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Blackhawk Network Holdings, Inc.Headquarters
Reviews
This profile includes reviews for Blackhawk Network Holdings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,977 Customer Reviews
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Review fromMarla M
Date: 09/15/2025
5 starsRecipient got the gift card (with specialized message) and the bonus card within minutes
Blackhawk Network Holdings, Inc.
Date: 09/16/2025
Dear *****,Thank you so much for your kind feedback! Were thrilled to hear that the recipient received both the gift card and bonus card promptly, along with the personalized message. Its great to know the delivery met your expectationswe truly appreciate you taking the time to share your experience.Warm Regards,**** *.The Blackhawk Network Customer Service Team ****************************Review fromSteven B
Date: 09/05/2025
1 starClaimed card online. Followed direction to add to Virtual Wallet (apple pay). It did not work. When I called service the automated system mentioned something about card being locked. I have never locked it, this was first time even accessing website to activate it. I have been on hold now for 45+ minutes. Upon calling it said estimated wait time for the next representative was 13 minutes, then about 10 minutes into the call it told me estimated wait time is 1 minute. Now it just keeps saying all representatives are currently busy. Their service is pretty poor and their estimated wait times are entirely inaccurate. Do they even have anyone that answers the phone? I am unsure at this point.Blackhawk Network Holdings, Inc.
Date: 09/08/2025
Dear ******,Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience and frustration you encountered while trying to activate your card and reach our support team. We understand how important timely and accurate service is, and we regret that our estimated wait times did not reflect your actual ************* assist you further, we have sent an email to the address associated with your BBB review. Please check your inbox for our message, which includes next steps to resolve the issue. If you do not see it, kindly check your spam or junk folder.We appreciate your patience and the opportunity to make this right.Warm Regards,**** *.The Blackhawk Network Customer Service Team ****************************Review fromDamaris F
Date: 08/28/2025
1 starNegative 1000 B E W A R E before using them for a card I received a card for a settlement and had no choice to receive the card via email. When offered an alternative payment method via link on their website to disburse funds from the card via Zelle I used. Its been over 5 weeks and havent received the funds. Its a painful process to call the customer service number and once you are able to speak to someone they arent great at communicating or listening how to resolve problem. I contacted them and they referred me to a website with no contact information and said they did their part. This is their vendor they are using and should have some liaison or reliable contact information to resolve this. Scam scam scamBlackhawk Network Holdings, Inc.
Date: 08/31/2025
Dear *******,Thank you for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience you've encountered. We understand how important it is to receive your funds in a timely and reliable manner, and we're sorry that your expectations were not met.Your feedback regarding the disbursement process and customer service experience has been noted and escalated to the appropriate teams for review. While we do work with third-party vendors to facilitate certain transactions, we remain committed to supporting our customers and ensuring that issues are resolved as efficiently as possible.If you are still experiencing difficulties, we encourage you to reach out to our dedicated support team via our website so we can further assist you.Warm Regards,**** *.The Blackhawk Network Customer Service Team ****************************Review fromMindy L
Date: 08/21/2025
1 starMy daughter got a gift card for her birthday and didnt use it before the expiration date, when I look online on their website it says they will issue you a new one but when I call the number it just hangs up on me. I called the lost or stolen number and they told me that once expired the balance goes to zero and they cannot issue me a card. I used to buy these all the time for gifts and I will no longer do that. I cant believe they would give you less than a year to use a card or you loose your money.Blackhawk Network Holdings, Inc.
Date: 08/26/2025
Dear *****, thank you for sharing your feedback with us. Were sorry to hear about the difficulty you experienced with your daughters gift card and understand your concerns regarding expiration and support. Weve sent you an email to assist further and work toward a resolution.Warm Regards,**** *.The Blackhawk Network Customer Service Team ****************************Review fromJeffrey G
Date: 08/21/2025
1 starSold me a gift card that didn't work, gave me the run around for weeks before replacing it (they still have not).Review fromAntonio O
Date: 08/15/2025
1 starI received a prepaid card from this company. Tried to use it within the available balance and the transactions get declined. It is impossible to talk to someone in their phone support, just long prerecorded messages that are not helpful. When you get to the option to press "0" to talk to an agent, it disconnects the call.Blackhawk Network Holdings, Inc.
