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Blackhawk Network Holdings, Inc.Headquarters
Reviews
This profile includes reviews for Blackhawk Network Holdings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,976 Customer Reviews
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Review fromJa H
Date: 02/07/2025
4 starsI appreciate it that babe customer service representative did not brush through the phone call. Answering all questions efficiently and feeling great patients. That means a lot when you need help in our frustrated with things.
Blackhawk Network Holdings, Inc.
Date: 02/12/2025
Hello ********,Thank you so much for your kind words! We're thrilled to hear that our customer service representative took the time to assist you with patience and efficiency. Providing a supportive and helpful experience is our priority, especially when customers are feeling frustrated. We truly appreciate your feedback and your 5-star review!Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromSuzzette C
Date: 02/07/2025
1 starThis company blocked my card. Ive called several times and the representative sent me an email to send back a screenshot of my original email proving I received the reward on my card. Supposedly the block was to be unblocked but NO! Then they send me another email stating they need more personal information to unblock my card and then they will make a decision. I had already gave them all the info and where I tried to use my card when it got blocked. ****** doesnt accept virtual debit cards. I tried to use it a couple times at ****** because they mistakenly told me it was all good. So my card got blocked and I wasnt informed. I called and called to get help but no one can do anything on the phone, you have to wait for an email. And then another 3-5 days for another email. They wont unblock my card over the phone with me verifying all my information. Its frustrating and making me think this is some type of scam. Hoping Ill not fight for my money in my card. I dont really know what to think of this company other that they do not help you and make it so difficult for you to get a block lifted to get your moneyBlackhawk Network Holdings, Inc.
Date: 02/11/2025
Hello ********,We're sorry to hear about your frustrating experience. We understand how important it is to access your funds without unnecessary delays, and we regret any inconvenience caused by the verification process. Our team will be reaching out to you directly to review your case and work toward a resolution as quickly as possible. Thank you for bringing this to our attention.Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromStacy T
Date: 02/07/2025
1 starHard to contact customer service. Problem not truly addressed. Blame problem on user error.Blackhawk Network Holdings, Inc.
Date: 02/11/2025
Hello *****,Were sorry to hear about your experience and understand how frustrating it must be to feel unheard. Our team is committed to providing the best support possible, and wed like the opportunity to resolve this issue for you. We will be reaching out to you directly to address your concerns and find a solution.Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromBonnie S
Date: 02/06/2025
5 starsWe had a few bumps but the representatives responded usually within 24 hrs. We had wrong web address once corrected it was easy.Thank you ****** SBlackhawk Network Holdings, Inc.
Date: 02/07/2025
Hello ******,Thank you for your kind review! We appreciate your patience as we worked through the initial bumps, and we're glad to hear that our team was able to assist you promptly. It's great to know that once the web address was corrected, the process became easier for you. If you ever need further assistance, we're always here to help. Thanks again for your support!Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromDoug G
Date: 02/06/2025
5 starsService person provided prompt service, explanation and resolution of issue I called about.Blackhawk Network Holdings, Inc.
Date: 02/07/2025
Hello ****,Thank you for your wonderful 5-star review! We're delighted to hear that our service team was able to provide you with prompt assistance, a clear explanation, and a resolution to your issue. Your satisfaction is our top priority, and we truly appreciate you taking the time to share your positive experience. If you ever need further assistance, we're always here to help!Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromAmalfy C
Date: 02/06/2025
4 starsThe virtual card was easy to activate & use. I was able to add the gift card to my Goggle Wallet l.Blackhawk Network Holdings, Inc.
Date: 02/07/2025
Hello Amalfy,Thank you for your wonderful feedback! We're delighted to hear that activating and using your virtual card was a smooth experience and that you were able to add it to your ****** Wallet with ease. Your satisfaction is our top priority, and we truly appreciate you taking the time to share your positive experience. If you ever need any assistance in the future, we're here to help!Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromJOHN B
Date: 02/06/2025
5 starsMy experience was very positive.Issues were resolved in very professional and timely mannerBlackhawk Network Holdings, Inc.
Date: 02/07/2025
Hello ****,Thank you for your wonderful feedback! We're delighted to hear that your experience was positive and that our team was able to resolve your concerns professionally and in a timely manner. Providing excellent service is our top priority, and your kind words mean a lot to us. If you ever need assistance in the future, we're here to help.Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromJOYCE B
Date: 02/05/2025
5 starsDealt with my enquiry quickly, and I would recommend the companyBlackhawk Network Holdings, Inc.
Date: 02/06/2025
Hello *****,Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that we were able to address your inquiry quickly and that you would recommend us. At Blackhawk Network, we're committed to providing excellent service, and we truly appreciate your feedback. If you ever need further assistance, please don't hesitate to reach out!Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromKaren F
Date: 02/05/2025
3 starsWell, the representative I spoke to did take care of my problem. It was extremely hard to get through to a person. And I would have had to make a call at all. Had the website said there would be a fee if I had my gift card mailed to me.Blackhawk Network Holdings, Inc.
Date: 02/19/2025
Hello *****,Thank you for sharing your experience. We sincerely regret any frustration you encountered while trying to reach our team and for any confusion regarding the mailing fee. We're glad our representative was able to assist you, but we understand the process should have been clearer and more seamless. A member of our team will be reaching out to you directly to address your concerns further.Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromRobin M
Date: 02/05/2025
5 stars**************** was outstanding the representative that helped me come to a solution was comprehensive and very nice the wait time to speak to someone was under 2 minutes if not sooner I am very pleased with my resolution thank you all so muchBlackhawk Network Holdings, Inc.
Date: 02/06/2025
Hello *****,Thank you so much for sharing your positive experience with us! We're thrilled to hear that our customer service team was able to assist you quickly and provide a comprehensive solution. We truly appreciate your kind words and are so glad to know you are pleased with the outcome. If you ever need anything else, please don't hesitate to reach out!Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************
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