Internet Marketing Services
Blackhawk Network Holdings, Inc.Headquarters
Reviews
This profile includes reviews for Blackhawk Network Holdings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,976 Customer Reviews
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Review fromThomas S
Date: 02/23/2025
5 starsGreat company! Easy to work with and reliable. It was a pleasure working with them and I appreciate their hard work.
Blackhawk Network Holdings, Inc.
Date: 03/04/2025
Dear ******,Thank you for your wonderful review! We truly appreciate your kind words and are delighted to hear that you found our team easy to work with and reliable. Providing a seamless and positive experience is always our goal, and its rewarding to know that our efforts made a difference for you. We sincerely appreciate your support and look forward to serving you again in the future.Warm Regards,**** *.The Blackhawk Network Customer Service Team ****************************Review fromJuanita G
Date: 02/23/2025
5 starsThey did a great job removing my issue. They replaced my gift card immediately. I was very pleased with the outcome. The gentleman who assisted me was very caring and very professional.Blackhawk Network Holdings, Inc.
Date: 02/25/2025
Hello *******,Thank you for your kind words! We're delighted to hear that our team provided you with prompt and caring assistance in resolving your issue. Ensuring a positive experience for our customers is our top priority, and we're glad we could quickly replace your gift card and meet your expectations. We truly appreciate your feedback and your 5-star review!Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromPhilip W
Date: 02/22/2025
5 starsUse on line for less headaches. Not easy to use gift card in store. Got a new card to be able to use it. Knowledgeable staff and kind!. Very helpful!Blackhawk Network Holdings, Inc.
Date: 02/25/2025
Hello ******,Thank you for your wonderful 5-star review! We're glad to hear that our team was able to assist you and that you found them knowledgeable and kind. We understand that using a gift card in-store can sometimes be challenging, and we appreciate your patience. It's great to know that you were able to get a new card and continue using it smoothly online. If you ever need further assistance, we're always here to help!Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromChristine P
Date: 02/22/2025
1 starI think this company engages in fraudulent business practices. I thought I ordered a gift card online from ********************. It turns out I ended up with this Blackhawk/Cashstar company. They took my money immediately and I have yet to receive my gift card. I spent 1 & 1/2 hours on the phone going in circles. Blackhawk **** claim to know nothing about cash star. I am now forced to take the problem up with my credit card company. My fault of course for assuming that I was doing business with ********************. This has been a very frustrating transaction. Beware of this company.Blackhawk Network Holdings, Inc.
Date: 02/25/2025
Hello *********,We're sorry to hear about your experience and understand how frustrating this must be. Our team is committed to resolving this matter for you, and we will be reaching out to you directly to assist further. Please know that we take customer concerns seriously and appreciate the opportunity to make this right.Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromLaurie H
Date: 02/22/2025
5 starsBlackhawk Bank has wonderful customer service. The tellers are very knowledgeable of all the products that the bank offers.Blackhawk Network Holdings, Inc.
Date: 02/25/2025
Hello ******,Thank you so much for sharing your wonderful feedback! We're thrilled to hear that you've had a positive experience with Blackhawk Bank and that our tellers were able to assist you with their knowledge of the products we offer. Your kind words truly mean a lot to us, and we appreciate you taking the time to share your thoughts. We look forward to continuing to serve you!Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromTJ M
Date: 02/22/2025
1 starWas sent an electronic gift card. When I tried to use it, the card was blocked. Contacted the company who said it was denied for possiblefraud. First time I tried to use the card. They had no explanation why it was blocked or what was fraudulent. Was a simple Online purchase. Reach the supervisor who sent me a physical card. Try to use that card and charge would not go through. Contacted the company again who claimed It was denied as a reoccurring charge. I was trying to book a 4 hr tour. One and done. No reoccurring anything. So this company clearly cannot get its act together. Strongly do not recommend ever using them.Blackhawk Network Holdings, Inc.
Date: 02/25/2025
Hello **,We sincerely apologize for the frustration and inconvenience you've experienced while trying to use your gift card. We understand how disappointing this situation must be, and we appreciate you bringing it to our attention. Our team will be reaching out to you directly to assist in resolving this matter as quickly as possible.Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromValerie W
Date: 02/21/2025
4 starsGreat customer service. Easily explained and resolved my issue. I would recommend that they offer no addl fees during physical card redemption.Blackhawk Network Holdings, Inc.
Date: 02/25/2025
Hello *******,Thank you for your kind words and for sharing your experience! We're delighted to hear that our customer service team was able to assist you quickly and clearly. We also appreciate your feedback regarding fees during physical card redemption and will share it with the appropriate team for consideration. Your input helps us improve, and we truly value your recommendation!Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromAngie B
Date: 02/21/2025
5 starsFast and easy to finish survey. The questions were simple and straight forward during the rapid processing of my survey.Blackhawk Network Holdings, Inc.
Date: 02/25/2025
Hello *****,Thank you for your wonderful review! We're delighted to hear that you found the survey process fast, easy, and straightforward. Your positive feedback means a lot to us, and we appreciate you taking the time to share your experience. If you ever need assistance in the future, we're always here to help!Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromVera R
Date: 02/21/2025
5 starsGood professionalism and understanding not to mention how easy it was to activate my e-cardBlackhawk Network Holdings, Inc.
Date: 02/25/2025
Hello ****,Thank you for your kind words! We're delighted to hear that you had a smooth experience activating your e-card and that our team's professionalism and understanding made a positive impression. Your feedback means a lot to us, and we truly appreciate you taking the time to share your experience. If you ever need assistance in the future, we're here to help!Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromDeandra C
Date: 02/21/2025
1 starThey took my money from my digital card without calling me and put it on a physical card that I wont get for 7 to 10 business days so now I cant use my moneyBlackhawk Network Holdings, Inc.
Date: 02/25/2025
Hello *******,We're sorry to hear about your experience with your digital card. We understand how frustrating it must be to have your funds transferred without prior notice, especially when you need access to them. Our team will be reaching out to you directly to look into this matter and work toward a resolution.Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************
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