Business Profile

Consignment Clothes

Poshmark.com

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consignment Clothes.

Important information

Customer Complaint:
Poshmark
came to BBB’s attention in December 2012. A review of complaints was completed
in February 2025. The complaints on file concern issues with returns and
refunds.

BBB
encourages consumers to review Section 16, Letters C and D of the Posh Protect
Policy for payment information details. For information regarding refund
eligibility, please refer to the Refund Policy.

https://poshmark.com/terms#return-policy
https://poshmark.com/posh_protect
https://poshmark.com/posh_authenticate

Complaints

This profile includes complaints for Poshmark.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,882 total complaints in the last 3 years.
1,065 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/16/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Product listing clearly said size 5. It did not say Size 5 *** They tricked me to think it was size 5 us but when i received it the box and the slippers showed they were size 5 us. ****** refuses to take them back and resolve the issue. I feel it was deceptive advertising. I would like a full refund.
Business Response
Date: 11/22/2023
Poshmark appreciates you bringing this matter to our attention. Upon further review of order #**ebc88f7fc3ac230aefccd3, our ****************** team thoroughly investigated the claim, as well as compared the provided photo proof with the listing and any comments.

Under our Posh Protect Policy, Poshmark will give a full refund if the item does not match the listing description. However after further investigation by our team, Poshmark has found that the item is as described. Any additional questions or concerns can be emailed to our disputes team at ********************************.

Regards, Poshmark Client Service

Customer Answer
Date: 11/23/2023

Complaint: 20879148

I am rejecting this response because: The title description of the product listing clearly said size 5. And the box and she slippers clearly read size 4.
It is very misleading and deceptive to put size 5 and then some where in the description say it fist size 5 or is close to it.
It should have read size 4 in the main product listing and then explain in the description that it is similar in size to 5.
It is dishonest trick!!!

Sincerely,

*****************************
Business Response
Date: 11/30/2023
Poshmark appreciates you bringing this to our attention. According to our Posh Protect policy, at this time Poshmark does not cover item fit issues. Detailed information on Poshmarks policy can be found directly here: *******************************************.

Poshmark has taken this claim as feedback in regards to our current refund policies. Any additional questions or concerns can be emailed to our support team directly at ********************************.

Regards, Poshmark Client Service
Initial Complaint
Date:11/16/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My poshmark account is ************, I sold one of my clothes in poshmark on September 12th, and then they blocked my account for some unknown reason, which is OK, but on November 1st, I wanted to redeem my balance to my bank card, and they promised that they would arrive at my bank in three days. But I asked my bank, they did not receive this redemption, I need them to deal with it as soon as possible
Business Response
Date: 11/22/2023
Poshmark appreciates you bringing this case to our attention. Upon further investigation, our team has detected a security issue linked to this account. For security measures our team has put the account under a temporary extended hold while our team conducts a thorough investigation.
Regards, Poshmark Client Service
Initial Complaint
Date:11/15/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is regarding order 65efeba18def9f575b367ec.I was absolutely unaware I could not return an item after purchasing, otherwise I wouldn`t have placed any order on Poshmark. I received a coat which was not to my expectation (I knew what to expect because I`ve tried it in store and it was longer) and this coat was very different. I contacted the seller, she was completely unresponsive until the point she received feedback from me, and Poshmark and requested to be able to make a return. Poshmark refused based on the fact that I`ve "accepted" the order, which means that this is preventing me from submitting further requests for return. I was not satisfied by what I received as it did not match expected length, which in itself should be considered inaccurate description. However, Poshmark refused to allow me the option of a return. I would like a refund for this item, I`ve already disputed my credit card transaction and I`d be happy to send the item back if they are willing to work with me. There is no option in "desired settlement" below to reflect the situation promptly, so I am writing here that I`ve selected refund, but I am actually meaning allow to return, to receive a refund. I am not saying I`d like a refund without a return.
Business Response
Date: 11/21/2023
Poshmark appreciates you bringing this to our attention. Upon further investigation, the user did not file a formal return case on the Poshmark App.
As stated within Poshmarks policy found here ******************************************* a user may report any issues within 3 days from date of delivery. Since the 3 day timeframe had passed, the funds were released to the seller. This action is irreversible and a return is no longer qualified.
Any additional questions or concerns can be emailed to our team directly at ********************************.

