Internet Marketing Services
Blackhawk Network Holdings, Inc.Headquarters
Reviews
This profile includes reviews for Blackhawk Network Holdings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,979 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromRuben S
Date: 03/20/2025
3 starsI called the number provided on the website. I was transferred three times to different numbers because a given department was not responsible or could not handle the issue.Review fromVictoria C
Date: 03/19/2025
1 starI have been in contact with this company since the week I was supposed to receive my $750 pro rata payment and did not get it. Today, they said was the day the issue was resolved however, the redemption code they gave me I checked was invalid and they had to reopen my case. This will be the second time this happened. I don't know what to do at this point but this company to me is unreliable. In my opinion ******* hired a bunch of thieves to disperse what is owed to the victims of *******.
Blackhawk Network Holdings, Inc.
Date: 03/28/2025
Hello ********,We sincerely apologize for the frustration and inconvenience you've experienced. We understand how important this matter is to you and regret any issues with your payment process. Our team will be reaching out to you directly to investigate and work toward a resolution as quickly as possible. We appreciate your patience and the opportunity to make this right.Warm regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromLonna C
Date: 03/19/2025
1 starThe first card they sent was an E- card that wouldn't activate. That first representative seemed in a hurry and just gave me some"further instructions " to try after the call, and let me go. I tried them, still wouldn't activate the card so I called back and got another representative who said he'd send a physical card. Got that a week later in the mail. When I came the next day to activate it said it was expired so I called again. The next representative said they had to cancel it before I even received it because the computer showed it was a duplicate card and that they had already sent out a replacement before I even called and that u should be getting it in a few days. That was well over a week ago and I still haven't received the new replacement card. I really need that money because I've been off work due to back surgery. I'm starting to think it's a fraudulent deal.Blackhawk Network Holdings, Inc.
Date: 03/28/2025
Hello *****,We sincerely apologize for the difficulties you've experienced in trying to activate and receive your card. We understand how frustrating this situation must be, especially given your circumstances. Our team will be reaching out to you directly to investigate and ensure this is resolved as quickly as possible. Thank you for bringing this to our attentionwe appreciate your patience.Warm regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromAurora C
Date: 03/18/2025
5 starsGreat customer service and thank you for your kind help!Blackhawk Network Holdings, Inc.
Date: 03/28/2025
Hello Aurora,Thank you for your kind words! We're thrilled to hear that you had a great experience with our customer service. Providing helpful and friendly support is our top priority, and your feedback means a lot to us. If you ever need assistance in the future, we're always here to help!Warm regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromChris C
Date: 03/18/2025
5 starsThe customer *** was very helpful and understood my frustration and restored my card quick and easyReview fromEric C
Date: 03/18/2025
5 starsAmazing customer service, havent had my issue resolved yet, but so far, very quick and responsive. I will add more when I hear back from them. But I expect my situation to be resolved in a quick manner.Blackhawk Network Holdings, Inc.
Date: 03/19/2025
Hello ****,Thank you for your kind words! We're delighted to hear that you've had a positive experience with our customer service so far. We appreciate your patience as we work to resolve your issue and are confident that our team will assist you as quickly as possible. If you need any further support in the meantime, please don't hesitate to reach out. We look forward to your update and hope to provide a resolution that meets your expectations!Warm regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromPiyush S
Date: 03/18/2025
5 starsMy card expired as I didnt realized the expiration date. Contacted the customer service and they were very helpful and professional. They issued me a new card. Happy with the service.Blackhawk Network Holdings, Inc.
Date: 03/25/2025
Dear ******,Thank you for sharing your experience with us. Were pleased to hear that our customer service team was able to assist you promptly and professionally in issuing a new card. Your satisfaction is very important to us, and were delighted to know that youre happy with the service provided. If you need further assistance in the future, please dont hesitate to reach out.Warm Regards,**** *.The Blackhawk Network Customer Service Team ****************************Review fromAyo A
Date: 03/18/2025
5 starsThe customer service was impressive and great. My inquiry was handled in a professional manner. *****!Blackhawk Network Holdings, Inc.
Date: 03/21/2025
Hello Ayo,Thank you for your kind words and for taking the time to share your experience! We're thrilled to hear that our customer service team was able to assist you in a professional and efficient manner. Providing excellent service is our top priority, and your feedback means a lot to us. If you ever need anything in the future, please don't hesitate to reach out. We're always here to help!Warm regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromEdward H
Date: 03/18/2025
4 starsI had questions about an issue I didn't quite understand and they were addressed to my understanding and satisfaction thank youBlackhawk Network Holdings, Inc.
Date: 03/25/2025
Dear ******,Thank you for taking the time to share your positive experience with us. Were delighted to know that our team was able to address your concerns to your satisfaction and provide the clarity you needed. Your feedback is greatly appreciated, and we remain committed to delivering excellent service.Warm Regards,**** *.The Blackhawk Network Customer Service Team ****************************Review fromKristen S
Date: 03/18/2025
5 starsI greatly appreciated the swift support and friendly customer service agent who handled my request.Blackhawk Network Holdings, Inc.
Date: 03/20/2025
Hello *******,Thank you for your wonderful review! We're thrilled to hear that you had a great experience with our support team and that our agent was able to assist you promptly and kindly. Providing excellent customer service is our top priority, and your kind words mean a lot to us. If you ever need assistance in the future, we're always here to help!Warm regards,******* *.The Blackhawk Network Customer Service Team ****************************
Blackhawk Network Holdings, Inc. is BBB Accredited.
More InformationWhy choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.