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Blackhawk Network Holdings, Inc.Headquarters
Reviews
This profile includes reviews for Blackhawk Network Holdings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,977 Customer Reviews
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Review fromAnthony E M
Date: 01/03/2024
5 starsGreat service. Prompt delivery. Got it right the first time. This was a repeat order from a year ago and all info was correct and intact
Blackhawk Network Holdings, Inc.
Date: 01/24/2024
Hello ********************,We appreciate you taking the time to leave this wonderful review. We are thrilled to hear that your order was correct and received quickly, and look forward to serving you again for your gift card purchasing needs in the future!Warm Regards,The Blackhawk Network **************** Team ****************************Review fromCarol D
Date: 12/31/2023
5 starsI was totally satisfied with my first experience purchasing the **** gift cards I needed for Christmas 2023. The variety of choices for designs and cards was awesome, and all the designs I chose were more than satisfactory. The recipients loved the cards with their names imprinted, and I loved being able to make my traditional gift a little more pleasing this year. I also liked that the fees associated with the cards were slightly less than the cards I could have purchased at my local supermarket.My order for 19 different designed **** cards was easy to place on line, and the order arrived in plenty of time for Christmas, including the few that needed to be mailed to those not able to be home for Christmas this year. Gift cards.com will definitely be my choice for all my Gift Card needs in the future.Blackhawk Network Holdings, Inc.
Date: 01/24/2024
Hello **************,Thank you for leaving this great review! We are pleased to hear that your gift card ordering experience from purchase to delivery was ***********************, and we look forward to serving you again for your gift card purchasing needs in the future.Warm Regards,The Blackhawk Network **************** Team ****************************Review fromMargo S
Date: 12/27/2023
5 starsThese were cards purchased as Christmas gifts for my family. So far no problems. The buying process was easy and seemed very secure. I will use them again.Blackhawk Network Holdings, Inc.
Date: 01/24/2024
Hello ******************,Thank you for leaving this wonderful review! We are thrilled to hear that the ordering process was smooth and you were satisfied with the ease and security of our ordering platform. We look forward to serving you again in the future for your gift card purchasing needs!Warm Regards,The Blackhawk Network **************** Team ****************************Review fromKeith H
Date: 12/23/2023
1 starOrdered a Ticketmaster gift card. Money was deducted from my account. Immediately after the money was deducted, I received an email stating the purchase wasn't completed.I got nothing, and this company got to hold $200 of my money for 10 days.A quick ****** search shows that this is basically company policy. They hold hundreds of dollars of people's money for as long as they can, knowing they'll never provide the service they promise while they earn interest and laugh.This is a straight up criminal enterprise.Blackhawk Network Holdings, Inc.
Date: 01/24/2024
Hello *** ************ sincerely apologize for any frustration or inconvenience our order process *** have caused. Any transactions that occur are considered temporary holds until the order completes our screening process; in the instances where an order does not pass, the funds are returned within the standard timeframe set by the financial institution associated with the method of payment used to place the order. We invite you to contact our **************** team directly should you have any questions or concerns regarding our processes and an agent will be happy to provide any insight they *** have.Warm Regards,The Blackhawk Network **************** Team ****************************Review fromTerry Y
Date: 12/22/2023
1 starMost worst experience with this fraud company. We received a virtual prepaid card with a couple of dollars from a settlement. After registering their website with name/address, the *** blocked the card, and asked utility bill, photo ID, and other information. After discussing via several phone calls/emails with different *** agents who give totally different answers(long stories with dishonest words herein...), *** finally said they will keep the money in the virtual prepaid card. Considering the time consuming to this matter, the value of prepaid card, and the worse *** customer service, we are luck not to leak our personal information to this fraud company! We will definitely avoid this fraud company for any business.Blackhawk Network Holdings, Inc.
Date: 01/24/2024
Hello,We sincerely apologize for any frustration or inconvenience our processes may cause. The documentation that was requested is a condition of the card network associated with your card, and is meant as a security precaution for not only our issuing banks but our customers as well to ensure that there is no fraudulent usage of the card. Warm Regards,The Blackhawk Network **************** Team ****************************Review fromGeorge G
Date: 12/22/2023
2 starsCard was hard to use. Would not work online. Had to drive ************************************************************** the numbers.Blackhawk Network Holdings, Inc.
