Business Profile
Internet Marketing Services
Blackhawk Network Holdings, Inc.Headquarters
Important information
- Customer Complaint:Blackhawk
Network Holdings Inc. came to BBB’s attention in January 2009. A review of
complaints was completed in October 2025.
Consumers are encouraged to review the links below for assistance with gift
card questions. As the terms of use may change, BBB encourages consumers to
read the terms of service and the card order agreement using the links
provided. Important sections to read are the company’s rights, fee’s that may
be associated with your card and fraud abuse.
https://blackhawknetwork.com/lets-talk/faq#user=all
https://blackhawknetwork.com/card-order-agreement
https://blackhawknetwork.com/terms-use
Complaints
This profile includes complaints for Blackhawk Network Holdings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,164 total complaints in the last 3 years.
- 428 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/24/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased an e-gift card to Best Buy on 11/22/2025 in the amount of $500 through Cash Star, which is operated by Blackhawk Network. The e-gift card was emailed to me but the card number and PIN code are invalid so the e-gift card is completely useless. I have tried contacting Cash Star and they repeatedly offer no help and just tell me to contact Best Buy customer support. I have contacted Best Buy customer support who informed me that they cannot provide any assistance because the e-gift card was purchased through Cash Star so Cash Star must provide assistance. Cash Star has essentially scammed me out of $500 by providing a completely worthless product and are unwilling to right the situation.Customer Answer
Date: 12/02/2025
Hey Aspen,
I wanted to let you know that ****** has refunded my payment related to this complaint so we can close out the complaint. I had initially filed a dispute through ****** prior to submitting my BBB complaint. Thank you for your assistance.
Sincerely,
***** ******Initial Complaint
Date:11/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Someone stole my gift card information and made a purchase. I started a claim with them. They asked me for A picture of the front and back of the card A clear color selfie holding your *** Please ensure that your upper torso, shoulders, arms, and hands are fully visible in the picture, along with the *** (Make sure the picture is legible)I thought this was fishy but did it. Then they asked if I recognized a transaction I said no and they wanted *****************issued photo ***Or please confirm your full address.Again super fishy and I told them no I didnt feel comfortable giving out that info. I sent them the only transaction I made on tge card and they still came back asking for Please include a copy of your utility or phone bill. Ensure that the statement is dated within the last 60 days to validate your name and address. Once the case is resolved, we need an address for delivery of the replaced ********* what?! I didnt register the card so they wouldnt have ANY of the info theyre requesting. This sounds like an absolute scam.
Business Response
Date: 11/26/2025
November 26, 2025
Better Business Bureau
Complaint Case: ********
RE: Complaint #********* ****** *****
Dear Aspen,
On November 17, 2025,Blackhawk Networks (Blackhawk) received a complaint from ****** ***** regarding the documentation requirements to dispute unrecognized charges against a **** gift card ending in 0502.
On November 10, 2025, ******** contacted us regarding her concern. Case CS18015847 was created to assist Ms. ****** and an email was sent to Ms. ***** requested a copy of the front and back image of the gift card in questions, a copy of the proof of purchase of the gift card and a selfie of Ms. ***** holding her photo ID. On the same date,Ms. ***** responded with the requested documentation, and advised us that the proof of purchase was unavailable as the gift card was given as a gift. On November 12, 2025, Ms. ***** requested a follow-up regarding her concern. On the same date, an email was sent to Ms. ***** requested a copy of a valid photo ID to validate Ms. ****** name and address and a copy of the proof of purchase of the gift card. On November 13, 2025, Ms. ***** questioned the documentation requirements and advised that she will be reaching out to BBB for additional assistance. On November 15, 2025, an email with the transaction in question was sent to Ms. ***** to verify and requested a copy of a valid photo ID or a full address from Ms. ****** On the same date, Ms. ***** confirmed the transaction was not recognized and advised she had provided the documentation. On November 17, 2025, an email was sent to Ms. ***** requested a copy of Ms. ****** utility bill dated within 60 days to validate Ms. ****** name and address. On the same date, Ms. ***** declined to provide the requested documentation. On November 21, 2025, an email was sent to Ms. ***** explained to Ms. ***** that we were unable to validate Ms. ****** name and address from the selfie as the photo ID was covered and requested a copy of Ms. ****** utility bill dated within 60 days to proceed with the validation process.
