Business Profile

Internet Marketing Services

Blackhawk Network Holdings, Inc.

Headquarters

BBB Accredited Business A+Rated by BBB

Important information

Customer Complaint:
Blackhawk Network Holdings Inc. came to BBB’s attention in January 2009. A review of complaints was completed in October 2024.

Consumers are encouraged to review the links below for assistance with gift card questions. Because the terms of use may be subject to change, BBB encourages consumers to read the terms of service and the card order agreement using the links provided. Important sections to read are the company’s rights, fee’s that may be associated with your card and fraud abuse.

https://blackhawknetwork.com/lets-talk/faq#user=all
https://blackhawknetwork.com/card-order-agreement
https://blackhawknetwork.com/terms-use

Complaints

This profile includes complaints for Blackhawk Network Holdings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,140 total complaints in the last 3 years.
394 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/26/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a gift card from a friend. The card required going to a site and claiming a gift (?). I find that it is not usable and am getting the run-around from from:Gift Card Commerce Support <****************************************************************************>reply-to:Gift Card Commerce Support <****************************************************************************>
Business Response
Date: 08/26/2025
August 26, 2025

Better Business Bureau
Complaint Case: ********

RE: Complaint #********, ******** *******

Dear Aspen,

On August 26, 2025, Blackhawk Networks (Blackhawk) received a complaint from ******** ******* regarding roadblocks with redeeming a One4All gift card.

Our records show the Fun &Fabulous One4All card was redeemed on August 8, 2025, for a $25 Jamba Juice eGift Card and sent to *********************** We have taken the liberty of re-sending the eGift Card as of today's date; we invite Ms. ******* to check her email inbox, spam, junk mail, bulk mail, or Promotions folders for the eGift Card. If the card has not been received within hours, we recommend that Ms. ******* contact the **************** number on the back of the original Fun & Fabulous One4All card so a representative may provide any insight that may be available.We sincerely apologize for any inconvenience Ms. ******* may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
**************
******************************
Customer Answer
Date: 08/27/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** *******
Initial Complaint
Date:08/16/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received gift card for $50.00. Contacted Blackhawk Network by phone and verified that $50.00 was available. Attempted to utilize the gift card at a Gas Station for $50.00.The gift card was declined. Contacted Blackhawk Network and **** explained I needed to go inside to cashier and pre-authorize for $50.00. I explained I had used gift cards before and that's the procedure I used. I attempted the transaction again, was declined. I then called Blackhawk Network again, was advised the gift card had been used online by ****** and the balance was $35.00. I attempted to use the gift again for $35.00 it was declined. I again contacted Blackhawk Network and was advised only $4.00 was available and that the card was used again on ******. I explained I never used the card except at the gas station and was never out of my possession. I demanded a replacement for $50.00 and was declined. It is very suspicious that the card had a $50.00 balance and immediately after I contacted Blackhawk network someone begin using the card.
Business Response
Date: 08/22/2025
August 22, 2025

Better Business Bureau
Complaint Case: ********

RE: Complaint #********, ***** ******

Dear Aspen,

On August 16, 2025, Blackhawk Networks (Blackhawk) received a complaint from ***** ****** regarding unauthorized charges against a MasterCard gift card ending in 0755.

On July 29, 2025, we received a phone call from Mr. ****** regarding unauthorized activity against a MasterCard gift card ending in 0755. Dispute Case CDS0276778 was created, and an email was sent to ********************** with a Dispute Form, requesting photos of the front and back of the gift card, a photo of the purchase receipt or activation receipt, a bank statement if the card had been purchased with a debit or credit card, or a utility or phone bill to validate their name and address if a purchase receipt or activation receipt was unavailable. Mr. ****** was also advised that the Dispute Form must be filled out and sent back to us so we may begin our investigation with the merchant or merchants in question within ten (10) business days, to allow thirty (30) to ninety (90) calendar days from the date we receive all required documentation for the investigation to be completed, options on how to submit the form by email and by fax, that they would receive updates at each stage of the dispute investigation including the final resolution, as well as an explanation why the investigation takes that long. The card was also replaced due to the nature of the dispute.

