Business Profile
Internet Marketing Services
Blackhawk Network Holdings, Inc.Headquarters
Important information
- Customer Complaint:
Blackhawk Network Holdings Inc. came to BBB’s attention in January 2009. A review of complaints was completed in October 2024.
Consumers are encouraged to review the links below for assistance with gift card questions. Because the terms of use may be subject to change, BBB encourages consumers to read the terms of service and the card order agreement using the links provided. Important sections to read are the company’s rights, fee’s that may be associated with your card and fraud abuse.
https://blackhawknetwork.com/lets-talk/faq#user=allhttps://blackhawknetwork.com/card-order-agreement
https://blackhawknetwork.com/terms-use
Complaints
This profile includes complaints for Blackhawk Network Holdings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 827 total complaints in the last 3 years.
- 292 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/21/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received an unactivated debit card in the mail from Blackhawk ************************************ that offered no explanation as to why I was receiving it, nor whether it had money on it that I am entitled to. . If there is a balance on the card owed to me, I want an alternative form of payment, such as a check. I don't want to activate the card because it obligates me to service charges. Can you help?
Business Response
Date: 08/25/2025
August 25, 2025
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, ***** ********
Dear Aspen,
On August 21, 2025, Blackhawk Networks (Blackhawk) received a complaint from ***** ******** regarding an unrecognized card they received.
Our research based upon the email address provided, ******************* shows a physical card that was sent as a part of an Equifax settlement upon request by Mx. ******** on August ******. If Mx. ******** wishes to receive the funds in an alternate method, they will need to reach out to the program administrator associated with the disbursement of the funds directly to discuss any options that may be available. Should Mx. ******** wish, they may also activate the card to gain access to the funds. We sincerely apologize for any inconvenience Mx. ******** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
******************************Customer Answer
Date: 08/28/2025
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
T ********Initial Complaint
Date:08/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Case CDS0294914 I filed a dispute for $640.90 in unauthrozied charges on my virtual card that was attached to my lost phone. Almost 10 days later they reply with Dear ****** ********, We have received your inquiry regarding the above-mentioned account.After a thorough investigation, we have found inconsistencies in the details provided in your claim. The information presented does not align with our records, leading us to believe that the claim is not valid. Please double check the activity and review with members of your household as the evidence indicates participation with the merchants involved.We understand that misunderstandings can occur, and we are here to help clarify any confusion. However, it's important to note that false claims can have serious consequences and are against our company's policy.If you have any questions or need help related to your dispute case, please respond to this email, which will link back to your dispute case. We will get back to you within 10 business days. You can also find more information in the attached document with Dispute FAQs. If you prefer to call us, you can reach a Disputes representative directly at the number ************** for ** and ****** or 61.1800.316.801 for *********. We appreciate your business and value you as a customer.I did nothing wrong. I was not involved in anything. I want back what is mine or I will be forced into looking into legal action over this. I don't want to do that but I will if I have to cause that is a lot of money that was not used by me. Give me my money back on a different card or whatever.Business Response
Date: 09/02/2025
August 2, 2025
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, ****** ********
Dear Aspen,
On August 21, 2025, Blackhawk Networks (Blackhawk) received a complaint from ****** ******** regarding a declined Dispute.
On August 13, 2025, we received a phone call from Mr. ******** to report unauthorized activity on a virtual settlement MasterCard ending in 9001. Dispute Case CDS0294914 was created, and an email was sent to **************************** with a Dispute Form, requesting photos of the front and back of the gift card, a photo of the purchase receipt or activation receipt, a bank statement if the card had been purchased with a debit or credit card, or a utility or phone bill to validate their name and address if a purchase receipt or activation receipt was unavailable. Mr. ******** was also advised that the Dispute Form must be filled out and sent back to us so we may begin our investigation with the merchant or merchants in question within ten (10) business days, to allow thirty (30) to ninety (90) calendar days from the date we receive all required documentation for the investigation to be completed, options on how to submit the form by email and by fax, that they would receive updates at each stage of the dispute investigation including the final resolution, as well as an explanation why the investigation takes that long. We received the requested documentation the same day and began our investigation with the merchant.
