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          Find a Location

          Blackhawk Network Holdings, Inc. has 14 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileBlackhawk Network Holdings, Inc.

            Internet Marketing Services
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            6220 Stoneridge Mall Rd

            Pleasanton, CA 94588-3260

            Visit Website
            (925) 226-9990

            Customer Reviews

            2.88/5

            Average of 455 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1,024 complaints closed in last 3 years

            382 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 7/19/2010

            Years in Business: 22

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Blackhawk Network Holdings Inc., sometimes referred to as Blackhawk, is a publicly traded company that operates in the prepaid, gift card and payments industries. 

            Products & Services

            Blackhawk Network Holdings, Inc., offers solutions, technology, management and distribution of branded value such as gift cards, telecom and financial service products. Blackhawk's network reaches people through a number of different channels including in-store, online, mobile, and incentive. Blackhawk is headquartered in Pleasanton, California and was incorporated in 2006.

            Business Details

            This is a multi-location business.

            Find a Location

            Blackhawk Network Holdings, Inc. has 14 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              6220 Stoneridge Mall Rd, Pleasanton, CA 94588-3260
              BBB File Opened:
              1/9/2009
              Years in Business:
              22
              Business Started:
              6/12/2001
              Business Incorporated:
              1/27/2006
              Accredited Since:
              7/19/2010
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of 2506 for this business, issued by Department of Business Oversight. The expiration date of this license is 11/8/2024.

              These agencies may include:

              Department of Business Oversight

              1515 K Street, Suite 200

              Sacramento CA 95814

              (866) 275-2677

              http://www.dbo.ca.gov/About_DBO/contact_us.asp

              Type of Entity:
              Corporation
              Number of Employees:
              2100
              Alternate Business Name
              • Reloadit
              • Spafinder
              • CashStar, Inc.
              • CardLab
              • OmniCard
              • Blackhawk Network, Inc.
              • GiftCardMall
              • GiftCards.com
              Business Management
              • Mr. Bill Tauscher, CEO
              • Mr. Pedro Reyes, Senior Director
              Additional Contact Information

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              1,024 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              04/09/2024

              Complaint Type:
              Delivery Issues
              Status:
              Resolved
              Order was placed online via Staples.com on 4/2/24. $300 dollar gift card was ordered and gift card was delivered 4/8/24. On 4/9/24 I tried to activate the gift card online with a message that it can't be activated. I tried activate by calling the number on the card and that did not work either. I called customer service line phone number and representative was unable to help and gave me a case # CS12754319. The representative told me that a person from Staples must call to activate. I then tried to work with Staples help line. Staples sent me back to the gift card issuer. This back and forth is unacceptable. Blackhawk Network is the issuer and they should be able to resolve the issue of sending me a gift card that can't be activated and not recognized by the system.
              Read More
              Read 1023 More Complaints

              Customer Reviews

              455 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Maggie Y

              04/21/2024

              I bought a card and it was hacked when I went to use it my balance was empty I tried to contact them they gave me the run around I provided screenshots of the purchases made on the card not by me, purchases made before I could even use it. Still nobody has contacted me they want you to fill out a form that is not user friendly if you dont have a computer. I gave them the card number and they can look u the purchases I cant dispute with the merchant because it does not tell me who or what its from 100 dollars I never got to use. This company is just as bad as the people who hacked the card! I only left a star because I had to.

              Blackhawk Network Holdings, Inc. Response

              04/22/2024

              Hello *** ***** sincerely apologize for any frustration this may have caused, and thank you for bringing this matter to our attention. To ensure we are able to address this concern directly, we invite you to email ******************************************** with the proxy number on the back of the card (this begins with *****) as well as your contact information. Once we have received your email, our Dispute Team will begin the process of disputing these charges with the merchant in question.Warm Regards,The Blackhawk Network **************** Team **************************** This information is to be confidential and proprietary to Blackhawk Network
              Read 454 More Customer Reviews

              Local BBB

              BBB serving the San Francisco Bay Area and Northern Coastal California

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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