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Blackhawk Network Holdings, Inc.Headquarters
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This profile includes reviews for Blackhawk Network Holdings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,975 Customer Reviews
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Review fromMubashshir M
Date: 06/27/2023
1 star********* My story is the same, Too bad I can't give zero stars. This company is a scam!!! I got a gift card from *********** and right after my first purchase got hacked. I was not able to use it or even check my credit. After I contacted Blackhawk Network they told me that I needed to send them proof of purchase, but this was a gift!!!! Then they told me to wait a month to get the money remaining. After that, I contacted them again and they told me they were going to send me a card with the funds remaining. Then after another month, I contacted them for the third time and they told me they send the card Long story short... it has been more than 3 months since my incident, and every time I called the same guy was answering my calls (with the worst customer service skills). So please, avoid *********** and any company related to Blackhawk Network.So far no card came in the mail
Blackhawk Network Holdings, Inc.
Date: 07/03/2023
Hello Mx. Qurratul,To address this concern more quickly, we recommend contacting our Dispute Team directly by phone at ************ and reference your Dispute Case so an agent may research the status of your replacement and advise as to what options may be available to you. We sincerely apologize for any frustration this may be causing, and thank you for the opportunity to address your concerns.Warm Regards,The Blackhawk Network **************** Team ****************************Blackhawk Network Holdings, Inc.
Date: 07/03/2023
Hello Mx. Qurratul,To address this concern more quickly, we recommend contacting our Dispute Team directly by phone at ************ and reference your Dispute Case so an agent may research the status of your replacement and advise as to what options may be available to you. We sincerely apologize for any frustration this may be causing, and thank you for the opportunity to address your concerns.Warm Regards,The Blackhawk Network **************** Team ****************************Review fromAngelai K
Date: 06/21/2023
5 starsIt was a gift for my great-nephews birthday. He loved the picture on it. Thanks for a great gift.Blackhawk Network Holdings, Inc.
Date: 06/26/2023
Hello ************,Thank you for leaving this wonderful review! We are thrilled to hear that your great-nephew loved the photo on his gift card, and look forward to serving you in the future for your gift card purchasing needs.Warm Regards,The Blackhawk Network **************** Team ****************************Review fromMuriel M
Date: 06/20/2023
4 starsTook a long time to get to son via ***Blackhawk Network Holdings, Inc.
Date: 06/26/2023
Hello ************,Thank you for taking the time to leave this review. We sincerely apologize that the delivery timeframe for your son to receive the gift card in question was longer than expected. We are unable to address shipping or delivery timeframes as there are always circumstances such as weather that *** cause delays in delivery of an order that was placed with us. Warm Regards,The Blackhawk Network **************** Team ****************************Review fromJoel C
Date: 06/16/2023
1 starHad $200 taken from my credit card (how did someone get that number, I've had it for years with no problem). Called the fraud ***** of that card. Called Blackhawk Network (on my c/c it was known as BHN* Happycards). Spoke to three people who kept transferring me around. I asked where in CA they were located and was told that they are not allowed to give that information. A company that doesn't want its location known??? Anyway, they were about to xfer me again and I hung up. Called the original phone number and they kept giving me different numbers to call Do. Not. Trust. Them.Blackhawk Network Holdings, Inc.
Date: 06/26/2023
Hello **************,In instances where gift cards were purchased using your credit card information without your knowledge or consent, it is recommended that you begin a Dispute with the credit card company associated with the charge in question so they may research the issue on their end. We sincerely apologize for any frustration this may be causing, and thank you for bringing this matter to our attention.Warm Regards,The Blackhawk Network **************** Team ****************************Review fromDenise S
Date: 06/07/2023
5 starsIt was a gift and the person was very happy. They have not used it as of yet.Blackhawk Network Holdings, Inc.
Date: 06/26/2023
Hello **************,Thank you for leaving this great review! We are pleased to hear that the recipient of the gift card was happy, and look forward to serving you in the future for your gift card purchasing needs.Warm Regards,The Blackhawk Network **************** Team ****************************Review fromJenn Z
Date: 06/07/2023
1 starI tried placing an order fir a gift card twice and it immediately canceled the order telling me there was information that was not verified. I checked the information and it was fine. I used another company instead.Blackhawk Network Holdings, Inc.
Date: 06/26/2023
Hello Ms. ********** sincerely apologize for any frustration or inconvenience our ordering process *** have caused. We are continuously updating and refining our process with the hopes that more people are able to utilize our services. We hope that in the future we are able to assist you more thoroughly.Warm Regards,The Blackhawk Network **************** Team ****************************Review fromKeErica W
Date: 06/06/2023
5 starsThis was a Mother's Day gift, and my mom loved it. She used it a week ago and had no issues. I will definitely purchase again.Blackhawk Network Holdings, Inc.