On August 21, 2025, our Dispute Team discovered inconsistencies with the information provided by ************ and a decision was made to close the Dispute Case with no refund. On August 28, 2025, we requested a clear color photo of Mr. ******** holding his government-issued ID, making sure his head, arms, shoulders, upper torso, and hands were clearly visible, along with a police report, proof of purchase, and photos of the front and back of the card, which we received the same day. On August 30, 2025, we advised Mr. ******** that a refund check for the disputed amount would be sent to him as a one-time courtesy, and to allow up to fifteen (15) business days for the refund check to arrive as a four (4) by six (6) inch postcard. We sincerely apologize for any inconvenience Mr. ******** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
******************************Initial Complaint
Date:08/19/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The company blocked an existing **** card because i checked the balance on the website listed on the back of the card which they claim was spoofed. It wasn't as I was even signed into my account while checking the balance. I subsequently contacted the company and then ***lied to an email requesting photos of the card and the receipt. I then got the same request a day later. I resent the documents. I called on 8/16 and the *** verified receipt of all the documents and emails and said I would get a ***lacement in 24 hours. 72 hours and no response.They're trying to steal the moneyBusiness Response
Date: 08/27/2025
August 27, 2025
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, ******* M ****
Dear Aspen,
On August 19, 2025, Blackhawk Networks (Blackhawk) received a complaint from ******* M **** regarding a MasterCard gift card that has been blocked from use.
On August 12, 2025, we received a phone call from Mr. **** to check the balance of a MasterCard gift card ending in 9042. Case CS17234554 was created, and an email was sent to ****************** to request photos of the front and back of the card, a photo of the purchase receipt or activation receipt, or a bank statement showing the card purchase.
We can confirm that the requested documentation has been received, and are pleased to advise *** **** that the card has been unblocked and is available to be redeemed. The card currently has a balance of $159.00 as of today's date, with a transaction having been processed on July 25, 2025, for $341.00. If Mr. **** does not recognize this transaction, we invite him to contact our Dispute team directly by email at ******************************************** or by phone at ************** so we may attempt to recover the funds from the merchant associated with the charge by opening an investigation on his behalf. Our records show the card is currently unregistered; it is recommended that Mr. **** register the card as soon as possible to ensure all protections that are available can be applied to the account associated with the card. We sincerely apologize for any inconvenience ******* may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
******************************Initial Complaint
Date:08/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I never authorize this transaction. Please refund my card asap. Thank you. ****Business Response
Date: 08/21/2025
August 21, 2025
Better Business Bureau
Complaint Case: ********
RE: Complaint #********* **** *******
Dear Aspen,
On August 18, 2025, Blackhawk Networks (Blackhawk) received a complaint from **** ******* regarding a transaction on her gift card for $155.95 that was not recognized.
After reviewing the card information provided by Ms. ******** our records do not show a transaction of "$155.95" against the MasterCard gift card ending in 2954. The card itself was initially loaded with a balance of $150.00; any transactions for an amount greater than that would be automatically declined in accordance with the Terms and Conditions for this card. We sincerely apologize for any inconvenience Ms. ******* may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
******************************Initial Complaint
Date:08/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a $200 gift card thru a vendor at work. I used card one time for a small purchase, the following day when I tried to use card it would not go thru . Later that day after returning home I went to the cards website and saw my card was depleted and someone made 3 charges which left me with $.03. I contacted this **** card and explained to the *** about the fraudulent charges and was told not to worry that these charges would be removed and money returned back to the card. Few days past and received new card and the balance still shows the card only having $0.3. I attempted calling to speak with another *** and after going thru all the prompts the line drops. I wonder if this card is a complete scamBusiness Response
Date: 08/25/2025
August 25, 2025
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, **** ********
Dear Aspen,
On August 17, 2025, Blackhawk Networks (Blackhawk) received a complaint from **** ******** regarding a replacement card that has a balance of $.03.
