Business Profile
Internet Marketing Services
Blackhawk Network Holdings, Inc.Headquarters
Important information
- Customer Complaint:
Blackhawk Network Holdings Inc. came to BBB’s attention in January 2009. A review of complaints was completed in October 2024.
Consumers are encouraged to review the links below for assistance with gift card questions. Because the terms of use may be subject to change, BBB encourages consumers to read the terms of service and the card order agreement using the links provided. Important sections to read are the company’s rights, fee’s that may be associated with your card and fraud abuse.
https://blackhawknetwork.com/lets-talk/faq#user=allhttps://blackhawknetwork.com/card-order-agreement
https://blackhawknetwork.com/terms-use
Complaints
This profile includes complaints for Blackhawk Network Holdings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,142 total complaints in the last 3 years.
- 405 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/26/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My orders are getting cancelled and its very disappointing because I love the site a lot. All my orders were going through without a problem yesterday and today. Then today I got an email telling me that my order 9701-84921969-1967 was cancelled. Then I placed an order and it went through. Then I got another email saying 9701-83024782-4005 was cancelled. All my previous orders with the same information that were placed on the other giftcard orders went through without a problem. /hen giftcards.com representative was not helpful and told me that I could buy them in person.I have been a customer of ********************** for years and to be treated this way is completely unacceptable. The previous orders would have not gone through and been sent out if they were a security measure and fraudulent. They were ordered with the same credit card, address, and name information. I think your system was triggered by the high volume orders done which I apologize for. The shopping portals rakuten and shopback were giving a higher cashback amount over the next three days so thats why there were more orders. I am okay not doing this volume again. I dont want any problems I just want to use the site like everyone else. I can also send you whatever documentation you need so i can keep using the site
Business Response
Date: 09/09/2025
September 9, 2025
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, ****** ******
Dear Aspen,
On August 26, 2025, Blackhawk Networks (Blackhawk) received a complaint from ****** ****** regarding roadblocks with placing orders online.
Our ordering platform uses a multi-layered fraud-screening approach to review every consumer order it receives. This approach involves inputs from several third parties that provide specialized fraud-screening services, as well as a variety of internal procedures.The company constantly reviews and calibrates this approach with the sole goal of rejecting fraudulent orders and approving non-fraudulent orders. Like other companies, Blackhawk never shares any details of its fraud screening approach with any customers who have had their orders rejected.
We understand it is frustrating that the reason for the security flag cannot be disclosed; however,no one other than our compliance department has access to your personal information. While we are comfortable with the accuracy of our process, we do realize that no screening process is perfect and, unfortunately, sometimes good people are impacted. We apologize for any inconvenience that Mr. ****** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
******************************Initial Complaint
Date:08/26/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a gift card from a friend. The card required going to a site and claiming a gift (?). I find that it is not usable and am getting the run-around from from:Gift Card Commerce Support <****************************************************************************>reply-to:Gift Card Commerce Support <****************************************************************************>Business Response
Date: 08/26/2025
August 26, 2025
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, ******** *******
Dear Aspen,
On August 26, 2025, Blackhawk Networks (Blackhawk) received a complaint from ******** ******* regarding roadblocks with redeeming a One4All gift card.
Our records show the Fun &Fabulous One4All card was redeemed on August 8, 2025, for a $25 Jamba Juice eGift Card and sent to *********************** We have taken the liberty of re-sending the eGift Card as of today's date; we invite Ms. ******* to check her email inbox, spam, junk mail, bulk mail, or Promotions folders for the eGift Card. If the card has not been received within hours, we recommend that Ms. ******* contact the **************** number on the back of the original Fun & Fabulous One4All card so a representative may provide any insight that may be available.We sincerely apologize for any inconvenience Ms. ******* may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
******************************Customer Answer
Date: 08/27/2025
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** *******Initial Complaint
Date:08/25/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was given a gift card by my company in the amount of $100.00. 3 weeks after receiving it, I went onto the Blackhawk website to register the card (7/23/25) I used the exact website address on the back of the card, and after I registered it, the card balance immediately went down, and within 2 minutes, it was completely depleted by someone using the merchant name ******* and ***** *********. Not only was the money stolen, but this hacker on what was supposed to be a secure website, now has my address and other personal information as that was part of the registration process. After quite a bit of searching, I was finally able to find a phone number to call and spoke to ********* with Blackhawk, who assured me the issue would be resolved and my money replaced. It has now been almost 5 weeks and the only communication I've received is an automated email each Monday morning stating "dispute still in progress" as well as a replacement card with a $0 balance.Since this is the fault of Blackhawk and their website being hacked (unless it's an inside job) I feel that my money should have been immediately replaced while they work on the dispute.Business Response
Date: 08/27/2025
August 27, 2025
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, ****** ******
Dear Aspen,
On August 25, 2025, Blackhawk Networks (Blackhawk) received a complaint from ****** ****** regarding the resolution timeframe for Dispute Case CDS0272118.
