Business Profile

Internet Marketing Services

Blackhawk Network Holdings, Inc.

Headquarters

BBB Accredited Business A+Rated by BBB

Important information

Customer Complaint:
Blackhawk Network Holdings Inc. came to BBB’s attention in January 2009. A review of complaints was completed in October 2024.

Consumers are encouraged to review the links below for assistance with gift card questions. Because the terms of use may be subject to change, BBB encourages consumers to read the terms of service and the card order agreement using the links provided. Important sections to read are the company’s rights, fee’s that may be associated with your card and fraud abuse.

https://blackhawknetwork.com/lets-talk/faq#user=all
https://blackhawknetwork.com/card-order-agreement
https://blackhawknetwork.com/terms-use

Complaints

This profile includes complaints for Blackhawk Network Holdings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

838 total complaints in the last 3 years.
296 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/10/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Anheuser ***** was giving rebates and I applied for (2) and was sent (2) confirmations along with codes in the mail. In order to activate or retrieve the rebate it had to be down loaded into *******************, I have not ever been able to spend any of these rebate. I tried contacting them today and was connected with someone that I could not understand their poor English! I think they said it (rebate money) was gone!
Business Response
Date: 09/15/2025
September 15, 2025

Better Business Bureau
Complaint Case: ********

RE: Complaint #********, ******* *******

Dear Aspen,

On September 10, 2025, Blackhawk Networks (Blackhawk) received a complaint from ******* ******* regarding rebate cards that have expired.].

Our records of the card ********** provided show that the virtual card ending in 1413 was converted to a physical card by Mr. ******* via his online account. The physical card ending in 5938 currently has a zero balance due to redemptions being processed on October 29, 2023, and November 8, 2023. This physical replacement card expired on April 30, 2024, in accordance with the Terms and Conditions for this rebate card. We sincerely apologize for any inconvenience Mr. ******* may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
**************
******************************
Customer Answer
Date: 09/15/2025

Complaint: 23867363

I am rejecting this response because:
This is not true I was not given the option they claim
Sincerely,

******* *******
Business Response
Date: 09/16/2025
September 16, 2025

Better Business Bureau
Complaint Case: ********

RE: Complaint #********, ******* *******

Dear Aspen,

On September 16, 2025, Blackhawk Networks (Blackhawk) received a rejection to our response concerning a complaint from ******* ******* regarding rebate cards that have expired.

Our records of the card ********** provided show that the virtual card ending in 1413 was converted to a physical card by Mr. ******* via his online account. The physical card ending in 5938 currently has a zero balance due to redemptions being processed on October 29, 2023, and November 8, 2023. This physical replacement card expired on April 30, 2024, in accordance with the Terms and Conditions for this rebate card. We have provided documentation of the conversion from a virtual card to a physical card and the redemptions we advised previously for Mr. ******** reference.We sincerely apologize for any inconvenience Mr. ******* may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
**************
******************************
Customer Answer
Date: 09/16/2025

Complaint: 23867363

I am rejecting this response because:
Because this is a scam! Could not ever obtain the rebate funds.
Sincerely,

******* *******
Initial Complaint
Date:09/03/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After problems sending me the card and the challenge of actually reaching someone to get my card I tried to use the card. The card was denied. Finally getting in touch with someone I was advised that the vendor is "not compatible" Then I was told that the vendor was flagged. I have used this business before. They were unable to help me and advised me that I can only use this card as specific vendors but they could not provide a list of vendors. This was not disclosed at any time prior to getting the card.
Business Response
Date: 09/08/2025
September 8, 2025

Better Business Bureau
Complaint Case: ********

RE: Complaint #********, ******** *****

Dear Aspen,

On September 3, 2025, Blackhawk Networks (Blackhawk) received a complaint from ******** ***** regarding roadblocks with redeeming a virtual promotional MasterCard.

On September 3, 2025, we received a phone call from Mr. ***** due to attempted transactions against the balance of a ******* promotional MasterCard being declined. Case CS17362470 was created, and Mr. ***** was advised that he could view a list of accepted merchants online by logging into his MyPrepaidCenter profile.