Our investigation began on August 7, 2025, and on August 20, 2025, we attempted to contact Mr. ****** to determine if the replacement card had been received. Dispute Case CDS0276778 was closed and credits for the unauthorized charge were applied to replacement card on August 20, 2025. If Mr. ****** has not received the replacement card as of today's date, we invite him to contact our Dispute team directly by email at ******************************************** or by phone at ************** so an agent may provide any assistance that may be available. We sincerely apologize for any inconvenience Mr. ****** may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
**************
******************************
Customer Answer
Date: 08/22/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ******
Initial Complaint
Date:08/14/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This horrid company is trying to pay people via Instawork $16-19 to make them their stats on their website. Id never stoop so low thats insane a 20B dollar revenue company expects someone to crawl for their 1h of work. HIRE EMPLOYEES. So trashy and pathetic of a multi billion dollar company. Clearly you all are pulling your stats out of thin air. Why are you in business.
Business Response
Date: 08/18/2025
August 18, 2025

Better Business Bureau
Complaint Case: ********

RE: Complaint #********, *** ******

Dear Aspen,

On August 14, 2025, Blackhawk Networks (Blackhawk) received a complaint from *** ****** regarding a claim that Blackhawk uses a company called Instawork to make our stats.

Blackhawk Network is a company that distributes and fulfills orders for gift cards for various retail locations; we do not work with Instawork for any aspect of our business whatsoever. The ****-***** location specified in Mx. ************** complaint may be a location that distributes gift cards that Blackhawk Network provides to sell in the store. Blackhawk Network has no positions that are considered gig work or short-term temporary positions such as what Mx. ****** describes, nor do we utilize external companies to stock or fulfill orders for stores. We sincerely apologize for any inconvenience Mx. ****** may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
**************
******************************
Initial Complaint
Date:08/13/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased two gift cards at Lowes store. I attempted to use these gift cards and they both were blocked by the Blackhawk Network company. I called them to let them know it was me I used the cards and that they could release the block there was no need for the security block because it was me that used the cards. They stated no problem we will remove the block off the cards and they should work. A day or two goes by I attempted to use the cards they did not work. I called the company again and ask them why the cards are not working?? They stated I didnt submit pictures of the gift cards and I didnt not submit proof of purchase. I said of how do I submit them they sent me a email and I just reply back to that. I submitted the pictures proof of purchase and know its been a week in a half they stated they never got the information. So Im on the phone with a supervisor at this point and she stated they never got the info. I stated is there another email that I can send information too. Since now I have submitted the information via email over 5 times. I wanted the supervisor to wait on the phone until she has the email she said ok I can do that. I sent pictures of the cards proof of purchase receipt from the store and also a pdf invoice from Lowes showing receipt she stated she got everything and yes this works she can have my cards sent digital within 5 hours. This was Monday August 11. Its now Wednesday August 13 and I have not received anything. The also asked for a unity bill latter that day on Monday and I also sent that. Im writing this complaint because this company has stolen my $400. I have not received any replacement cards from when they blocked my original gift cards I purchased. They have stolen my money and I want it back.
Business Response
Date: 08/20/2025
August 20, 2025

Better Business Bureau
Complaint Case: ********

RE: Complaint # ********, ****** ********

Dear Aspen,

On August 13, 2025, Blackhawk Networks (Blackhawk) received a complaint from ****** ******** regarding two **** gift cards that were blocked from use.

On August 5, 2025, we received a phone call from ****** ******** to check the balance of two **** gift cards.After determining that the cards had been blocked from use, Case CS17108342 was created to gather additional information. An email was sent to ********************** to request a current government-issued photo ID, a copy of a utility bill showing the full name and address registered on the card, and a photo of the front and back of the cards in question to establish full ownership of the cards. We requested a photo of the purchase receipt via email on August ******, and re-sent this request on August , 2025, after Ms. ******** advised that the documents were sent but we had not received them. On August 11, 2025,Ms. ******** called to request an update on her Case. We stated that we had not received the documents that had been requested, and we re-sent this request to ************************ We received photos of the proof of purchase on August 11, 2025, and re-requested photos of the back of the card ending in 5483 as well as a photo of a valid ID or Utility Bill. All required documentation was received the same day.

