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Blackhawk Network Holdings, Inc.Headquarters
Reviews
This profile includes reviews for Blackhawk Network Holdings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,977 Customer Reviews
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Review fromThomas S
Date: 02/17/2025
5 starsgreat product made activation very simple will use in near future
Blackhawk Network Holdings, Inc.
Date: 02/25/2025
Hello ******,Thank you for your wonderful review! We're thrilled to hear that you had a smooth activation experience and that youre happy with our product. Your feedback means a lot to us, and we truly appreciate your support. We look forward to serving you again in the near future!Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromAlberta Z
Date: 02/17/2025
4 starsThey do great support system I know they're extremely busy so I'll just wait to see they resolved the issueBlackhawk Network Holdings, Inc.
Date: 02/27/2025
Hello Alberta,Thank you so much for your kind words! We truly appreciate your patience and understanding as we work to resolve your issue. Our team is committed to providing the best support possible, and we're grateful for your acknowledgment of our efforts. Rest assured, we'll continue working on your case and do our best to address any outstanding concerns as soon as we can.Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromJoann F
Date: 02/17/2025
3 starsMy card wasnt working all of a sudden. I had to call in only to find that it was cancelled due to potential fraud. While I appreciate that, it would have been nice if I was notified via email or phone.Instead, I had to call. My replacement card was sent, but never received so I had to call again!Blackhawk Network Holdings, Inc.
Date: 02/18/2025
Hello *****,We sincerely apologize for the inconvenience and frustration caused by the unexpected card cancellation and the challenges you faced in receiving your replacement. While we appreciate your understanding regarding fraud protection, we recognize the importance of clear communication and a smooth resolution process. Our team will be reaching out to you directly to address this matter and ensure you receive the assistance you need.Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromGordon R
Date: 02/17/2025
5 starsDid a good job resolving my problem and issued me a new card due to security concernsBlackhawk Network Holdings, Inc.
Date: 02/19/2025
Dear ******,Thank you for your 5-star review! We appreciate your kind words and are pleased to hear that we could successfully resolve your concern and provide you with a new card for security reasons. Your satisfaction and security are our top priorities, and we are glad we could assist you. If you ever need further support, please dont hesitate to reach out.Warm Regards,**** *.The Blackhawk Network Customer Service Team ****************************Review fromRita L
Date: 02/17/2025
5 starsI was very pleased with the gentleman that helped resolve my issue. He was very professional and precise and knew what he was doing. I needed to speak to a supervisor which I did and the supervisor on call that evening was the best! I literally was stressing thinking it's going to be a back n forth discussion, but to my surprise there was a how can I help you?, and his first response on how he was going to take care of my problem , was exactly what I wanted to hear! He took care of it in less than 5 minutes. That's what I call customer service at its best! THANK YOU!!Blackhawk Network Holdings, Inc.
Date: 02/27/2025
Hello ****,Thank you so much for sharing your positive experience! We're thrilled to hear that our team was able to resolve your issue quickly and professionally. We strive to provide excellent customer service, and it's wonderful to know that our efforts made a difference for you. Your kind words are truly appreciated, and we'll be sure to share your feedback with the team. If you ever need assistance again, we're here to help!Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromPeter L
Date: 02/17/2025
1 starMy issue was never resolved by the customer service agent. It was activated as a debit card when it should have been a credit card. Furthermore, the card was requiring a PIN number which I never set up as well. Therefore, I couldn't use it at any local merchant to redeem the entire value amount on the Digital Visa card.Blackhawk Network Holdings, Inc.
Date: 02/27/2025
Hello *****,We are truly sorry to hear about the difficulties you've experienced with your ************ card. We understand how frustrating it must be to face issues with activation and PIN requirements, and we sincerely apologize for the inconvenience this has caused. Our team is reviewing your case and will be reaching out to you directly to resolve this matter as quickly as possible. We appreciate your patience and are committed to assisting you in getting this resolved.Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromleonela m
Date: 02/17/2025
5 starsbest costimer service and the resolve my problem very fast thankBlackhawk Network Holdings, Inc.
Date: 02/19/2025
Dear *******,Thank you for your kind words! We truly appreciate your feedback and are delighted to hear that you had a positive experience with our customer service team. Providing prompt and efficient support is our top priority, and were glad we could resolve your issue quickly. If you ever need assistance in the future, please dont hesitate to reach out.Warm Regards,**** *.The Blackhawk Network Customer Service Team ****************************Review fromJemaire H
Date: 02/17/2025
2 starsWas told to call to get activation code. They called back asking for it. I told them I never got followup email from equifax that had it. Was told someone with more access would contact me. Instead they called me and asked for activation code and said they couldn't help without it. Going in circles and resolved nothing.Blackhawk Network Holdings, Inc.
Date: 02/19/2025
Dear Jemaire,We appreciate you sharing your experience and understand how frustrating this situation must be. We sincerely apologize for any inconvenience youve encountered while trying to resolve this matter. Ensuring a smooth and efficient resolution is important to us, and we regret that you feel caught in a cycle without progress. We have sent you an email with further details and next stepsplease check your inbox at your earliest convenience.Warm Regards,**** *.The Blackhawk Network Customer Service Team ****************************Review fromTinika Y
Date: 02/17/2025
5 starsThis company was awesome they answered all of my questions in a timely matter my card wasn't working but they fixed it right away thank you so muchBlackhawk Network Holdings, Inc.
Date: 02/19/2025
Dear ******,We sincerely appreciate your thoughtful review! It is wonderful to hear that our team was able to address your concerns promptly and ensure your card was working as expected. Providing timely and effective support is our priority, and we are glad we could assist you. Thank you for taking the time to share your positive experience with us!Warm Regards,**** *.The Blackhawk Network Customer Service Team ****************************Review fromGabriel C
Date: 02/17/2025
1 starI can't use my card at any store I go to I get an error I called costumer service they issued another card but the same ting Is happening so I called again and they said they would send me a link so I can get a physical card and It's been 3 days and the email with the link was never sent.Blackhawk Network Holdings, Inc.
Date: 02/19/2025
Dear *******,We appreciate you sharing your experience and apologize for the difficulties you've encountered with your card. Our team has sent an email with further instructions, and we kindly ask you to check your inbox, including your spam or junk folder. If you have not received it, please reach out to our customer service team so we can assist you further.Warm Regards,**** *.The Blackhawk Network Customer Service Team ****************************
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