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Blackhawk Network Holdings, Inc.Headquarters
Reviews
This profile includes reviews for Blackhawk Network Holdings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,976 Customer Reviews
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Review fromLee K
Date: 02/28/2025
5 starsRenewed an expired Mastercard in a timely manner. Courteous, prompt responses and resolutions.
Blackhawk Network Holdings, Inc.
Date: 03/04/2025
Dear ***,Thank you for your thoughtful review! Were delighted to hear that you had a positive experience renewing your expired Mastercard and that our team provided courteous and prompt assistance. Your feedback is truly appreciated, and we remain committed to delivering excellent service. If you ever need further support, please dont hesitate to reach out.Warm Regards,**** *.The Blackhawk Network Customer Service Team ****************************Review fromRobin D
Date: 02/28/2025
3 starsHard to speak with a live representative..,made things complicated and no resolutionBlackhawk Network Holdings, Inc.
Date: 03/04/2025
Dear *****,We appreciate your feedback and apologize for any difficulty you experienced in reaching a live representative. We strive to provide a smooth and efficient customer service experience, and we regret that this was not your experience. We would like to understand your concerns further and work toward a resolution. Please check your email, as we have requested additional details to assist you.Warm Regards,**** *.The Blackhawk Network Customer Service Team ****************************Review fromLynn M
Date: 02/28/2025
5 starsMy card stopped working so I called the 800 number looking for a solution. The agent was able to get the issue resolved quickly and issued me a new card number. He waited on the call until I could pull up my new virtual card. I was then able to use my new card.Blackhawk Network Holdings, Inc.
Date: 03/04/2025
Dear ****,Thank you for taking the time to share your positive experience with us! We're thrilled to hear that our agent was able to resolve the issue with your card quickly and assist you in getting your new virtual card up and running. We truly appreciate your feedback and are pleased to know we could provide the support you needed.Warm Regards,**** *.The Blackhawk Network Customer Service Team ****************************Review fromMara H
Date: 02/28/2025
5 starsI would highly recommend anyone they are very knowledgeable. Their customer service is outstanding, and our highly recommend them.Blackhawk Network Holdings, Inc.
Date: 03/04/2025
Dear Mara,Thank you so much for your kind words and for taking the time to leave us a 5-star review. We are thrilled to hear that you had a positive experience with our customer service team and that you would highly recommend us. Your feedback means the world to us, and were grateful for your trust and support.Warm Regards,**** *.The Blackhawk Network Customer Service Team ****************************Review fromEvette B
Date: 02/28/2025
4 starsThe reply to my problem was held very professional tho I didn't get my situation as they had recommended. Thank you for the help and info.Blackhawk Network Holdings, Inc.
Date: 03/04/2025
Dear ******,Thank you for taking the time to share your feedback. We appreciate your kind words regarding the professionalism of our team. We're sorry to hear that your situation wasn't fully resolved as recommended, and we remain committed to ensuring your experience is addressed. Please feel free to reach out if there's anything further we can assist with.Warm Regards,**** *.The Blackhawk Network Customer Service Team ****************************Review fromGeorge Y
Date: 02/27/2025
5 starsThis is a great service love you very much but how do I get my incentivesBlackhawk Network Holdings, Inc.
Date: 02/28/2025
Hello ******,Thank you for your wonderful review! We're so glad to hear that you love our service. If you need assistance with receiving your incentives, we'd be happy to helpplease reach out to our support team at [insert contact information], and we'll make sure you get the information you need. We appreciate you being a valued customer!Warm Regards,******* *.The ********************** Customer Service Team ****************************Review fromAlice T
Date: 02/26/2025
5 starsVery prompt customer service. My customer service representative was very courteous knowledgeable and prompt.Blackhawk Network Holdings, Inc.
Date: 02/28/2025
Hello *****,Thank you for your wonderful review! We're thrilled to hear that you had a positive experience with our customer service team. Providing prompt, courteous, and knowledgeable support is our top priority, and we truly appreciate your kind words. If you ever need assistance in the future, we're always here to help!Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromRoxine P
Date: 02/26/2025
5 starsThe representative was very friendly, efficient, and helpful and provided excellent customer service.Blackhawk Network Holdings, Inc.
Date: 02/28/2025
Hello ******,Thank you for your wonderful review! We're thrilled to hear that our representative provided you with friendly, efficient, and helpful service. Ensuring a positive customer experience is our top priority, and we truly appreciate you taking the time to share your feedback. If you ever need assistance in the future, we're always here to help!Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromRon R
Date: 02/26/2025
5 starsWe were experiencing a problem with two of our cards being rejected for use.Using we were able to have the problem cars replaced.Good job to those who helped us.Thank you!Blackhawk Network Holdings, Inc.
Date: 02/28/2025
Hello ***,Thank you for your kind words! We're so glad we could assist you in resolving the issue with your cards and getting them replaced. Your positive experience means a lot to us, and we truly appreciate you taking the time to share your feedback. If you ever need further assistance, we're always here to help!Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromHolly M
Date: 02/26/2025
1 starUsing the funds on a card that is issued is very tedious and frustrating!!!! It continues to be declined at stores. Calling customer service isnt helpful. I recently waited 5 minutes to be told to use the website. I was in a store trying to make a purchase and dont have a computer available. So purchase was declined. Very frustrated!Blackhawk Network Holdings, Inc.
Date: 02/27/2025
Hello *****,We're sorry to hear about the frustration you've experienced while trying to use your card. We understand how inconvenient it can be to have a transaction declined, especially when you're relying on the funds. Our team will be reaching out to you directly to assist with resolving this issue. Thank you for bringing this to our attention.Warm Regards,******* *.The Blackhawk Network Customer Service Team ****************************
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