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Blackhawk Network Holdings, Inc.Headquarters
Reviews
This profile includes reviews for Blackhawk Network Holdings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,969 Customer Reviews
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Review fromJucinta J
Date: 12/01/2025
1 starI purchased a $60 gift card at my local grocery store and when attempted to use it the card was declined. I called the number on the card and was told to send proof of purchase. Nothing has been refunded to me yet. I will NEVER buy this card ever again. It's a scam!
Blackhawk Network Holdings, Inc.
Date: 12/04/2025
Hello Jucinta,Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with your gift card. Please know that this is not the experience we want for our customers. Our customer service team will be reaching out to you directly to review your case and work toward a resolution. We appreciate your patience and the opportunity to make this right.Warm regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromWhit H
Date: 12/01/2025
1 starI have a suspicion they are scammers. I finally went to use my $50 card from them (giftcardmall). The transaction was denied. I checked my balance. It was still at $50. I tried making online purchases, even splitting between multiple cards, to no avail. I tried again this evening. It didn't work. I went to check the balance, only to have to re-register. Upon re-registering, I saw multiple fraudulent charges from only a few days ago (classified as ****** and ******). Apparently the company allows ******** to use the cards, or the company is the scammer. Either way, both you and the person gifting you the card, are being scammed.Blackhawk Network Holdings, Inc.
Date: 12/02/2025
Hello there,Thank you for sharing your experience with us. We understand how concerning it must be to encounter issues when trying to use your gift card, and we take reports of unauthorized transactions very seriously. Please know that our customer service team will be reaching out to you directly to review your case, investigate the charges, and work toward a resolution. We appreciate your patience and the opportunity to address this matter.Regards,******* *.Customer Service Team ****************************Review fromAshley H
Date: 11/28/2025
1 starGiftcards.com which is under this company sells fake gift cards. I bought a gift card for $150 and it was tried at multiple locations but did not work. They are a scam.Blackhawk Network Holdings, Inc.
Date: 12/02/2025
Hello ******,Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with your gift card purchase. At Blackhawk Network, we take these concerns very seriously and strive to ensure all our products meet the highest standards. Our customer service team will be reaching out to you directly to review your order details and work toward a resolution. We appreciate your patience and the opportunity to make this right.Warm regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromTreva H
Date: 11/19/2025
1 starI received refund from ****** on my gift card and it has not been refunded to card. I have tried multiple times to contact. ****** said I must contact them because money was refunded. When I check transaction history it says it was.Blackhawk Network Holdings, Inc.
Date: 11/25/2025
Dear *****,Thank you for sharing your feedback. We understand how important it is for you to have your refund processed correctly. Please note that Blackhawk Network does not have visibility into Amazons internal refund processes, but we are committed to assisting you. We kindly ask that you reach out to our customer support team directly at [insert support email or phone number] so we can review your transaction details and work toward a resolution.We appreciate your patience and the opportunity to make this right.Warm Regards,**** *.The Blackhawk Network Customer Service Team ****************************Review fromToni M
Date: 11/03/2025
1 starDon't purchase **** gift cards with web address **************************** my sister purchased one for over $100 dollars and sent it to my mother, we went ro use it it didn't work, we called to find out why, they asked for name phone number address, wanted a picture of the card front and back of the card along with a picture of her driver's license and a selfie holding the DL with face, torso, arms and hands showing, they say the card is registered to someone else??? It has been more than a week and still not resolved.Review fromTodd H
Date: 11/02/2025
1 starThis site is a rip off, They will deduct fees from your account for: any transaction, any access and ant attempt to use the "alledged funds" shown in the account. They will trick you into loading unwanted apps that will cost you money. In the end, any funds you supposedly have in the account will be far less than whatever you end up spending and getting ripped off for. ******!Blackhawk Network Holdings, Inc.
Date: 11/07/2025
Hello ****,Thank you for sharing your experience with us. Were truly sorry to hear about the frustration you've encountered regarding fees and app-related concerns. We understand how important transparency and trust are when managing your funds, and we take feedback like yours seriously. To better assist you and address your concerns directly, we will be reaching out to you via the email associated with your BBB submission. We appreciate your patience and the opportunity to make things right.Warm regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromJessi B
Date: 11/01/2025
1 starBought a gift card from my local Lowes and it was not tampered with. I tried to use it the next day and it was declining. When I called customer service, I was told that someone else used the card. I sent all the required information and have to wait 3 business days to get the card unlocked with my funds back. I just want a full refund with the activation fee refunded also. First time and last time buying a gift card from this company.Blackhawk Network Holdings, Inc.