Date: 08/18/2025
Dear *******, thank you for taking the time to share your feedback. Were truly sorry to hear about the difficulties you experienced using your prepaid card and reaching our phone support. Weve requested further details from you directly so we can investigate and work toward a resolution.Warm Regards,**** *.The Blackhawk Network Customer Service Team ****************************Review fromMary B
Date: 08/09/2025
5 starsGift cards arrived quickly as described. I have been unable to find the Arco Gift Cards anywhere in my area. Gift cards had them!! I'll I will definitely order again.Blackhawk Network Holdings, Inc.
Date: 08/12/2025
Dear ****,We truly appreciate your kind words and are delighted to hear that your gift cards arrived quickly and met your expectations. Its wonderful to know we could provide the Arco Gift Cards you were looking for, and were thrilled you plan to order again. Thank you for choosing us!Warm Regards,**** *.The Blackhawk Network Customer Service Team ****************************Blackhawk Network Holdings, Inc.
Date: 08/13/2025
Dear ****,We truly appreciate your kind words and are delighted to hear that your gift cards arrived quickly and met your expectations. Its wonderful to know we could provide the Arco Gift Cards you were looking for, and were thrilled you plan to order again. Thank you for choosing us!Warm Regards,**** *.The Blackhawk Network Customer Service Team ****************************Blackhawk Network Holdings, Inc.
Date: 08/17/2025
Dear ****,We truly appreciate your kind words and are delighted to hear that your gift cards arrived quickly and met your expectations. Its wonderful to know we could provide the Arco Gift Cards you were looking for, and were thrilled you plan to order again. Thank you for choosing us!Warm Regards,**** *.The Blackhawk Network Customer Service Team ****************************Blackhawk Network Holdings, Inc.
Date: 08/18/2025
Dear ****,We truly appreciate your kind words and are delighted to hear that your gift cards arrived quickly and met your expectations. Its wonderful to know we could provide the Arco Gift Cards you were looking for, and were thrilled you plan to order again. Thank you for choosing us!Warm Regards,**** *.The Blackhawk Network Customer Service Team ****************************Review fromVincent M
Date: 08/05/2025
5 stars**************is all you need , look no further...if , your not liking to do business with a plastic card company ? This is the ultimate and final business for you and your love ones....you can take that to the bank ?? thank you !Blackhawk Network Holdings, Inc.
Date: 08/07/2025
Dear *******,Thank you sincerely for your enthusiastic 5-star review and for placing your trust in Blackhawk Network. We're truly honored by your kind words and are delighted to know that our services met your expectations. Your support and recommendation mean a great deal to us, and we look forward to continuing to serve you and your loved ones with excellence.Warm Regards,**** *.The Blackhawk Network Customer Service Team ****************************Review fromAlex G
Date: 08/02/2025
3 starsI will never request a Virtual Rewards Credit Card again. I didn't receive a card just an email with the account number, CV code and expiration date. You have to use it online only for the amount or less. If you use less of the amount you lose the unused balance. I entered it online with ******** and it didn't accept it and I have to wait 24 hours before I use it. When I ordered an item online with ******** it wasn't available to use. So you have to click on the registered virtual card before you pay for an item or it will automatically use the other card registered. From other people I've talked to they will never accept the virtual rewards credit card either. I will only use an actual credit card and at least you have a balance of the unused amount given.Blackhawk Network Holdings, Inc.
Date: 08/04/2025
Dear ****,Thank you for sharing your experience. We're sorry to hear about the challenges you encountered while using your Virtual Rewards Credit Card and understand your frustration with the limitations and usage process. Weve sent you an email to discuss your concerns in more detail and explore how we can best assist you. We appreciate your feedback and the opportunity to make things right.Warm Regards,**** *.The Blackhawk Network Customer Service Team ****************************Review fromHolly W
Date: 07/20/2025
1 starNever, ever buy these gift cards! When starting to type the website to register the card, it will take you to a scam website. The **** website looks just like the legit website. It takes all your information and uses your gift card immediately. Gift card mall gives a phone number to call but it is automated and will tell you to go to the website. On the website to dispute charges, it asks for pictures of the card being tampered. It wasnt tampered. Gift card mall has no security to stop the scammer from creating a very similar and believable website to register the card.Blackhawk Network Holdings, Inc.
Date: 07/23/2025
Hello *****,Thank you for bringing this to our attention. We're truly sorry to hear about your experience and understand how concerning this must be. Our team takes these matters seriously and will be reaching out to you directly to gather more details and assist you further. We appreciate your patience as we work to resolve this for you.Warm regards,******* *.The Blackhawk Network Customer Service Team ****************************
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