Regards, Poshmark Client Service

Customer Answer
Date: 11/22/2023

Complaint: 20876790

I am rejecting this response because:
I did exactly that- within the 3 day window I kindly requested to be accommodated for the issue I had that I could not enter a return request given that I accidentally clicked accwpt. This is a common issue amongst customers. Your practices are deceptive and if you don't resolve this, I will be sure to submit a complaint with the federal trade commission for your deceptive and false advertising/practises.
Sincerely,

**************************************
Business Response
Date: 11/22/2023
As stated previously, a formal claim has not been submitted through the app. As outlined in our community guidelines, in the event that you receive an item not meeting the described condition in the listing, a return request may be filed within 3 days of the order's delivery. It is important to note that once an order has been accepted, the option to file a return request is no longer available.
It is essential to adhere to the prescribed steps within the app to initiate a case, ensuring the appropriate procedures are followed and preventing automatic release of funds to the seller.
Emailing support regarding an issue does not qualify as the proper procedure for opening a return case.

For comprehensive guidance on filing a return case, please refer to the following link: ********************************************************************************.
Regards, Poshmark Client Service
Initial Complaint
Date:11/15/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I sold a ***** bag and wallet on this website. The purchaser said it was not authentic, which I have proof it was. The buyer was to return the merchandise to Poshmark and they were to settle the claim with the purchaser. It has been over a month, and I have not been able to resolve this issue. At this point, Im out the merchandise and my money. It was sold for $1100. I have sent numerous emails and get a blanket response that someone will get back to me and they never do.
Business Response
Date: 11/21/2023
Poshmark appreciates you bringing this matter to our attention and we apologize for any misunderstanding regarding order #: 6522c5ac65df9ff2c110fb82. A refund in the amount of $1197.63 was issued to the user on 11/20/23 to the users original form of payment.
Please note that refunds are immediately issued by Poshmark, but can take up to 1 full billing cycle for the users payment institution to reflect the amount on the users statement. Any additional questions or concerns can be emailed to our support team at ********************************.

Regards, Poshmark Client Service
Initial Complaint
Date:11/15/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I started selling on Poshmark a few months ago, and not long after I joined the site, my account was hacked. One, it was hacked by someone using poshmarks app. For two months now, I have been messaging, posting, emailing, calling Poshmark asking for my account to be closed. The hackers have access to ALL my accounts, emails, etc. Poshmark wont help me! They are simply sending automated messages that say, we are working on it. I get thousands of emails a day, showing me everything the hackers are doing, all while Poshmark does nothing to help me stop it. What they are doing should be illegal. You can ****** anything about Poshmark, and the number one complaint, is customer service refusing to assist people who need help. Im sure Poshmark is happy, so long as SOMEONE is buying/selling from my account. They get paid, so anything else, they dont care.
Business Response
Date: 11/21/2023
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 11/02/2023 with additional information for account recovery.
For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************.

Regards, Poshmark Client Service
Initial Complaint
Date:11/15/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a blouse from the site. It stated measurements as if it was normal. However, when it arrived I could not get the blouse over my head. The blouse was obviously defective and there was no disclosure within the description at all about the measurement of the neck to impart that the blouse would never be able to be worn. The seller set me up, because she was focused on the bust size and length but never disclosing to customers that the blouse was irregular. I want my money back. I will return this item.
Business Response
Date: 11/21/2023
Poshmark appreciates you bringing this to our attention. According to our Posh Protect policy, at this time Poshmark does not cover item fit issues. Detailed information on Poshmarks policy can be found directly here: *******************************************.

Poshmark has taken this claim as feedback in regards to our current refund policies. Any additional questions or concerns can be emailed to our support team directly at ********************************.

Regards, Poshmark Client Service

Customer Answer
Date: 11/30/2023

Complaint: 20872794

I am rejecting this response because:
The entity lied that listed the item. The entity never stated the item was irregular. The item is so small at the head area that it would never fit over any adults head. I insist that the vendor that sold me this item refund me. Ill gladly ship it back.

