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Blackhawk Network Holdings, Inc.Headquarters
Reviews
This profile includes reviews for Blackhawk Network Holdings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,976 Customer Reviews
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Review fromShelby W
Date: 02/11/2025
1 starDisorganized, can not keep orders straight and overcharges without ability to explain
Blackhawk Network Holdings, Inc.
Date: 02/12/2025
Hello ******,Thank you for your feedback, and we sincerely apologize for the frustration you've experienced. We understand how important it is for orders to be handled correctly, and we're sorry for the inconvenience caused. Our team will reach out to you directly to better understand the details of your experience and resolve this issue as quickly as possible. Your satisfaction is important to us, and we are committed to improving our services.Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromBhuvan K
Date: 02/11/2025
5 starsAwesome experience dealing with them with upfront resolution and effortBlackhawk Network Holdings, Inc.
Date: 02/12/2025
Hello ******,Thank you for your wonderful review! We're delighted to hear that you had an awesome experience and that our team was able to provide an upfront resolution with dedicated effort. Your feedback means a lot to us, and we truly appreciate you taking the time to share your positive experience. If you ever need assistance in the future, we're always here to help!Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromTina H
Date: 02/11/2025
5 starsWorked great. Easy to do. So glad it worked and arrived on time.Blackhawk Network Holdings, Inc.
Date: 02/12/2025
Hello ****,Thank you for sharing your positive experience! We're so happy to hear that everything worked as expected and that your order arrived on time. We strive to make the process as easy and seamless as possible, and it's great to know we met your expectations. We truly appreciate your feedback!Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromJohn V
Date: 02/11/2025
5 starsHawk Incentives goes beyond what would be a normal response for the subject matter.Blackhawk Network Holdings, Inc.
Date: 02/25/2025
Hello ****,Thank you for your wonderful review! We truly appreciate your kind words and are delighted to hear that our team at Hawk Incentives exceeded your expectations. Providing exceptional service is our top priority, and it's rewarding to know that our efforts made a positive impact. If you ever need assistance in the future, we're always here to help!Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromGarry T
Date: 02/11/2025
5 starsI was given wonderful customer service and the agent was knowledgeable and kind.Blackhawk Network Holdings, Inc.
Date: 02/12/2025
Hello *****,Thank you so much for your kind words! We are thrilled to hear that you received wonderful service and that our agent was able to assist you with both knowledge and kindness. Your feedback means a lot to us, and we'll be sure to share it with our team. We truly appreciate your support!Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromChristy S
Date: 02/10/2025
5 starsI think this was very through survey and was glad to participate in it I had a difficult time setting up the card but with a good deal of help I was able to resolve the issueBlackhawk Network Holdings, Inc.
Date: 02/12/2025
Hello *******,Thank you so much for your kind feedback and for taking the time to share your experience! We're glad to hear that you found the survey valuable and were able to resolve the card setup issue with our assistance. We understand how frustrating setup challenges can be, and we're always here to help ensure that your experience is smooth and enjoyable. We appreciate your participation and your positive review!Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromJarrett S
Date: 02/10/2025
5 starsThey were able to fix my issue immediately and are a legit prepaid card companyBlackhawk Network Holdings, Inc.
Date: 02/12/2025
Hello there,Thank you for your wonderful review! We're so glad to hear that our team was able to resolve your issue quickly and that you had a positive experience with our service. Your trust and satisfaction mean a lot to us, and we truly appreciate you taking the time to share your feedback. If you ever need further assistance, we're always here to help!Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromRavin P
Date: 02/10/2025
5 starsGreat service and quick response from customer service, matter was resolved very quicklyBlackhawk Network Holdings, Inc.
Date: 02/25/2025
Hello Ravin,Thank you for your kind words! We're delighted to hear that you had a great experience with our customer service team and that your matter was resolved quickly. Providing prompt and helpful support is our priority, and your feedback means a lot to us. If you ever need assistance in the future, were always here to help!Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromStephanie H
Date: 02/10/2025
1 starI would say my experience was not great. I spoke to 3 different **** to try and locate my card but they all gave me different responses, I was given a reference code to use to call back and when I did was informed that it was not my name with that reference.I am still to have a resolution and have gone back to the company that issued the card to see what they can assist with.Neither of them know what reference number you are to use to track your card.Very unsatisfied with this service and if I had known it was a third party delivering the card I would have chose the other option. I was not even informed my personal information would be shared outside the company I was directly dealing with.Blackhawk Network Holdings, Inc.
Date: 02/12/2025
Dear *********,We sincerely apologize for the frustrating experience you've described regarding the difficulty locating your card and the inconsistent information provided by our representatives. We understand how disappointing this situation must be, and we regret any confusion caused during your interactions with us. Please be assured that safeguarding your personal information is a priority for us, and we take your concerns ************ address this matter promptly, we have sent you an email requesting additional details to assist in resolving your issue. We appreciate your patience and the opportunity to make this right.Warm Regards,**** *.The Blackhawk Network Customer Service Team ****************************Review fromMaye T
Date: 02/09/2025
1 starI bought 4 new tires from Fountain Tire on May 17, 2024 and was supposed to receive a $170 rebate, a physical MasterCard. I still did not receive it by January 31, 2025 so I contacted Fountain Tire who referred the issue to Hawk Incentives. I was told by ****** *., Service Support Agent, "we have tried with information we have and there is no record of the account in our system. Contact you program administrator or sponsoring company for further assistance." I believe this is not my job to figure out what is going on wrong. I just want the physical MasterCard rebate that I was promised. Thank you for looking into this matter.Blackhawk Network Holdings, Inc.
Date: 02/19/2025
Hello ****,Customer purchased four tires from Fountain Tire on May 17, 2024, and was promised a $170 physical MasterCard rebate. As of January 31, 2025, they have not received it. Fountain Tire referred them to Hawk Incentives, where a representative stated there was no record of the account. Customer believes it is not their responsibility to resolve the issue and just wants to receive the promised rebate.Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************
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