Our records show the card currently has a balance of $328.92 as of today's date, with transactions being processed on September 3, 2025, and September 4, 2025. The declined transactions dated September 3, 2025, are due to the transaction in question not being supported; this could be on the side of the merchant in question,Mosquito Curtains, or the program administrator directly. Blackhawk Network does not have influence or control over what merchants the program administrator allows or does not allow; Mr. ***** would need to reach out to the program administrator directly for more insight regarding which sorts of transactions are and are not allowed. We sincerely apologize for any inconvenience Mr. ***** may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
**************
******************************
Initial Complaint
Date:08/31/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Requested a transfer from card to my bank account via ***** with their prided link They stated it would take 4 weeks from 7/17/25 I never received the transferred funds I called them twice and emailed numerous times and they stated they did their part and have no contact information for the vendor they used for the provided link.
Business Response
Date: 09/09/2025
September 9, 2025

Better Business Bureau
Complaint Case: ********

RE: Complaint #********, ******* *******

Dear Aspen,

On August 31, 2025, Blackhawk Networks (Blackhawk) received a complaint from ******* ******* regarding funds from a transfer request to a ***** account from a virtual MasterCard settlement card that has not been received.

On August 25, 2025, we received a phone call from Mx. ******* due to a request made on July 30, 2025,to transfer funds from a settlement ********** to a ***** account that had not been completed. Case CS17280827 was received, and Mx. ******* was advised to reach out to the program administrator. **. ******* insisted that we address the issue, and it was determined that the original card had been retired before a credit was able to be applied.

After researching the concern,it was determined that the ***** transfer had not been processed by *****, but the card had been retired before the transaction funds could be returned to the card. A replacement virtual card has been sent to *********************** as of September 2, 2025; if Mx. ******* has not received the replacement, we invite them to contact our *************************** so a representative may provide any insight that may be available. We sincerely apologize for any inconvenience Mx. ******* may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
**************
******************************
Customer Answer
Date: 09/09/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *******
Initial Complaint
Date:08/30/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Blackhawk is the biggest scam that I have ever come across. I cant believe that **** would hire this company to resolve credit card complaints! August 1, 2025, I purchased a $100 **** gift card and gave it to my sister-in-law. She was on the ******* site but the card kept being declined. August 12, 2025, I called the number on the back of the card and ******* said they blocked the card because it was being used on a Spoof Site. Not true, she was on the ******* site. He said I would receive an email within 48 hours. August 13, 2025, I received an email from ******* saying, Cardholder Services North American Open Loop Blocked Card Spoof Site. It also was asking for Card Proof of Purchase, Full address, and My Full Name. Once they got that information, the replacement card would then be on its way and should arrive within 710 business days. August 15, 2005, I attached my proof of purchase receipt, my name (******* misspelled my last name on his correspondence, which I corrected when I sent this email), and my address, to the above email and sent it back. August 27, 2025, I received an email from ***** E stating that I needed to send my valid photo ID before they could send me a replacement card. I did not have to show a valid photo id to buy this gift card so to what would they be comparing the id that they now want me to send? On August 28, 2025, I received another email from ***** E stating I needed to send the requested information within 24 hours or they would consider this inquiry resolved. On August 29, 2025, I received an email stating that they had resolved this inquiry and to see the resolution notes, which simply stated that if I would like to request a review, that I should respond within three days. YES, I WANT A REVIEW AND MY REPLACEMENT CARD! BLACKHAWK blocked it, and THEY are now holding the replacement card hostage, until I send personal information that someone can use to steal my identity. August 30, 2025, I sent this to Blackhawk.
Business Response
Date: 09/09/2025
September 9, 2025

Better Business Bureau
Complaint Case: ********

RE: Complaint #********* ******* *******

Dear Aspen,

On August 30, 2025, Blackhawk Networks (Blackhawk) received a complaint from ******* ******* regarding a **** gift card that has been blocked from use.

On August 12, 2025, we received a phone call from Ms. ******* to check the balance of a **** gift card ending in 1465. Case CS17165662 was created, and Ms. ******* was advised that the card had been blocked and documentation establishing clear ownership of the card was required to have the block removed. An email was sent to ********************************************* to request proof of purchase, Ms. ********* full address and name. We received the documentation on August 15, 2025, and on August 26, 2025, we advised Ms. ******* that the card would be replaced at no cost and requested a photo of her ID so we could proceed with replacing the card. Case CS17165662 closed on August 29, 2025, due to no response to our request.

