Internet Marketing Services
Blackhawk Network Holdings, Inc.Headquarters
Reviews
This profile includes reviews for Blackhawk Network Holdings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,976 Customer Reviews
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Review fromDana M
Date: 02/20/2025
5 starsI think it's great that we can get a virtual card to use online or in store. I had a good experience using my card. Thanks so much and I highly recommend them.
Blackhawk Network Holdings, Inc.
Date: 02/21/2025
Hello ****,Thank you for your kind words and for sharing your positive experience! We're delighted to hear that you found our virtual card convenient for both online and in-store use. Your recommendation means a lot to us, and we truly appreciate your support. If you ever need assistance in the future, we're always here to help. Thanks again for choosing Blackhawk Network!Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromJeffrey S
Date: 02/20/2025
1 starSupport bounced me from the gift card sender back and forth because they don't have a clue.Blackhawk Network Holdings, Inc.
Date: 02/21/2025
Hello *******,We're sorry to hear about your experience and understand how frustrating it must be to be redirected without a clear resolution. Our team is committed to addressing your concerns, and we will be reaching out to you directly to help resolve this issue as quickly as possible. Thank you for bringing this to our attention.Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromBill R
Date: 02/20/2025
5 starsCalled them about an expired debit card that I'd gotten for doing a survey. The *** was extremely friendly and reissued the card with a new expiration date and waived the fee. I used it immediately. I am very pleased with the service. Sadly (as is typical these days), the phone menu didn't make it easy to speak to a ***, but I hit 0 a couple of times and got through to someone.Blackhawk Network Holdings, Inc.
Date: 02/21/2025
Hello ****,Thank you for sharing your positive experience! We're delighted to hear that our representative provided friendly and efficient service in resolving your expired card issue and waiving the fee. Your feedback about the phone menu is valuable, and we appreciate your patience in reaching a representative. We're always looking for ways to improve, and we're grateful for your kind words and 5-star rating. If you ever need assistance in the future, we're here to help!Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromJessica B
Date: 02/20/2025
5 starsI had a issue apparently either the email with virtual card. After a few emails I finally got it.Blackhawk Network Holdings, Inc.
Date: 02/25/2025
Hello *******,Thank you for your 5-star review! We're glad to hear that our team was able to assist you in resolving the issue with your virtual card delivery. We appreciate your patience throughout the process and are happy that everything worked out. If you ever need further assistance, please don't hesitate to reach out.Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromYasmine S
Date: 02/19/2025
4 starsThe digital card and app doesnt sync in order to provide ease and use of the digital card with merchants I would suggest a physical card to prevent inconveniences while shopping also there was an experience with glitches when attempting to use the digital card for online bill payments. It was very problematic in making purchases due to the digital card not syncing when downloading the app creating an account and loading the digital card the app did not acknowledge the card being activated so the app was useless when attempting to obtain balances and transaction history it was very frustratingBlackhawk Network Holdings, Inc.
Date: 02/21/2025
Hello Yasmine,Thank you for sharing your experience. We understand how frustrating it must have been to encounter issues with syncing your digital card and app, as well as the challenges with online bill payments. We appreciate your feedback on the convenience of a physical card option. Our team will be reaching out to you directly to assist with resolving these concerns and ensure you have a smoother experience moving forward.Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromDuronnia B
Date: 02/19/2025
5 starsVery friendly and very good at solving the problem that i had..she was very efficient and knew just what i needed to do.Blackhawk Network Holdings, Inc.
Date: 02/25/2025
Hello Duronnia,Thank you so much for your kind words! We are so happy to hear that you had a positive experience with our team. It's wonderful to know that the support you received was both friendly and efficient, and that we were able to resolve your issue. We truly appreciate you taking the time to share your feedback and are grateful for your trust in us!Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromAnnette O
Date: 02/18/2025
5 starsSuper friendly and very good at addressing issues and hassle freeBlackhawk Network Holdings, Inc.
Date: 02/19/2025
Hello *******,Thank you for your kind words! We're delighted to hear that you had a positive experience with our team. Providing hassle-free support and addressing concerns efficiently is our priority. We truly appreciate your feedback and will be reaching out to you directly to ensure everything is fully resolved. If you need any further assistance in the meantime, please don't hesitate to reach out.Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromBlanche D
Date: 02/18/2025
5 starsFrustrating trying to reach an actual person but then great customer service! ****** was outstanding and helped me with my expired replacement **** cards.Blackhawk Network Holdings, Inc.
Date: 02/19/2025
Hello *******,Thank you for sharing your experience! We understand how frustrating it can be to reach the right support, and we truly appreciate your patience. We're delighted to hear that ****** provided outstanding assistance and helped resolve your concern with your expired replacement **** cards. Your feedback means a lot to us, and we'll continue working to improve our support process. If you ever need further assistance, please don't hesitate to reach out.Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromJeff M
Date: 02/18/2025
1 starThe service they provide is borderline criminal. I was to receive about $15 from a class- action settlement. This service was tasked with putting that on a debit card and electronically delivering it (they charge a fee for physical card). Upon delivery, they froze my funds, and required a utility bill and copy of a government ID to settle the matter. Their "unfreezing" note stated that I couldn't use the debit card as a partial payment, and I couldn't use it to buy a gift card (necessitating that money be left on the card for them to keep). Seriously, I don't see how this operation is legal.
Also, they offered $10 to write a review.Blackhawk Network Holdings, Inc.
Date: 02/27/2025
Hello ****,We're truly sorry to hear about your experience, and we understand how frustrating this situation must be. We take concerns like yours seriously, and our team will be reaching out to you directly to resolve the issue and clarify any confusion. We appreciate your patience as we work to address this matter.Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromDon S
Date: 02/18/2025
5 stars**************** was a delight. The representative clearly understood my issue and help me resolve it immediately, and even showed me by telling me how to navigate on my computer inthe settings. This made the whole matter completely fixed and gave me a method of dealing with it in case I should have a future problem.Blackhawk Network Holdings, Inc.
Date: 02/25/2025
Hello Don,Thank you for taking the time to leave such a kind review! We're thrilled to hear that our customer service team was able to resolve your issue quickly and effectively. It's great to know that the representative not only helped fix the problem but also empowered you with the knowledge to navigate similar situations in the future. We truly appreciate your feedback and are always here if you need further assistance!Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************
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