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Blackhawk Network Holdings, Inc.Headquarters
Reviews
This profile includes reviews for Blackhawk Network Holdings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,977 Customer Reviews
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Review fromDon S
Date: 02/18/2025
5 stars**************** was a delight. The representative clearly understood my issue and help me resolve it immediately, and even showed me by telling me how to navigate on my computer inthe settings. This made the whole matter completely fixed and gave me a method of dealing with it in case I should have a future problem.
Blackhawk Network Holdings, Inc.
Date: 02/25/2025
Hello Don,Thank you for taking the time to leave such a kind review! We're thrilled to hear that our customer service team was able to resolve your issue quickly and effectively. It's great to know that the representative not only helped fix the problem but also empowered you with the knowledge to navigate similar situations in the future. We truly appreciate your feedback and are always here if you need further assistance!Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromCharles R
Date: 02/18/2025
5 starsBlackhawk is a good company. They made redemption of breeze, and the customer service is very helpfulBlackhawk Network Holdings, Inc.
Date: 02/25/2025
Hello *******,Thank you so much for your kind words! We're thrilled to hear that your experience with Blackhawk was smooth and that our customer service team was able to assist you effectively. We truly appreciate your positive feedback and are happy to know that the redemption process was easy for you. Your satisfaction is our priority, and we look forward to serving you again in the future!Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromSamuel D
Date: 02/18/2025
5 starsThey resolved my issue immediately. Expensive replacement fee. But at least it was a quick fixBlackhawk Network Holdings, Inc.
Date: 02/25/2025
Hello ******,Thank you for your 5-star review! We're glad we could resolve your issue quickly and appreciate your feedback regarding the replacement fee. Your input is valuable to us, and we're always looking for ways to improve our services. If you ever need further assistance, please don't hesitate to reach out.Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromAndrew B
Date: 02/18/2025
5 starsI recently contacted customer service after having a issue with my credit card. After verification of my account I was able to use my card again. The problem was resolved in les than ten minutes . Great job guys!Blackhawk Network Holdings, Inc.
Date: 02/25/2025
Hello ******,Thank you so much for your kind words! We're thrilled to hear that our customer service team was able to resolve the issue with your credit card so quickly. We take great pride in providing prompt and efficient support, and we're grateful for your positive feedback. If you ever need assistance in the future, don't hesitate to reach outwe're always here to help!Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromKelly C
Date: 02/18/2025
5 starsThe phone menu was clear and it was easy to get in touch with a real person, and the customer support is good, in my experience.Blackhawk Network Holdings, Inc.
Date: 02/25/2025
Hello *****,Thank you for your wonderful feedback! We're delighted to hear that you found our phone menu easy to navigate and that our customer support team provided you with a positive experience. Your satisfaction is important to us, and we truly appreciate you taking the time to share your experience. If you ever need assistance in the future, we're always here to help!Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromKayla L
Date: 02/18/2025
5 starsGreat customer service when I had a question. Quick and easy support!Blackhawk Network Holdings, Inc.
Date: 02/25/2025
Hello *****,Thank you so much for your wonderful review! We're thrilled to hear that our customer service team was able to assist you quickly and make your experience smooth. Your feedback means a lot to us, and we're grateful for the opportunity to serve you. If you have any further questions or need assistance, please don't hesitate to reach out!Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromMarco M
Date: 02/18/2025
5 stars**************** good and easy to reach. Had security issues with my card and they were solved fast.Blackhawk Network Holdings, Inc.
Date: 02/25/2025
Hello *****,Thank you for your kind words and for taking the time to share your experience with us! We're so glad to hear that our customer service team was able to assist you promptly and resolve the security issue with your card. Your satisfaction is our top priority, and it's great to know that we were able to meet your needs. We appreciate your trust in us and look forward to serving you again in the future.Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromTiff F
Date: 02/18/2025
3 starsI like having a *** giftcard as a work incentive. However, I don't like that I can't use it to purchase other giftcards and the number of merchants I can use my giftcard with is/was very limited. Expanding the merchant list to include restaurants and large discount retailers like ******** and ****** would make the card more useful.Blackhawk Network Holdings, Inc.
Date: 02/19/2025
Hello Tiff,Thank you for sharing your feedback. We're glad you appreciate your BHN gift card as a work incentive. We understand your concerns about merchant availability and restrictions on gift card purchases. Our team continuously evaluates ways to improve our offerings, and we appreciate your input. We will be reaching out to you directly to discuss your experience further and explore any possible solutions.Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromJulie G
Date: 02/18/2025
4 starsIts horrifyingly difficult to get a *** on the phone, but once you do theyre amazing!Blackhawk Network Holdings, Inc.
Date: 02/25/2025
Hello *****,Thank you for your positive feedback! We're so glad to hear that once you were able to connect with a representative, your experience was exceptional. We understand how frustrating it can be to reach the right support, and we're working to improve our availability to ensure a smoother experience for all customers. Your kind words mean a lot to us, and we truly appreciate your patience and understanding.Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromRosanne R
Date: 02/17/2025
5 starsThe *** was able to guide me on getting the card loaded to my apple wallet and ***laced the defective code I had. Kudos to the ***!!These people have a grasp of what they are online to help customers with. Personally I am not a fan of virtual debit cards. Too many reasons to list.But the helpline is great!Blackhawk Network Holdings, Inc.
Date: 02/19/2025
Dear *******,We truly appreciate your kind words and your 5-star review! We're delighted to hear that our representative was able to assist you in loading your card to Apple Wallet and resolving the issue with the defective code. Providing excellent customer support is our priority, and it's rewarding to know that our team met your expectations. While we understand your concerns about virtual debit cards, were glad that our helpline was able to provide a positive experience. Thank you for your feedback and for recognizing our teams dedication!Warm Regards,**** *.The Blackhawk Network Customer Service Team ****************************
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