The replacement card will be expedited to Ms. ******** with an expected delivery timeframe of three (3) to five (5) business days. If the replacement card has not arrived by September 10, 2025, we invite Ms. ******* to contact our **************** team and reference Case ********** so a representative may provide any insight that may be available. We sincerely apologize for any inconvenience Ms. ******* *** have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
**************
******************************
Customer Answer
Date: 09/13/2025

Complaint: 23820502

I am rejecting this response because: I told the representative who called me that I would not be sending a Photo ID. She read me her response again, said something about other ways to resolve this and hung up. They "closed" the case instead and didn't open it again until I filed with the BBB and sent them a copy of my complaint. I received a replacement card on 9.12.2025 and registered it on 9.13.2025 using the 888 number that was on the letter they sent with the card. ************ can arbitrarily cancel or block your gift card and then require personal information before they will replace or unblock it. If you don't send what they request, they "resolve" the case and keep your money by not replacing the card. A word of caution: DON"T send this company your photo id or any bank statements. Your identity and your money could be gone in seconds. A shady business.

Sincerely,

******* *******
Business Response
Date: 09/16/2025
September 16, 2025

Better Business Bureau
Complaint Case: ********

RE: Complaint #********, ******* *******

Dear Aspen,

On September 15, 2025, Blackhawk Networks (Blackhawk) received a rejection to our response concerning a complaint from ******* ******* regarding a **** gift card that has been blocked from use.

As mentioned in previous correspondence, documentation establishing clear ownership of the card was required to have the block removed. Because the card was unregistered at the time, any recourse or protection against unauthorized transactions were reduced prior to the card being registered in her name. We encourage that our customers register the cards they receive to ensure they are able to take advantage of the full benefits and protections provided. We understand Ms. ******** concerns regarding privacy and data security; if she wishes to have her data removed from our database, we invite her to send an email to ************************************ so we may do so on her behalf. We sincerely apologize for any inconvenience Ms. ******* *** have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
**************
******************************
Customer Answer
Date: 09/16/2025
Better Business Bureau:

I have not tried to use the replacement card that I received, though I did activate the card on their 888 number. Who "registers" a gift card that they are giving to someone else? The card is activated at the store when it is purchased, and the activation receipt is received at that time. BHN will not hear from me again, concerning this complaint, unless the replacement card doesn't work. I consider complaint ID ********, CLOSED.

Sincerely,

******* *******
Initial Complaint
Date:08/30/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The tango card i received doesn't have an option to redeem as a master or **** card instead it just gives me store gift cards . I want a $20 mastercard gift card ****************************************************************************
Business Response
Date: 09/01/2025
Please be aware that this is the exact same complaint as 23819559 with a **** instead of a MasterCard as the customer's preferred alternative method. We will be addressing the overall concern within Complaint ID ********
Best Regards,

Regulatory Complaint Team
Blackhawk Network
**************
******************************
Initial Complaint
Date:08/29/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 8/27, I bought a $250 gift card for my mother. The fine print had only a vague statement that it could not be redeemed on gift cards with fees, but once the card arrived, the redemption email said it could not be redeemed on any ********** or **** gift cards. Had I known that, I would have bought a different ******* I contacted Giftcards.com about it and started a dispute with ******. A day later, a representative named ****** offered to convert my card to a $250 Mastercard. This was mutually beneficial with no refund required, so I said yes. He stated that he'd forward to the right team and it'd be done in 1-2 business days. So I closed my ****** dispute. Hours later, I received an email saying my ticket was now closed because I'd initiated a chatgeback, so I had to go through that process, and get a refund that way. Thinking it was a simple misunderstanding, I shared the email confirming the closure of the dispute and clarified what I'd been promised.I continued to receive the same cut and paste response from ***, refusing to acknowledge my supporting documentation or even that I was promised an exchange. She kept telling me to contact ***************** can't contact them when your case is closed. You can't reopen your dispute unless they allow you under limited circumstances. So I tried one last time to explain, both with attachments and copying the text of the email what I'd been promised by ****** (not a refund) and reiterated again with proof that I'd closed the dispute. She gave the same response for the third time.I feel that Giftcards.com made the offer they did to get me to close my dispute, only to renege on the promise they made in writing. I now have to try and reopen my dispute with *******This is awful service, to just receive sub-AI cut and paste responses when I've proven the dispute is closed.
Business Response
Date: 09/09/2025
September 9, 2025

Better Business Bureau
Complaint Case: ********

RE: Complaint #********, ****** Del Medico

Dear Aspen,

On August 29, 2025, Blackhawk Networks (Blackhawk) received a complaint from ****** Del Medico regarding an online order that was not exchanged.

