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Blackhawk Network Holdings, Inc.Headquarters
Reviews
This profile includes reviews for Blackhawk Network Holdings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,977 Customer Reviews
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Review fromSamuel U
Date: 02/15/2025
5 starsI love how they treat their costumers, i love their speed and their kindness
Blackhawk Network Holdings, Inc.
Date: 02/18/2025
Hello ******,Thank you so much for your kind words! We truly appreciate your feedback and are delighted to hear that you had a great experience with our team. Providing excellent service with speed and kindness is our priority, and knowing that we met your expectations means a lot to us. If you ever need assistance in the future, we're always here to help. Thanks again for being a valued customer!Warm Regards,******* *.The ********************** Customer Service Team ****************************Review fromJessie W
Date: 02/15/2025
5 starsThey provided Professional and fast costumer support to help me resolve my needs.Blackhawk Network Holdings, Inc.
Date: 02/18/2025
Hello ******,Thank you for your wonderful review! We're delighted to hear that our customer support team provided you with professional and fast assistance to resolve your needs. Your satisfaction is our top priority, and we truly appreciate you taking the time to share your experience. If you ever need further assistance, we're always here to help!Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromBrenda H
Date: 02/15/2025
5 starsGreat customer service . Very helpful and listens to the problem and then addresses a solutionBlackhawk Network Holdings, Inc.
Date: 02/18/2025
Hello ******,Thank you for your wonderful review! We're delighted to hear that you had a positive experience with our customer service team. Providing helpful and attentive support is our top priority, and we're glad we could assist you effectively. If you ever need anything in the future, we're always here to help!Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromkaren f
Date: 02/14/2025
4 starsnot good experience wasnt treated well terrible customer care not friendlyBlackhawk Network Holdings, Inc.
Date: 02/18/2025
Hello *****,We're truly sorry to hear about your experience and the frustration you've encountered with our customer care team. We understand how important it is to feel heard and supported, and we sincerely apologize that we didn't meet those expectations. Please know that our team will be reaching out to you directly to address this matter and work toward a resolution. Your feedback is valuable to us, and we're committed to making things right.Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromCandace H
Date: 02/14/2025
5 starsThey make it extremely easy to talk to a person. Which in this day and age is amazing. They knew exactly what to do to handle my issues. I dont blame the team for my card issues because they are extremely helpful!Blackhawk Network Holdings, Inc.
Date: 02/18/2025
Hello *******,Thank you so much for your wonderful review! We truly appreciate your kind words and are thrilled to hear that our team was able to assist you promptly and effectively. We understand how important it is to have clear communication, and we're so glad that we could make it easy for you to connect with a team member. Your feedback means the world to us, and we're grateful for your recognition of the support we strive to provide.Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromDeana A
Date: 02/14/2025
3 starsCustomer was good and all **** I spoke to were nice, but customer experience was terrible.Blackhawk Network Holdings, Inc.
Date: 02/18/2025
Hello *****,Thank you for sharing your feedback with us. We're sorry to hear that your experience didn't meet your expectations, despite our team's efforts. We truly value your comments and are committed to improving our services. Our team will reach out to you directly to understand your concerns and work toward resolving the issue as quickly as possible. We appreciate your patience and the opportunity to make this right.Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromWilliam M
Date: 02/14/2025
5 starsThe representative was a good listener. Very patient. He had people skills. He was very kind.Blackhawk Network Holdings, Inc.
Date: 02/18/2025
Hello *******,Thank you for your wonderful feedback! We're thrilled to hear that our representative provided you with kind, patient, and attentive service. At Blackhawk Network, we strive to ensure every customer feels valued and heard, and it's great to know we met that goal. If you ever need further assistance, we're always here to help!Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromJacquita E
Date: 02/14/2025
4 stars**************** was good . Had a charge on my card that was not authorized. Told me 30 days for a resolution . It's a simple fix that does not require 30 days . My bank would have it resolved in 7 days . Your customer service line needs to be more user friendly .Blackhawk Network Holdings, Inc.
Date: 02/18/2025
Hello ***,Thank you for sharing your feedback. We sincerely apologize for any frustration caused by the delay in resolving the issue with your card. We understand how important it is to have these matters addressed promptly. Our customer service team will be reaching out to you directly to resolve this situation as quickly as possible. We also appreciate your comments regarding the user-friendliness of our service line, and we will take that into consideration as we continue to improve. Thank you for your patience and understanding.Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromCatherine W
Date: 02/14/2025
5 starsExtremely pleased with handling problem with the *** I called after losing the email related to using the virtual gift card from the ** settlement. Being 84, never used one before and was at a loss as to what to do. He quickly converted it to a plastic card that is still being processed. Very helpful and professional.Blackhawk Network Holdings, Inc.
Date: 02/18/2025
Hello *********,Thank you so much for taking the time to share your experience! We're so glad to hear that our representative was able to assist you with converting your virtual gift card and provide the support you needed. We understand that navigating new technology can be challenging, especially when it's something new, and we're thrilled to know that the process was made easier for you. Your kind words mean a lot to us, and we're grateful for the opportunity to assist you. If you need any further help, please don't hesitate to reach out.Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromLisell R
Date: 02/14/2025
5 starsTimely resolution and problem solving. **************** agent was able to provide a new card instantly.Blackhawk Network Holdings, Inc.
Date: 02/19/2025
Hello ******,Thank you for your wonderful feedback! We're delighted to hear that our customer service team was able to assist you quickly and provide a timely resolution. Your satisfaction is our top priority, and we truly appreciate you taking the time to share your positive experience. If you ever need further assistance, we're always here to help!Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************
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