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Blackhawk Network Holdings, Inc.Headquarters
Reviews
This profile includes reviews for Blackhawk Network Holdings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,976 Customer Reviews
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Review fromNina N
Date: 02/11/2025
5 starsI am so pleased with my overall experience. I received my gift sooner than I had expected for one, than I had a minor issue and the customer service agent was so helpful! I wish I remembered her name. She was so helpful and resolved the issue immediately.
Blackhawk Network Holdings, Inc.
Date: 02/12/2025
Hello ****,Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that your gift arrived earlier than expected and that our customer service team was able to resolve the minor issue promptly. We're dedicated to providing excellent service, and it's wonderful to know that we were able to meet your expectations. We'll make sure to pass along your feedback to our team, and we truly appreciate your support!Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromWendy L
Date: 02/11/2025
1 starI find the lack of transparency to the end user to be very frustrating. The extreme difficulty in reaching customer service is ridiculous. I finally selected for the lost card option & was able to speak with someone. If I could cancel my e-gift cards & get my money back, I would & then would select something else.Blackhawk Network Holdings, Inc.
Date: 02/12/2025
Hello *****,We sincerely regret to hear about your frustration with our transparency and customer service accessibility. Your experience is not the level of service we strive to provide, and we truly appreciate your feedback. Our team will be reaching out to you directly to assist with your concerns and work toward a resolution.Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromDiana B
Date: 02/11/2025
5 starsProblem was solved with no problem. Satisfied with the person who helped me.Blackhawk Network Holdings, Inc.
Date: 02/12/2025
Hello *****,Thank you for your 5-star review! We're delighted to hear that your issue was resolved smoothly and that you were satisfied with the support you received. Providing excellent customer service is our top priority, and your feedback reinforces our commitment to assisting our customers with care and efficiency. If you ever need further assistance, we're always here to help!Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromWonkeun C
Date: 02/11/2025
5 starsI lost my prepaid debit card number so I contacted customer service. When I called the agent paid attention to my explanation and resolved the issue right away. Good job. ThanksBlackhawk Network Holdings, Inc.
Date: 02/12/2025
Hello Wonkeun,Thank you so much for your kind words! We're thrilled to hear that our customer service team was able to assist you quickly and resolve your issue. Your feedback means a lot to us, and we're grateful for the opportunity to serve you. If you need anything else in the future, please don't hesitate to reach out!Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromDipu S
Date: 02/11/2025
5 starsYes, I had a great and positive experience with Blackhawk Network. They treated me well and genuinely understood my needs. The representative assisting me was extremely courteous and kind, which I truly appreciated. Thank you!Blackhawk Network Holdings, Inc.
Date: 02/26/2025
Hello ****,Thank you so much for sharing your wonderful feedback! We are thrilled to hear that you had a positive experience with Blackhawk Network and that our team was able to understand and meet your needs. It's always our goal to provide excellent customer service, and we're so grateful for your kind words about the courteousness and kindness of our representative. We truly appreciate you taking the time to share your experience, and we look forward to serving you again!Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromGeorgia P
Date: 02/11/2025
5 starsExcellent customer service and help to solve any issues. Thank youBlackhawk Network Holdings, Inc.
Date: 02/12/2025
Hello Georgia,Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you had a positive experience with our customer service team and that we were able to help resolve any issues you faced. Your feedback means a lot to us, and we appreciate your kind words. If you need further assistance in the future, please don't hesitate to reach out!Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromSabet D
Date: 02/11/2025
5 starsVery accommodating,solve my problem and deliver what I ask for in a timely fashionBlackhawk Network Holdings, Inc.
Date: 02/26/2025
Hello *****,Thank you so much for your kind words! We're thrilled to hear that we were able to solve your problem and deliver exactly what you needed in a timely manner. We take pride in providing excellent service, and it's great to know that your experience reflected that. We truly appreciate your feedback and look forward to serving you again in the future!Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromMickalia T
Date: 02/11/2025
5 starsI had a issue with my card and reached out and their customer service responded the same day with a quick resolution and resolved my issue within less than 24 hours ! I really appreciate their fast quick customer support also their security for their card is actually great love that as well.Review fromNicole T
Date: 02/11/2025
5 starsIt's very easy to get help on their website for what you're looking for. The customer service is friendly, helpful, and professional. Would highly recommendBlackhawk Network Holdings, Inc.
Date: 02/26/2025
Hello ******,Thank you so much for sharing your kind words and leaving us a 5-star review! We are thrilled to hear that our website was easy to navigate and that our customer service team could assist you in such a helpful, friendly, and professional manner. Your recommendation means the world to us, and we truly appreciate your support. We're always here to help whenever you need us!Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromMelissa P
Date: 02/11/2025
5 starsBlackhawk Network caught a fictitious charge on my rewards card before I did. They put a hold on the card immediately. The only thing I wish Blackhawk would've done is send me an email or a text to let me know the card had a hold on it. I did not know the card had a hold until I went to use it and the card reader said "service error". It did not say to call my provider. BUT Blackhawk protected me/my funds and I called them and they got the issue resolved and sent me a new card. THANK YOU AGAIN!Blackhawk Network Holdings, Inc.
Date: 02/26/2025
Hello *******,Thank you for your kind words and for sharing your experience! We're so glad to hear that our team was able to catch the fraudulent charge on your card and protect your funds. We completely understand how important it is to be notified promptly, and we apologize for any inconvenience caused by not sending an email or text regarding the hold. We appreciate your feedback and will take it into consideration to improve our communication. We're happy to have helped resolve the issue and get you a new card. Thanks again for your trust in us!Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************
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