On July 23, 2025, we received a phone call from Ms. ****** to report unauthorized activity on a **** gift card ending in 8312. Case CS16985007 was created, and on July 25, 2025, Dispute Case CDS0272118 was created, with an email being sent to ************************* with a Dispute Form, requesting photos of the front and back of the gift card,a photo of the purchase receipt or activation receipt, a bank statement if the card had been purchased with a debit or credit card, or a utility or phone bill to validate their name and address if a purchase receipt or activation receipt was unavailable. Ms. ****** was also advised that the Dispute Form must be filled out and sent back to us so we may begin our investigation with the merchant or merchants in question within ten (10) business days, to allow thirty (30) to ninety (90) calendar days from the date we receive all required documentation for the investigation to be completed, options on how to submit the form by email and by fax, that they would receive updates at each stage of the dispute investigation including the final resolution, as well as an explanation why the investigation takes that long.
We received the requested documentation on July 25, 2025, and the card was replaced on July 28, 2025, due to the nature of the dispute being processed. On August 5, 2025, Ms. ****** requested an update to her dispute, and she was advised that we were still investigating with the merchant and were still within our thirty (30) to ninety (90) day dispute timeframe. On August 14, 2025, we advised Ms. ****** that the replacement card that was sent to her ending in ******************************************************************** her favor, and on August 26, 2025,Dispute Case CDS0272118 was closed in Ms. ******** favor. Credits for the disputed charge were applied to the replacement card as we had advised previously. Our records show the replacement card has a balance of $100 as of today's date. We sincerely apologize for any inconvenience Ms. ****** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
******************************Initial Complaint
Date:08/22/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I loaded an amount on a ********** gift card issued by MyPrepaidCenter (Blackhawk Network) to make a specific purchase. The card was activated and shows that the deposit and balance was for the amount I loaded, but the available balance is 1 less than the loaded amount. Because the transaction I wanted to make was for the exact amount I loaded, I am unable to use this gift card for the intended purchase because of the missing 1. There is nothing on the transaction history accounting for this missing amount, it is being withheld by the card servicer without any reason given. I have called customer service at ************, but each time I call once I get to the option to select a representative, the call is disconnected on their end as soon as the representative is requested.Business Response
Date: 08/26/2025
August 26, 2025
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, ******* *******
Dear Aspen,
On August 22, 2025, Blackhawk Networks (Blackhawk) received a complaint from ******* ******* regarding roadblocks with redeeming a virtual MasterCard Tango card ending in 3832
Our records show the card has a zero balance as of today's date due to a transaction at ****** for the full balance. We also show the card had declined transactions dating August *******, and August 22, 2025, due to the transactions being unsupported by the program associated with the card. If Mr. ******* does not recognize the transaction at ******, we invite him to contact our Dispute team directly by email at ******************************************** or by phone at ************** so we may attempt to recover the funds from the merchant associated with the charge by opening an investigation on his behalf. We sincerely apologize for any inconvenience Mr. ******* may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
******************************Initial Complaint
Date:08/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Case CDS0294914 I filed a dispute for $640.90 in unauthrozied charges on my virtual card that was attached to my lost phone. Almost 10 days later they reply with Dear ****** ********, We have received your inquiry regarding the above-mentioned account.After a thorough investigation, we have found inconsistencies in the details provided in your claim. The information presented does not align with our records, leading us to believe that the claim is not valid. Please double check the activity and review with members of your household as the evidence indicates participation with the merchants involved.We understand that misunderstandings can occur, and we are here to help clarify any confusion. However, it's important to note that false claims can have serious consequences and are against our company's policy.If you have any questions or need help related to your dispute case, please respond to this email, which will link back to your dispute case. We will get back to you within 10 business days. You can also find more information in the attached document with Dispute FAQs. If you prefer to call us, you can reach a Disputes representative directly at the number ************** for ** and ****** or 61.1800.316.801 for *********. We appreciate your business and value you as a customer.I did nothing wrong. I was not involved in anything. I want back what is mine or I will be forced into looking into legal action over this. I don't want to do that but I will if I have to cause that is a lot of money that was not used by me. Give me my money back on a different card or whatever.Business Response
Date: 09/02/2025
August 2, 2025
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, ****** ********
Dear Aspen,
On August 21, 2025, Blackhawk Networks (Blackhawk) received a complaint from ****** ******** regarding a declined Dispute.
