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Blackhawk Network Holdings, Inc.Headquarters
Reviews
This profile includes reviews for Blackhawk Network Holdings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,976 Customer Reviews
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Review fromJudith H
Date: 02/05/2025
5 starsI had an issue with using my e-card online and the customer service representative took care of my issue without a problem. She solved the problem with sending me a regular card to be used in any store!
Blackhawk Network Holdings, Inc.
Date: 02/06/2025
Hello ******,Thank you so much for your kind words! We're thrilled to hear that our customer service representative was able to resolve your issue quickly and effectively. We strive to provide the best support possible, and it's wonderful to know that we were able to meet your expectations. If you need anything else in the future, please don't hesitate to reach out!Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromMiguel G
Date: 02/05/2025
5 starsVery professional is what comes to mind when dealing with this company, answered my calls in a timely manner and where able to solve my issue without a hassle , definitely would like to deal with them again .Blackhawk Network Holdings, Inc.
Date: 02/06/2025
Hello ******,Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that our team was able to assist you promptly and professionally. It's our goal to make sure all of our customers feel supported, and we're glad we could resolve your issue without any hassle. We truly appreciate your kind words and look forward to the opportunity to work with you again in the future!Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromAaron C
Date: 02/05/2025
4 starsThey need to fix their card security. I've had to call multiple times to get cards reissued since they unnecessarily block/lock a card after they declined a transaction from a known/reputable merchant (HotTopic dot com). It is very inconvenient.Blackhawk Network Holdings, Inc.
Date: 02/06/2025
Hello *****,Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you've experienced with your card security. We understand how frustrating it can be when transactions are declined unexpectedly, and we take your concerns seriously. Please know that we are continuously working to improve our security measures to ensure a smoother experience for our customers. If you continue to experience issues, we encourage you to reach out to our support team directly so we can assist you further.Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromShannon C
Date: 02/05/2025
5 starsMy experience with customer service was efficient and prompt. There were able to solve my issue fast and were very courteous. I would recommend this business.Blackhawk Network Holdings, Inc.
Date: 02/06/2025
Hello *******,Thank you for your wonderful feedback! We're delighted to hear that our customer service team provided you with efficient and courteous support. Your recommendation means a lot to us, and we truly appreciate you taking the time to share your positive experience. If you ever need assistance in the future, we're always here to help!Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromDominique B
Date: 02/05/2025
1 starMauvais service de la part du reprsentant qui sappelle JuniorBlackhawk Network Holdings, Inc.
Date: 02/06/2025
Salut *********,Merci d'avoir partag votre ***** Nous sommes vraiment dsols d'apprendre votre rcente exprience avec notre reprsentant, Junior. Nous prenons la satisfaction de nos clients au srieux et notre quipe vous contactera directement pour mieux comprendre la situation et travailler une rsolution. Vos commentaires sont prcieux pour nous et nous vous remercions de votre patience pendant que nous rsolvons ce problme.Cordialement,Maurice V.L'quipe du service la clientle du rseau Blackhawk ****************************Review fromDomonique B
Date: 02/05/2025
2 starsGreat friendly customer service, but a better incisive system needs to be in place. Lots of mixed messages.Blackhawk Network Holdings, Inc.
Date: 02/06/2025
Hello Dom,Thank you for your feedback! We're glad to hear that you had a positive experience with our customer service team. However, we're sorry to learn that you encountered mixed messages. We understand how important clear communication is, and we are committed to improving our systems. Our team will reach out to you directly to address your concerns and work toward a resolution.Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromDaniel T
Date: 02/04/2025
5 starsI would like to share my experience with this company... It really was an fast and stress-free situation... They handled my problem with extreme care and urgency I will recommend them any day thank you allBlackhawk Network Holdings, Inc.
Date: 02/05/2025
Hello ******,Thank you for taking the time to share your wonderful experience! We're delighted to hear that our team was able to resolve your concern quickly and with care. Providing a stress-free and efficient experience is always our goal, and your kind words mean a lot to us. We truly appreciate your recommendation and look forward to serving you again in the future!Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromWendy P
Date: 02/04/2025
5 starsFast, knowledgeable and easy to understand. Emailed my issue with resolution. Friendly to speak to. Happy to help me. Could understand their words.Blackhawk Network Holdings, Inc.
Date: 02/05/2025
Hello *****,Thank you for your wonderful review! We're delighted to hear that you had a positive experience with our team and that we could assist you quickly and clearly. Providing knowledgeable and friendly support is our priority, and it's great to know we met your expectations. We truly appreciate your kind words and your 5-star rating!Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromMichael L
Date: 02/04/2025
5 starsBlackhawk took ownership in my rewards and communicated professionally , emsils st every step kept me informedBlackhawk Network Holdings, Inc.
Date: 02/06/2025
Hello *******,Thank you for your wonderful review! We're delighted to hear that you had a positive experience with our team and that our communication kept you well-informed throughout the process. Providing professional and transparent service is our top priority, and we're glad we could assist you with your rewards. If you ever need further support, we're always here to help.Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromMike P
Date: 02/04/2025
5 stars**************** helped answer the questions I had about a charge discrepancy that I had.Blackhawk Network Holdings, Inc.
Date: 02/05/2025
Hello ****,Thank you for your wonderful 5-star review! We're delighted to hear that our customer service team was able to assist you with your charge discrepancy and provide the answers you needed. Your satisfaction is our top priority, and we truly appreciate you taking the time to share your positive experience. If you ever need further assistance, please don't hesitate to reach out.Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************
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