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Blackhawk Network Holdings, Inc.Headquarters
Reviews
This profile includes reviews for Blackhawk Network Holdings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,977 Customer Reviews
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Review fromRobert B
Date: 03/05/2025
5 starsExcellent customer service. The people were very friendly, patient, and courteous. I'm not the most tech savvy person, with the customer service staff, that didn't matter. They were very helpful in answering my questions and getting me the guidance that I needed. Thank you again!
Blackhawk Network Holdings, Inc.
Date: 03/19/2025
Hello ******,Thank you so much for your kind words! We're thrilled to hear that our customer service team provided you with the patience, guidance, and support you needed. Ensuring a smooth and helpful experience for all our customersregardless of technical expertiseis our top priority. We truly appreciate your feedback and your 5-star rating. If you ever need assistance in the future, we're always here to help!Warm regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromRichard P
Date: 03/05/2025
3 starsThe customer service at this company when you call is definitely good. I've had to call more than once for an issue that I will talk about momentarily, but each time that I have called, there's been a very nice representative. Despite having a mild accent has always been able to be understood and has been able to understand what it is I am calling about. Each time the resolution was fairly prompt even if it wasn't my ideal resolution. Now for this company... This card is probably it benefit to some but to me it was and probably will continue to be a headache. I choose to have funds given to me from a lawsuit on this card versus waiting for a check. It was more immediate, it was virtual and I could save it to my ****** wallet and it seems like a wonderful idea. Only problem is that on two occasions so far after having this card for maybe 6 or 8 months, two occasions my card randomly declines online and no information is given to me other than it is declined so I've had to call and both times, after being told that it was due to suspicious activity, of which there was none in my opinion just various online purchases as one would do with a credit card, and with this suspicious activity, the card was froze. And again, I received no notification through the app or email of such an issue. So, if you decide to use one of these cards on say a monthly billing item like your electricity bill, and you don't receive notice that the card is declined, you run a very high risk of having your electricity completely shut off. Trust me on this because it happened to me. And after about 5 minutes of arguing with my electricity company, finally I realized that it had nothing to do with them and that it was the issue I mentioned above. And again, the only bright side of this was their representatives being prompt, kind, and understanding, though they were unable to do anything except issue me a new card number which ended up being a lot of work to go and update various places.Blackhawk Network Holdings, Inc.
Date: 03/08/2025
Hello *******,Thank you for sharing your experience. We appreciate your kind words about our customer service team, and were sorry to hear about the difficulties youve encountered with your card, especially the unexpected declines and lack of notifications. We understand how frustrating and inconvenient this must have been, particularly with essential payments. Our team will be reaching out to you directly to assist further and work toward a resolution.Warm regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromKelli P
Date: 03/05/2025
5 starsI am still in the process of gaining access to my virtual prepaid card, it has low monetary value and would probably be less of a hassle for me to just cut my losses rather than have a physical card shipped. The customer representative I have been communicating with has been patient and apologetic throughout the entire process. He even went as far as attempting to swap the defective cards for new ones in hopes that would resolve my issue. Even though my problem has not been fully resolved, the dedication and persistency demonstrated by the CSR working on my case highly increases the likelihood of me being a returning customer!!Blackhawk Network Holdings, Inc.
Date: 03/25/2025
Dear *****,Thank you for sharing your experience and for your kind words about our customer service representative. We truly appreciate your patience as we work to resolve the issue with your virtual prepaid card. Its heartening to hear that our team members dedication and persistence have made a positive impression on you. Please know that we remain committed to fully resolving your concerns, and were grateful for your understanding throughout the process.Warm Regards,**** *.The Blackhawk Network Customer Service Team ****************************Review fromKerline C
Date: 03/05/2025
4 starsIt’s great and usable on its own but not so great that you can’t add it in your EWallet like ************ wallet and etc.Blackhawk Network Holdings, Inc.
Date: 03/14/2025
Hello *******,Thank you for your feedback! We're glad to hear that you find our product great and easy to use. We understand how convenient it would be to add it to digital wallets like ****** or Apple Wallet, and we appreciate your input. Your insights are valuable to us, and we'll be sure to share them with our team for future improvements. If you have any further suggestions or need assistance, feel free to reach outwe're always happy to help!Warm regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromAdriana R
Date: 03/05/2025
4 stars**************** was helpful. Would like to be able to get a new card through online service without having to call thoughBlackhawk Network Holdings, Inc.
Date: 03/06/2025
Hello *******,Thank you for your feedback! We're glad to hear that our customer service team was helpful. We understand that having the option to replace a card online would be more convenient, and we appreciate your suggestion. We're always looking for ways to improve our services, and your input is valuable to us. If you need any further assistance, please don't hesitate to reach out.Warm regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromMark W
Date: 03/05/2025
4 stars**************** was helpful and informative. Pleasant and easy to work withBlackhawk Network Holdings, Inc.
Date: 03/06/2025
Hello ****,Thank you for your kind words! We're delighted to hear that you had a pleasant experience with our customer service team. Providing helpful and informative support is our priority, and we appreciate you taking the time to share your feedback. If you ever need assistance in the future, we're always here to help!Warm regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromRandy G
Date: 03/05/2025
5 starsEmerson was great at answering my questions about my virtual card.Review fromJohanne L
Date: 03/05/2025
5 starsI have called to have my card replaced. The person who answered had a good suggestion by proposing to replace the card by virtuels cards, which was a great idea. A lot faster than sending the replacement’s cards by mail.
******* ********Blackhawk Network Holdings, Inc.
Date: 03/14/2025
Hello *******,Thank you for your wonderful 5-star review! We're delighted to hear that our team provided you with a helpful solution and that you found the virtual card replacement to be a fast and convenient option. Your feedback means a lot to us, and we truly appreciate you taking the time to share your experience. If you ever need further assistance, we're always here to help!Warm regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromPam S
Date: 03/05/2025
4 starsI had a problem with my gift card. Called customer support. They were very helpful undertood my concern. And resolved my issue within min.Blackhawk Network Holdings, Inc.
Date: 03/14/2025
Hello ***,Thank you for your wonderful review! We're delighted to hear that our customer support team was able to quickly understand and resolve your concern. Providing helpful and efficient service is our top priority, and your kind words mean a lot to us. If you ever need assistance in the future, we're always here to help!Warm regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromJeanette D
Date: 03/05/2025
5 starsAgent spoke with was very helpful, professional and knowledgeable, explained all the details of the process, very satisfied with the outcome.Blackhawk Network Holdings, Inc.
Date: 03/06/2025
Hello ********,Thank you for your wonderful review! We're delighted to hear that our agent provided you with helpful, professional, and knowledgeable support, ensuring a clear explanation of the process. Your satisfaction is our top priority, and we truly appreciate you taking the time to share your positive experience. If you ever need further assistance, we're always here to help!Warm regards,******* *.The Blackhawk Network Customer Service Team ****************************
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