As of todays date, we have not received the requested documentation from Ms. ****** In order to insure we are investigating thoroughly and accurately with the validation process, a copy of Ms. ****** utility bill date within 60 days was required. Ms. ***** may respond to our latest email communication from Case CS18015847 with the requested documentation. Should Ms. ***** wish to receive additional updates regarding her concern, we encourage Ms. ***** to contact our customer service number printed on the back of the gift card and refer to Case CS18015847 for additional insights. We sincerely apologize for any inconvenience Ms. ***** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
******************************Initial Complaint
Date:11/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
got a gift card from my boss and went to use and the funds were already used. 85 dollars to ********** which I never used. been trying to figure it out and they tell me nothing. its been 2 months and still nothing.Business Response
Date: 11/26/2025
November 26, 2025
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, ***** *******
Dear Aspen,
On November 17, 2025,Blackhawk Networks (Blackhawk) received a complaint from ***** ******* regarding unauthorized transactions against a **** gift card ending in 3856.
On November 1, 2025, ********** contacted us to report transactions on his gift card ending in 3856 that were not recognized. Case CS17938232 was created, and an email was sent to Mr. ******* requested a copy of the front and back of the gift card image, a copy of the proof of purchase, and copy of Mr. ******** photo ID and a selfie of Mr. ******* with the photo ID. On the same date, we received Mr. ******** response with the requested documentation. Mr. ******* also provided a screenshot of the transaction that was not recognized. On November 3, 2025, case CS17938232 was resolved, and an email was sent to Mr. ******* advising him that a Dispute case CDS0405052 was created to assist Mr. ******** A Chargeback was processed against the merchant, which the merchant has a respond timeframe between ***** days.On November 26, 2025, Dispute case CDS0405052 was resolved, and an email was sent to Mr. ******* advising him that the dispute has won in his favor.
As of todays date, the Dispute amount totaling $85.42 was issued back to Mr. ******** account. A replacement gift card was issued to Mr. ******** mailing address we have on file, which Mr. ******* is expecting to receive his replacement gift card within 7-10 business days. Should Mr. ******* wish to receive additional updates regarding his replacement gift card, we encourage Mr. ******* to contact our customer service number printed on the back of the gift card and refer to case CS18186526 for additional insights. We sincerely apologize for any inconvenience Mr. ******* may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
******************************Initial Complaint
Date:11/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have **** gift card that has a ************************************************************************************************************************* I have to wait until a new one comes no one is willing to take a further Look as to why that is this is the second card this has happened with and all I keep being told is wait!Business Response
Date: 11/26/2025
November 25, 2025
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, Sharaya ***
Dear Aspen,
On November 16, 2025, Blackhawk Networks (Blackhawk) received a complaint from Sharaya *** regarding a physical **** gift card ending in 9075 that has been blocked from use.
On November 16, 2025, an email was sent to ************************** within CS18078924 to request a purchase receipt or activation receipt as well as photos of the front and back of the card and a government-issued ID to establish ownership of a **** card ending in 9075 that had been blocked from use. We received a response the same day with a photo of Ms. ***** ID as well as photos of the front and back of the card. ****** advised that the card was a gift from her job, and therefore she did not have the purchase or activation receipt. On November 18, 2025, we requested that she resend the photo of her ID as well as confirmation of her address, as the image was too blurry to see accurately. Ms. *** responded with her address,and on November 23, 2025, we advised Ms. *** that the card would be replaced and to allow seven (7) to ten (10) business days for the replacement card ending in 5669 to be received. We sincerely apologize for any inconvenience ****** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
******************************Initial Complaint
Date:11/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The organization is requesting a picture of me holding a photo *** I do not feel comfortable submitting this information. I have already submitted the photo *** Following is the correspondence from the organization. I contacted them several times to express my concern regarding requesting a photo and received no response.Dear **** *****,Thank you for contacting the Cardholder Dispute team. We acknowledge receipt of your email and appreciate the opportunity to assist you. To proceed with the validation process, we kindly ask that you provide the following documents: A clear color selfie holding your *** Please ensure that your upper torso, shoulders, arms, and hands are fully visible in the picture, along with the *** Once we receive the documents, you can expect an email within 48 hours from ********************************************** outlining the next steps to proceed with your request.We kindly request that you submit the required documentation within 10 days. If we do not receive it by then, we will consider your case closed and resolved. IMPORTANT: If you are unable to provide the Purchase or Activation receipt, please respond to why the document cannot be provided, and your response will be reviewed, and we will notify you if an exception can be made.Thank you for your attention to this matter. Sincerely, ***** *. Cardholder Dispute Services Email: ********************************************** Fax: ************** ****************************Business Response
Date: 11/24/2025
VIA BBB WEBSITE
November 24, 2025
Better Business Bureau
Complaint Case: ********
RE: Complaint # ********, **** *****
Dear Aspen,
On November 14, 2025,Blackhawk Networks (Blackhawk) received a complaint from **** ***** regarding the documentation requirement to have a ********** gift card ending in 1956 reinstated.
