollars. (The dress is a 700 dollar dress). The dress was in like new condition and had never been altered as seen in my photos. The buyer altered the dress, wore the dress and sent me a dress that was altered, stained and dirty. I cannot sell this dress. I had more information to provide for my case with Poshmark and they didn't even contact me for that information. They gave me a 65$ credit to use in Poshmark. That does not help me. I'm out 260$ I would like for Poshmark to send me 260$ not as a credit to their website. I bought my dress with cash and I have photos, conversations and my own purchase history. The buyer even sent photos of the supposed dress and it had no stains or dirt. It was obvious that I was being scammed, but they didn't do a review or even get my information. Additionally, I had asked for a phone call and nobody reached out. There should be seller protection as well. I'm so angry that I was scammed and Poshmark is refusing to help.

  Business Response

  Date: 11/15/2023

  Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 11/13/2023. 
  

  Poshmark has not received any additional messages containing the information presented in the claim. It is highly recommended that the user contacts ********************** support as soon as possible for further assistance.
  
  Regards, Poshmark Client Service
  

  
  

• Initial Complaint

  Date:11/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted a seller on Poshmark and let her know that the purse was purchased by accident, she said she would gladly accept a return but that I had to do it through Poshmark. When I went to fill out the return request form, it would only accept 3 reasons for return so Poshmark makes you choose one of the 3: the item was not as described, the item did not arrive, or the item is damaged. I chose the item is not as described, but explained in the description that the item actually was as described, but that the bag had been purchased without my knowledge and that the seller was okay with a refund/return. I attached a screenshot of my conversation with the seller, but Poshmark still denied my return. I am now $411 + dollars in the hole for a bag I can't return, because Poshmark decided I can't return it, even though the person who sold me the bag said I could.

  Business Response

  Date: 11/15/2023

  Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 11/04/2023. 
  For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************. 
  
  Regards, Poshmark Client Service
  
  

  Customer Answer

  Date: 11/15/2023

   
  Complaint: 20847254
  
  I am rejecting this response because:

   

  this still does not address the orginal issue. I submitted my complaint to BBB after receiving the afortmentioned email on 11/04 so that response is moot. This response here is basically sorry not sorry. I did already email your customer service several times and let them know I would be escalating the issue to BBB if it was not addressed. Which has not been and continues not to be. Poshmark is not allowing me to return something to a seller that said I could return the item. This is extremely predatory behavior in my opinion. The person who actually sold me the bag is allowing me to get my money back but Poshmark isn't. They do not deserve the publics trust 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 11/20/2023

  Poshmark appreciates you bringing this matter to our attention. Upon further review of order #***d8b2cb3ef62a71e123187, our ****************** team thoroughly investigated the claim. 
  
  Under our Posh Protect Policy (*******************************************), Poshmark will give a full refund if the item does not match the listing description. However after further investigation by our team, Poshmark has found that the item is as described. Any additional questions or concerns can be emailed to our disputes team at ********************************. 
  
  Regards, Poshmark Client Service
  
  

  Customer Answer

  Date: 11/20/2023

   
  Complaint: 20847254
  
  I am rejecting this response because:

   

  it does not address my original complaint. Just keeps restating their orginal stance. They should be more transparent that no returns are accepted. 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 11/29/2023

  Upon further investigation, our Poshmark Support team has provided the user with details in regards to the order. This case has come to a conclusion. 
  
  Regards, Poshmark Client Service
  

  Customer Answer

  Date: 11/30/2023

   
  Complaint: 20847254
  
  I am rejecting this response because:
   Poshmark has not taken any accountability.
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:11/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction date: 10/13/23 Order #: 65295d348d2fc1255d34f156 Item: Dexcom g6 transmitter and 3 boxes of sensors Worth: $1600 Sold at: $500 Buyer name: @yitzy30 **** Tracking #: ********************** I sold my Dexcom items on 10/13/23 and it was sent same day per the tracking number. The item was sent to poshmarks ****** address to authenticate the item. They will inspect it and send it to the seller. For some reason they canceled my order on 10/19/23 and supposedly tried to send it back to me. But it got redelivered to them on 10/23/23.I messaged them on 10/23/23 and told ******* ****** what is going on and he stated he would look into the matter. Emailed again on 10/26/23 and got no reply back. Finally 11/3/23 rep ****** stated as a one time courtesy she would release my funds. But as of 10/9/23 received nothing. I have emailed them 10/6/23, 10/7/23, 10/8/23 and 10/9/23 telling them to return my item from Poshmark authentication office or release my funds per ******* email on 11/3/23.

