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Blackhawk Network Holdings, Inc.Headquarters
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This profile includes reviews for Blackhawk Network Holdings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,976 Customer Reviews
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Review fromJacquelyn M
Date: 04/11/2023
1 starMisplaced a $150 card as I received it during a move to a new home. By the time I found it (packed in a box) the expiry date on the card was past. They refuse to issue a new card, despite funds expiry being illegal in ******, telling me the law does not apply to promotional cards. It says right on the front of the card FUNDS DO NOT EXPIRE. When I explained this to them then the explanation changed to oh the funds are still usable on your card even past the expiry date. GUYS, I cant activate the card on the website because of the invalid expiry date! Therefore I am unable to use the funds. Thats why I requested a replacement card! Shady at best and a complete scam at worst. Ive purchased these cards for my own customers in the past, but after my experience itll never happen again. So Im out $150 I was looking forward to using, and the company that purchased the card for me is out $150 for nothing.Funny how I just used a four year old restaurant gift card with ZERO problems.Steer clear of this company and just go get your clients a gift card for a specific store or restaurant so you know theyre not going to get screwed, and neither are you.**********
Blackhawk Network Holdings, Inc.
Date: 04/13/2023
Hello ************************,We sincerely apologize for any frustration or inconvenience this may be causing. Per the Terms and Conditions associated with the gift card provided in CS10057456, and unused funds left on the card after the expiration date are forfeited and cannot be re-issued. While federal law does specify that funds from gift cards cannot expire, promotional, loyalty, or rewards gift cards such as this one are exempt from this restriction.Regards,The Blackhawk Network **************** TeamBlackhawk Network Holdings, Inc.
Date: 04/13/2023
Hello ************************,We sincerely apologize for any frustration or inconvenience this may be causing. Per the Terms and Conditions associated with the gift card provided in **********, and unused funds left on the card after the expiration date are forfeited and cannot be re-issued. While federal law does specify that funds from gift cards cannot expire, promotional, loyalty, or rewards gift cards such as this one are exempt from this restriction.Regards,The Blackhawk Network **************** TeamReview fromDC
Date: 04/10/2023
1 starThis Company is a complete joke and doesnt know how to handle business Im a hard working customer Im completely ****** i bought a total of 7 gift cards totaling up to ******* on 02/20/23 @ 1:27 pm from a *************** at Lennox Mall each 1 of my cards I had a problem with all 7 declining while trying to make a purchase. So after several attempts to try to use each card I reached out to customer service not knowing about this horrible horrendous company , Blackhawk Network is who you have to contact I was told to send in a copy of my ID proof of purchase, and a picture of form of payment along with pictures of front in back of each gift card I purchased I email right over next day. After a week i was told my case was under review and was gave a case # CS9783365 and was told it will take 30 days to resolve and receive my refund its now 04/10/2023 and I still havent received my refund and its impossible to talk to someone handling the refund when I call customer service a employee keep telling me my case will be resolved in 2-3 business days and I will have to wait for a email pending results, they also tell me its a different department handling my case and its no way I can be connected . Im completely ****** that its been nearly 2 months and its no way to talk to someone about my refund I will never buy a gift from any company that deals with this company they have my money tied up , $******* to be exact and this was a gift for my kids for their birthday which turned out to be horrible for me and them . Anyone thats thinking about purchasing WARNING DO NOT BUY FROM THEM. My last email received was on 03/23/2023 saying thank you for your patience and understanding regards ****************** Client Experience Specialist II Blackhawk Network. If anyone sees this email and have ways of me receiving my refund please leave a review .DC
Date: 04/13/2023
CS9783365,,CS9726613 is the two cases numbers I was given its 4/13/23 and customer service keeps telling me they will give me a decision in 2-3 business days this company needs to be fined and get their business took they are a complete jokeDC
Date: 04/13/2023
No Text ProvidedBlackhawk Network Holdings, Inc.
Date: 06/02/2023
Hello Mr. Clark,
Our records show that this concern was addressed within Case CS9783365, with the blocks being removed from the gift card and a refund being denied. We sincerely apologize for any frustration or inconvenience this may have caused.
Warm Regards,
The Blackhawk Network Customer Service TeamReview fromBret S
Date: 04/09/2023
1 starRequires 10 (10!) images to complete I am not a robot verification while activating rebate card. Images are small, obscured, and require matching, obviously designed to tire and frustrate the consumer into giving up. Shame on using internet security for an abusive business practice.Blackhawk Network Holdings, Inc.
Date: 04/10/2023
Hello ******************************,We sincerely apologize for any inconvenience our security verification procedure may have caused. Data security is a high priority for us, and this process is in place to ensure that spam or phishing bots or software is not attempting to gather your gift card information to redeem without your knowledge, and is meant to ensure your data is safe. Regards,The Blackhawk Network **************** TeamReview fromMichelle M
Date: 04/09/2023
5 starsThis was a very safe, convenient way to send a gift cardBlackhawk Network Holdings, Inc.
