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Blackhawk Network Holdings, Inc.Headquarters
Reviews
This profile includes reviews for Blackhawk Network Holdings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,976 Customer Reviews
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Review fromDaisy V
Date: 02/25/2025
5 starsVery helpful and tried to resolve my issue and quickly as possible
Blackhawk Network Holdings, Inc.
Date: 02/26/2025
Hello *****,Thank you for your kind words! We're so glad to hear that our team was able to assist you quickly and effectively. Your satisfaction is important to us, and we truly appreciate you taking the time to share your experience. If you ever need further assistance, please don't hesitate to reach out.Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromMelissa C
Date: 02/25/2025
5 stars**************** helped me in a very quick & and timely mannerBlackhawk Network Holdings, Inc.
Date: 02/26/2025
Hello ***,Thank you for your wonderful review! We're delighted to hear that our customer service team was able to assist you quickly and efficiently. Providing timely support is always our priority, and your kind words mean a lot to us. If you ever need assistance in the future, we're here to help!Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromMichael J
Date: 02/25/2025
5 starsGreat response thanks again. This takes a real load off my mind.Blackhawk Network Holdings, Inc.
Date: 02/26/2025
Hello *******,Thank you for your kind words! We're delighted to hear that our response provided you with peace of mind. Your satisfaction is important to us, and we truly appreciate you taking the time to share your positive experience. If you ever need further assistance, we're always here to help!Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromJulie T
Date: 02/25/2025
5 starsVery nice stuff. They are efficient and effective. Very. Easy to talk to and did not have to wait very long to resolve an issue. The customer service team. Takes care of business.Blackhawk Network Holdings, Inc.
Date: 02/26/2025
Hello *******,Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our customer service team and that we were able to resolve your issue quickly. We strive to be efficient and effective, and we're grateful for your feedback. Your satisfaction means a lot to us, and we're always here to assist you whenever you need help!Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromValery S
Date: 02/25/2025
1 starTrash. Can barely use the card how I want toBlackhawk Network Holdings, Inc.
Date: 02/26/2025
Hello ******,We're truly sorry to hear about your experience with your card and understand your frustration. We strive to offer a smooth and easy process, and we want to make this right for you. Our team will be reaching out to you directly to address your concerns and help resolve this issue. We appreciate your feedback and are committed to ensuring you have a better experience moving forward.Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromStephanie B
Date: 02/25/2025
5 starsI added my debit gift card to my apple wallet and attempted to purchase additional funds to my Dunkin Donuts account. It looked like I was charged twice by the bank card, so I called to ask why this had happened. The representative was very helpful, friendly, and efficient. He informed me that no charges had gone through and I still had the full amount left on my card, which made me very happy!Blackhawk Network Holdings, Inc.
Date: 03/08/2025
Hello *********,Thank you so much for sharing your experience! We're thrilled to hear that our representative was able to assist you promptly and provide clarity regarding the charges on your debit gift card. We understand how important it is to resolve these concerns quickly, and we're so glad to know you felt supported. We truly appreciate your kind words and are always here to help if you have any further questions.Warm regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromKshitij S
Date: 02/25/2025
1 starNOT VERY USER FRIENDLY, LONG WAIT TIMES TO SPEAK TO AGENT AND CARD GETS DECLINEDBlackhawk Network Holdings, Inc.
Date: 03/04/2025
Hello *******,Thank you for sharing your experience. We're sorry to hear that you found our service difficult to use and experienced long wait times when reaching our support team. We understand how frustrating it can be when your card is declined, and we want to make this right. A member of our team will be reaching out to you directly to assist with your concerns.Warm regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromScott G
Date: 02/25/2025
3 starsNot bad. Hard to verify if they are legit.Customer service agent was verrrry patient with me.Blackhawk Network Holdings, Inc.
Date: 02/26/2025
Hello *****,Thank you for taking the time to share your feedback. We understand that verifying the legitimacy of services can be a concern, and we appreciate your patience throughout the process. We're glad to hear that our customer service agent was able to assist you, and we will continue to work on improving our processes to ensure a smoother experience for our customers. Please don't hesitate to reach out if you have any further questions or need additional assistance.Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromRobert P
Date: 02/25/2025
5 starsThe level of service is second to none. I appreciate the level of customer serviceBlackhawk Network Holdings, Inc.
Date: 02/26/2025
Hello ******,Thank you so much for your wonderful 5-star review! We truly appreciate your kind words and are thrilled to hear that the level of service you received met your expectations. At Blackhawk Network, we're committed to delivering exceptional customer service, and your feedback means a lot to our team. Thank you for taking the time to share your experience with us!Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromColleen C
Date: 02/25/2025
4 starsQuick resolution for all my redemption issues. I prefer to be paid directly, but this is the next best thing since I can now put my virtual card on my ****** wallet. Previously, it was more difficult to use a virtual card because you had to purchase that exact *** online (in most cases).Blackhawk Network Holdings, Inc.
Date: 02/26/2025
Hello *******,Thank you for your feedback! We're glad to hear that our resolution process helped with your redemption issues and that adding your virtual card to ****** Wallet has made it more convenient to use. We understand the preference for direct payments and appreciate your perspective. Your insights are valuable as we continue to improve our services. If you ever need further assistance, please don't hesitate to reach out.Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************
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