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Blackhawk Network Holdings, Inc.Headquarters
Reviews
This profile includes reviews for Blackhawk Network Holdings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,977 Customer Reviews
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Review fromcasper k
Date: 03/05/2025
4 starscompany was able to reissue a blocked card in the middle of the night.
Blackhawk Network Holdings, Inc.
Date: 03/06/2025
Hello ******,Thank you for sharing your experience! We're glad we could assist in reissuing your blocked card, even during late hours. Your feedback means a lot to us, and we appreciate the opportunity to provide you with a positive resolution. If you ever need further assistance, please don't hesitate to reach out.Warm regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromSamesha P
Date: 03/05/2025
2 starsNeed better customer service agents and to be able to use the card at more convenient placesBlackhawk Network Holdings, Inc.
Date: 03/06/2025
Hello Samesha,We're sorry to hear that your experience with our customer service and card usability did not meet your expectations. We strive to provide excellent support and a seamless card experience, and we appreciate your feedback. Our team will be reaching out to you directly to better understand your concerns and work toward a resolution.Warm regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromCynthia B
Date: 03/05/2025
5 starsKroger Blackhawk gift card customer service is outstanding. I cat praise them enough for their help with my lost gift cards.Blackhawk Network Holdings, Inc.
Date: 03/11/2025
Hello Cynrthia,Thank you so much for your kind words! We're thrilled to hear that our Kroger Blackhawk gift card customer service team was able to assist you with your lost gift cards. Providing exceptional service is our top priority, and it's wonderful to know we were able to meet your expectations. If you ever need further assistance, don't hesitate to reach out. We're always here to help!Warm regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromRICK G
Date: 03/05/2025
3 starsIt took 2 phone calls to get the issue almost resolved with 4 virtual debit card redemption codes . I received an email stating the3 cards ( not 4 like it should be ) were on there way !!! The email stated the issue was resolved. It was 75% resolved . :(Blackhawk Network Holdings, Inc.
Date: 03/06/2025
Hello *******,Thank you for sharing your experience. We sincerely apologize for any frustration caused and appreciate your patience while we work to resolve this matter. Our team will be reaching out to you directly to ensure that your issue is fully addressed. Please know that we are committed to making this right.Warm regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromJacob F
Date: 03/04/2025
5 starsGreat customer service super fast to reply and resolved my issue very grateful for their committed to help for once I didn't get frustrated going back and forth they went right to work thankyou !!!Blackhawk Network Holdings, Inc.
Date: 03/16/2025
Dear *****,Thank you so much for sharing your positive experience with us! We are thrilled to hear that our team was able to resolve your issue quickly and efficiently. We truly appreciate your kind words and are grateful for your recognition of our commitment to excellent customer service. Its wonderful to know that we were able to make your experience frustration-free.Warm Regards,**** *.The Blackhawk Network Customer Service Team ****************************Review fromRobert F
Date: 03/04/2025
5 starsThe BHN was very helpful and seemed my issues promptly. I was a little skeptical about using the service but was pleased with the resultsBlackhawk Network Holdings, Inc.
Date: 03/16/2025
Dear ******,Thank you for sharing your positive experience with us. We are thrilled to hear that our team was able to resolve your issues promptly and that you were satisfied with the outcome. We understand that trying a new service can sometimes feel uncertain, and we're grateful that we could exceed your expectations.If you need any further assistance, please don't hesitate to reach out.Warm Regards,**** *.The Blackhawk Network Customer Service Team ****************************Review fromMelissa D
Date: 03/04/2025
5 starsI had a problem getting my gift card electronically. I called customer service and they resolved my issue very quickly and will be sending it by mail. They were a pleasure to work withBlackhawk Network Holdings, Inc.
Date: 03/05/2025
Hello *******,Thank you for sharing your positive experience! We're delighted to hear that our customer service team was able to quickly resolve your issue and ensure you receive your gift card by mail. Your kind words mean a lot to us, and we truly appreciate your feedback. If you ever need assistance in the future, we're always here to help!Warm regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromGinny L
Date: 03/04/2025
1 starI had to speak with 4 different reps from 2/13 to 3/3 to seek resolution for a gift card rebate. Either they never intended to provide the gift card or they have no idea what they are doing. The fourth time I called I asked to speak to a supervisor who told me in the same breath: “they closed the case on 3/1 because everything was done correctly” AND “I need to check that everything was done correctly.” How can you close a case out when it has not been resolved ?Blackhawk Network Holdings, Inc.
Date: 03/13/2025
Dear *****,We sincerely apologize for the frustration you experienced while seeking a resolution for your gift card rebate. We understand how important it is to receive clear and consistent assistance, and we regret any confusion caused during your interactions with our team. Your concerns are important to us, and we have sent you an email with further details. Please check your inbox at your earliest convenience.Warm Regards,**** *.The Blackhawk Network Customer Service Team ****************************Review fromEugenia W
Date: 03/04/2025
5 starsI appreciate the service received. I look forward to continuing to earn rewards.Blackhawk Network Holdings, Inc.
Date: 03/16/2025
Dear *******,Thank you for your kind feedback. Were glad to hear that you are satisfied with the service provided, and we truly appreciate your continued support. We look forward to serving you as you continue to earn rewards with us.Warm Regards,**** *.The Blackhawk Network Customer Service Team ****************************Review fromAmanda C
Date: 03/04/2025
4 starsGreat experience and great customer service! They were eager to address my issue with great respect and courtesy.Blackhawk Network Holdings, Inc.
Date: 03/19/2025
Hello ******,Thank you for your kind words! We're delighted to hear that you had a great experience and that our customer service team was able to assist you with respect and courtesy. Providing excellent service is our top priority, and your feedback reassures us that we're on the right track. If you ever need further assistance, we're always here to help!Warm regards,******* *.The Blackhawk Network Customer Service Team ****************************
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