On August 26, 2025, we received an email from ************** to request a refund to order 9701-80487398-2355 due to the fee structure associated with a specific gift card type. Case CS17296576 was created, and on August 28, 2025, we offered to convert the card associated with the order into a MasterCard for him to ******. ********** agreed to the exchange, but upon further research it was determined that the order was involved in a chargeback since August 27, 2025,and we could not proceed further at that time. ************** was advised to reach out to ****** to verify the status of the chargeback. ************** responded on August 28, 2025, to state that he had closed the case with ****** after the offer to exchange the card was made.

After researching the matter more thoroughly, our internal team determined that the chargeback had indeed been stopped with ****** and the virtual MasterCard was sent to ****************************** on September 3, 2025. If ************** has not located the virtual card, we invite him to reach out to our **************** team directly so a representative may provide any insight that may be available. We sincerely apologize for any inconvenience ************** may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
**************
******************************
Initial Complaint
Date:08/28/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been trying for the past two weeks to redeem a gift card sent to me as a reward for having completed some activity. They sent it though Tango cards which is a subsidiary of Blackhawk networks. Since then it has been a nightmare, I keep getting error when trying to redeem the card. I tried multiple different browsers, deleted cookies and browsing history but nothing worked. I have been in contact with customer service multiple times which was a waste of time since they repeat the same thing over and over and don't really provide any assistance. Meanwhile I am unable to use my reward due to Blackhawk incompetence and full of issues website. Attached is screenshot of error given by their website.
Business Response
Date: 09/05/2025
September 5, 2025

Better Business Bureau
Complaint Case: ********

RE: Complaint #********, ****** *******

Dear Aspen,

On August 29, 2025, Blackhawk Networks (Blackhawk) received a complaint from *************************** regarding roadblocks with redeeming a Tango rewards card.

As of September 5, 2025, we have sent three emails to the email address provided within this complaint,**********************************************, requesting photos of the front and back of the gift card in question due to the attachment provided being in a format that we are unable to open so we can research this concern with no response. We invite Mr. ******* to use the online Contact Form on the website or contact number on the back of the card so a representative can provide any insight that we may have. We sincerely apologize for any inconvenience Mr. ******* may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
**************
******************************
Customer Answer
Date: 09/05/2025

Complaint: 23813682

I am rejecting this response because: That is incorrect, I have sent them a screenshot of the virtual card MULTIPLE times and they have not replied. It seems that this company not only have serious technical issues when it comes to redeeming cards, but also seem to have serious email issues. I am attaching a screenshot with this response, once again. Thanks.

Sincerely,

****** D *******
Business Response
Date: 09/08/2025
September 8, 2025

Better Business Bureau
Complaint Case: ********

RE: Complaint #********, ****** *******

Dear Aspen,

On September 5, 2025, Blackhawk Networks (Blackhawk) received a rejection to our response concerning a complaint from ****** ******* regarding roadblocks with redeeming a Tango rewards card.

On August 15, 2025, we received a phone call from Mr. ******* regarding roadblocks with redeeming a Tango reward code. Case CS17196064 was created, and Mr. ******* was provided instructions on how to redeem the code, including accessing the MyPrepaidCenter website, entering the code, completing the registration process, agreeing to the E-Sign Disclosure and Cardholder Agreement, clicking Activate, and completing the process of adding the card to his online wallet and profile. ********** wished to speak with a Supervisor, and on August 26, 2025, after researching his concern internally, an email was sent to
********************************************** with basic troubleshooting steps such as disconnecting from any VPN he may have been connected to, using an Incognito window when redeeming the code, clearing the browser cache and cookies, and using either Chrome or FireFox when attempting to redeem the code. This information was re-sent on August 28, *******. Segovia called to advise that he had not received a replacement code that he had been offered, and we recommended that a physical card be sent to ******. Segovia agreed, and the card was sent to the same address as the one in his complaint.

Our records show the physical replacement card has been redeemed in full, with transactions being processed on September 6, 2025, and September 7, 2025. If Mr. ******* does not recognize these transactions, we invite him to contact our Dispute team directly by email at ******************************************** or by phone at ************** so we may attempt to recover the funds from the merchant associated with the charge by opening an investigation on his behalf. We sincerely apologize for any inconvenience ********** may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
**************
******************************
Customer Answer
Date: 09/09/2025

Complaint: 23813682

I am rejecting this response because: I solved the issue by MYSELF. Blackhawk customer service has been no less than awful and a waste of my time. Your sarcastic response is highly unprofessional and rude. I never mentioned that I was disputing the transactions I made after I finally had access to the reward!