On November 1, 2025, Mr. ***** contacted us to report a lost card. Case CS17936194 was created to assist ********* and an email was sent to Mr. ***** requested Mr. ****** full mailing address, a copy of the front and back of the gift card in question or a copy of the proof of purchase of the gift card and a copy of Mr. ****** photo ID. On the same date, we received Mr. ****** response with a copy of the proof of purchase and Mr. ****** mailing address. On November 3, 2025, an email was sent to Mr. ***** requested a copy of his photo ID. On the same date, we received the requested documentation. On November 4, 2025, an email was sent to Mr. ***** advising him that his concern was escalated to our specialist team.On November 6, 2025, an email was sent to Mr. ***** requested a selfie of ******** holding his photo ID. From November 9 to November 15, 2025, Mr. ***** declined to provide the requested documentation.
On November 18, 2025, an email was sent to Mr. ***** requested a copy of the front and back of the gift card in question and a copy of Mr. ****** utility bill dated within the last 60 days. On November 20, 2025, Mr. ***** responded with a copy of the front and back of the photo ID and a copy of the utility bill.
As of todays date, we are in progress to assist Mr. ***** to address his concern. Mr. ***** will be expecting to receive further updates from reference case CS17936194. Should ******** wish to receive additional updates regarding his concern, we encourage Mr. ***** to respond to our latest email communication from case CS17936194 or contact our customer service number and refer to ********** for additional insights. We sincerely apologize for any inconvenience Mr. ***** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
******************************Initial Complaint
Date:11/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a gift card as a birthday present. It required me to use a ZIP Code. Since I dont remember which Friend gave it to me four months ago, I did not have a ZIP Code. I contacted the company and asked them how I could find out what the ZIP Code was.. They required me to send a picture front and back, and then also send a picture of me holding it. Which I was not comfortable with but I did comply. Which I did everything they asked . They will not give me the amount or tell me the ZIP Code so I am unable to use it. It is such a rip off. If someone receives a gift card for a birthday present they should not be required to know the ZIP Code.I emailed all the requested information they asked for, and then I got another email saying I did not give them enough information. How muchmore can I give them. All I need is the amount that is on the card and how I can possibly use it. Apparently I just need the ZIP Code. I do not know which Friend gave it to me so I cant figure out which ZIP Code to use. it is just wasted money that they get to keep. There should be a class action lawsuit against this.Business Response
Date: 11/28/2025
November 28, 2025
Better Business Bureau
Complaint Case: ********
RE: Complaint #********* ******* ********
Dear Aspen,
On November 12, 2025, Blackhawk Networks (Blackhawk) received a complaint from ******* ******** regarding a gift card they are unable to use due to not knowing the associated ZIP code.