Date: 04/10/2023
Hello ********,Thank you so much for your review! We are glad you were pleased with the safety and convenience of sending gift cards, and look forward to serving you again in the future for your gift card purchasing and sending needs.Warm Regards,The Blackhawk Network **************** TeamReview fromJasmine M
Date: 04/03/2023
1 starWell I wish I'd googled this before using them for a mass purchase for our customers for a contest. These cards have had maybe a 50% success rate, and the only troubleshooting available is to call the company to have them walk you through how to use it, and even after that they've still been faulty. Our sales rep has been radio silent since I placed our order, there were hidden fees that had not been discussed and our hands were tied with a short turnaround time so we were stuck continuing with the order after seeing these charges.SAVE YOUR MONEY. do not buy gift cards from this company.Blackhawk Network Holdings, Inc.
Date: 04/04/2023
Hello *******,We sincerely apologize that the terms and conditions were not adequately explained during the ordering process. Should your customers encounter roadblocks with using our gift cards, we invite and encourage them to contact the phone number on the back of the gift cards themselves to speak to a ******** Service agent, who will be willing and eager to assist in any way possible.Warm Regards,The Blackhawk Network ******** Service TeamReview fromMelissa M
Date: 03/31/2023
1 starBlackhawk Network (******), **** has been absolutely horrendous at handling my dispute. I have been patient for nearly 4 months now, and they have yet to replace my card that was fraudulently used in another country before I even received it for christmas, they closed my case saying a card will be sent, I had to call back 4 or 5 times to talk to someone as nothing was delivered. Each time they said it will be re-issued and take another 21 business days. Then after the third attempt, the finally suggested they'll send a cheque, and I will receive confirmation in 24 hours. Another week goes by and no confirmation, nothing. I had to call back AGAIN to speak with a supervisor and a manager, and even then they will only send the cheque the following week and it will take another 10 business days from the day it's sent... provided they send it on time. I have requested they expedite it, and even still, the best they can do is make me wait longer and longer. I have been kind and patient with everyone I spoke to until today, where I am extremely frustrated by this very poor process and handling of my dispute. I have been on the phone for an hour, most of which was spent on hold. I DO NOT RECOMMEND purchasing these cards as there is too much fraud involved, and they will force you to jump through hoops for it to be rectified. BHN is by far one of the worst companies. The staff is very nice, but it seems it's in an effort to hide the company's inability to help their customers. They just keep pushing you aside.Blackhawk Network Holdings, Inc.
Date: 04/04/2023
Hello *******,We sincerely apologize for any frustration this may be causing, and can assure you that we are addressing your concern diligently to ensure that this is concluded decisively.Regards,The Blackhawk Network **************** TeamReview fromMarlyn B
Date: 03/30/2023
5 starsMy spouse gave me one of two $200 cards he bought at Staples. I had immense trouble trying to register it. When I was finally able to access the online website, I discovered that someone had taken $199.95 of the funds via two transactions. I contacted BHN through the online complaint form a couple of days later. They responded immediately and opened a dispute case on February 16th. I followed their instructions on submitting the information they needed to handle my dispute. I was later requested to send additional information, which I did. They worked on my case diligently and kept me informed about the progress. Today, March 30, I received my complete refund in the mail via a new card. I am so happy.Blackhawk Network Holdings, Inc.
Date: 04/04/2023
Hello ******,While we empathize that the original gift card had unauthorized transactions, we are thrilled that we were able to resolve your dispute in your favor and that you received your refund in a timely manner! Thank you for your cooperation with our investigation, and we hope to serve you in the future for any gift card needs you may have.Warm Regards,The Blackhawk Network **************** TeamReview fromToshineda L
Date: 03/28/2023
5 starsI brought a personalized gift card for my aunt's birthday!!!! She received the gift card in a timely manner and it worked.Blackhawk Network Holdings, Inc.
Date: 03/29/2023
Hello *********,Thank you for leaving this wonderful review! We are thrilled to hear that your aunt received the gift card in a timely manner, and that the gift card worked with no issues. We look forward to serving you in the future for your gift card purchasing needs.Warm Regards,The Blackhawk Network **************** TeamReview fromMELODY P
Date: 03/28/2023
5 starsVery efficient! I was very happy with the choice of cards as well!Blackhawk Network Holdings, Inc.
Date: 04/04/2023
Hello ******,Thank you for leaving this wonderful review! We are thrilled that our available choices were to your liking as well as our overall process was efficient. We look forward to serving you again in the future for your gift card purchasing needs.Warm Regards,The Blackhawk Network **************** TeamReview fromDanielle W
Date: 03/20/2023
5 starsI bought a gift card for a gift for someone and it was received successfully.Blackhawk Network Holdings, Inc.
Date: 03/21/2023
Hello ********,Thank you for leaving this review! We are thrilled to hear that your order was received successfully, and look forward to serving you again in the future for any of your gift card purchasing needs.Warm Regards,The Blackhawk Network **************** TeamBlackhawk Network Holdings, Inc.
Date: 06/02/2023
Hello Ms. Williams,
Thank you for leaving this review! We are thrilled to hear that the gift card was received successfully, and look forward to serving you in the future for your gift card purchasing needs!
Warm Regards,
The Blackhawk Network Customer Service Team
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