Business Profile

Consignment Clothes

Poshmark.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consignment Clothes.

Important information

Customer Complaint:
Poshmark
came to BBB’s attention in December 2012. A review of complaints was completed
in February 2025. The complaints on file concern issues with returns and
refunds.

BBB
encourages consumers to review Section 16, Letters C and D of the Posh Protect
Policy for payment information details. For information regarding refund
eligibility, please refer to the Refund Policy.

https://poshmark.com/terms#return-policy
https://poshmark.com/posh_protect
https://poshmark.com/posh_authenticate

Complaints

This profile includes complaints for Poshmark.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,843 total complaints in the last 3 years.
1,060 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/16/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a purchase on Poshmark.com to user awesomeashlay for a pair of *** Express pants (Monday 9/11). The pants were listed as both pink/red in their description. I purchased these pants under the impression they were red. When I received the pants (Thursday 9/14), they were neon pink and not red though the seller listed them as being red. I contacted the website saying the color was misrepresented in the photos. I even sent them a picture of the pants next to a true vibrant red shirt. After one day, Poshmark sided with the seller when the seller did INDEED misrepresent the color. I would like to return the pants and receive a refund. **** has a much better return policy for buyers. Poshmark does not look out for a buyer's interest.
Business Response
Date: 09/21/2023
Poshmark appreciates you bringing this matter to our attention. Upon further review of order #**fea3c43318672ad9ad3173, our ****************** team thoroughly investigated the claim, as well as compared the provided photo proof with the listing and any comments.

Under our Posh Protect Policy, Poshmark will give a full refund if the item does not match the listing description. However after further investigation by our team, Poshmark has found that the item is as described. Any additional questions or concerns can be emailed to our disputes team at ********************************.

Regards, Poshmark Client Service

Customer Answer
Date: 09/22/2023

Complaint: 20613491

I am rejecting this response because: the article of clothing was listed as red yet it contained no red in it. When I searched for Express red pants, it came up in my search for red pants and had the seller not selected red when she posted itit never would have popped ** in my search. The photos she posted were misleading and I want my full refund and option to return this garment I will never wear. See attached photo for the listing.

***************************************************
Business Response
Date: 09/22/2023
Upon further review of order #**fea3c43318672ad9ad3173, our ****************** team thoroughly investigated the claim, as well as compared the provided photo proof with the listing and any comments.
Under the listing description of the item, the seller stated:
Express hot pink columnist pant Size 2R ***, never worn
Under our Posh Protect Policy, Poshmark will give a full refund if the item does not match the listing description. However after further investigation by our team, Poshmark has found that the item is as described. Any additional questions or concerns can be emailed to our disputes team at ********************************.

Regards, Poshmark Client Service

Customer Answer
Date: 09/25/2023

Complaint: 20613491

I am rejecting this response because:
The item description was tagging of the color red is still misleading. Considering I am a long time customer and seller on **********************, it would be in their best interest to offer a one time courtesy and let me return the pants or refund me for the purchase.

***************************************************
Business Response
Date: 10/05/2023
As previously stated, the seller stated under the listing description that item was hot pink not red.
Poshmark has found that the item is as described and therefore a refund or a return is ineligible. This case has come to a close.

Regards, Poshmark Client Service
Initial Complaint
Date:09/15/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 9/15/2023 Poshmark authorized return of dirty used underwear (Order # **fc57cebee4b09130d51f71). I strongly contested the said return, citing health concerns and potential biohazard for accepting possibly contaminated underwear. Poshmark support agent still insisted that I accept the said return and then file a problem with return. I asked the agent if this was Poshmark's official policy, and the agent stopped responding to me and avoided providing answers. I believe Poshmark violated OSHA rules and State Health Codes by endorsing return of used underwear contaminated with bodily fluids. I am filing this complaint because Poshmark refused to answer the question regarding health impact.
Business Response
Date: 09/21/2023
Poshmark understands how important it is for our users to receive their payments promptly.

We want to confirm that your earnings in the amount of $17.18 were released to you on 09/19/2023.

Any additional questions or concerns can be emailed to our team directly at ********************************.

