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Internet Marketing Services
Blackhawk Network Holdings, Inc.Headquarters
Reviews
This profile includes reviews for Blackhawk Network Holdings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,979 Customer Reviews
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Review fromBilly M
Date: 03/29/2025
5 starsI enjoyed my experience overall. All of the agents seem to really make sure my concerns were addressed and put me in touch with someone else if need be Thanks for job well done, I know it can't always be easy Have a Great Day
Blackhawk Network Holdings, Inc.
Date: 04/02/2025
Dear *****,Thank you for your thoughtful review! We are delighted to hear that you had a positive experience with our team and that our agents ensured your concerns were properly addressed. Providing excellent customer service is our top priority, and your kind words mean a great deal to us. We truly appreciate your support and wish you a wonderful day as well!Warm Regards,**** *.The Blackhawk Network Customer Service Team ****************************Review fromPatricia Y
Date: 03/28/2025
1 starThere was insufficient support to explain the electronic version of the reward so I requested a plastic card---twice. Never received the first one and not sure if I will get the second one by the expiration date. Very complex process to get questions answered. It required over an hour with three transfers to three different representatives. I would not recommend.Blackhawk Network Holdings, Inc.
Date: 04/02/2025
Dear ********,We sincerely regret to hear about the difficulties you experienced with redeeming your reward and obtaining a plastic card. We understand how frustrating it must have been to go through multiple transfers and spend significant time seeking assistance. Ensuring a smooth and efficient process for our customers is a top priority, and we apologize if we fell short in this instance. We have sent you an email to further assist you and address your concerns. Please check your inbox for our message, and we appreciate the opportunity to resolve this matter.Warm Regards,**** *.The Blackhawk Network Customer Service Team ****************************Review fromPhyllis N
Date: 03/27/2025
5 starsYes I received my card it was very easy. Came in time for the occasion.Blackhawk Network Holdings, Inc.
Date: 03/28/2025
Hello *******,Thank you for your wonderful review! We're so glad to hear that receiving your card was an easy process and that it arrived in time for your special occasion. Your satisfaction is important to us, and we truly appreciate you taking the time to share your experience. If you ever need assistance in the future, we're always here to help!Warm regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromEli K
Date: 03/26/2025
2 starsOnly leaving this because they asked. I contacted them about never receiving a card through a ******** rebate program. They said they were having complications with one of the computer tools, and asked if they could call back in an hour. It has been 24 hours and I still have not heard back. That being said the lady in the phone was extremely nice and polite. I understand sometimes computer issues happen. Hopefully, they contact me soon with a resolution.Blackhawk Network Holdings, Inc.
Date: 03/27/2025
Hello *** ,We appreciate you taking the time to share your experience. Were sorry for the delay in follow-up and understand how frustrating that can be. Please know that our team will be reaching out to you directly to provide an update and work toward a resolution. We appreciate your patience and your kind words about our representative.Warm regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromJohn T
Date: 03/25/2025
1 starThis card ***** but perfect good money on it and the car has restrictions can't transfer money can't ************* can't MoneyGram can't pay my rent it's not honored everywhere MasterCard is it's a joke I got boot up Amazon because it said talk to your bank I got booted up **** to talk to your bank I got booted out of ******* bunch of s*** and then they tell me they can't give me my money back or 10 it can't send me my money in a check cool huh don't get the cardBlackhawk Network Holdings, Inc.
Date: 03/26/2025
Hello ****,We're sorry to hear about the difficulties you've encountered with your card. We understand how frustrating this must be, and we want to help. Our team will be reaching out to you directly to review your concerns and work toward a resolution. We appreciate your feedback and the opportunity to make things right.Warm regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromSheila S
Date: 03/25/2025
2 starsStill waiting for my cash to be put back on card,Blackhawk Network Holdings, Inc.
Date: 03/26/2025
Hello ******,We understand how frustrating it can be to wait for funds to be restored, and we sincerely apologize for the inconvenience. Our team will be reaching out to you directly to look into this matter and assist in resolving it as quickly as possible.Warm regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromAngelica S
Date: 03/25/2025
1 starI the past I told myself I would never use them again after I bought an e-card for my realtor, but it didnt work on her system and it took them like 3 months to get me a refund. But when a health insurance company hired another company to organize a trip for me they used this company for incidentals. It got hacked the day I was at the airport and there were multiple unauthorized charges to ****** and Chargivite. They have my zip code wrong, which messes with your account access, and they have a stack of paperwork they sent me to fill out to get the money back. Then it will take ***** days to get the refund. They have asked me to send them information that I already sent them and they just sent me a new card, which I dont need at all. This is a very inefficiently run business with limited customer service. I have never been requested to jump through such hoops for basic unauthorized purchases, which I already provided proof for. I am debating on whether to even retrieve my money with them or just distance myself as much as possible, digitally and physically. I am very disappointed with this company.Blackhawk Network Holdings, Inc.
Date: 03/26/2025
Hello ********,We sincerely regret the frustration and inconvenience youve experienced. We understand how important it is to have a smooth and secure transaction process, and were sorry that this has not been the case for you. Our team will be reaching out to you directly to review your concerns and work toward a resolution. We appreciate your patience and the opportunity to make this right.Warm regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromChristina M
Date: 03/22/2025
4 starsEasy to buy and send out. Then waiting for delivery but hearing nothing was frustrating. One got delivered a few days later but only found out because recipient let me know. Had to wait quite a while before 2nd one finally arrived to recipient who again let me know. Not sure if frustration sending gifts this way is any better than frustration when sending thru mail delivery, etc and wondering if it when it will arrive after paying hard-earned money to buy and send....Blackhawk Network Holdings, Inc.
Date: 03/25/2025
Dear *********,Thank you for sharing your experience with us and for leaving a 4-star review. We are glad to hear that you found it easy to purchase and send gifts through our platform. However, we sincerely apologize for the frustration caused by the delays in delivery and the lack of timely updates. We understand how important it is to have a seamless and reliable gifting experience, especially when sending gifts to loved ones.Your feedback is invaluable and helps us improve our processes to better serve customers like you. Should you have any further concerns or suggestions, please dont hesitate to reach out to us directlywere here to assist.Warm Regards,**** *.The Blackhawk Network Customer Service Team ****************************Review fromBrian S
Date: 03/21/2025
5 starsThey have the best customer service money can buy. I had a minor problem that they resolved right away. I hope this helps anybody.Blackhawk Network Holdings, Inc.
Date: 04/01/2025
Hello *****,Thank you for your kind words! We're delighted to hear that our customer service team was able to assist you quickly and that you had a positive experience. Your feedback means a lot to us, and we truly appreciate you sharing it. If you ever need any further assistance, we're always here to help!Warm regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromBrandon G
Date: 03/21/2025
1 starContacted them about not receiving a card, took about a day for them to say they would send me a new one in 72 hours and it has now been 6 days since Ive contacted them and no card has been sent, I contacted them again telling them I never got the card after 72 hours and I still have yet to hear anything, pretty disappointingBlackhawk Network Holdings, Inc.
Date: 03/25/2025
Dear *******,Thank you for sharing your experience with us. We sincerely apologize for the delay in resolving your issue and for the frustration this has caused. We strive to provide timely and reliable service, and its clear we fell short in your case. We have sent you an email to investigate this matter promptly and ensure you receive the assistance you need. Your satisfaction is important to us, and we are committed to resolving this as quickly as possible.Warm Regards,**** *.The Blackhawk Network Customer Service Team ****************************
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