On August 14, 2025, two replacement virtual **** gift cards were generated and sent to Ms. ******** via email to ************************ Our records can confirm that the cards were received and have redemptions against the balance as of today's date. We sincerely apologize for any inconvenience Ms. ******** may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
**************
******************************
Customer Answer
Date: 08/21/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ********
Initial Complaint
Date:08/12/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was given a **** gift card by my realtor after she closed on a home we sold. I peeled off the back myself so I know it was never used. I tried to use it at several merchants including ****** and it was always declined. When I went to the website on the back of the card and put in the card info to check the balance, it always says the site cannot be reached at this time. When I called the number on the back, they said to give them my name and email address and they would send me a form for resolution. I have enclosed the form that clearly looks like a scam. I also enclosed the front and back of the card. The bank is ******** and the company is Black Hawk.Communication Update Our team is currently working on your case CS17170378 and has the below update. Thank you for your patience with this matter. Thanks for contacting cardholder services. Let me take care of this for you.Please help us submit the following information:If you have a physical card A picture of the front and back of the card A clear color selfie holding your ID. Please ensure that your upper torso, shoulders, arms, and hands are fully visible in the picture, along with the ID.Only one of the following documents Purchase receipt Activation receipt Bank statement reflecting the card purchase Full address (Including Zip Code, Apartment or Unit number)If you have a digital card A screenshot of the confirmation email received, showing the reward details (ensure to cover sensitive information)A clear color selfie holding your ID. Please ensure that your upper torso, shoulders, arms, and hands are fully visible in the picture, along with the **** screenshot of the confirmation email of the purchase made.Full address (Including Zip Code, Apartment or Unit number)Once we receive the documents, please allow 48hrs for an update on your request.Thank you,**** *.Customer Service Specialist **********************
Business Response
Date: 08/18/2025
August 18, 2025

Better Business Bureau
Complaint Case: ********

RE: Complaint #********, ****** ********

Dear Aspen,

On August 12, 2025, Blackhawk Networks (Blackhawk) received a complaint from ****** ******** regarding a $100.00 USD **** gift card that was unable to be redeemed.

Our records show that the **** gift card ending in 3693 has been redeemed in full as of July 29, 2025. Because the charge in question is within our sixty (60) day timeframe for a dispute to be made, we invite Mr. ******** to contact our Dispute team directly by email at ******************************************** or by phone at ************** so we may attempt to recover the funds from the merchant associated with the charge by opening an investigation on his behalf. We see that the card is registered to someone other than Mr. ********* because of this, it will be necessary to provide proof of purchase when beginning his dispute, such as a purchase receipt, activation receipt, or bank statement reflecting the purchase as well as other supporting documentation to show a clear line of ownership of the card. We sincerely apologize for any inconvenience Mr. ******** may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
**************
******************************
Customer Answer
Date: 08/19/2025

Complaint: 23738494

I am rejecting this response because:
I was out of the country on July 29th and the gift card was in ** in a house with no one home. Where do they claim it was used?

Sincerely,

****** ********
Business Response
Date: 08/20/2025
August 20, 2025

Better Business Bureau
Complaint Case: ********

RE: Complaint #********, ****** ********

Dear Aspen,

On August 19, 2025, Blackhawk Networks (Blackhawk) received a rejection to our response concerning a complaint from ****** ******** regarding a $100.00 USD **** gift card that was unable to be redeemed.