In reviewing the gift card provided by Ms. ********* our records show the card ending in 4906 has a zero balance as of 05/01/2025 due to a transaction dated December 28, 2019, for $193.16 as well as a transaction dated May 1, 2025, for $6.86. These transactions are past our sixty (60) day dispute timeframe as referenced in the Terms and Conditions associated with the card itself. The Terms and Conditions are available for Ms. ******** to review at any time, and we encourage and recommend that any and every cardholder review the Terms and Conditions associated with any gift card, rewards card, promotional card, or loyalty card to ensure they are able to utilize the funds and features associated with the card to the best of their ability within the strictures of the card network allowances. We sincerely apologize for any inconvenience Ms. ******** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
******************************Initial Complaint
Date:11/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a gift card from this organization for my birthday. Unfortunately, in scratching off the details on how to redeem it the numbers were damaged incapable of reading. I contacted the business and they have not resolved the situation. Can one of their responses, they said they would consider the issue resolved if I didnt respond within 24 hours which seems unreasonable and theyalso said I needed to provide a receipt, which I did have but would typically not be common when something is gifted.Business Response
Date: 11/18/2025
VIA BBB WEBSITE
November 18, 2025
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, ****** *********
Dear Aspen,
On November 12, 2025,Blackhawk Networks (Blackhawk) received a complaint from ****** ********* regarding a One4All swap card that has been damaged.
On November 5, 2025, ************ contacted us regarding her concern. Case CS17972590 was created to assist Ms. ********** and an email was sent to Ms. ********* requested a screenshot of the error message that Ms. ********* received with redeeming her gift card. On the same date, we received Ms. ********** response with an image of her gift card showing the damaged card. On November 7 and November 8, 2025, an email was sent to Ms. ********* requested a copy of the front and back card images in question as we were unable to locate Ms. ********** gift card with the damaged card number. On November 11, 2025, we received the requested card images from Ms. ********** On November 12, 2025, we received a copy of the proof of purchase of the gift card from Ms. ********** On the same date, case CS17972590 was resolved with a virtual replacement ending in 0900 issued to Ms.********** email address we have on file. On November 13, 2025, Ms. ********* advised the virtual replacement gift card was not received. On November *******, case CS17972590 was resolved advising Ms. ********* that a resent was completed to Ms. ********** email address.
As of todays date, the virtual replacement gift card ending in 0900 was resent to Ms. ********** email address we have on file. Our record also showed the replacement gift card has been successfully redeemed on November 17, 2025. We sincerely apologize for any inconvenience Ms. ********* may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
******************************Initial Complaint
Date:11/11/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have two ****** fuel gift cards, each $100. At the end of August 2025, I tried to use them at a pump at a ****************** and got an error message "account deactivated". It is stated at the back of the card "To inquire about a refund, report a lost, stolen, damaged or non-working card, call **************". This is the number of Blackhawk Network(BHN) and I contacted them. They first responded that I need to contact the seller who is responsible for refund/replacement. Then I found out that I purchased the cards on **** in 2017 through an **** store "svmgiftcards" (paid to SVM, LP, through ********************* I contacted the store but did not get any response and the store seems inactive for some time. So I contacted *** again and this time they said many years ago they had an agreement with **** and the issue needs to be handled by ****, and I need to contact **** for a solution. I contacted **** and **** said they know nothing about the agreement and **** is just a platform to enable stores to do transactions and they don't deal with any gift card issuers. I passed this info to *** and ask them to provide more detail 1. details of contact info of **** or any party who knows this so called agreement 2. Their relations with **** store "svmgiftcards" and ****, but they refused to provide any further information, just saying they work with "svmgiftcards" to help **** sell the cards. From beginning of September to early November, I emailed with them back and forth but they just don't provide any useful help or information.Since they are the one listed on the card for issues related to card quality, I believe they have the responsibility to provide help for resolution. More importantly, with the understanding of common **** setup, I highly suspect they are actually the owner of the **** store "svmgiftcards" and they just don't want to take the responsibility.Business Response
Date: 11/26/2025
November 26, 2025
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, ******** ****
Dear Aspen,
On November 11, 2025, Blackhawk Networks (Blackhawk) received a complaint from ******** **** regarding two Sunoco gift cards that they are unable to redeem.
In researching the cards provided, we uncovered that the cards are under an investigation by ****;because of this, we cannot unfreeze the cards for use, nor can we refund them as we are no longer partners with ******. We recommend reaching out to ****** directly for any insight or assistance they may be able to provide. We sincerely apologize for any inconvenience Mx. **** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
******************************Customer Answer
Date: 11/29/2025
Complaint: 24133278
I am rejecting this response because:When I originally reported the issue to ***, they asked me to contact the seller for replacement/refund; After I told them I bought the gift cards from the **** store svmgiftcards, they asked me to contact **** because back in 2017 **** had an agreement with them to direct any similar issues to ****, though they refused to provide any useful contact/case details; Now they ask me to contact ****** because **** is investigating the case. Is the mentioned investigation launched recently or it was the unfinished investigation from 2017? I just don't think I can trust them.