Regards, Poshmark Client Service
Initial Complaint
Date:09/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed and order (64fb6e3ac6fd894aec560be6) with Poshmark on 9/11 for a pair of earrings. As stated in the post, it would be a pair of South Sea ***** earrings with Good Luster. Upon receiving the package, I contacted the seller instantly since it was so obvious that the luster of the earrings was not even medium (a lower grade than Good). As a pearl *************** owning around ***** pearls and had seen/examined more than ***** pearls, I really doubt if these are authentic cultured South Sea *****s, or "***** Shell *****s". Considering the price of the pearls, I would not be rewarding if I send the pearls for professional authenticity exam. So I contacted the seller to return the purchase. The seller agreed to accept the return and instructed me to submit the return request. However, Poshmark rejected the my return request and responded that I should read all the details in the post (I read all the details multiple times, which is very attractive and thus placed the order. But I did not receive what has been listed) and suggested me to repost/list the item on Poshmark. I appreciate Poshmark's efforts to connect *************** and take the 20% of sale total as the commitment. There are multiple good ways to boost listings to make more money as a company, by creating an honest and fair exchanging market. It is ruining the fair market and also a severe harm to of buyer's interest when you are rejecting a reasonable, mutually agreed return request, only because you want to create posting # and get more $.
Business Response
Date: 09/20/2023
Poshmark appreciates you bringing this to our attention. Our ****************** team thoroughly investigated the claim and this item was not misstated by the seller. Detailed information on Poshmarks policy can be found directly here: *******************************************.

Poshmark has taken this claim as feedback in regards to our current refund policies. Any additional questions or concerns can be emailed to our support team directly at ********************************.

Regards, Poshmark Client Service

Customer Answer
Date: 09/21/2023

Complaint: 20608554

I am rejecting this response because: the response did not address the issue I came across on Poshmark - the item I received is different from the description in the post. The post says the pearls have Good Luster. The earrings I received had bad luster. It is very simple and straight forward. I need to return the item and get my refund. The response I got from Poshmark was very generic and meaning less.

Sincerely,

*********************
Business Response
Date: 09/22/2023
Upon further review of order #**fb6e3ac6fd894aec560be6, our ****************** team thoroughly investigated the claim, as well as compared the provided photo proof with the listing and any comments.
In the listing comments the seller noted:
Note: Pearls are crafted by mother nature herself. No two are alike. Please note that there *** be variation in color and shape. Birthmarks or any surface imperfections *** be present and speak to their nature making each ***** unique.Pictures were taken in natural daylight to reflect the natural color of the *****s. The monitor use *** cause the ***** to appear darker or lighter than in real life.
Under our Posh Protect Policy, Poshmark will give a full refund if the item does not match the listing description. However after further investigation by our team, Poshmark has found that the item is as described. Any additional questions or concerns can be emailed to our disputes team at ********************************.

Regards, Poshmark Client Service

Customer Answer
Date: 09/25/2023

Complaint: 20608554

I am rejecting this response because: I have mentioned many many times. It is about the luster. The price of pearls vary so much all because luster. In the original post, the seller stated that the luster is good and these are grade AA pearls, but I compared them to pearls around 10% of the price and they are not as good as the cheap ones. Also the seller had agreed to take the return. Poshmark rejected the return only because they want to get the 20% profit, and also told me to reposh so that they can get another 20%. Eventually the buyers and sellers are all getting noting. The responses I received from Poshmark are all generic, nothing there is to protect the buyers.

Sincerely,

*********************
Business Response
Date: 10/05/2023
As previously stated, under our Posh Protect Policy, Poshmark will give a full refund if the item does not match the listing description. However after further investigation by our team, Poshmark has found that the item is as described.This case has come to a close.