On August 12, 2025, Case CS1710378 was created via phone call from Mr. ******** due to a transaction that was not recognized. An email was sent to ******************* to request a photo of the front and back of the card, a clear color photo of himself holding his photo ID, making sure his upper torso, shoulders, arms, and hands are clearly visible, and either a proof of purchase such as a purchase receipt, an activation receipt, or bank statement reflecting the purchase of the card as well as his full address. We received a response on August *******, stating that the card had been a gift and therefore proof of purchase could not be provided. As of todays date, we have not received the remainder of the documentation that was requested so we could begin a dispute of the charge in question. Mr. ******** may review a list of transactions online at any time by logging into the card account registration site using the information used when registering the card. We sincerely apologize for any inconvenience *********** may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
**************
******************************
Initial Complaint
Date:08/11/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I tried to purchase an e-gift card for ***** sporting goods website. I used my Mastercard and **** card separately and the e gift cards did not work because there was an error. I called dicks and they said to call this number ***********. Also they said the charges would be refunded in 5 days. They have not. There are still pending charges on both of my cards for $200 each. Dicks supposedly uses ************************** for their e-gift card transactions.
Business Response
Date: 08/18/2025
August 18, 2025

Better Business Bureau
Complaint Case: ********

RE: Complaint #********, ****** ******

Dear Aspen,

On August 11, 2025, Blackhawk Networks (Blackhawk) received a complaint from ****** ****** regarding gift cards associated with two orders that were unable to be redeemed.

Our records show that order numbers CNPZD7RNBSN and CNPZD7RNTRF could not be processed completely. Our ordering platform uses a multi-layered fraud-screening approach to review every consumer order it receives. This approach involves inputs from several third parties that provide specialized fraud-screening services, as well as a variety of internal procedures. The company constantly reviews and calibrates this approach with the sole goal of rejecting fraudulent orders and approving non-fraudulent orders. Like other companies, CashStar never shares any details of its fraud screening approach with any customers who have had their orders rejected. We understand it is frustrating that the reason for the security flag cannot be disclosed; however, no one other than our compliance department has access to your personal information. While we are comfortable with the accuracy of our process, we do realize that no screening process is perfect and,unfortunately, sometimes good people are impacted. We apologize for any inconvenience that you may have experienced. Any funds that may have been deducted during the ordering process will be returned in the standard timeframe set by the financial institution associated with the method of payment used to place the card. We sincerely apologize for any inconvenience Mr. ****** may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
**************
******************************
Customer Answer
Date: 08/18/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ******
Initial Complaint
Date:08/09/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was gifted a $200 gift card, that my sister ordered off of **********. the gift card i received is from Blackhawk network. It was supposed to be for my child's birthday. I went to use said gift card and the balance was $0. I checked past transactions and there was one for $194, apparently made on **********. This was not made by me. I called the customer service number on gift card,was told I would get a replacement and a dispute would begin. I was sent a "replacement " card..with $0 on it. I complied with the emails from Blackhawk,sending all info they asked for. I have not heard a word and it has been almost 2 months. They just send automated emails basically saying they'll tell me any updates. I know $200 may not seem like much but this was for my child,for his birthday. I have seen countless other instances online like this, and I just absolutely cannot believe this company is still running. My sister(who gifted me the card) contacted ****** customer service. Who told her the card was never even activated (I did activate it via the website on the back of the card) and that there was nothing they could do. I refuse to brush this off. But I cannot get any information. I was told it could take a while,but the lack odlf communication and things I have seen online is just not right, and I am almost sure ill never see that money again. I'm making this complaint in hopes that maybe it can help me get my stolen money back. Or at the very least, maybe this won't happen to others. It's absurd. I do have the emails and documents I sent them but I cannot seem to upload them here.
Business Response
Date: 08/19/2025
August 19, 2025

Better Business Bureau
Complaint Case: ********

RE: Complaint #********, ****** *******

Dear Aspen,

On August 9, 2025, Blackhawk Networks (Blackhawk) received a complaint from ****** ******* regarding unauthorized transactions against a **** gift card ending in 7038.

