Customer ReviewsforBlackhawk Network Holdings, Inc.

I bought a card and it was hacked when I went to use it my balance was empty I tried to contact them they gave me the run around I provided screenshots of the purchases made on the card not by me, purchases made before I could even use it. Still nobody has contacted me they want you to fill out a form that is not user friendly if you dont have a computer. I gave them the card number and they can look u the purchases I cant dispute with the merchant because it does not tell me who or what its from 100 dollars I never got to use. This company is just as bad as the people who hacked the card! I only left a star because I had to.

Hello *** ***** sincerely apologize for any frustration this may have caused, and thank you for bringing this matter to our attention. To ensure we are able to address this concern directly, we invite you to email ******************************************** with the proxy number on the back of the card (this begins with *****) as well as your contact information. Once we have received your email, our Dispute Team will begin the process of disputing these charges with the merchant in question.Warm Regards,The Blackhawk Network **************** Team **************************** This information is to be confidential and proprietary to Blackhawk Network

I gave the card as a birthday gift and the recipient was thrilled. The purchasing process was easy and fast. Looking forward to doing it again soon. ??

Hello ********************,Thank you for leaving this wonderful review! We are happy to hear that your experience was easy and quick, and we look forward to serving you again in the future for you gift card purchasing needs.Warm Regards,The Blackhawk Network **************** Team **************************** This information is to be confidential and proprietary to Blackhawk Network

I was very impressed by the speed with which the card was sent.

Hello **************************,Thank you for taking the time to leave this wonderful review! We are thrilled to hear that your gift card was received in a speedy timeframe, and look forward to serving you again for your gift card purchasing needs.Warm Regards,The Blackhawk Network **************** Team **************************** This information is to be confidential and proprietary to Blackhawk Network

I ordered a $200 **** gift card to give as a gift. As soon it was registered online they money was used by someone. I tried to use the card at the store and they said there was only 0.86 on the card. I have been in contact with **** @ Blackhawk to dispute the transaction that I did not make. They said in order resolve the issue and they are asking for our bank account number and our personal info and a electric bill to be able to resolve the issue. I did not give any personal information other than the sales receipt and the address and nothing more. I thought that was strange that they would ask for personal information. This company is bad stay away from them. I know I will never get my back from them. I did dispute this with my bank.

I ordered a $200 **** gift card to give as a gift. As soon it was registered online they money was used by someone. I tried to use the card at the store and they said there was only 0.86 on the card. I have been in contact with **** @ Blackhawk to dispute the transaction that I did not make. They said in order resolve the issue and they are asking for our bank account number and our personal info and a electric bill to be able to resolve the issue. I did not give any personal information other than the sales receipt and the address and nothing more. I thought that was strange that they would ask for personal information. This company is bad stay away from them. I know I will never get my back from them. I did dispute this with my bank.Review By: ************************* ********************** *************** Hello **************,As referenced in CS12806036, multiple options are available for verification purposes, including but not limited to a purchase receipt or activation receipt; a bank statement is not required as long as either of the alternative options are available. The requested documentation is necessary to establish ownership of the card between the person who has opened the Case and the regisitered cardholder as seen in our records. We are continuing to research this with the merchant associated with the charge in question, and will update you at regular intervals. Warm Regards,The Blackhawk Network **************** Team **************************** This information is to be confidential and proprietary to Blackhawk Network

Can't activate my card, website keeps going down. Can't do anything on that stupid website and the chat is broken as well!! Horrible company, find another one and don't make your employees lives more miserable. I would never use this company.

Hello ************,We attempted to contact you three (3) times by phone within Case CS12779262 but did not receive a response. We would be happy to address your concern; to that end, please respond to any of the two (2) emails sent to you within that Case with the information requested and we will be happy to assist you.Warm Regards,The Blackhawk Network **************** Team ****************************

We were given a **** debit card as a gift. We recently found it in a drawer, and although it had expired, their website says that if you call their number, they will re-issue a new card for the value that still remains. The funds have never been used. They should be able to be transferred to a new card. when you call the number the online recording says once a card expires, the funds are gone!! I stayed on the line to talk to a representative and no one ever picked up. Seems like bait and switch and I wonder if its actually legal for them to keep the funds.

Hello Ms. Bailey, While federal law does specify that funds from gift cards cannot expire, promotional, loyalty, or rewards cards are exempt from this restriction. The program provider associated with those types of cards set the expiration date as part of their contract terms with us to ensure the funds are used within a specific time period rather than being held onto indefinitely. We sincerely apologize for any frustration this may be causing. Warm Regards, The Blackhawk Network Customer Service Team www.blackhawknetwork.com This information is to be confidential and proprietary to Blackhawk Network

Can't consolidate low balance cards or extract cash to make partial payments. Very scam like. **********+ cards with nominal balances = big payout on balance on interest for Blackhawk. Unregulated

Hello Mr. Torticill, The inability to extract cash from our gift cards is a security precaution meant to prevent possible fraud or money laundering, and is a stipulation set in place by the card network associated with our gift cards. We sincerely apologize for any potential frustration this may cause. Warm Regards, The Blackhawk Network Customer Service Team www.blackhawknetwork.com

I gotta link from work about a gift card through this company. After getting the card added to my apple wallet I was never sent a link to activate my account and I have no way of getting the actual card number. Literally stole this money from me and there is no way to get it back and there is no customer service line that actually works. You need the card number to do anything, and if you get the card added digitally you never receive the card number. Absolute trash company, the owners of this company making bank off of poor people will burn for this.

Hello **************,We sincerely apologize for any frustration this is causing, and thank you for bringing this matter to our attention. The virtual card number should be available by clicking the link in the email to which you received the virtual card, or by logging into your online account.Warm regards,The Blackhawk Network **************** Team ****************************

BHN*GIFTCARDS.COM Terrible I am almost oost my job because this cRd isn't showing g up and is last i had to bullcrap nothing but trouble and lies since I ourchased 3 says ago still in pending

Hello ****************,We sincerely apologize for any frustration this *** be causing, and thank you for bringing this matter to our attention. To better assist you, we ask that you contact our Giftcards.com *************************** directly by phone at ************** so a representative *** provide any insight that *** be available. Warm Regards, The Blackhawk Network **************** Team

We were given a $100 **** gift card as a gift. As soon as we registered it and it was activated someone used our gift card. When we tried to use it the first time ourselves, it was all gone. Now weve been in contact, supposedly, with Blackhawk to dispute the transactions that we did not make and they are asking for our bank account number and our personal info from electric company. (Of course we did it give this info.). We are being scammed again!!! So a gift we received we are never getting back.

Hello ********************,As mentioned in Dispute Case DS0655360, ONE of the following documents is required to establish ownership so we may begin the dispute: a purchase receipt, an activation receipt, or a bank statement reflecting the card purchase. We understand that you may not feel comfortable with providing a bank statement, hence why the other two options are provided. It also advises that in the event you are unable to provide any of the above three documents, please include a copy of your utility or phone bill. This is a required step by the card network associated with your gift card to establish that the registered card owner in our records is the same as the person who is contacting us regarding the charges, and is a fraud protection method implemented for your security as well as the security of the sponsoring bank. Warm regards,The Blackhawk Network **************** Team ****************************