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Blackhawk Network Holdings, Inc.Headquarters
Reviews
This profile includes reviews for Blackhawk Network Holdings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,976 Customer Reviews
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Review fromIngrid R
Date: 02/25/2025
5 starsGreat experience in resolutions and professional handling of problems and questions. Quick response times for direct conversations with customer service
Blackhawk Network Holdings, Inc.
Date: 02/26/2025
Hello ******,Thank you for your kind words! We're delighted to hear that you had a great experience with our customer service team. Providing prompt and professional support is our top priority, and we're glad we could assist you efficiently. If you ever need anything in the future, please don't hesitate to reach out. We truly appreciate your feedback and your 5-star review!Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromDonald L
Date: 02/25/2025
1 starI received a $10 gift card from a settlement and was unable to use it online. When I contacted customer service, they wanted me to send in five pieces of documentation even after they verified my identity over the phone.Blackhawk Network Holdings, Inc.
Date: 03/06/2025
Hello ******,We're truly sorry to hear about the difficulties you encountered with your gift card and the verification process. We understand how frustrating it can be to provide additional documentation after your identity was already confirmed. Please know that your feedback is important to us, and we want to resolve this as quickly as possible. Our team will be reaching out to you directly to assist with the situation and ensure everything is properly addressed.Warm regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromFrank H
Date: 02/25/2025
5 starsGreat company that always helps if anything goes wrong with their product.Blackhawk Network Holdings, Inc.
Date: 03/06/2025
Hello *****,Thank you so much for your wonderful feedback! We're thrilled to hear that you've had positive experiences with our company and that we've been able to assist when needed. Your kind words mean a lot to us, and it's always a pleasure to know our support makes a difference. We appreciate your trust in Blackhawk Network and look forward to continuing to serve you!Warm regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromMichael T
Date: 02/25/2025
4 starsThe service representative did an outstanding job. They were professional and took care of my issue and a single phone call.Blackhawk Network Holdings, Inc.
Date: 03/06/2025
Hello *******,Thank you so much for your kind words and positive feedback! We're thrilled to hear that our service representative was able to assist you efficiently and professionally. We take great pride in providing excellent customer service, and it's wonderful to know that your issue was resolved with a single phone call. We truly appreciate your feedback and your trust in Blackhawk Network!Warm regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromMarie C
Date: 02/25/2025
5 starsGreat service! Fast resolution by customer service. Nice and knowledgeable agent!Blackhawk Network Holdings, Inc.
Date: 02/26/2025
Hello *****,Thank you for your kind words! We're delighted to hear that you had a great experience with our customer service team. Providing fast and knowledgeable support is our priority, and we're glad we could assist you. Your feedback means a lot to us, and we truly appreciate you taking the time to share your positive experience. If you ever need further assistance, we're always here to help!Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromStephanie H
Date: 02/25/2025
1 starCard was placed on fraud and never got to use it!!!Blackhawk Network Holdings, Inc.
Date: 03/05/2025
Hello *********,We're sorry to hear that your card was placed on fraud hold before you could use it. We understand how frustrating this must be, and we want to help resolve this issue as quickly as possible. Our team will be reaching out to you directly to assist you further. Thank you for bringing this to our attention.Warm regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromJuana T
Date: 02/24/2025
5 starsBlackhawk Bank has wonderful customer service The tellers are very know how to work at all the products that the bank offersBlackhawk Network Holdings, Inc.
Date: 03/04/2025
Dear *****,Thank you for your kind words and for taking the time to share your positive experience. We are pleased to hear that you found our customer service exceptional and that our team members were knowledgeable about our products. Providing outstanding service is our top priority, and your feedback is truly appreciated. We look forward to serving you again in the future.Warm Regards,**** *.The Blackhawk Network Customer Service Team ****************************Review fromDana P
Date: 02/24/2025
1 starThey sell GARBAGE, FRAUDULENT CARDS that end up screwing over consumers! This has happened REPEATEDLY to one of their biggest clients: “Happycards.com”. This company steals money from unwitting consumers and gives them NOTHING in return. No way to contact them and no way to get refunds—many, many, many complaints on this company and Blackhawk Network CONTINUES to do business with these scumbag, fraudulent business people. I guess, anything for a DOLLAR $$ huh?Blackhawk Network Holdings, Inc.
Date: 03/04/2025
Dear ****,We sincerely regret to hear about your experience and appreciate you bringing your concerns to our attention. At Blackhawk Network, we take customer feedback seriously and strive to provide secure and reliable prepaid card solutions. We will be sending you an email shortly to gather more details and work toward a resolution. Please keep an eye on your inbox, and we look forward to assisting you.Warm Regards,**** *.The Blackhawk Network Customer Service Team ****************************Review fromMichelle C
Date: 02/24/2025
4 starsi thought they efficient in handloing my giant eagle gift cards issue. I would use them again if needed.Blackhawk Network Holdings, Inc.
Date: 02/25/2025
Hello ********,Thank you for your kind words! We're delighted to hear that our team efficiently assisted you with your Giant Eagle gift card issue. Your satisfaction is our priority, and we truly appreciate your feedback. If you ever need assistance in the future, we'll be happy to help. Thanks again for choosing us!Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromLafania J
Date: 02/24/2025
5 starsVery please with customer service was sure that the problem taking care ofBlackhawk Network Holdings, Inc.
Date: 02/25/2025
Hello Lafania,Thank you for your kind words! We're delighted to hear that our customer service team was able to assist you and resolve your concern. Your satisfaction is our top priority, and we truly appreciate you taking the time to share your positive experience. If you ever need further assistance, we're always here to help!Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************
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