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Blackhawk Network Holdings, Inc.Headquarters
Reviews
This profile includes reviews for Blackhawk Network Holdings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,975 Customer Reviews
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Review fromDeborah M
Date: 02/26/2025
5 starsThey treated me with respect and helped me to resolve my issue very quickly. Staff were very congenial and helpful.
Blackhawk Network Holdings, Inc.
Date: 02/27/2025
Hello *******,Thank you for your kind words! We truly appreciate your feedback and are delighted to hear that our team provided you with respectful and helpful service while quickly resolving your issue. Your satisfaction is our top priority, and knowing that you had a positive experience means a lot to us. If you ever need assistance in the future, we're always here to help!Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromErick G
Date: 02/26/2025
1 starWas sent an electronic gift card. When I tried to use it, the card was blocked. Contacted the company who said it was denied for possiblefraud. First time I tried to use the card. They had no explanation why it was blocked or what was fraudulent.after being on the phone for an hour with customer service they unblocked it then tried using it still doesn't workBlackhawk Network Holdings, Inc.
Date: 02/27/2025
Hello *****,We're sorry to hear about your experience with your electronic gift card. We understand how frustrating it must be to encounter issues when trying to use your card, especially after reaching out to our support team. Please know that we take your concerns seriously, and our team will be reaching out to you directly to assist in resolving this matter as quickly as possible.Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromKarry R
Date: 02/26/2025
4 starsGreat customer service! Card needs more usage options and availability.Blackhawk Network Holdings, Inc.
Date: 02/27/2025
Hello *****,Thank you for your feedback! We're glad to hear that you had a great experience with our customer service team. We appreciate your input regarding the card's usage options and availability, as we're always looking for ways to enhance our products. Your insights help us improve, and we value your support. If you have any specific suggestions, feel free to reach outwe'd love to hear more!Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromCYNTHIA B
Date: 02/25/2025
5 starsThank you for allowing me to voice my opinion. The survey was too long.Blackhawk Network Holdings, Inc.
Date: 02/26/2025
Hello *******,Thank you for your feedback! We appreciate you taking the time to share your experience and are grateful for your 5-star review. We understand that surveys can sometimes feel lengthy, and we value your input as we continuously work to improve the process. Your voice matters to us, and we're glad we could provide you with an opportunity to share your thoughts.Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromyahya m
Date: 02/25/2025
5 starsgreat customer service experience i called service and had them do some leg work for me and it was done right.Blackhawk Network Holdings, Inc.
Date: 02/27/2025
Hello *****,Thank you so much for sharing your feedback! We're thrilled to hear that our customer service team was able to assist you and successfully activate your card. We strive to provide the best experience for our customers, and we're grateful for your recognition. If you ever need further assistance, don't hesitate to reach out!Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromIvan R
Date: 02/25/2025
5 starsAmazing customer service, handle the concern very well. Representatitive knew exactly my issue and took ownership.Blackhawk Network Holdings, Inc.
Date: 03/08/2025
Hello ****,Thank you so much for your kind words and for sharing your positive experience with us! We are thrilled to hear that our customer service team was able to resolve your concern effectively. We take great pride in ensuring our representatives understand and address every issue with care and ownership. Your feedback means a lot to us, and we appreciate the opportunity to serve you.Warm regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromDonna R
Date: 02/25/2025
5 stars**************** was great. The 3.00 charge to get a plastic card was a little high but I received it fairly quick.Blackhawk Network Holdings, Inc.
Date: 02/26/2025
Hello *****,Thank you for your 5-star review! We're glad to hear that you had a great experience with our customer service and that your plastic card arrived quickly. We understand that fees can be a concern, and we appreciate your feedback. Your satisfaction is important to us, and we're grateful for your support!Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromAlexander F
Date: 02/25/2025
5 starsI had an issue with the card's transactions at first, and their customer support team was able to identify and fix the issue relatively quick which was awesome, Very professional and easy to talk to!Blackhawk Network Holdings, Inc.
Date: 03/08/2025
Hello *********,Thank you for taking the time to leave such a wonderful review! We're so glad to hear that our customer support team was able to assist you quickly and professionally. We understand how frustrating transaction issues can be, and we're thrilled that we were able to resolve everything for you. Your feedback means a lot to us, and we appreciate you acknowledging the efforts of our team. If you need any further assistance, please don't hesitate to reach out!Warm regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromMathew A
Date: 02/25/2025
1 starUnable to use my balance still having the same issue even after i wasted my time with support who even issued me brand new virtual card infoBlackhawk Network Holdings, Inc.
Date: 02/26/2025
Hello ******,We're truly sorry to hear that you're still having trouble using your balance, especially after your time spent with our support team. We understand how frustrating this must be, and we appreciate your patience. Our team will be reaching out to you directly to resolve this issue as quickly as possible. Thank you for bringing this to our attention, and we're committed to making things right for you.Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromDaisy V
Date: 02/25/2025
5 starsVery helpful and tried to resolve my issue and quickly as possibleBlackhawk Network Holdings, Inc.
Date: 02/26/2025
Hello *****,Thank you for your kind words! We're so glad to hear that our team was able to assist you quickly and effectively. Your satisfaction is important to us, and we truly appreciate you taking the time to share your experience. If you ever need further assistance, please don't hesitate to reach out.Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************
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