Reviews
This profile includes reviews for Blackhawk Network Holdings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,989 Customer Reviews
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Review fromHolly W
Date: 07/20/2025
1 starNever, ever buy these gift cards! When starting to type the website to register the card, it will take you to a scam website. The **** website looks just like the legit website. It takes all your information and uses your gift card immediately. Gift card mall gives a phone number to call but it is automated and will tell you to go to the website. On the website to dispute charges, it asks for pictures of the card being tampered. It wasnt tampered. Gift card mall has no security to stop the scammer from creating a very similar and believable website to register the card.
Blackhawk Network Holdings, Inc.
Date: 07/23/2025
Hello *****,Thank you for bringing this to our attention. We're truly sorry to hear about your experience and understand how concerning this must be. Our team takes these matters seriously and will be reaching out to you directly to gather more details and assist you further. We appreciate your patience as we work to resolve this for you.Warm regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromShawna B
Date: 07/18/2025
5 starsMy experience was great. Very friendly quick and informative. Thank lBlackhawk Network Holdings, Inc.
Date: 07/22/2025
Hello ******,Thank you so much for your kind words! We're thrilled to hear that you had a great experience and found our team to be friendly, quick, and informative. Your feedback truly means a lot to us. If you ever need anything in the future, we're here to help!Warm regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromAdina T
Date: 07/17/2025
1 starI received a GC as a birthday present and when trying to use it, it had $0 funds. I opened a dispute and they asked me to send them a current utility bill. What that has to do with anything? Asking for personal information after I already got robbed? They are a scam and they need to be prohibited to sell gift cards under ***** ***** DO BETTER AND DON'T DO BUISNESS WITH SCAMMERS!Blackhawk Network Holdings, Inc.
Date: 07/22/2025
Hello *****,Thank you for sharing your experience. We're truly sorry to hear about the trouble you've had using your gift card and the frustration caused by the dispute process. We understand how concerning this situation must be, and we want to help make things right. A member of our team will be reaching out to you directly to assist further and work toward a resolution.Warm regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromChristopher S
Date: 07/16/2025
1 starWe received a settlement/refund from a company in the form of this Mastercard debit card. It gets denied every time I try to use it at the grocery store or online. I have had to contact them multiple times to get the card cleared and the process to do so is slow and painful. I absolutely hate this card and wish we would have got a check instead. They make it hard to use the money. I would rate them negative stars if possible.Blackhawk Network Holdings, Inc.
Date: 07/17/2025
Hello ***********,We're truly sorry to hear about your experience and the frustration it has caused. We understand how important it is to have easy access to your funds, and we regret that the process has been difficult. Our team will be reaching out to you directly to look into your card issue and work toward a resolution as quickly as possible. We appreciate your patience and the opportunity to assist you.Warm regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromJohn R
Date: 07/16/2025
2 starsDifficult to work ************ info is deliberately vague.Transactions are regularly blocked.Options to convert virtual to plastic cards disappear quickly.Blackhawk Network Holdings, Inc.
Date: 07/17/2025
Hello ****,Thank you for taking the time to share your feedback. We're sorry to hear about the difficulties you've encountered with our services, including issues with contacting support, blocked transactions, and limited options for converting virtual cards. We understand how frustrating this experience must have been, and we truly appreciate you bringing it to our attention. Our team will be reaching out to you directly to learn more and work toward a resolution.Warm regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromChristopher M
Date: 07/14/2025
5 starsGreat customer service staff always willing to help courteous and efficientBlackhawk Network Holdings, Inc.
Date: 07/16/2025
Dear ***********, thank you so much for your kind words and for taking the time to share your positive experience with our customer service team. Were truly pleased to know our staffs courtesy and efficiency made a difference for you your feedback motivates us to keep delivering the best support possible.Warm Regards,**** *.The Blackhawk Network Customer Service Team ****************************Blackhawk Network Holdings, Inc.
Date: 07/17/2025
Dear ***********, thank you so much for your kind words and for taking the time to share your positive experience with our customer service team. Were truly pleased to know our staffs courtesy and efficiency made a difference for you your feedback motivates us to keep delivering the best support possible.Warm Regards,**** *.The Blackhawk Network Customer Service Team ****************************Blackhawk Network Holdings, Inc.
Date: 07/17/2025
Dear ***********, thank you so much for your kind words and for taking the time to share your positive experience with our customer service team. Were truly pleased to know our staffs courtesy and efficiency made a difference for you your feedback motivates us to keep delivering the best support possible.Warm Regards,**** *.The Blackhawk Network Customer Service Team ****************************Review fromShari H
Date: 07/11/2025
1 starI received a prepaid gift card issued by this company as a birthday gift from my 88 year old father. I used it on two small purchases, leaving over $175 as a balance. When I tried to use it again, I found it had been locked due to suspicious activity and I would need to provide a number of personal data (which included a photo of me holding my driver's license) in order to open a dispute. After more than 2 months this dispute has not been resolved and I'm out the $175. It appears this company is a **** and steal the funds from anyone unfortunate enough to get their cards.Blackhawk Network Holdings, Inc.
Date: 07/16/2025
Dear *****, thank you for bringing this to our attention we truly regret the frustration youve experienced with your prepaid gift card and the dispute process. We want to assure you that we take this matter very seriously and have sent you an email to gather the necessary details and assist you further. Please check your inbox and respond at your earliest convenience so we can work toward a resolution.Warm Regards,**** *.The Blackhawk Network Customer Service Team ****************************Review fromFrançois D
Date: 07/11/2025
1 starHorrible customer service. Opened a case with them because there’s 70$ left on my card but I can’t access it. Nothing is working, they are not following up or replying to my emails. It’s been weeks: I guess I lost 70$.Blackhawk Network Holdings, Inc.
Date: 07/23/2025
Hello Franois,Thank you for sharing your feedback. We're truly sorry to hear about the difficulty accessing your card and the delay in communication. Please know that this is not the experience we want for our customers. A member of our team will be reaching out to you directly to help resolve this issue as quickly as possible.Warm regards,******* *.The Blackhawk Network Customer Service TeamReview fromRick A
Date: 07/10/2025
1 starCard holder services ***** in every way.I disputed a fraudulent charge on rewards card and it took no less than six calls to get thru to someone to at least listen.Dropped calls, hang **** transfers and more dropped calls and hang **** Finaly got forms e-mail to me to fill out and send back. That was a whole nother nightmare.Their security is obviously lacking, and they won't take responsibility for their mistakes.Most of the phone customer service **** were barley understandable.I hope it gets resolved.Blackhawk Network Holdings, Inc.
Date: 07/11/2025
Hello ****,Thank you for taking the time to share your experience. We're truly sorry to hear about the difficulties you encountered while trying to resolve a dispute. We understand how frustrating this must have been and appreciate your patience throughout the process. Our team will be reaching out to you directly to gather more information and work toward a resolution. We're committed to improving your experience and addressing your concerns as quickly as possible.Warm regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromRobert F
Date: 07/10/2025
2 starsFunds from a Blackhawk gift card were stolen and its been what seems like months waiting for them to return the funds. Continue to get emails saying they are still investigating. Every email says 4 to 6 weeks to review the case. Granted its only a $100 but they are dragging this on for some reason.Blackhawk Network Holdings, Inc.
Date: 07/11/2025
Hello ******,Thank you for bringing this to our attention. We're truly sorry to hear about the delay you've experienced in resolving your case. We understand how frustrating this must be and appreciate your patience. Please know that our team is reviewing your concern and will be reaching out to you directly to work toward a resolution as quickly as possible.Warm regards,******* *.The Blackhawk Network Customer Service Team ****************************
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