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Blackhawk Network Holdings, Inc.Headquarters
Reviews
This profile includes reviews for Blackhawk Network Holdings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,976 Customer Reviews
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Review fromKeith T
Date: 03/01/2025
5 starsGreat company they fixed my issue quickly, I appreciate good customer that’s willing to help.Review fromjeffrey s
Date: 03/01/2025
1 starReceived a card for a settlement rebate. Was able to use the card once and then it was immediately locked for " fraud activity". I called after days was finally able to get someone on the phone. They're making me jump through hoops to unlock a card with 0 fraud activity. I'm starting to think this company is fraudulent based on the information they're asking me to submit. A selfie, a photo id, a photo of my utility bills and my email. Its literally like $150. Wild
Blackhawk Network Holdings, Inc.
Date: 03/04/2025
Dear *******,Thank you for sharing your experience. We understand how frustrating this situation must be for you, and we sincerely apologize for any inconvenience caused. Our goal is to ensure the security and proper use of all cards, which sometimes requires additional verification to prevent fraudulent activity. We regret that this process has been challenging for you, and we truly value your feedback. We have requested further details from you via email to resolve this matter as quickly as possible.Warm Regards,**** *.The Blackhawk Network Customer Service Team ****************************Review fromJoshua K
Date: 03/01/2025
5 starsGreat customer service! Very helpful, nice and friendly. I highly recommendBlackhawk Network Holdings, Inc.
Date: 03/04/2025
Dear ******,Thank you so much for your kind words and for taking the time to share your experience. We are thrilled to hear that our customer service team was able to assist you in a helpful and friendly manner. Your recommendation means a great deal to us, and we truly appreciate your support.Warm Regards,**** *.The Blackhawk Network Customer Service Team ****************************Review fromKen S
Date: 03/01/2025
1 starVery dissatisfied. Tried to use card several times with no luck. Card expired and when I called to get new card I was basically told, sorry we dont do that, nothing we can do! Kept my rebate money that was put on card! Never again!Blackhawk Network Holdings, Inc.
Date: 03/04/2025
Dear *******,Thank you for sharing your feedback. We are truly sorry to hear about the issues you've encountered with your card. We understand your frustration regarding the expired card and the rebate funds, and we apologize for any inconvenience caused by our inability to provide a new card. We have reached out to you via email to gather more details and assist you in resolving this matter. Please check your inbox for further communication from us.Warm Regards,**** *.The Blackhawk Network Customer Service Team ****************************Review fromCalvin O
Date: 02/28/2025
5 stars*** is a good gift card which has good reviews and I recommend it to others.Blackhawk Network Holdings, Inc.
Date: 03/04/2025
Dear ******,Thank you for your kind words and for taking the time to share your positive experience. We greatly appreciate your recommendation and are thrilled to hear that you are satisfied with our gift cards. Your feedback means a lot to us, and we look forward to continuing to serve you in the future.Warm Regards,**** *.The Blackhawk Network Customer Service Team ****************************Review fromKaren M
Date: 02/28/2025
1 starI am not satisfied with the cost service or use of the card. Not being able to retrieve the balance and not knowing ahead of time where I can use it is a major inconvenience especially when you are on foot!Blackhawk Network Holdings, Inc.
Date: 03/04/2025
Dear *****,Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience youve experienced with your cards balance and usage. We understand how frustrating it can be not knowing where your card is accepted, especially when you're on the go. We are continuously working to improve our services, and we will certainly take your comments into account. For further assistance, **** reached out to you via email to gather more details and help resolve the issue as quickly as possible.Warm Regards,**** *.The Blackhawk Network Customer Service Team ****************************Review fromJacqueline D
Date: 02/28/2025
5 starsHonestly very helpful very prompt love that I didn't have to stay on the phone too long since with my business scheduleBlackhawk Network Holdings, Inc.
Date: 03/04/2025
Dear **********,Thank you for your kind words! We are thrilled to hear that you found our service helpful and prompt, especially with your busy schedule. We always strive to make the process as efficient and convenient as possible, and your feedback means a lot to us.Warm Regards,**** *.The Blackhawk Network Customer Service Team ****************************Review fromStephanie M
Date: 02/28/2025
5 starsI used my card today for an online purchase. I had it saved in my wallet which made it very convenient to apply payment. I would recommend this product..Blackhawk Network Holdings, Inc.
Date: 03/04/2025
Dear *********,Thank you for your wonderful feedback! We are thrilled to hear that you had a positive experience using your card for your online purchase. It's great to know that having it saved in your wallet made the process more convenient. We truly appreciate your recommendation and are glad our product met your expectations.Warm Regards,**** *.The Blackhawk Network Customer Service Team ****************************Review fromBrooke K
Date: 02/28/2025
4 starsCustomer representative was very polite and answered my question. He was also able to replace my card for a portion of what I had lost.Blackhawk Network Holdings, Inc.
Date: 03/04/2025
Dear ******,Thank you for sharing your feedback. We're thrilled to hear that our customer representative was able to assist you with your inquiry and provide a resolution for your card replacement. We truly appreciate your recognition of our teams efforts and are grateful for your continued trust in our services.If you have any further questions or need assistance in the future, please don't hesitate to reach out.Warm Regards,**** *.The Blackhawk Network Customer Service Team ****************************Review fromAtriel H
Date: 02/28/2025
4 starsIt was easy to set up and use would recommend later to somebody else tooBlackhawk Network Holdings, Inc.
Date: 03/04/2025
Dear Atriel,Thank you for your positive feedback! Were glad to hear that you found our service easy to set up and use. Your recommendation means a lot to us, and we truly appreciate your support. If you have any further questions or need assistance in the future, please don't hesitate to reach out.Warm Regards,**** *.The Blackhawk Network Customer Service Team ****************************
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