On August 13, 2025, we received a phone call from Mr. ******** to report unauthorized activity on a virtual settlement MasterCard ending in 9001. Dispute Case CDS0294914 was created, and an email was sent to **************************** with a Dispute Form, requesting photos of the front and back of the gift card, a photo of the purchase receipt or activation receipt, a bank statement if the card had been purchased with a debit or credit card, or a utility or phone bill to validate their name and address if a purchase receipt or activation receipt was unavailable. Mr. ******** was also advised that the Dispute Form must be filled out and sent back to us so we may begin our investigation with the merchant or merchants in question within ten (10) business days, to allow thirty (30) to ninety (90) calendar days from the date we receive all required documentation for the investigation to be completed, options on how to submit the form by email and by fax, that they would receive updates at each stage of the dispute investigation including the final resolution, as well as an explanation why the investigation takes that long. We received the requested documentation the same day and began our investigation with the merchant.
On August 21, 2025, our Dispute Team discovered inconsistencies with the information provided by ************ and a decision was made to close the Dispute Case with no refund. On August 28, 2025, we requested a clear color photo of Mr. ******** holding his government-issued ID, making sure his head, arms, shoulders, upper torso, and hands were clearly visible, along with a police report, proof of purchase, and photos of the front and back of the card, which we received the same day. On August 30, 2025, we advised Mr. ******** that a refund check for the disputed amount would be sent to him as a one-time courtesy, and to allow up to fifteen (15) business days for the refund check to arrive as a four (4) by six (6) inch postcard. We sincerely apologize for any inconvenience Mr. ******** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
******************************Initial Complaint
Date:08/19/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The company blocked an existing **** card because i checked the balance on the website listed on the back of the card which they claim was spoofed. It wasn't as I was even signed into my account while checking the balance. I subsequently contacted the company and then ***lied to an email requesting photos of the card and the receipt. I then got the same request a day later. I resent the documents. I called on 8/16 and the *** verified receipt of all the documents and emails and said I would get a ***lacement in 24 hours. 72 hours and no response.They're trying to steal the moneyBusiness Response
Date: 08/27/2025
August 27, 2025
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, ******* M ****
Dear Aspen,
On August 19, 2025, Blackhawk Networks (Blackhawk) received a complaint from ******* M **** regarding a MasterCard gift card that has been blocked from use.
On August 12, 2025, we received a phone call from Mr. **** to check the balance of a MasterCard gift card ending in 9042. Case CS17234554 was created, and an email was sent to ****************** to request photos of the front and back of the card, a photo of the purchase receipt or activation receipt, or a bank statement showing the card purchase.
We can confirm that the requested documentation has been received, and are pleased to advise *** **** that the card has been unblocked and is available to be redeemed. The card currently has a balance of $159.00 as of today's date, with a transaction having been processed on July 25, 2025, for $341.00. If Mr. **** does not recognize this transaction, we invite him to contact our Dispute team directly by email at ******************************************** or by phone at ************** so we may attempt to recover the funds from the merchant associated with the charge by opening an investigation on his behalf. Our records show the card is currently unregistered; it is recommended that Mr. **** register the card as soon as possible to ensure all protections that are available can be applied to the account associated with the card. We sincerely apologize for any inconvenience ******* may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
******************************Initial Complaint
Date:08/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I never authorize this transaction. Please refund my card asap. Thank you. ****Business Response
Date: 08/21/2025
August 21, 2025
Better Business Bureau
Complaint Case: ********
RE: Complaint #********* **** *******
Dear Aspen,
On August 18, 2025, Blackhawk Networks (Blackhawk) received a complaint from **** ******* regarding a transaction on her gift card for $155.95 that was not recognized.
After reviewing the card information provided by Ms. ******** our records do not show a transaction of "$155.95" against the MasterCard gift card ending in 2954. The card itself was initially loaded with a balance of $150.00; any transactions for an amount greater than that would be automatically declined in accordance with the Terms and Conditions for this card. We sincerely apologize for any inconvenience Ms. ******* may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
******************************Initial Complaint
Date:08/16/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received gift card for $50.00. Contacted Blackhawk Network by phone and verified that $50.00 was available. Attempted to utilize the gift card at a Gas Station for $50.00.The gift card was declined. Contacted Blackhawk Network and **** explained I needed to go inside to cashier and pre-authorize for $50.00. I explained I had used gift cards before and that's the procedure I used. I attempted the transaction again, was declined. I then called Blackhawk Network again, was advised the gift card had been used online by ****** and the balance was $35.00. I attempted to use the gift again for $35.00 it was declined. I again contacted Blackhawk Network and was advised only $4.00 was available and that the card was used again on ******. I explained I never used the card except at the gas station and was never out of my possession. I demanded a replacement for $50.00 and was declined. It is very suspicious that the card had a $50.00 balance and immediately after I contacted Blackhawk network someone begin using the card.Business Response
Date: 08/22/2025
August 22, 2025
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, ***** ******
Dear Aspen,
On August 16, 2025, Blackhawk Networks (Blackhawk) received a complaint from ***** ****** regarding unauthorized charges against a MasterCard gift card ending in 0755.