Sincerely,

****** D *******
Initial Complaint
Date:08/28/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received an "Atlanta Locals Love" Happy Cards as a gift. One of the businesses featured prominently on the card was the ************************, which I called to use the gift card to purchase show tickets. Turns out they have no relationship with Happy Cards, and were unable to run it. We called the Happy Cards customer service number, and after a long hold, we were informed that their cards only work in person. This is wholly inappropriate for a production company, as show tickets must be purchased ahead of time. This was not disclosed in any way. This rendered the card useless to me. The company should immediately make the usage restrictions clear and remove the production company from its advertising.
Business Response
Date: 09/08/2025
VIA BBB WEBSITE

September 8, 2025

Better Business Bureau
Complaint Case: ********

RE: Complaint #********, ***** ****

Dear Aspen,

On August 28, 2025, Blackhawk Networks (Blackhawk) received a complaint from ***** **** regarding a Happy gift card that was unable to be redeemed online.

From August 29 to September ******, we made three attempts to contact Mr. **** via email to request additional information. As of todays date, we have confirmed that we have not received any of the requested information from Mr. ***** In order to ensure we are investigating thoroughly and accurately, an image of the front and back of the gift card was required. Should Mr. **** wish to receive additional assistance with his gift card, we encourage Mr. **** to contact our customer service team using the phone number located on the back of the gift card. We sincerely apologize for any inconvenience Mr. **** may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
**************
******************************
Initial Complaint
Date:08/27/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing a formal complaint against CashStar and requesting that the Better Business Bureau conduct an investigation into their business practices.On August 24, 2025, I purchased an LA Fitness gift card through CashStar. Despite showing as active on their end, the card has been locked and unusable at LA Fitness locations. CashStar redirected me to LA Fitness, and LA Fitness redirected me back to CashStar, leaving me with no resolution.From my experience, this appears to be a recurring problem that other consumers may also be facing CashStar is selling digital gift cards that cannot be redeemed, while providing inadequate customer support and accountability. Customers are essentially left with worthless products and no clear path to resolution.I respectfully request that the BBB open an investigation into CashStars operations to determine whether they are engaging in unfair or deceptive practices. At minimum, they should be required to provide a consistent, working redemption process or refunds to affected customers.Thank you for your attention to this matter.
Business Response
Date: 09/09/2025
September 9, 2025

Better Business Bureau
Complaint Case: ********

RE: Complaint #********, ******** *******

Dear Aspen,

On August 27, 2025, Blackhawk Networks (Blackhawk) received a complaint from ******** ******* regarding an L.A. Fitness card purchased on CashStar they are unable to redeem.

CashStar is a third-party order fulfillment platform for various merchants such as L.A. Fitness; because of this, our visibility into redemption roadblocks is extremely limited. We recommend that Mx. ******* reach out to the merchant directly via phone at ************** so a representative can provide any insight that may be available. We sincerely apologize for any inconvenience Mx. ******* may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
**************
******************************
Initial Complaint
Date:08/26/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a gift card from a friend. The card required going to a site and claiming a gift (?). I find that it is not usable and am getting the run-around from from:Gift Card Commerce Support <****************************************************************************>reply-to:Gift Card Commerce Support <****************************************************************************>
Business Response
Date: 08/26/2025
August 26, 2025

Better Business Bureau
Complaint Case: ********

RE: Complaint #********, ******** *******

Dear Aspen,

On August 26, 2025, Blackhawk Networks (Blackhawk) received a complaint from ******** ******* regarding roadblocks with redeeming a One4All gift card.

Our records show the Fun &Fabulous One4All card was redeemed on August 8, 2025, for a $25 Jamba Juice eGift Card and sent to *********************** We have taken the liberty of re-sending the eGift Card as of today's date; we invite Ms. ******* to check her email inbox, spam, junk mail, bulk mail, or Promotions folders for the eGift Card. If the card has not been received within hours, we recommend that Ms. ******* contact the **************** number on the back of the original Fun & Fabulous One4All card so a representative may provide any insight that may be available.We sincerely apologize for any inconvenience Ms. ******* may have experienced.

With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.

Best Regards,

Regulatory Complaint Team
Blackhawk Network
**************
******************************
Customer Answer
Date: 08/27/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** *******

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Important information

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Blackhawk Network Holdings, Inc. is BBB Accredited.