Sincerely,

*********************
Business Response
Date: 12/01/2023
Upon further review of order #***bcc8cdcd5a50ea88596a3, our ****************** team thoroughly investigated the claim, as well as compared the provided photo proof with the listing and any comments.

Under our Posh Protect Policy, Poshmark will give a full refund if the item does not match the listing description. However after further investigation by our team, Poshmark has found that the item is as described as the size was described accurately in the listing. Any additional questions or concerns can be emailed to our disputes team at ********************************.

Regards, Poshmark Client Service

Customer Answer
Date: 12/02/2023

Complaint: 20872794

I am rejecting this response because: the business if you look at the listing provided no note or information that the neck was irregular. Im going to measure the neck and send a photo. It is very small. The business should be contacted. They only provided measurements of the bust and waist. That was all. No reference was ever made that the blouse is irregular and never fit over the neck. Had they done that any other measurement would be irrelevant. If it doesnt go over the head then the blouse is useless. Im going to escalate this if its not resolved because this business based out of ************ the seller should have known better.

Sincerely,

*********************
Business Response
Date: 12/06/2023
Upon further investigation, our Poshmark Support team has provided the user with details in regards to our decision. This case has come to a conclusion.

Regards, Poshmark Client Service
Initial Complaint
Date:11/14/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a sterling silver necklace and bracelet set from seller cmaliukov , order number 6536fc546b8e4cff20c49b1e, on October 23 of this year. When the set arrived, I magnet tested it, and found out that it was NOT sterling silver; in fact, it had almost no silver content at all! I contacted the seller with my complaint, and waited a week for an answer to no avail. Then I contacted the Poshmark help system and explained the problem to them. I received one reply only, and that one wanted me to send photos of the parts that were different from the description! I replied that the only photo I could send would be on of a magnet holding the set, and offered to send such a photo if that would help. I have had no more replies since then. I told them I would be contacting the better business bureau if the situation was not dealt with, but still have not heard from the seller nor Poshmark itself. I paid $100.41 for something worth at most $25. I would like either a full refund for my returning the item, or a $75 adjustment. I would also like to ensure that the seller can not keep defrauding other buyers.
Customer Answer
Date: 11/17/2023
Hello, This is in regards to complaint # ******** which was sent in a few days ago regarding my purchase of a NON-Sterling necklace and bracelet set which was sold as being sterling. I am writing to let you know that Poshmark has issued me a full refund, and the matter has been resolved as far as I am concerned. Thank you for all of your help in this matter. Regards, *************************************
Initial Complaint
Date:11/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
7-28-2023- POSHMARK sent me a confirmation of a purchase I did not make for $1023.63. They continue to send the product to me and I have refused it over three times'. They told my credit card it is a viable purchase. While I have shopped on POSHMARK I never made this purchase nor do I want the item. I have a complaint to my credit card company and they are researching. I have filed a complaint with ***************************************** The credit card company has said this is not considered fraud because the seller continues to send the product to me. However, I did not order it and on top of that you must go through an extensive authenticated purchasing process when you actually purchase anything from POSMARK. I did not authorize a purchase at all. POSHMARK continues to harass me and has **** deliver again and again. I refuse it every time and have never opened. I am at my whit's end and will never shop on this site again. Who buys a pair of shorts for over $1000.00? They are harassing me every week. Please help
Business Response
Date: 11/21/2023
Poshmark appreciates you bringing this case to our attention. Upon further investigation, the user has opened a complaint with their payment processor for order #**c49988b28d0b3c213d72c7. For security measures our team has put the account under a temporary extended hold while our team conducts a thorough investigation.
As stated in our Terms and Conditions: Buyers are solely responsible for reading and reviewing the Item listing before making an offer or purchasing. The contract to purchase is between the buyer and the Seller, not Poshmark. Upon purchasing an Item, a Buyer is obligated to remit payment for the Item to Poshmark including any shipping or additional fees listed. All Purchases are final, with no returns, refunds, cancellations, or retractions allowed, except where (a) Buyer cancels an order within three (3) hours of purchase, or (b) the Purchase is cancelled where explicitly permitted by Poshmark or where applicable, a Seller. Any questions or concerns in regards to our policy can be emailed to our team at ********************************.