On July 29, 2025, we received a phone call from Mr. ****** regarding unauthorized activity against a MasterCard gift card ending in 0755. Dispute Case CDS0276778 was created, and an email was sent to ********************** with a Dispute Form, requesting photos of the front and back of the gift card, a photo of the purchase receipt or activation receipt, a bank statement if the card had been purchased with a debit or credit card, or a utility or phone bill to validate their name and address if a purchase receipt or activation receipt was unavailable. Mr. ****** was also advised that the Dispute Form must be filled out and sent back to us so we may begin our investigation with the merchant or merchants in question within ten (10) business days, to allow thirty (30) to ninety (90) calendar days from the date we receive all required documentation for the investigation to be completed, options on how to submit the form by email and by fax, that they would receive updates at each stage of the dispute investigation including the final resolution, as well as an explanation why the investigation takes that long. The card was also replaced due to the nature of the dispute.
Our investigation began on August 7, 2025, and on August 20, 2025, we attempted to contact Mr. ****** to determine if the replacement card had been received. Dispute Case CDS0276778 was closed and credits for the unauthorized charge were applied to replacement card on August 20, 2025. If Mr. ****** has not received the replacement card as of today's date, we invite him to contact our Dispute team directly by email at ******************************************** or by phone at ************** so an agent may provide any assistance that may be available. We sincerely apologize for any inconvenience Mr. ****** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
******************************Customer Answer
Date: 08/22/2025
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ******Initial Complaint
Date:08/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have an issue card from my prepaid center that has a value of $81.00. The card says funds never expire but I have the physical card that has an expire date of 01/25. I would like to get a replacement card with you expiration date i would even get a virtual card that I can use. I'm registered at myprepaidcenter and the account shows my money but I cannot use the card or the funds since it shows the card is expire. I have tried contacting myprepaidcenter several times for over 2 months and I get disconnected. I believed this is a wrong business practice to steal from people using theirs services. I would like nothing else to get was is mine now.Business Response
Date: 08/22/2025
August 22, 2025
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, ******** ********
Dear Aspen,
On August 14, 2025, Blackhawk Networks (Blackhawk) received a complaint from ******** ******** regarding an expired $81.00 rewards card.
While federal law does specify that funds from gift cards cannot expire, promotional, loyalty, or rewards gift cards such as this one are exempt from this restriction. The program provider associated with this gift card set the expiration date as part of their contract terms with us to ensure the funds are used within a specific time period rather than being held onto indefinitely. The Terms and Conditions are available for Mr. ******** to review at any time, and we encourage and recommend that any cardholder review the Terms and Conditions associated with any gift card, rewards card, promotional card, or loyalty card to ensure they are able to utilize the funds associated with the card to the best of their ability within the strictures of the card network allowances. As a one-time courtesy we have reissued the $81 that was on the original gift card onto a new card, which will be sent to the address provided in this complaint. *********** may use tracking number 1ZEW97930290501581 on the *** website, ***********,to check the status of the delivery of this gift card at any time. We sincerely apologize for any inconvenience ******** ******** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
******************************Initial Complaint
Date:08/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This horrid company is trying to pay people via Instawork $16-19 to make them their stats on their website. Id never stoop so low thats insane a 20B dollar revenue company expects someone to crawl for their 1h of work. HIRE EMPLOYEES. So trashy and pathetic of a multi billion dollar company. Clearly you all are pulling your stats out of thin air. Why are you in business.Business Response
Date: 08/18/2025
August 18, 2025
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, *** ******
Dear Aspen,
On August 14, 2025, Blackhawk Networks (Blackhawk) received a complaint from *** ****** regarding a claim that Blackhawk uses a company called Instawork to make our stats.
Blackhawk Network is a company that distributes and fulfills orders for gift cards for various retail locations; we do not work with Instawork for any aspect of our business whatsoever. The ****-***** location specified in Mx. ************** complaint may be a location that distributes gift cards that Blackhawk Network provides to sell in the store. Blackhawk Network has no positions that are considered gig work or short-term temporary positions such as what Mx. ****** describes, nor do we utilize external companies to stock or fulfill orders for stores. We sincerely apologize for any inconvenience Mx. ****** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
******************************
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