On June 19, 2025, Ms. ******* called to report an unauthorized transaction totaling $194.19 against a **** gift card. Dispute Case CDS0233767 was created, and an email was sent to ************************* with a Dispute Form, requesting photos of the front and back of the gift card, a photo of the purchase receipt or activation receipt, a bank statement if the card had been purchased with a debit or credit card, or a utility or phone bill to validate her name and address if a purchase receipt or activation receipt was unavailable. Ms. ******* was also advised that the Dispute Form must be filled out and sent back to us so we may begin our investigation with the merchant or merchants in question within ten (10)business days, to allow thirty (30) to ninety (90) calendar days from the date we receive all required documentation for the investigation to be completed,options on how to submit the form by email and by fax, that they would receive updates at each stage of the dispute investigation including the final resolution, as well as an explanation why the investigation takes that long.

On July 6, 2025, Ms. ******* advised that the proof of purchase could not be provided due to the card being a gift. The Dispute form and proof of purchase letter was re-sent on July *******, and we received the dispute form, ****** receipt, and photos of the card in question. We began our investigation with the merchant on July 21, 2025, and an email was sent to Ms. ******* to advise her to allow up to ninety (90) days for the investigation to complete.

On August 9, 2025, Dispute Case CDS0233767 was closed in Ms. ********* favor, and a replacement card was created and sent. On August 18, 2025, we confirmed with Ms. ******* that the replacement virtual card was received and used. We sincerely apologize for any inconvenience Ms. ******* may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
**************
******************************
Customer Answer
Date: 08/19/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I do want to add that it took me reaching out to the better business bureau and making a review for them to have things resolved. I have tried numerous other ways to contact the company to no avail. It's quite a coincidence that the same day I did this, it was magically resolved and closed. I will give them credit where it is due, as they did send me a replacement virtual card and it did have the $194 on it and worked just fine. That being said I will never again purchase anything having to do with this company again. Thank you so very much for helping me with this matter I truly appreciate it.

Sincerely,

****** *******
Initial Complaint
Date:08/08/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a prepaid debit card as a form of payment for a class action settlement. I tried to use the card several times, with no success. I called the customer service number ************, relayed the problems I encountered, then the line disconnected. I called again, and they said they could not verify my address, so they could not give me any details about the card. I tried to check the balance to be sure this was a valid card. Online instructions were to go to ********************************************************* to check the balance. There is nowhere to check the balance on that page. It seems impossible to use these funds or get a remedy, which I believe is a way for Blackhawk to keep all of the settlement funds.
Business Response
Date: 08/19/2025
August 19, 2025

Better Business Bureau
Complaint Case: ********

RE: Complaint #********, *** ****** Chock

Dear Aspen,

On August 8, 2025, Blackhawk Networks (Blackhawk) received a complaint *** ****** Chock regarding roadblocks with accessing the funds on their virtual MasterCard settlement card.

Our research into the virtual MasterCard settlement card ending in 4214 shows that the card had been blocked due to an attempt to use the card at a potentially fraudulent site. The block was put in place as a security precaution for the safety of not only the account associated with the card, but also the customer's funds. We have reviewed the card, and the block has been removed. The current balance of the card is $8.40 and may be redeemed at any participating online merchant that accepts ********** as a payment method. We sincerely apologize for any inconvenience Mx. Chock may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
**************
******************************
Customer Answer
Date: 08/19/2025

Complaint: 23721904

I am rejecting this response because I am still unable to use the credit card.

Sincerely,

*** ****** Chock
Business Response
Date: 08/20/2025
August 20, 2025

Better Business Bureau
Complaint Case: ********

RE: Complaint #********, *** ****** Chock

Dear Aspen,

On August 19, 2025, Blackhawk Networks (Blackhawk) received a rejection to our response concerning a complaint *** ****** Chock regarding roadblocks with accessing the funds on their virtual MasterCard settlement card.