I asked them several time if they are the owner of the **** store svmgiftcards, and they never provided any direct answer. Now my research found out "in 2015, SVM opened a consumer-focused gift card storefront svmgiftcards on ***** and on April 8, 2020, Blackhawk Network Holdings acquired SVM".
So BHN actually is the seller and issuer of the gift cards, and they have the inescapable responsibility for the quality of the cards. Therefore I am requesting a whole refund if they say they cannot reactivate/replace them.
Sincerely,
******** ****Business Response
Date: 12/04/2025
December 4, 2025
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, ******** ****
Dear Aspen,
On November 20, 2025, Blackhawk Networks (Blackhawk) received a rejection to our response concerning a complaint from ******** **** regarding two Sunoco gift cards that they are unable to redeem.
As advised in previous correspondence, the cards are under an investigation by ****; because of this,we cannot unfreeze the cards for use, nor can we refund them as we are no longer partners with ******. We cannot override or take any actions against the investigation by ****, as they have given explicit instructions to not have the cards unblocked; we cannot and will not override the stipulation they have put in place. We recommend reaching out to ****** directly for any insight or assistance they may be able to provide. We sincerely apologize for any inconvenience Mx. **** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
******************************Customer Answer
Date: 12/05/2025
Complaint: 24133278
I am rejecting Blackhawk Networks latest response because it continues to provide unsupported claims, lacks transparency, and does not address Blackhawk's responsibility as both the issuer and successor to the seller.
1. Blackhawk again claims the cards are under investigation by **** but provides no proof.
Blackhawk has now repeatedly asserted that:
**** is investigating the cards,
**** has explicitly instructed Blackhawk not to unblock the cards,
and Blackhawk cannot and will not override ****s instructions.
However, Blackhawk has still not provided a single piece of verifiable evidence, including:
An **** case number
An **** department or contact
The date the supposed investigation began
The stated reason for the investigation
Documentation of any explicit instructions from ****
Without this information, the claim cannot be validated and remains unsubstantiated.
Additionally, when I contacted **** earlier, they confirmed they do not investigate or manage gift cards issued by third parties, and they were unaware of any agreement with Blackhawk regarding such investigations.
2. Blackhawks statement that they are no longer partners with ****** does not absolve responsibility.
The cards were sold with Blackhawks customer service number ***************) printed directly on the back.
That means Blackhawk assumed support responsibility at the time of sale.
Ending a later partnership with ****** does not eliminate obligations for cards sold during the partnership.
3. Direct evidence shows Blackhawk is the sellers successor.
Blackhawk has refused to answer whether they operated the **** store svmgiftcards.
However, publicly available information shows:
SVM launched the **** store svmgiftcards
Blackhawk acquired SVM on April 8, 2020
Therefore, Blackhawk is now responsible as both:
The issuer/support provider listed on the card
The corporate successor to the seller
4. Directing me to ****** is inappropriate.
Sunoco is not the issuer and does not control card activation, deactivation, or any investigation.
Blackhawk doesbecause Blackhawks own systems display the account deactivated status.
5. Declaring the matter resolved does not resolve it.
Blackhawk still has not:
Explained why the cards were deactivated
Provided any evidence of an **** investigation
Taken responsibility despite being both issuer and successor to seller
Offered refund, replacement, or reactivation
Provided any path to a real resolution
Therefore, the matter remains unresolved.
I continue to request:
Reactivation of both gift cards ($100 each), or
Full refund of the total $200 value.
If Blackhawk maintains that **** is preventing reactivation or refund, they must provide verifiable documentation so BBB and I can confirm it. Without evidence, this explanation cannot be accepted.