Date: 06/26/2023
Hello ********************,Thank you for leaving this wonderful review! We are thrilled to hear that your mom loved her Mother's Day gift, and look forward to serving you again in the future for any and all of your gift card purchasing needs.Warm Regards,The Blackhawk Network **************** Team ****************************Review froml. n.
Date: 06/05/2023
1 starlve been dealing with blackhawk since *************************************************************************************************************************************************************** a card but it wouldnt work. l called them and they said they would check into it that took a few months but they finally sent me another card and low and behold it didnt work so that is 2 cards they sent me that didnt work isnt that fraud on their behalf? all l want is the $500.00 l used to by a **** card they are there to help people when people are frauded but they are doing that to me,now they tell me that l didnt get the information intime to them even though they had it all from the beginning. l think the govt should look into them to see how many people they are getting away with for not returning the money that they are helping people.Blackhawk Network Holdings, Inc.
Date: 06/26/2023
Hello ****************,In researching this review using the email address provided, our records show that Dispute Case DS0446882 was opened on 12/30/2022 to address this concern. Further research shows that you were sent multiple emails requesting a filled-out Dispute Form, with the most recent having been sent as of June 3, 2023. Because we have not received the requested documentation necessary to verify your identity, this Dispute Case has been closed. We sincerely apologize for any frustration this may be causing.Regards,The Blackhawk Network **************** Team ****************************l. n.
Date: 07/02/2023
l was never asked to give any info to the better business and was waiting to be asked what you want l have sent all info to ********** that they needed to settle this theyve had all the info from the first other wise how come they sent me 2 cards in the first place and they were fraudulant cards cause when l received them they didnt work and was promised l would get a replacement card which they said they would give me. they were the ones that told me where the card wasused and if they didnt have my card info how did they know what to look for all l want is my $500.00 and l will go away. l will send you (bbb) the info on my card so you have a copy.thank youl. n.
Date: 08/01/2023
l dont know how companies get away for not returning the money that they know they kept when l bought a **** and when l went to register it, it had already been used when l reported it they asked for all the information that they needed and waited and waited when everytime l asked what was going on l was told that it would take another 2 weeks till they would know anything. Finallly they accepted that the card needed to be replaced and black hawk sent me a card for only under $1.00 when l bought it for $500.00 l reported that card and was told that they would look into it mean while it took awhile and they sent me another card and it was the same as the last card . meanwhile l contacted the better business and they said that l never sent in the info that they requested and black hawk told them that l didnt send the info they needed but how they could figure that one when they had all the info from the beginning so l get screwed out of my money. l hope that everyone doesnt buy **** gift cards cause you will probably go througjh the same thingReview fromNancy H
Date: 06/03/2023
1 starMother's Day gift that I still cannot use after numerous tries. Disappointed.Blackhawk Network Holdings, Inc.
Date: 06/26/2023
Hello **********************,We invite you to contact our *************************** using either the phone number or website listed on the back of the gift card in question so a representative may provide any insight we may have regarding your gift card. We sincerely apologize for any frustration or inconvenience this may be causing, and look forward to being able to assist you.Warm Regards,The Blackhawk Network **************** Team ****************************Review fromSol P
Date: 06/01/2023
1 starToo bad I can't give zero stars. This company is a scam!!! I got a gift card from *********** and right after my first purchase got hacked. I was not able to use it or even check my credit. After I contacted Blackhawk Network they told me that I needed to send them proof of purchase, but this was a gift!!!! so I contacted the person who gifted me the card to send me his purchase (this process was super bureaucratic). Then they told me to wait a month to get the money remaining. After that, I contacted them again and they told me they were going to send me a card with the money remaining. Then after another month I contacted them for the third time and they told me they send the card but they forgot to put my apartment number, which is a lie because the concierge would have got it and given it to me. Then they told me they were going to send me the card AGAIN. Long story short... it has been more than 3 months since my incident, and every time I called the same guy was answering my calls (with the worst customer service skills). So please, avoid *********** and any company related to Blackhawk Network.Blackhawk Network Holdings, Inc.
Date: 06/02/2023
Hello Mr. Podol,
Our records show that Dispute Case DS0488213 is currently closed regarding this concern. Our records further show that a credit was applied to your account, with a replacement gift card having been sent on May 4. If the replacement gift card has not been received by June 5, 2023, please reach out to our Dispute Team to have the status researched and another replacement sent if necessary.
Warm Regards,
The Blackhawk Network Customer Service Team
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