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Blackhawk Network Holdings, Inc.Headquarters
Reviews
This profile includes reviews for Blackhawk Network Holdings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,976 Customer Reviews
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Review fromAndrew M
Date: 05/05/2023
1 starMy story is much like the others. I believe Alcon's rebate program to be a scam. I had my optometrist provide me with every ridiculous piece of information they required. After a week of waiting, my claim was quietly denied, with no details on their site explaining why.Review fromkirk s
Date: 05/05/2023
1 starI purchased ten $100 gift cards from ********** for Christmas gifts and only one did not work. It appears it was tampered with in the store. The Blackhawk Network was useless and frequently asked for information I already sent them. I frequently felt like they never read what I sent them as I always felt they never understood the case and kept requesting stuff they already had. They seem very disorganized. They either have tons of issues with their cards or are very understaffed. Likely both. They say they may take 10 business days to respond to messages and they do take weeks to reply. I will be taking them to small claims court. I will be contacting the better business bureau and leaving them a bad review everywhere I can. They dismissed my case and did nothing for me even though they have the power to prevent this sort of crime. It's a simple fix if they cared, all they need to do is put the cards behind the tills at the cash registers or have them locked up so they can not be tampered with by criminals. This experience has turned me off from ever giving gift cards again. But NEVER BUY JOKER BRAND GIFT CARDS OR ANY OTHER CARD BLACKHAWK NETWORK MANAGES. SEE YOU IN SMALL CLAIMS COURT BLACKHAWK NETWORK
Blackhawk Network Holdings, Inc.
Date: 06/02/2023
Hello Mr. Shepherd,
Our records show that this is being addressed within Dispute Case DS0493422, with the most recent update being May 14, 2023. We invite you to contact our Dispute team directly by email at [email protected] or by phone at (888) 244-5705 for any updates that may be available.
Warm Regards,
The Blackhawk Network Customer Service TeamReview fromNoelle G
Date: 04/27/2023
1 starI purchased a year supply of contacts with a $300 rebate option. I submitted my rebate, it was denied, submitted it again and it was denied, submitted a 3rd time and they told me "I'm sorry it is passed the 60 days window." Each time they denied they wouldn't give a specific reason as to what the exact issue was so I was guessing...I have a receipt uploaded, a confirmation of my eye appointment, and a qvc code from one of the boxes I purchased. I don't know what else they could possibly want. When I called to chat further about this, they were unable to re-open my claim or consider the matter further. I would never have purchase a year supply of contacts if I knew what a pain this would be. This is bad business and I won't purchase though them again.Review fromRobert A
Date: 04/26/2023
1 starI received a $200.00 Gift Card issued by this company and it was already used. I tried to use it today and it was declined. I will report this company to BBB.Blackhawk Network Holdings, Inc.
Date: 06/02/2023
Hello Ms. Austin,
We sincerely apologize for any frustration or inconvenience this may cause, and thank you for bringing this matter to our attention. If the charge in question is within our sixty (60) day timeframe for a dispute to be made, we invite you to contact our Dispute team directly by email at [email protected] or by phone at (888) 244-5705 so we may attempt to recover the funds from the merchant associated with the charge by opening an investigation on your behalf.
Warm Regards,
The Blackhawk Network Customer Service TeamReview fromCindy E
Date: 04/26/2023
5 starsWent through great!! ***** daughter happy since it was her Birthday !Blackhawk Network Holdings, Inc.
Date: 06/02/2023
Hello Ms. Ewing,
Thank you for leaving this wonderful review! We are pleased to hear that the gift card was such a success, and hope to serve you in the future for your gift card purchasing needs.
Warm Regards,
The Blackhawk Network Customer Service TeamReview fromJo W
Date: 04/25/2023
1 starCompany is holding a pending charge but states for security reasons they cannot provide the gift card to me, but were unable to provide a reason - it may simply be that I was using a virtual card out of ****** wallet but they wouldn't give me any information or release the pending transaction. I requested a chat transcript so I could dispute with my credit card company and never received one.Blackhawk Network Holdings, Inc.
Date: 06/02/2023
Hello Ms. Wiseman,
Our records show that this was addressed within CS10183503, with a transcript of the chat being printed out on your end. Should you need any further assistance, please do not hesitate to reach out to us.
Warm Regards,
The Blackhawk Network Customer Service TeamReview fromKim H
Date: 04/21/2023
5 starsI sent one to my niece for her birthday and it was delivered right on time.Blackhawk Network Holdings, Inc.
Date: 06/02/2023
Hello Kim,
Thank you for leaving this great review! We are pleased to hear that the gift card was delivered on time, and hope to serve you in the future for your gift card purchasing needs.
Warm Regards,
The Blackhawk Network Customer Service TeamReview fromCYNTHIA A
Date: 04/20/2023
5 starsReceived cards on time. People love these personalized cards and keep them after using.Blackhawk Network Holdings, Inc.
Date: 06/02/2023
Hello Ms. Andrade,
Thank you for leaving this wonderful review! We are thrilled to hear that the gift cards you purchased were received on time, and look forward to serving you in the future for your gift card purchasing needs!
Warm Regards,
The Blackhawk Network Customer Service TeamReview fromJOHNISHA D
Date: 04/19/2023
1 starCompany kept my money tried the gift card it was used already called the company asked what the problem was told I would get refund I never got it. This was 03/15/2023Blackhawk Network Holdings, Inc.
Date: 06/02/2023
Hello Johnisha,
Our records show that this concern was addressed within Dispute Case DS0494540, with the most recent update advising that the dispute was closed due to not receiving all requested documentation so we could research the dispute. We invite you to respond to the email that was sent with the supporting documentation so the Case may be potentially reopened.
Warm Regards,
The Blackhawk Network Customer Service TeamReview fromBen W
Date: 04/17/2023
1 starI consistently purchase gift cards that are distributed and services by this company. And every so often I come across issues with the cards, much more often than it should be happening. At this point I've lost 100+ maybe 200$ because of how incompetant this company is.Blackhawk Network Holdings, Inc.
Date: 06/02/2023
Hello Mr. Wong,
We sincerely apologize for any frustration or inconvenience you may be encountering with using our gift cards. We invite you to contact our Customer Service team using the phone number or website on the back of any of our gift cards so a representative may provide any insight that may be available.
Warm Regards,
The Blackhawk Network Customer Service Team
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