Regards, Poshmark Client Service

Customer Answer
Date: 11/21/2023

Complaint: 20870716

I am rejecting this response because:
I have done business with Poshmark for many years. However, this particular transaction was not made by me. As i stated before, I contacted the seller on 7/29/23 when I found out my credit card was charged without my authorization, and in fact I never ordered the item. The seller told me that I have to contacted Poshmark which I did on the same date. I have informed Poshmark that i am disputing the purchase & requested Poshmark to stop the process of authentication & mail the item. I did that on multiple emails but never get any response from Poshmark. Instead the item came & I refused not once, twice but FOUR TIMES. At this time the item had returned to Poshmark & I am expecting to get my money $1023.63 back immediately.

Sincerely,

***************
Business Response
Date: 11/22/2023
Upon further investigation, a response has been sent to the user via email on 11/13/2023, with the following message:
We have supplied evidence to your payment provider on this dispute and they have sided with us. We are unable to refund you as the order is final and binding.
This case has come to a conclusion.

Regards, Poshmark Client Service
Initial Complaint
Date:11/14/2023
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, Poshmark owes me a direct deposit of $40.80 from 11/4/2023, I am a seller on the site. When I went to my sales page and clicked direct deposit, I received an email from Poshmark the money would be direct deposited by 11/8/2023, which as of 11/14/2023 there is not a direct deposit. I contacted Poshmark support on 11/9/2023 and was told (which I have the email to prove this) direct deposit requests normally take 2 -3 business days to arrive in your account after they're requested, not including weekends or holidays. I reached out to Poshmark two more times on 11/14/2023, I sent a email back to the original person at Poshmark that gave me the information above and I did another new request to Poshmark, no response yet. Poshmark took their 20% like they always do and are not giving me my earnings. I have shipped out two more orders on 11/13/2023 and now I am fearful that Poshmark will keep that money to. I would like an answer to why this direct deposit is taking so long, when I will receive my money and will this be an issue with future orders?
Customer Answer
Date: 11/15/2023
Hello,

This is *************************************** . Poshmark has emailed me and I have received my direct deposit of $40.80. You can close out the complaint from 11/15/2023.

Thank you
Initial Complaint
Date:11/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a pair of Vionic shoes from their site. The shoes were advertised as being worn 1 time. I received them a week later and was excited to wear them. They have a lump in the sole of the shoe that makes it impossible to wear. The shoes are very worn out. They smell like old running shoes. The is wear in sole and bottoms. I contacted poshmark immediately. They offered no ****** returns. So far they are unwilling to allow me to return the shoes for a refund. I have submitted numerous pictures of shoes as they requested. They have offered nothing at this point . The shoes were misrepresented in photos on their site. I am out 38 dollars for shoes that cannot be worn at all. There is nothing I can do but trash them. These people need to be stopped from doing this.
Business Response
Date: 11/20/2023
Poshmark thanks you for bringing this to our attention. Our disputes team has investigated the claim and has approved this return. A return shipping label has been issued to the user on 11/15/2023. Once the return package has been delivered to the original sender, Poshmark will process a full refund within 24 hours.
Please note that should the user require any assistance or accommodations due to special circumstances regarding their return shipping timeframe, we recommend that the user notify our team at ********************************************************.

Regards, Poshmark Client Service

Customer Answer
Date: 11/21/2023

Complaint: 20867483

I am rejecting this response because:I returned the item and still have not received a refund. I think that you should have some way to prevent this from happening to anyone else. The process to return an item is way too long and tedious. The person selling an item should have to prove the item is worthy of selling instead of the person who purchases the item having to take 20 pictures and send messages for days to get a return label. I do not think I would ever buy from Poshmark again. It is pretty obvious to me that some people are selling items that came from Goodwill or thrift stores and the items are not worth anything. Still waiting for that refund.

Sincerely,

***************************
Business Response
Date: 11/22/2023
A refund in the amount of $38.51 was issued to the user on 11/22/2023 to the users original form of payment.
Please note that refunds are immediately issued by Poshmark, but can take up to 1 full billing cycle for the users payment institution to reflect the amount on the users statement. Any additional questions or concerns can be emailed to our support team at ********************************.

Regards, Poshmark Client Service

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