On August 9, 2025, we received a phone call from Ms. ******** to report unauthorized activity of $139.45 on a **** gift card ending in 0566. Dispute Case CDS0290808 was created, and an email was sent to ************************ with a Dispute Form, requesting photos of the front and back of the gift card, a photo of the purchase receipt or activation receipt, a bank statement if the card had been purchased with a debit or credit card, or a utility or phone bill to validate their name and address if a purchase receipt or activation receipt was unavailable. *********** was also advised that the Dispute Form must be filled out and sent back to us so we may begin our investigation with the merchant or merchants in question within ten (10) business days, to allow thirty (30) to ninety (90)calendar days from the date we receive all required documentation for the investigation to be completed, options on how to submit the form by email and by fax, that they would receive updates at each stage of the dispute investigation including the final resolution, as well as an explanation why the investigation takes that long. Due to two (2) of the three (3) transactions were still pending, we could not begin our dispute until the charges had posted to the card account associated with her card. We received the requested documentation from Ms. ******** on the same day and began our investigation with the merchant on August 18, 2025.
On August 20, 2025, we emailed Ms. ******** a copy of a transaction history for the card to verify the three (3) transactions she was disputing, and Ms. ******** confirmed the transactions on the same day. A separate Dispute Case, CDS0304375 was created to address the two additional charges of $10.03 and $4.79, and both Dispute Cases were closed in Ms. ********* favor on August 22, 2025, with credits for all three disputed transactions being applied to the replacement card that had been sent to her. We sincerely apologize for any inconvenience Ms. ******** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
******************************Initial Complaint
Date:08/16/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received gift card for $50.00. Contacted Blackhawk Network by phone and verified that $50.00 was available. Attempted to utilize the gift card at a Gas Station for $50.00.The gift card was declined. Contacted Blackhawk Network and **** explained I needed to go inside to cashier and pre-authorize for $50.00. I explained I had used gift cards before and that's the procedure I used. I attempted the transaction again, was declined. I then called Blackhawk Network again, was advised the gift card had been used online by ****** and the balance was $35.00. I attempted to use the gift again for $35.00 it was declined. I again contacted Blackhawk Network and was advised only $4.00 was available and that the card was used again on ******. I explained I never used the card except at the gas station and was never out of my possession. I demanded a replacement for $50.00 and was declined. It is very suspicious that the card had a $50.00 balance and immediately after I contacted Blackhawk network someone begin using the card.Business Response
Date: 08/22/2025
August 22, 2025
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, ***** ******
Dear Aspen,
On August 16, 2025, Blackhawk Networks (Blackhawk) received a complaint from ***** ****** regarding unauthorized charges against a MasterCard gift card ending in 0755.
On July 29, 2025, we received a phone call from Mr. ****** regarding unauthorized activity against a MasterCard gift card ending in 0755. Dispute Case CDS0276778 was created, and an email was sent to ********************** with a Dispute Form, requesting photos of the front and back of the gift card, a photo of the purchase receipt or activation receipt, a bank statement if the card had been purchased with a debit or credit card, or a utility or phone bill to validate their name and address if a purchase receipt or activation receipt was unavailable. Mr. ****** was also advised that the Dispute Form must be filled out and sent back to us so we may begin our investigation with the merchant or merchants in question within ten (10) business days, to allow thirty (30) to ninety (90) calendar days from the date we receive all required documentation for the investigation to be completed, options on how to submit the form by email and by fax, that they would receive updates at each stage of the dispute investigation including the final resolution, as well as an explanation why the investigation takes that long. The card was also replaced due to the nature of the dispute.