Date: 11/03/2025
Dear *****,Thank you for sharing your feedback with us. We understand how frustrating this experience must have been and appreciate you providing the details. Please know that weve sent an email to the address listed in your review so we can work directly with you to resolve this matter as quickly as possible. Your satisfaction is important to us, and were committed to making this right.Warm Regards,**** *.The Blackhawk Network Customer Service Team ****************************Blackhawk Network Holdings, Inc.
Date: 11/04/2025
Dear *****,Thank you for sharing your feedback with us. We understand how frustrating this experience must have been and appreciate you providing the details. Please know that weve sent an email to the address listed in your review so we can work directly with you to resolve this matter as quickly as possible. Your satisfaction is important to us, and were committed to making this right.Warm Regards,**** *.The Blackhawk Network Customer Service Team ****************************Review fromShaTawnya R
Date: 10/29/2025
1 starI have read several reviews and almost all of them are the same that happened to me, back in September I purchased a gift , tried to activate it but their website going to a fraud website. I went to use my card the next day I had $0.02 left on the card, I sent them everything they asked for and its been over a month and havent heard anything from them. This card company has to stop. They know exactly what they are doing to steal people money.Blackhawk Network Holdings, Inc.
Date: 10/30/2025
Dear ShaTawnya,Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration this situation has caused. We take these concerns very seriously and want to ensure this is resolved promptly. Please reach out to us directly through the contact information provided on our website so we can review your case and assist you further. Your feedback is important to us, and we appreciate your patience while we work to make this right.Warm Regards,**** *.The Blackhawk Network Customer Service Team ****************************Blackhawk Network Holdings, Inc.
Date: 10/31/2025
Dear ShaTawnya,Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration this situation has caused. We take these concerns very seriously and want to ensure this is resolved promptly. Please reach out to us directly through the contact information provided on our website so we can review your case and assist you further. Your feedback is important to us, and we appreciate your patience while we work to make this right.Warm Regards,**** *.The Blackhawk Network Customer Service Team ****************************Review fromTanya R
Date: 10/21/2025
1 starWhat kind of ***** **** business is this company running?!?! I bought a gift card at a local grocery store, not realizing the back had been tampered with. When I went to gift it, I noticed and desperately tried to find out if there was a balance on it, as intended. At first, the website on the back of the card leads me to an illegitimate site that doesn't even work. Then, when I googled what a joke this company was, someone made mention of a "fake" site and provided a different one - the blackhawk one. There I found the link to the **** in-store section and it took me to a new, more legit site. However, I have to OPEN the card to enter the info that allows me to check the balance. Then, I decided to call instead, as to not tear apart the packaging. Not only does their IVR (phone prompt) take you in endless circles, but I finally hit the right combination of prompts only to be hung up on. Waited 21 minutes for someone (or someTHING) to answer and then.... silence, click. I even recorded the insanity of the situation. Now, the only way I can find out if the card has any value is by trying to use it. Which then will render it unusable if I bring it back to the store. What a crock of ish!!Blackhawk Network Holdings, Inc.
Date: 10/23/2025
Dear *****,Thank you for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience you've encountered while trying to check the balance of your gift card. We understand how important it is for our customers to have a smooth and reliable experience, and we're sorry that this was not the case for you.Please be assured that we have sent an email to the address provided in your BBB submission to assist you further and resolve this matter. If you do not see it in your inbox, we kindly ask you to check your spam or junk folder.We appreciate your feedback and are committed to improving our services.Warm Regards,**** *.The Blackhawk Network Customer Service Team ****************************Review fromJESSICA A
Date: 10/20/2025
1 starPurchased a **** gift card at my local kroger for my daughters birthday in July, attempted to use the gift card and found out the funds were stolen from card and use at a **********. Attempted to file a dispute but cant do anything because i no longer have receipt only physical card. There are multiple complaints of people being scammed from this comany with gift cards. ****** learned i will never purchase another gift cardBlackhawk Network Holdings, Inc.
Date: 10/23/2025
Dear *******,Thank you for taking the time to share your experience. We sincerely regret the inconvenience you've encountered with your **** gift card purchase. We understand how frustrating this situation must be, especially when the funds were intended for a special occasion.Please know that we take these matters seriously and are committed to investigating and resolving concerns related to gift card security. We have sent an email to the address provided in your BBB submission with further instructions and support options. If you have not received it, please check your spam or junk folder, or feel free to contact us directly through our website.Warm Regards,**** *.The Blackhawk Network Customer Service Team ****************************
Blackhawk Network Holdings, Inc. is BBB Accredited.
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