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Blackhawk Network Holdings, Inc.Headquarters
Reviews
This profile includes reviews for Blackhawk Network Holdings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,976 Customer Reviews
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Review fromLinda K
Date: 02/12/2025
5 starsYou were able to solve my problem with my prepaid card being blocked and arranged for a replacement.
Blackhawk Network Holdings, Inc.
Date: 02/13/2025
Hello *****,Thank you for your kind words! We're so glad we could resolve the issue with your prepaid card and arrange a replacement for you. Your satisfaction is important to us, and we appreciate you taking the time to share your positive experience. If you ever need further assistance, we're always here to help!Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromNakeisha A
Date: 02/12/2025
4 starsThe customer service agent was very helpful and provided an immediate solution concerning a card error that I was very upset about . I managed to remain calm with the help of the representative and he provided a solution that I could not get while trying to navigate through the website. Very happy with the services provided .Blackhawk Network Holdings, Inc.
Date: 02/13/2025
Hello ********,Thank you for sharing your experience! We're glad to hear that our customer service representative was able to assist you promptly and provide a solution to the card issue you encountered. Your satisfaction is important to us, and we appreciate your patience and kind words. If you ever need further assistance, please don't hesitate to reach out.Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromAnna W
Date: 02/12/2025
4 starsThe *** with whom I spoke was very professional and knowledgeable. Great customer service!!Blackhawk Network Holdings, Inc.
Date: 02/13/2025
Hello ****,Thank you for your kind words! We're delighted to hear that our representative provided you with professional and knowledgeable service. Ensuring a great customer experience is our top priority, and your feedback means a lot to us. If you ever need further assistance, please don't hesitate to reach out. We appreciate your support!Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromCristina A
Date: 02/12/2025
1 starIt’s been difficult to access the funds on the card. I had it replaced and still it gets denied to be used, even after I have confirm my info to customer service agents, it is correct. I tried contactless/tap to pay, applying it manually to pay, online orders but it gets denied. Not very happy. I have to contact them again to find out why. I am glad I did not activate more than $50 to use this service.Blackhawk Network Holdings, Inc.
Date: 02/26/2025
Hello ********,We're truly sorry to hear about the difficulties you've encountered with accessing your funds and the challenges with using your card. We understand how frustrating this can be, and we sincerely appreciate you bringing this to our attention. Rest assured, our team will reach out to you directly to look into this issue and provide the necessary assistance. Thank you for your patience, and we're committed to resolving this as quickly as possible.Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromDenis I
Date: 02/11/2025
5 starsVery efficient and effective customer service. Resolved my expired card issue in only a few minutes.
Website works well, no issues there.Blackhawk Network Holdings, Inc.
Date: 02/26/2025
Hello *****,Thank you so much for your kind words! We're thrilled to hear that our customer service team was able to resolve your expired card issue quickly and that you had a smooth experience with our website. We strive to provide the best possible support, and it's wonderful to know that we met your expectations. If you need any further assistance in the future, please don't hesitate to reach out.Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromAva B
Date: 02/11/2025
5 starsExcellent service and a great way to reward your customersBlackhawk Network Holdings, Inc.
Date: 02/12/2025
Hello Ava,Thank you so much for your wonderful review! We're thrilled to hear that you had a positive experience with our service and that it has helped you reward your customers effectively. Your feedback means a lot to us, and we're grateful for your support. We look forward to continuing to serve you!Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromStephanie C
Date: 02/11/2025
4 starsThere was an issue activating a virtual card but it was resolved. *** was great and resolved my issue.Blackhawk Network Holdings, Inc.
Date: 02/12/2025
Hello *********,Thank you for sharing your experience! We're sorry to hear you initially had trouble activating your virtual card, but we're glad our representative was able to assist and resolve the issue for you. We appreciate your feedback and your 4-star ratingit means a lot to us. If you ever need further assistance, we're always here to help!Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromRich B
Date: 02/11/2025
5 starsThe customer service representative was great. He assisted with the issue and made it easy to get it resolved in a timely manner.Blackhawk Network Holdings, Inc.
Date: 02/26/2025
Hello Rich,Thank you so much for your kind words! We're thrilled to hear that our customer service representative was able to assist you effectively and resolve the issue in a timely manner. We always strive to provide excellent service, and it's wonderful to know that we met your expectations. We appreciate your feedback and look forward to serving you again in the future!Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromJosef B
Date: 02/11/2025
5 starsMy experience with the customer service agent with The Blackhawk Network was very positive and my issue was resolved immediately and the agent was very helpful and very professional.Blackhawk Network Holdings, Inc.
Date: 02/26/2025
Hello *****,Thank you so much for sharing your positive experience! We're thrilled to hear that our customer service agent was able to resolve your issue quickly and professionally. Your feedback means a lot to us, and we're grateful for your kind words. We're always here to help, and we appreciate your trust in Blackhawk Network.Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromDavid L
Date: 02/11/2025
5 starsI’ve had mostly good experiences with BHN and their support team has always worked hard to deliver a satisfactory result.Blackhawk Network Holdings, Inc.
Date: 02/26/2025
Hello *****,Thank you so much for taking the time to share your positive experience! We're thrilled to hear that your interactions with Blackhawk Network have been mostly great and that our support team has consistently worked hard to ensure your satisfaction. We truly value your feedback and are grateful for your continued trust in us.Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************
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