Our research into the virtual MasterCard settlement card ending in 4214 shows attempted transactions for an amount greater than the available balance. If the cost of a purchase is greater than the available balance of the card itself, it is recommended that the merchant attempt a split transaction, with the remaining balance being paid for with an alternative method of payment. The current balance of the card is $8.40 and may be redeemed at any participating online merchant that accepts ********** as a payment method. Should Mx. Chock continue to encounter roadblocks with redeeming the card, we invite them to contact our **************** team directly by phone at ************* so a representative may provide any insight that may be available. We sincerely apologize for any inconvenience Mx. Chock may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
**************
******************************
Customer Answer
Date: 08/22/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*** ****** Chock
Initial Complaint
Date:08/08/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was gifted a $50 gift card by someone who purchased the gift card through **********. I went to activate the card but the site said it could not process my request at this time and to call customer service. I called and was told there was a block on the card and that I would need to submit the receipt. I contacted the person who gifted me the card and she sent me the proof of purchase from ******. The company, Blackhawk Network, had sent me an email for escalation so that I could send the proof of purchase. I sent it to them the same day I called. It's been three days and the card continues to be blocked and they refuse to unlock the card, despite me sending the receipt. I have called three days in a row to follow up and they give me the same line about it's been reviewed in the escalation ***** No one can explain why the card was blocked to begin with. I am going to return the card to the kind person who gifted it to me and have her take it up with ******. Clearly ****** should discontinue working with this company as they seem to be a scam or sham that refuses to honor gift cards that were purchased lawfully through ******.
Business Response
Date: 08/19/2025
August 19, 2025

Better Business Bureau
Complaint Case: ********

RE: Complaint #********, ***** **********

Dear Aspen,

On *************** Blackhawk Networks (Blackhawk) received a complaint from ***** ********** regarding a $50.00 USD gift card that was blocked.

On *************** ************* contacted us by phone regarding her concern with her gift card ending in 6175. Case CS17115391 was created to assist Ms. *********** and an email was sent to Ms. ********** requested a copy of the proof of purchase of the gift card. On the same date, we received the requested documentation from *************. On *************** Ms. ********** requested a follow-up regarding her concern. On *************** Ms. ********** contacted us by phone and requested a supervisors assistance, who provided a virtual replacement option to *************. On the same date, case CS17115391 was resolved and a virtual replacement gift card ending in 2704 was issued to Ms. *********** email address at ************************************.

As of todays date, we can confirm a virtual replacement gift card totaling $50.00 USD was issued to Ms.*********** email address on file. Our record also showed the gift card was activated on August 9, 2025, and was ready to be redeemed. Should Ms. ********** wish to receive additional usage tips to redeem her virtual gift card, we encourage Ms. ********** to contact our **************** team for additional insight. We sincerely apologize for any inconvenience Ms. ********** may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
**************
******************************
Initial Complaint
Date:08/08/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I got a gift card for my birthday. Its got $15 left on it and they blocked the card due to a spoof site. They refuse to give a new card unless i provide a recipt or bank statement. The card was a gift and I do not have any of those things....they closed my case. So basically this company steals money from its customers by blocking them out and refusing to replace the gift card.
Business Response
Date: 08/25/2025
August 22, 2025

Better Business Bureau
Complaint Case: 23719982[TC1]

RE: **** ******

Dear *****,

On August 8, 2025, Blackhawk Networks (Blackhawk) received a complaint from **** ****** regarding a **** gift card ending in 5209 that has been blocked from use.

On August 5, 2025, our team was contacted by Mr. ****** requesting assistance with a **** gift card ending in 5209 that has been blocked from use.Our team opened case CS17109497 in order to address the matter further. Our team informed Mr. ****** we would be happy to help once one of the following documents was received to verify the validity of the card. A purchase receipt,an activation receipt, or a bank statement showing the purchase. Once this is completed, we would provide an update within 1-2 business days. Later that day Mr. ****** responded informing our team that the card was a gift, and he did not have those. He only had the physical card. On August 7, 2025, Mr. ****** requested an update on his case. On August 9, 2025, our team reached out informing Mr. ****** we would need proof of purchase in order to proceed and recommended contacting the person who gave him the card directly.

At this time, we would like to invite Mr. ****** to contact our team with the requested documentation so we may proceed with issuing a replacement card. We sincerely apologize for any inconvenience Mr. ****** may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
Regulatory Complaint Specialist
****, NV 89521
******************************

[TC1]Approved
Customer Answer
Date: 08/26/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** Winner

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