Regards, Poshmark **************
Initial Complaint
Date:09/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received an item that was damaged/defective on Monday 9/11/23. I messaged the seller about the damage and tried to attach photos to my message, but Poshmark's UI would not allow me to attach photos unless I opened a case. I opened a case *which did not have a notice that they would consider this a return case ONLY*. I took the item to a repair shop to assess whether the item could be repaired, and knowing that it could be, I then asked the seller if a partial refund was a possibility. She agreed to do this, but told me she couldn't do it on her end. I contacted Posh support to get them to do it or explain to her how she could do it, and the ridiculous response I got was that since the return case was closed (that they found that I was *********** return the item, which again I DID NOT ASK TO DO) there was no longer an option for a partial refund. This is ridiculous and unacceptable. Nowhere is such a policy stated on the website and this is not the way this type of policy normally works. That is very unusual. Other shopping platforms do not have such a policy and I could not reasonably be expected to know how this policy works without poshmark explicitly stating it BEFORE a case is opened. A case that, again, I only inadvertently opened because it was the only way to share photos with the seller, who, again, agreed to do a partial refund. I expect Poshmark to allow a partial refund or a credit or else I will be filing a chargeback, because this is not an appropriate way to do business.
Business Response
Date: 09/20/2023
Poshmark thanks you for bringing this to our attention. Our disputes team has investigated the claim and the user has accepted to keep this item for order #**f684f2789940a802825d61.

Regards, Poshmark Client Service

Customer Answer
Date: 09/26/2023

Complaint: 20608191

I am rejecting this response because:
The business closed this case all by itself, which prevented me from getting a partial refund. They gave me credits to use on their site that amount to less than the cost of a repair to the item I bought and less than I would have received as a partial refund. Their policy needs to be revised to not cause buyers to lose the ability to receive partial refunds. Credits are practically worthless on a platform like this where I no longer feel comfortable shopping without being defrauded.

Sincerely,

***********************
Business Response
Date: 09/28/2023
Poshmark appreciates you following up on this matter. Since the return was approved, the option for a partial refund is no longer available. As stated in Poshmark's email: "If the offer is accepted, you will keep the item(s) as-is and receive the refund amount offered. The case will be closed, and an email will be sent with your refund details. If the offer is rejected, the seller will be notified." In which the user has stated and agreed that they will accept the offer in their response on September 15th. For any additional questions or concerns in regards to our policy can be emailed to our team at ********************************.

Regards, Poshmark Client Service

Customer Answer
Date: 09/29/2023

Complaint: 20608191

I am rejecting this response because:
Not being able to issue a partial refund is a poor business practice, particularly when a user did not request a return. I accepted a below value credit because that is all that you offered me and I'm telling you that it's unacceptable to offer someone a credit instead of a partial refund when the original seller was perfectly willing to issue it. Your system is the problem. It doesn't matter that you keep stating what your policy is ad nauseum. Your policy is what needs to change because it's not on par with the industry standard and you're simply choosing to provide a poor experience for your customers while denying them refunds they are ***********.
Sincerely,

***********************
Business Response
Date: 10/05/2023
Poshmark has taken this claim as feedback in regards to our current refund policies. Any additional questions or concerns can be emailed to our support team directly at ********************************.

Regards, Poshmark Client Service
Initial Complaint
Date:09/14/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a sale via this application Transaction ID is #************************ I shipped the order on time and still have the receipt for the shipping attatched They still owe me my $319 and Im thinking about contacting the attorney general regarding this company because I see the order is received yet they have not released my earnings I have emailed this company many times with no response This is blatant criminal activity that must be stopped horrible customer support The customer waited forever for respondes as well I will give you one last time to release my earnings before I proceed with legal actions!!
Business Response
Date: 09/20/2023
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 08/16/2023.
For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************.

Regards, Poshmark Client Service
Initial Complaint
Date:09/14/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I sold a dior book bag (order 64f0dc26f3d62428fc70904e) on 8/31 and shipped it 9/6. The tracking number is **********************. The item said that it was delivered on 9/8. I got an email from poshmark on 9/8 confirming its delivery and that it would now be authenticated before being sent to the buyer. I bought this item from ************************* a year ago, so I know it is authentic. I had no worries it would be authenticated and then sent to the buyer. After a few days of no update from poshmark, I reached out to them and the buyer in a chat. (9 /12). At this time I also realize the tracking number had now said the item hadn't been delivered yet. Hours later, my order was canceled with NO WARNING OR EXPLANATION. I have STILL not received any email from poshmark as to why it was canceled, neither has the buyer. Either return my item to me, or send me the profit. This item was already delivered. So unprofessional of poshmark and the lack of communication is a major issue with these entry level customer service people. I have sold over ****** worth of items on this platform and they have no basic customer service skills or common sense. This will be my last transaction on poshmark. I am attaching proof of shipment, delivery, and poshmark being incompetent.
Business Response
Date: 09/20/2023
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 09/20/2023.
For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************.

