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Blackhawk Network Holdings, Inc.Headquarters
Reviews
This profile includes reviews for Blackhawk Network Holdings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,977 Customer Reviews
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Review fromBess W
Date: 02/17/2025
1 starHad to contact customer service and had to provide proprietary information in order to use my card. It took 3 days a resolution.
Blackhawk Network Holdings, Inc.
Date: 02/27/2025
Hello ****,Thank you for sharing your feedback. We're truly sorry to hear about the difficulties you encountered while using your card and the extended resolution time. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. Our team will reach out to you directly to resolve this issue as quickly as possible and ensure a smoother experience moving forward. We appreciate your patience and understanding.Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromDavid K
Date: 02/17/2025
5 starsThe rewards are not capable of being loaded to a ****** wallet or similar account. This was never converted prior to redemption. I have no need to be forced to shop online. It took 5 calls to customer service, wasting my tome through many menus, to find this out. Horrible communication.Blackhawk Network Holdings, Inc.
Date: 02/19/2025
Hello *****,Thank you for your feedback. We're sorry to hear about the difficulties you experienced with redeeming your reward and the frustration caused by the lack of clear communication. We understand how important it is to have flexible redemption options, and we appreciate you bringing this to our attention. Our team will be reaching out to you directly to assist with your concerns and work toward a resolution.Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromGary R
Date: 02/17/2025
4 starsCustomer Service did a great job and activated my card.Blackhawk Network Holdings, Inc.
Date: 02/27/2025
Hello ****,Thank you so much for sharing your feedback! We're thrilled to hear that our customer service team was able to assist you and successfully activate your card. We strive to provide the best experience for our customers, and we're grateful for your recognition. If you ever need further assistance, don't hesitate to reach out!Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromJenny H
Date: 02/16/2025
5 starsI had a gift card that I uploaded to my digital wallet and tried to use it. It didnt work for some reason, there was an error message stating that my new card wassuspended. I was able to call customer service and they were able to issue a new one right away.Blackhawk Network Holdings, Inc.
Date: 02/19/2025
Dear *****,Thank you for your wonderful review! We appreciate you sharing your experience and are pleased to hear that our customer service team was able to quickly resolve the issue with your gift card. Your satisfaction is important to us, and we are glad we could assist you. If you ever need further support, please don't hesitate to reach out.Warm Regards,**** *.The Blackhawk Network Customer Service Team ****************************Review fromRobert L
Date: 02/16/2025
5 starsI liked it a lot a n d would do one againBlackhawk Network Holdings, Inc.
Date: 02/18/2025
Hello ******,Thank you for your wonderful review! We're so glad to hear that you had a great experience and would choose us again. Your feedback means a lot to us, and we truly appreciate your support. If you ever need anything in the future, we're here to help!Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromAndrew C
Date: 02/15/2025
5 starsInitial problem with my card not working, but customer service was prompt and efficient.Blackhawk Network Holdings, Inc.
Date: 02/18/2025
Hello ******,Thank you for your kind review! We're sorry to hear you initially had trouble with your card, but we're delighted that our customer service team could assist you promptly and efficiently. Your satisfaction is important to us, and we truly appreciate you taking the time to share your positive experience. If you ever need further assistance, we're always here to help!Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromGlenn S
Date: 02/15/2025
4 starsThank you for the opportunity to allow me to voice out my opinion on this survey.Blackhawk Network Holdings, Inc.
Date: 02/18/2025
Hello *****,Thank you for taking the time to share your feedback! We truly appreciate your input and are grateful for the opportunity to hear your thoughts. If you ever need any assistance in the future, please don't hesitate to reach out.Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromNicolette S
Date: 02/15/2025
4 starsI received the amount and new card in a good time frame.Blackhawk Network Holdings, Inc.
Date: 02/18/2025
Hello *********,Thank you for sharing your experience! We're pleased to hear that you received your new card and funds in a timely manner. Your feedback is truly appreciated, and we're glad we could provide a smooth resolution. If you ever need further assistance, please don't hesitate to reach out.Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromJay T
Date: 02/15/2025
5 starsFast and easy response and resolution to card security issueBlackhawk Network Holdings, Inc.
Date: 02/18/2025
Hello ***,Thank you for your kind words! We're delighted to hear that you had a fast and easy experience resolving your card security issue. Ensuring our customers feel supported and secure is our top priority, and we appreciate you taking the time to share your positive experience. If you ever need further assistance, we're always here to help!Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromDean T
Date: 02/15/2025
3 starsCard didnt arrive, had it cancelled and a second sent. Still waiting for the arrival of second requested one. Only wish that the expiration date could be extended but will work with what we get.Blackhawk Network Holdings, Inc.
Date: 02/18/2025
Hello ****,Thank you for sharing your feedback, and we sincerely apologize for the delays with your card delivery. We understand how important it is for you to receive your card promptly, and we're truly sorry for the inconvenience this has caused. Our team will reach out to you directly to help resolve the issue and ensure that you receive the second card as soon as possible. We appreciate your patience and look forward to assisting you further.Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************
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