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Blackhawk Network Holdings, Inc.Headquarters
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This profile includes reviews for Blackhawk Network Holdings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,976 Customer Reviews
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Review fromBrendan S
Date: 11/14/2023
1 starI have emailed this company a few times regarding a gift card we received that was used and drained before we ever even opened the card. Had been sitting in a bag with other gift cards for a few months being saved to use on a trip (all the other cards, which were not from this company, were fine by the way). They only give pretty sketchy responses. Initially, tried blowing me off saying it was outside of the dispute timeframe even though this was fraudulent activities. I frankly can't believe they have an A+ rating on here. They then emailed asking for pictures of the gift card, but then also crazy stuff like a utility bill to prove my address and a copy of the bank statement used to purchase the **** CARD....that was a gift.....not purchased by me. They know they're a **** card company right? All just seems crazy. Going to make sure any gift card I purchase for other people has no association with this company. They're going to respond that it's an active dispute and are working diligently, but they're not. And because I'm not sending them more personal info to get stolen and create more headaches for myself. The craziest part? The company that charged the card fraudulently is a **** CARD AND "POINTS" company. Probably owned or associated with Blackhawk but I haven't looked into that. SCAM company, shame on you.
Blackhawk Network Holdings, Inc.
Date: 11/22/2023
Hello ******************,As referenced in Dispute Case DS0601138, the card association network ****** Mastercard, Discover) has established timeframes to allow merchants time to investigate and respond to our request that we have opened on your behalf. This process can take between 30 to 90 calendar days to complete. This documentation is required to establish ownership of the card and validity of the disputed charge not only with Blackhawk Network but with the card association network. We sincerely apologize that we were unable to assist without this required documentation.Warm Regards,The Blackhawk Network **************** Team ****************************Review fromVictoria G
Date: 11/12/2023
1 starPurchased (45) $100 prepaid visas from them to give to residents. When my supervisor quit I found 11 of them in her drawer. They had just expired so I reached out to the company to get them reissued. I was told by email that they could do this. They requested proof of purchase as well as additional details which I provided. After that, no one responded to my emails. I even called customer service and left voicemails for this person, still no response. It has been years since I have attempted to get cards reissued. If anyone is thinking about using this service my recommendation is not to do so. They have very poor customer service when it comes to paying up and the cards expire quickly. I'm confident there are more trustworthy options available.Blackhawk Network Holdings, Inc.
Date: 11/21/2023
Hello ******************,We are unable to locate any record of your contact with us based upon the email address or your name. We ask that you contact our **************** team via the website or phone number listed on the back of the gift card so any options that *** be available *** be provided to you. We sincerely apologize for any frustration this *** cause, and look forward to hearing from you so we *** address this matter on your behalf.Warm Regards,The Blackhawk Network **************** Team ****************************Review fromKaitlyn C
Date: 10/25/2023
1 starThey partnered with Best Of City to issue gift cards that do not work! I have used a $100 gift numerous times and the restaurants listed on their website and it does not work. It was even being ran like it should have and it does not work. I reached out to customer service and they did absolutely nothing! Its been a month at this point, this company is selling fake gift cards and pocketing the moneyBlackhawk Network Holdings, Inc.
Date: 11/09/2023
Hello ************,Our records show that Case CS11296387 is currently in progress regarding this matter, and our team is working diligently to address this concern on your behalf. Please feel free to contact our team via email or by phone so we *** provide any updates that *** be available.Warm Regards,The Blackhawk Network **************** Team ****************************Review fromBecca V
Date: 10/24/2023
1 starIt has been 11 weeks since I submitted my rebate for Mattress Firm. At 8 weeks I called and spoke to ******* to find out why the status was still pending. They did not know why and said they would escalate it. At 11 weeks I called to follow up on the escalation and spoke to **** who said they didn't have any new information and could do nothing else to escalate the process and all I could do is to wait indefinitely.Review frompage D
Date: 10/23/2023
1 starMy ecard recepient never received the egift. I purchased on 8-23-2022. $250 egift.I have emailed, live chatted and phoned their customer service at least 14 times since this purchase. At least 7 hours spent! My latest request is to have the egift reissued to me or else receive a refund. Nothing has been done so far. My case number is CS11396795.They tell me I must have ********** resolve this which is incorrect.Complicating matters is that I purchased using my husband's email address. His email address no longer works. Husband has Parkinsons and is in assistive living. Cashstar won't substitute my current email address even tho I made the purchase. I have PayPal purchase i.d. Get an attorney? I can afford one and I will get my $250 back one way or another. Otherwise it is fraud.Order #CNDXF7K8WRBlackhawk Network Holdings, Inc.