Regards, Poshmark Client Service
Initial Complaint
Date:09/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a passport wallet last month from Poshmark. However, the passport does not fit in the passport wallet and therefore useless. I have contacted the company 2 times stating that the item is misrepresented or is flawed and therefore would like a refund or at least a credit. The response was that they do not give refunds or credits. The item was about.
Business Response
Date: 09/20/2023
Poshmark appreciates you bringing this to our attention. According to our Posh Protect policy, at this time Poshmark does not cover item fit issues. Detailed information on Poshmarks policy can be found directly here: *******************************************. A member of our team has followed up with the user via email on 9/13/2023.

Poshmark has taken this claim as feedback in regards to our current refund policies. Any additional questions or concerns can be emailed to our support team directly at ********************************.

Regards, Poshmark Client Service

Customer Answer
Date: 09/22/2023

Complaint: 20600993

I am rejecting this response because:
I did note the size of the passport wallet and yet the passport does not fit. It seems that the wallet was a J,crew wallet and then it was reconfigured to add an animal print covering. The covering was sewn on top and this made the wallet opening smaller so that the passport doesnt fit. The original vender was j. Crew but someone else added a design element to it afterwards which makes it unusable.

Sincerely,

*************************
Business Response
Date: 09/27/2023
Upon further investigation, our Poshmark Support team has provided the user with details in regards to the dispute decision. This case has come to a conclusion.

Regards, Poshmark Client Service

Customer Answer
Date: 09/27/2023

Complaint: 20600993

I am rejecting this response because:
Complaint Details
I purchased a passport wallet last month from Poshmark. However, the passport does not fit in the passport wallet and therefore useless. I have contacted the company 2 times stating that the item is misrepresented or is flawed and therefore would like a refund or at least a credit. The response was that they do not give refunds or credits. The item was about.
Sincerely,

*************************
Customer Answer
Date: 09/27/2023

Complaint: 20600993

I am rejecting this response because:
Complaint Details
I purchased a passport wallet last month from Poshmark. However, the passport does not fit in the passport wallet and therefore useless. I have contacted the company 2 times stating that the item is misrepresented or is flawed and therefore would like a refund or at least a credit. The response was that they do not give refunds or credits. The item was about.
Sincerely,

*************************
Customer Answer
Date: 09/27/2023

Complaint: 20600993

I am rejecting this response because:
Complaint Details
I purchased a passport wallet last month from Poshmark. However, the passport does not fit in the passport wallet and therefore useless. I have contacted the company 2 times stating that the item is misrepresented or is flawed and therefore would like a refund or at least a credit. The response was that they do not give refunds or credits. The item was about.
Sincerely,

*************************
Business Response
Date: 10/04/2023
Poshmark appreciates you bringing this to our attention. Upon further investigation, the user did not file a formal return case on the Poshmark App.
As stated within Poshmarks policy found here ******************************************* a user may report any issues within 3 days from date of delivery. This item was purchased on 8/10, delivered on 8/14 but a report was not filed until 9/11. Since the 3 day timeframe had passed, the funds were released to the seller. This action is irreversible and a return is no longer qualified.
Any additional questions or concerns can be emailed to our team directly at ********************************.

Regards, Poshmark Client Service
Initial Complaint
Date:09/14/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a pair of red shorts off the Poshmark platform. When I received my package from the seller on august 8, it contained a pair of yellow shorts. I immediately contacted the seller through the Poshmark platform and gave her a chance to fix the problem. She was unable to do so and I tried to initiate a return on august 11 due to receipt of wrong item; however, the platform had already released my payment to the seller and would not allow me to open a case. I contacted Poshmark support and asked them to review the conversation the seller and I had and to help us with a return/refund. The seller also contacted Poshmark to say she had sent the wrong item. I subsequently received an email instructing me to open a wrong item case; however, the Poshmark platform will not allow me to do that. I have emailed and messaged with support several times and have been instructed to follow up via email, but Poshmark support is not responding and refuses to acknowledge that I cannot take the action instructed because their platform will not allow it. Im now out $55+ with nothing to show for it but a pair of shorts I did not order that are not worth the same amount of money I paid for the red shorts I ordered (I can see on the app that the yellow shorts I received were sold for only $35, which is $20 less than I paid for the item I did not receive).
Business Response
Date: 09/19/2023
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 09/15/2023.