  Business Response

  Date: 11/15/2023

  Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 11/15/2023. 
  For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************. 
  
  Regards, Poshmark Client Service
  
  

• Initial Complaint

  Date:11/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold a pair of diamond onyx earrings for $480 (I priced them at $700 originally but didn't want to sell for under $500 because anything over $500 on Poshmark gets authenticated so people can't say it's fake as Poshmark doesn't offer returns of any sort except for replicas) to a person who seemed super nice and said they only had $480. Long story short, she gets the earrings and then files for a Poshmark return saying they're fake. I sent them all the documentation of the earrings, including how I package them, and everything up until I sent and they still sided with her because I didn't have prior authentication. So I finally received the package today and she sent back some old crusty box with some costume jewelry ring in it. I knew she was being shady just by everything she was saying back-and-forth on Poshmark, but I didn't realize people THIS shady because I literally have their name and their address. Poshmark isn't really doing anything to help or responding and I think they're going to release the money back to her and she's keeping my earrings. What could I do? I literally have all the documentation of everything she was saying about how they were fake but they obviously weren't. They just sent me a message today saying that they have released her funds.The package I sent her was weighed at **** oz, ********************** is the shipping number for **** and sent to *********************** of ************************************************************** The business is not protecting the seller whatsoever. She stole my earrings, found a loop hole and sent me back some costume plastic ring and poshmark literally released her funds. So now I have no money and no diamond earrings.

  Business Response

  Date: 11/15/2023

  Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response with an update on this case has been sent to the user via email on 11/13/2023. 

  For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************. 
  
  Regards, Poshmark Client Service
  

  
  

  Customer Answer

  Date: 11/17/2023

   
  Complaint: 20844081
  
  I am rejecting this response because: The woman has openly stated on the comment section that is public that she did not send me my item back. I have not heard from her since. She has my item with a brand new tag of $1590 and she sent me back a plastic costume ring. Poshmark has done NOTHING to help me return my item and they have ignored her admitting that she did not send it to the right person. They have ignored when I sent the messages, saying I did not receive my item and closed the case. 
  

  you can read it here for yourself: ***************************
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 11/20/2023

  An updated response has been sent to the user via email on 11/17/2023. 
  For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************. 
  
  Regards, Poshmark Client Service
  
  

• Initial Complaint

  Date:11/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/24/2023 I shipped an authentic Louis ******* speedy to a buyer on Poshmark I shipped the item the item is sitting at the post office the buyer has not picked it up. The Poshmark moderators are refusing to release my money for the item. Its been 15days!

  Business Response

  Date: 11/14/2023

  Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 11/14/2023. 
  For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************. 
  
  Regards, Poshmark Client Service
  
  

• Initial Complaint

  Date:11/08/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I inquired about some women shoes, I was considering to buy from a seller on Poshmark. After reading the description, I sent a message to the seller asking what was the height of the heels. She replied the heels were a little over 3. Great, due to my recent foot surgery I could only wear heels no higher than 3.5. I proceeded to purchase the shoes and received them by mail. I tried them on and they were not as expected because they were too high. I measured the heels and they were 4.5 inches. I contacted the seller and without any success to resolve; I contacted Poshmark customer support and filed for a request to return. Doing the waiting period I received a message from the seller stating she measured incorrectly and would accept the return. Then I get a message from the customer support team telling me I should have read the description and I didnt have a valid reason to return and my request was denied. I asked them to reconsider and to look at the comments exchanges between me and the seller and my pictures. My pictures showed all the evidence they needed to ***** me a return because the shoes were misrepresented at no negligence on my behalf. I never got any response to my reconsider request and I was basically ignored. I feel I was treated unfairly and I want a full refund!

  Business Response

  Date: 11/14/2023

  Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 11/07/2023. 
  For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************. 
  
  Regards, Poshmark Client Service
  
  

  Customer Answer

  Date: 11/16/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **********************************