Date: 01/24/2024
Hello **************,We sincerely apologize for any roadblocks you may have encountered with redeeming one of our gift cards. Should you or a merchant continue to encounter these issues in the future, please do not hesitate to reach out to our **************** team so an agent may provide any insight they may have.Warm Regards,The Blackhawk Network **************** Team ****************************Review fromAnothony B
Date: 12/13/2023
5 starsI strongly agree. Please don't use different words to refer to the same thing in order to have more variety in the language. It is confusing as it makes the reader wonder if you are talking about something differentBlackhawk Network Holdings, Inc.
Date: 01/24/2024
Hello ****************,We sincerely apologize but we are unsure to what you are referring within this review, as there is no context upon which to make a response. Warm Regards,The Blackhawk Network **************** Team ****************************Review fromPenny T
Date: 12/07/2023
1 starHorrible experience!I applied to get gift cards for my employees. After a day of not hearing back I called and was told by someone on the phone who knew nothing about my account 'you were denied'. I asked why and they said they don't know and wouldn't help me to get any resolve or speak to anyone.Blackhawk Network Holdings, Inc.
Date: 12/22/2023
Hello **************,We use a multi-layered fraud-screening approach to review every consumer order it receives. This approach involves inputs from several third parties that provide specialized fraud-screening services, as well as a variety of internal procedures. The company constantly reviews and calibrates this approach with the sole goal of rejecting fraudulent orders and approving non-fraudulent orders. Like other companies, GiftCards.com never shares any details of its fraud screening approach with any customers who have had their orders rejected. We understand it is frustrating that the reason for the security flag cannot be disclosed; however, no one other than our compliance department has access to your personal information. While we are comfortable with the accuracy of our process, we do realize that no screening process is perfect and, unfortunately, sometimes good people are impacted. We apologize for any inconvenience that you may have experienced.Warm Regards,The Blackhawk Network **************** TeamReview fromwu z
Date: 12/06/2023
1 starBase on my conversation with a supervisor, they can send a customer 50% of a card amount at their supervisors' discretion if the card is expired. I were promised a replacement card with 50% of initial amount by a representative on the phone, instead I received an email that denied of any amount because a supervisor decided to deny it. I understand my card was expired for a long time, but the representative know that when it was promised. According the the supervisor there is no written policy on how long before they would not send half, supervisors decide. The question is where did the money in the expired cards or lost cards went?Blackhawk Network Holdings, Inc.
Date: 12/22/2023
Hello,The funds from the expired card you mention are returned to the issuing bank; in this case, Pathward/MetaBank. This is explicitly advised within the Terms and Conditions, and it is the responsibility of and recommendation to any cardholder to review the Terms and Conditions associated with any gift card, rewards card, promotional card, or loyalty card to ensure the cardholder is able to utilize the funds associated with the card to the best of their ability within the strictures of the card network allowances. We sincerely apologize for any frustration this may have caused.Regards,The Blackhawk Network **************** TeamReview fromPhil C
Date: 12/05/2023
1 starI was given a $250 **** Gift Card for Christmas last year. I had not attempted to use it until September this year and it was declined. I checked the balance and confirmed it was $250 and registered the card on the GiftCardmall.com website. I attempted to use it again in October when it was declined again. I then attempted to use the card a 3rd time in November and it was declined. When checking the card balance this time it was $0. I then called and was told there were 5 transactions for $49.99 for September. I then attempted to log a dispute and they asked for information that I could not provide given it was a gift. The other information requested was personal which could be used to further expose my identity. After confirming the balance in October was $250, how could there be back dated transactions for September depleting the balance. It is very clear that this company is in business to make money from selling gift cards and taking the money or it is too easy for others to steal the money. DO NOT BUY ANY GIFT CARDS THAT ARE SERVICED BY BLACKHAWK NETWORK ********** ****Blackhawk Network Holdings, Inc.
Date: 12/22/2023
Hello Mr. ************ records show that Dispute Case DS0601456 was closed due to a lack of response from you to obtain information that was necessary to begin the investigation with the merchant in question. The information that was requested was to establish ownership of the card so we could investigate properly to ensure that, if the transactions were indeed fraudulent, the could be recovered and the funds returned to you.Regards,The Blackhawk Network **************** Team
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