For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************.

Regards, Poshmark Client Service
Initial Complaint
Date:09/12/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Transaction date was 8/24 .. **** lost the package i was refunded the earnings of the sale but not the Poshmark fee of $****. When poshmark files the claim with **** they recover the full cost of merchandise. They are not making me whole by refunding the **** but instead mKing an additional **** on my sale
Business Response
Date: 09/19/2023
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 09/19/2023.

For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************.

Regards, Poshmark Client Service

Customer Answer
Date: 09/22/2023

Complaint: 20593423

I am rejecting this response because:
it has not been resolved

Sincerely,

***********************
Customer Answer
Date: 09/30/2023
A package I shipped was lost poshmark charges **** for items on their site. They provide the shipping label. Usps lost the shippment. They are supposed to forfeit the **** when **** loses packages the refunded my earnings on the sale minus the ****. When they file the claim on **** they get back full cost of item. I have been trying to get back the **** but they will not refund it.
Business Response
Date: 10/06/2023
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 10/02/2023. It is important to note that Poshmark does not collect any fees if an order is lost.
For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************.

Regards, Poshmark Client Service
Initial Complaint
Date:09/11/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The Poshmark allowed a seller to sell defective non authentic shoes that weren't a size 7. The seller didn't disclose not true to size . The shoes were like a size 6. Poshmark is supposed to allow customers to return if defective or non authentic. I filed a complaint and they failed to refund me. I sent about 20 pictures to Posh. They are not following the guidelines. The seller admitted she is a size 7.5 or 8. The shoes didn't fit her because defective. Poshmark shouldn't have allowed seller to sell without disclosing and should have immediately refunded me. I want my money back.
Business Response
Date: 09/15/2023
Poshmark appreciates you bringing this to our attention. According to our Posh Protect policy, at this time Poshmark does not cover item fit issues. Detailed information on Poshmarks policy can be found directly here: *******************************************.

Poshmark has taken this claim as feedback in regards to our current refund policies. Any additional questions or concerns can be emailed to our support team directly at ********************************.

Regards, Poshmark Client Service

Customer Answer
Date: 09/17/2023

Complaint: 20589283

I am rejecting this response because: Poshmark allowed this seller to sell a nonauthentic shoe that was defective in size. I've sent Pictures of my size 7 I own and the Poshmark shoe. There is a entire inch difference in size the shoe is defective its not a 7. The seller admitted that her own shoe size is a 8, therefore she stated the shoe she sold had no padding for her feet. The shoe didn't fit her because it's not a 7 it's defective. Poshmark is allowing sellers to sell nonauthentic and defective goods. I sent Poshmark 25 pictures on the complaint. They ignored the pictures and stated it didn't fit. That isn't the case it's a defective shoe size and a fake *******************.They aren't upholding to their policy. Poshmark has terrible customer service. They have people responding in *************** who aren't following or paying attention to the complaint. Poshmark immediately released the money to the seller without investigating my complaint. The shoe is a **** off not authentic that's why it's defective in size. I want a refund. I also want Poshmark to be fined for allowing seller to sell fake items which aren't authentic.

Sincerely,

***********************
Business Response
Date: 09/21/2023
At this time Poshmark does not cover item fit issues. Detailed information on Poshmarks policy can be found directly here: *******************************************.
We kindly advise buyers to ask detailed questions prior to purchasing the item; for example, questions regarding any size labels, additional measurements if they are not provided, or material composition to ensure that the item will fit as expected. We also encourage buyers to keep in mind that sizes can vary by fit, style, and brand.
Any additional questions or concerns can be emailed to our support team directly at ********************************.

Regards, Poshmark Client Service

Customer Answer
Date: 09/26/2023

Complaint: 20589283

I am rejecting this response because:

Sincerely,

***********************

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