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Blackhawk Network Holdings, Inc.Headquarters
Reviews
This profile includes reviews for Blackhawk Network Holdings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,977 Customer Reviews
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Review fromJorge B
Date: 02/17/2025
5 starsGreat service. The card is easy to use and very easy to put on Apple Pay or any of the other wallets.
Customer service is easy to get hold of and they are great at answering all questions.
Blackhawk Network Holdings, Inc.
Date: 02/27/2025
Hello *****,Thank you so much for your wonderful review! We're thrilled to hear that you find our service easy to use and that the process of adding the card to Apple Pay and other wallets has been seamless. We also appreciate your kind words about our customer service we're so glad we could assist you with all your questions. Your feedback means a lot to us, and we look forward to continuing to serve you!Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromLowell K
Date: 02/17/2025
5 starsThe incentive I received was easy to redeem. It went well and the choices were good. There customer service was very helpful and resolved my issue and answered my questions quickly.Blackhawk Network Holdings, Inc.
Date: 02/27/2025
Hello ******,Thank you for your wonderful review! We're delighted to hear that you found the redemption process easy and that you were pleased with the available choices. It's especially great to know that our customer service team was able to assist you quickly and effectively. Your feedback means a lot to us, and we truly appreciate you taking the time to share your experience!Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromKim J
Date: 02/17/2025
5 starsGreat company, easy to deal with and easy to resolve an issues you might have. Friendly and supportiveBlackhawk Network Holdings, Inc.
Date: 02/27/2025
Hello ***,Thank you so much for taking the time to leave this kind review! We're thrilled to hear that your experience with Blackhawk Network has been positive, and we truly appreciate your kind words about our customer service. Our team works hard to ensure all of our customers are supported, and it's wonderful to know that we were able to make your experience easy and enjoyable. We look forward to continuing to serve you!Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromSusan B
Date: 02/17/2025
1 starI would not recommend giving this card in place of cash. Retail options are very limited and the process to activate, get a pin, which is needed for most transactions, takes too long and is complicated. I should be able to use my money anywhere I wish. It’s embarrassing to get to check out and realize that card doesn’t work and even calling the customer service number isn’t much help.Blackhawk Network Holdings, Inc.
Date: 02/27/2025
Hello *****,We're sorry to hear about your experience with your card. We understand how frustrating it can be to face challenges with activation, PIN setup, and usage at checkout. Our team is committed to helping resolve this issue, and we will be reaching out to you directly to assist further. Thank you for bringing this to our attention.Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromMonique S
Date: 02/17/2025
5 starsGood customer service and fast and issue resolution agent Thank YouBlackhawk Network Holdings, Inc.
Date: 02/26/2025
Hello *******,Thank you for taking the time to share your positive experience! We're thrilled to hear that our customer service team was able to resolve your issue quickly and effectively. Your feedback is truly appreciated, and we're grateful for the opportunity to assist you. If you need further assistance in the future, please don't hesitate to reach out.Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromBarbara B
Date: 02/17/2025
5 starsWas given e-gift card through promotion of a particular product. When difficulties arose due to link customer service was able to retrieve and resend. I am very satisfied.Blackhawk Network Holdings, Inc.
Date: 02/26/2025
Hello *******,Thank you so much for sharing your positive experience with us! We're thrilled to hear that our customer service team was able to assist you with the issue you encountered and ensure you received your e-gift card. Your satisfaction is our priority, and we truly appreciate your feedback. If you need any further assistance, please don't hesitate to reach out!Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromJoan S
Date: 02/17/2025
5 starsMy customer service rep was professional, addressed my question, and even provided more info to help with potential follow-up questions. Very helpful. Oh, and my call was answered promptly...certainly a bonus!!Blackhawk Network Holdings, Inc.
Date: 02/26/2025
Hello ****,Thank you so much for your kind words! We're thrilled to hear that our customer service team was able to address your questions and provide additional helpful information. It's great to know that your call was answered promptly and you had a positive experience. We truly appreciate your feedback and are grateful for your support!Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromCynthia C
Date: 02/17/2025
5 starsVery easy to use and registration assistance was helpful. Quite happy with my digital card.Blackhawk Network Holdings, Inc.
Date: 02/26/2025
Hello *******,Thank you for your kind words! We're delighted to hear that you found our service easy to use and that our registration assistance was helpful. It's wonderful to know you're happy with your digital card. If you ever need any further support, we're always here to help. Enjoy your card!Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromPatricia E
Date: 02/17/2025
2 starsBlackhawk has a 5% cash back, but they don't honor the merchants that they have listed.Blackhawk Network Holdings, Inc.
Date: 02/27/2025
Hello ********,Thank you for sharing your feedback. We understand your frustration regarding the issue with the merchants not being honored for the 5% cash back offer. We sincerely apologize for any inconvenience this has caused. Our team will reach out to you directly to investigate this matter further and work toward a resolution. We appreciate your patience and look forward to assisting you.Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromKunle K
Date: 02/17/2025
3 starsI have had 2 experiences: 1 was excellent as I just accessed the card & used on Amazon; the other was embarrassing as I opted for the card option & got declined twice on **********. I’m in between to be honest but willing to give it 1 more tryBlackhawk Network Holdings, Inc.
Date: 02/27/2025
Hello *****,Thank you for sharing your feedback. We're sorry to hear about the experience you had at Chik-Fil-A, and we understand how frustrating it must have been to have your card declined. We're glad to hear that your ****** purchase went smoothly. Our team will reach out to you directly to better understand the issue and ensure everything is resolved for your next experience. We appreciate your patience and willingness to give us another try.Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************
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