Sincerely,
******** ****Initial Complaint
Date:11/11/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Over the last 3 years I have been used many diffent reward services for purchase and offers iv completed. Its close to *********** total, and Im not sure the amount but Im total its close to 1,500$. I had screenshots of most of the cards, but the ***** account and iPhone that held these screenshots was stolen a year and half ago and I lost access to them. I wasnt to worried about the funds as per Oregon law they cannot expire, and because we fought a whole civil war about that very subject, they are required to either reissue me a card, or mail me Q check for the funds in the cards, and because I have literal police reports detailing my cell phone theft and my inability to access my apple account. I had no ability to even use the cards, and if they where used it was used by the phone thief as they had access to my pin and ended up stealing 8,000$ from my normal bank accounts. But this website is incredibly dishonest and condescending, as any attempt to show them Im an ****** resident and didnt have access to my prepaid cards until fate they had expired has been met with have a good dayor sorry we dont have to help you. Iv tried many times to be respectful and deal with this situation in house, but they have officially refused to help me or do anything about the stolen(?) and expired funds.Business Response
Date: 11/25/2025
November 25, 2025
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, ***** ****
Dear Aspen,
On November 11, 2025, Blackhawk Networks (Blackhawk) received a complaint from ***** **** regarding various rewards cards they do not have access to.
Our records show the cards ending in 6938 was redeemed in full as of August 13, 2023, the card ending in 4442 has been redeemed in full as of July 23, 2024, and the card ending in 5718 has a zero balance due to transactions processed between January 18, 2024 and February 1, 2024, as well as a *************** Fee being processed on September 5, 2024, in accordance with the Terms and Conditions for the card.
In researching the remaining gift cards that were provided, it appears that the gift cards are not associated with a Blackhawk-owned or managed program. While Blackhawk is the program manager for several gift card types, the gift cards ending in 4476, *********, and 8597 are not among the Banking Identification Numbers, or BINs, that are supported by Blackhawk. We recommend having Mr. **** contact the **************** phone number or website listed on the back of the gift card so a representative may provide assistance relevant to the gift cards in question.Further, the websites "MyPaymentVault" and "CardCash" are not a BHN-owned or managed platform; because of this, we cannot provide insight into how to access those websites to view or retrieve card information. We sincerely apologize for any inconvenience Mr. **** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
******************************Initial Complaint
Date:11/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
There was three fraudulent debits from my gift card. The card never left my wallet during this time frame and yet were two debits of $11.99 and one for 10 cents. Blackhawk needs to credit me the full amount. They are well aware of the situation yet they will not credit me the amount of which I was defrauded. This is their responsibility.Business Response
Date: 11/18/2025
VIA BBB WEBSITE
November 18, 2025
Better Business Bureau
Complaint Case: ********
RE: Complaint # ********, ***** *****
Dear Aspen,
On November 9, 2025, Blackhawk Networks (Blackhawk) received a complaint from ***** ***** regarding unauthorized charges against a **** gift card ending in 5076.
On September 14, 2025, ******** contacted us to report charges on her gift card ending in 7761 that were not recognized. Case CS17466051 was created to assist Ms. ****** On September 16, 2025, an email with a Dispute Form and the Cards Transaction History was sent to Ms. ***** to verify the transactions on her gift card that was not recognized. On the same date, Ms. ***** confirmed three transactions on her gift card that were not recognized. On September 18, 2025, case CS17466051 was resolved,and an email was sent to Ms. ***** advising her a Dispute case CDS0336203 was created to start the dispute process. On the same date, an email with a Dispute Form was sent to Ms. ***** from Dispute case CDS0336203 requested a copy of the proof of purchase of the gift card from Ms. ****** On September 28, 2025, ******** questioned the documentation requirement. On October 7, 2025, an email was sent to Ms. ***** re-requested the documentation. On October 24, 2025, ******** requested an update regarding her refund. On October 27, and November ******, Ms. ***** requested a follow-up regarding her concern. On November *******, Dispute case CDS0336203 was resolved, and an email was sent to Ms. ***** advising her that the dispute was won in her favor.
As of todays date, we can confirm the Dispute has been resolved, and a refund check with the dispute amount totaling $24.08 was issued to Ms. ****** registered address. Ms. ***** is expecting to receive her refund check within 15 business days for US address and 30 business days for Canadian address. Should Ms. ***** did not receive the refund check within the delivery timeframe, we encourage Ms. ***** to contact our customer service number printed on the back of her gift card and refer to case CS18052072 for additional insights. We sincerely apologize for any inconvenience Ms. ***** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
******************************
Blackhawk Network Holdings, Inc. is BBB Accredited.
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