Date: 10/27/2023
Hello Ms. **************** research into the order provided shows that the gift card has been redeemed, with a remaining balance of $.21 as of October 27, 2023. Because Blackhawk Network has no visibility into the redemption system for *********** we cannot advise where or when the card was used. We sincerely apologize for any frustration this may be causing.Warm Regards,The Blackhawk Network **************** Team **************************** This information is to be confidential and proprietary to Blackhawk NetworkReview fromShana E
Date: 10/23/2023
1 starZERO STARS. I attempted to order a $50 gift card off the Kohls app and used the apple pay option but it was declined. Knowing i had money in my account i figured it was an apple pay glitch so i put in my debit card information and it was declined again. Decided to try my credit union card and again it was declined. Except this time i immediately got a notification from my credit union that cash star debited $50 from my account which prompted me to check my BofA account and they also debited $100 from that account. When i called cash star customer service they informed me that they dont see any transactions with my name or debit card numbers. Called my banks and they told me that they cant do anything because the charge is still pending and they need to wait until the charge is processed to dispute. So now im out of $150 in my account and i ended up having to physically go into a kohls and get the $50 gift card. Shame on cash star for running such a scheme. Please make it make sense that my charges were declined but they still debited the money. I will never buy another gift card online except through amazon. So ridiculous that ive been waiting over a week now for the charges to fall off and they are still pending more than ***** hours. This must be how they can report growth in their company fraudulently holding onto peoples money when they have received no product. Absolutely disgusting.Blackhawk Network Holdings, Inc.
Date: 11/09/2023
Hello ******************,Our records show that there was no payment captured from your attempted orders as was referenced in Case CS11392699 on October 24, 2023. Because of this, we recommend reaching out to the financial institution associated with the method of payment used for these orders.Warm Regards,The Blackhawk Network **************** Team ****************************Review fromKatie G
Date: 10/23/2023
5 starsThe gift card was delivered in a timely manner to friends. Thank you!Blackhawk Network Holdings, Inc.
Date: 11/09/2023
Hello ******************,Thank you for taking the time to leave this review! We are thrilled to hear that your gift card was delivered quickly, and look forward to serving you in the future for your gift card purchasing needs.Warm Regards,The Blackhawk Network **************** Team ****************************Review fromjean d
Date: 10/18/2023
1 star**************** was very inconsistent, had my case open last week of June, never received a follow up email after sending all the requirements needed. I would call every other week to follow up, different agents will give you different responses only to end up that there's no way for you to get your gift card back if you're a non-US resident (due to unavailability of billing address and US id). It should be clear to give warning for tourist buyer. They should also be investigated with how they handle fraud cases. It was unclear, inconsistent and unprofessionalBlackhawk Network Holdings, Inc.
Date: 10/20/2023
Hello Ms. ****** sincerely apologize for any frustration this may be causing, and thank you for bringing this matter to our attention. Our research into this concern revealed that Dispute Case DS0558367 advised that a replacement gift card may only be sent to the address on file in our records as being associated with the card itself. This is for security purposes to ensure that the card is not misdirected in error.Warm Regards,The Blackhawk Network **************** Team **************************** This information is to be confidential and proprietary to Blackhawk NetworkReview fromSam R
Date: 10/17/2023
1 starStill have not been able to use the card I purchased over a week ago now. Have talked with customer service 4 times all have given a ***** window for a solution and each time it was a lie. Biggest scam company I have ever dealt withBlackhawk Network Holdings, Inc.
Date: 10/20/2023
Hello Mr. ********** sincerely apologize for any frustration this may be causing, and thank you for bringing this matter to our attention. Our records show that Case CS11327607 was created to address a replacement gift card, and our **************** team has advised that they are working diligently to replace the card. Once the replacement card has been generated and sent, they will reach out to you via email with any expectations that need to be set.Warm Regards,The Blackhawk Network **************** Team **************************** This information is to be confidential and proprietary to Blackhawk NetworkReview fromAngie J
Date: 10/13/2023
1 starIf I could give them no stars I would. Any time I've ever tried to purchase an item from a website that uses cashstar it declines my cards, a transaction still ends up pending on my accounts, and it takes forever for the funds to be released back to me. Avoid any and all websites that use cashstar, it's just a headache.Blackhawk Network Holdings, Inc.
Date: 10/20/2023
Hello ****************,We sincerely apologize for any frustration our ordering platform may be causing, and thank you for bringing this matter to our attention. When placing an order on our website, we recommend ensuring that the information you are entering for the method of payment that is being used matches what is on file with your financial institution, including zip code, name, and any other relevant information. Should you wish, you may contact our **************** team directly via our website so an agent may provide any additional insight they may have.Warm Regards,The Blackhawk Network **************** Team ****************************
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