Our investigation began on August 7, 2025, and on August 20, 2025, we attempted to contact Mr. ****** to determine if the replacement card had been received. Dispute Case CDS0276778 was closed and credits for the unauthorized charge were applied to replacement card on August 20, 2025. If Mr. ****** has not received the replacement card as of today's date, we invite him to contact our Dispute team directly by email at ******************************************** or by phone at ************** so an agent may provide any assistance that may be available. We sincerely apologize for any inconvenience Mr. ****** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
******************************Customer Answer
Date: 08/22/2025
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ******Initial Complaint
Date:08/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
my dad is ***** ****** and someone stole his card info and we dont have a car or anything to get there to get his id and verfy he was told that he can get credit in the meantime hes 65 and the nursing home wont allow him to get a phone and hes mad at the fact the card lied and we are trying i can be contacteed ***********Business Response
Date: 08/21/2025
August 16, 2025
Better Business Bureau
Complaint Case: ********
RE: Complaint # ********, ******** ******
Dear Aspen,
On July 26, 2025, Blackhawk Networks (Blackhawk) received a complaint ******** ****** regarding unauthorized transactions due to their phone being hacked.
On July 26, 2025, we received a phone call to report unauthorized activity against a MasterCard settlement card ending in 5973. Dispute Case CDS0273598 was created, and an email was sent with a Dispute Form, requesting photos of the front and back of the gift card,a photo of the purchase receipt or activation receipt, a bank statement if the card had been purchased with a debit or credit card, or a utility or phone bill to validate his name and address if a purchase receipt or activation receipt was unavailable. Mr. ****** was also advised that the Dispute Form must be filled out and sent back to us so we may begin our investigation with the merchant or merchants in question within ten (10) business days, to allow thirty (30) to ninety (90) calendar days from the date we receive all required documentation for the investigation to be completed, options on how to submit the form by email and by fax, that they would receive updates at each stage of the dispute investigation including the final resolution, as well as an explanation why the investigation takes that long.
The Dispute Case was closed on July 26, 2025, and we made multiple attempts to reach out to Mr. ****** by phone and by email to confirm that they received the replacement card that was sent as a security precaution. Our records show there are transactions as recent as July 30, 2025, against the balance of the card. The current balance of the replacement card ending in 4740 is $.65 as of today's date, with transactions as recent as August 11, 2025. We sincerely apologize for any inconvenience ********* may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
******************************Initial Complaint
Date:08/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have an issue card from my prepaid center that has a value of $81.00. The card says funds never expire but I have the physical card that has an expire date of 01/25. I would like to get a replacement card with you expiration date i would even get a virtual card that I can use. I'm registered at myprepaidcenter and the account shows my money but I cannot use the card or the funds since it shows the card is expire. I have tried contacting myprepaidcenter several times for over 2 months and I get disconnected. I believed this is a wrong business practice to steal from people using theirs services. I would like nothing else to get was is mine now.Business Response
Date: 08/22/2025
August 22, 2025
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, ******** ********
Dear Aspen,
On August 14, 2025, Blackhawk Networks (Blackhawk) received a complaint from ******** ******** regarding an expired $81.00 rewards card.
While federal law does specify that funds from gift cards cannot expire, promotional, loyalty, or rewards gift cards such as this one are exempt from this restriction. The program provider associated with this gift card set the expiration date as part of their contract terms with us to ensure the funds are used within a specific time period rather than being held onto indefinitely. The Terms and Conditions are available for Mr. ******** to review at any time, and we encourage and recommend that any cardholder review the Terms and Conditions associated with any gift card, rewards card, promotional card, or loyalty card to ensure they are able to utilize the funds associated with the card to the best of their ability within the strictures of the card network allowances. As a one-time courtesy we have reissued the $81 that was on the original gift card onto a new card, which will be sent to the address provided in this complaint. *********** may use tracking number 1ZEW97930290501581 on the *** website, ***********,to check the status of the delivery of this gift card at any time. We sincerely apologize for any inconvenience ******** ******** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
******************************Initial Complaint
Date:08/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This horrid company is trying to pay people via Instawork $16-19 to make them their stats on their website. Id never stoop so low thats insane a 20B dollar revenue company expects someone to crawl for their 1h of work. HIRE EMPLOYEES. So trashy and pathetic of a multi billion dollar company. Clearly you all are pulling your stats out of thin air. Why are you in business.Business Response
Date: 08/18/2025
August 18, 2025
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, *** ******
Dear Aspen,
On August 14, 2025, Blackhawk Networks (Blackhawk) received a complaint from *** ****** regarding a claim that Blackhawk uses a company called Instawork to make our stats.
Blackhawk Network is a company that distributes and fulfills orders for gift cards for various retail locations; we do not work with Instawork for any aspect of our business whatsoever. The ****-***** location specified in Mx. ************** complaint may be a location that distributes gift cards that Blackhawk Network provides to sell in the store. Blackhawk Network has no positions that are considered gig work or short-term temporary positions such as what Mx. ****** describes, nor do we utilize external companies to stock or fulfill orders for stores. We sincerely apologize for any inconvenience Mx. ****** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
******************************Initial Complaint
Date:08/13/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased two gift cards at Lowes store. I attempted to use these gift cards and they both were blocked by the Blackhawk Network company. I called them to let them know it was me I used the cards and that they could release the block there was no need for the security block because it was me that used the cards. They stated no problem we will remove the block off the cards and they should work. A day or two goes by I attempted to use the cards they did not work. I called the company again and ask them why the cards are not working?? They stated I didnt submit pictures of the gift cards and I didnt not submit proof of purchase. I said of how do I submit them they sent me a email and I just reply back to that. I submitted the pictures proof of purchase and know its been a week in a half they stated they never got the information. So Im on the phone with a supervisor at this point and she stated they never got the info. I stated is there another email that I can send information too. Since now I have submitted the information via email over 5 times. I wanted the supervisor to wait on the phone until she has the email she said ok I can do that. I sent pictures of the cards proof of purchase receipt from the store and also a pdf invoice from Lowes showing receipt she stated she got everything and yes this works she can have my cards sent digital within 5 hours. This was Monday August 11. Its now Wednesday August 13 and I have not received anything. The also asked for a unity bill latter that day on Monday and I also sent that. Im writing this complaint because this company has stolen my $400. I have not received any replacement cards from when they blocked my original gift cards I purchased. They have stolen my money and I want it back.Business Response
Date: 08/20/2025
August 20, 2025
Better Business Bureau
Complaint Case: ********
RE: Complaint # ********, ****** ********
Dear Aspen,
On August 13, 2025, Blackhawk Networks (Blackhawk) received a complaint from ****** ******** regarding two **** gift cards that were blocked from use.
On August 5, 2025, we received a phone call from ****** ******** to check the balance of two **** gift cards.After determining that the cards had been blocked from use, Case CS17108342 was created to gather additional information. An email was sent to ********************** to request a current government-issued photo ID, a copy of a utility bill showing the full name and address registered on the card, and a photo of the front and back of the cards in question to establish full ownership of the cards. We requested a photo of the purchase receipt via email on August ******, and re-sent this request on August , 2025, after Ms. ******** advised that the documents were sent but we had not received them. On August 11, 2025,Ms. ******** called to request an update on her Case. We stated that we had not received the documents that had been requested, and we re-sent this request to ************************ We received photos of the proof of purchase on August 11, 2025, and re-requested photos of the back of the card ending in 5483 as well as a photo of a valid ID or Utility Bill. All required documentation was received the same day.
On August 14, 2025, two replacement virtual **** gift cards were generated and sent to Ms. ******** via email to ************************ Our records can confirm that the cards were received and have redemptions against the balance as of today's date. We sincerely apologize for any inconvenience Ms. ******** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
******************************Customer Answer
Date: 08/21/2025
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ********
Blackhawk Network Holdings, Inc. is BBB Accredited.
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