Business Profile
Internet Marketing Services
Blackhawk Network Holdings, Inc.Headquarters
Reviews
This profile includes reviews for Blackhawk Network Holdings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,977 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromDAWN B
Date: 03/08/2024
1 starI bought a gift card acivated it and when i went too use it said bhn debit ajustment the balance went from ****** to 0!! Where is the money on the card and how did this company get my gift card number they need too give me my money back!!
Blackhawk Network Holdings, Inc.
Date: 03/15/2024
Hello ****************,Our records show that a $150 Ulta eGift Card was sent to your email address, ********************** on February 19, 2024; we have taken the liberty of re-sending this eGift Card to you as of today's date. We advise you to check your email inbox, spam folder, junk mail, bulk mail, or promotional folder for an email which contains a link to your Ulta eGift Card. Should you encounter roadblocks with accessing it, please contact our **************** team via phone or by utilizing our website so an agent *** provide any insight that *** be available.Warm Regards,The Blackhawk Network **************** Team ****************************Review fromFawn F
Date: 02/20/2024
5 starsI purchased these for my daughter for her birthday,knowing we couldn't get together for her special day.She was thrilled ...messaged me within minutes of sending them ...haven't heard any bad reports so I'm assuming she was able to access them ***** so much...big "mommy" score for me lol.Blackhawk Network Holdings, Inc.
Date: 02/28/2024
Hello ************,Thank you for leaving this fantastic review! We are excited to hear that you scored big "mommy" points with our giftcards, and look forward to serving you again in the future for your gift card purchasing needs!Warm Regards,The Blackhawk Network **************** Team ****************************Review fromPamela G
Date: 02/19/2024
5 starsI've ordered gift cards a number of times in the past few months. They are always sent on time and the recipients have had no problems either receiving or using them.Blackhawk Network Holdings, Inc.
Date: 02/28/2024
Hello **************,Thank you for leaving this wonderful review! We are thrilled to hear that your orders have been received on time and the recipients have been successful with using them. We look forward to serving you in the future for your gift card purchasing needs!Warm Regards,The Blackhawk Network **************** Team ****************************Review fromZuleika Z
Date: 02/18/2024
1 starLost money. Received many different payments in digital gift cards & not able to access them individually, redeemed code already used... ok.. sign in & only 1 card is displayed & available. Downloaded their app & simply a waste of time. Worthless & COMPLETELY USELESS...!!oh & U get blocked if you sign in & put your code in to many times trying to recover your card info.Blackhawk Network Holdings, Inc.
Date: 02/28/2024
Hello Mx. ******,Our records show that the account associated with your email address contains 6 cards. If you are encountering roadblocks with accessing your account and adding cards, please contact our **************** team directly by phone at ************** so a representative *** provide any insight that *** be available.Warm Regards,The Blackhawk Network **************** Team ****************************Review fromJoseph G
Date: 02/10/2024
1 starI have a number of unused gift cards that haven't expired but they have zero value on them. They were never activated. There is no customer service available at **********************. I guess I have no choice but to file a formal compaint with the BBB.,Blackhawk Network Holdings, Inc.
Date: 02/28/2024
Hello ******************,If you have not already done so, we invite you to use either the phone number or website listed on your cards to get in touch with a customer service agent so we may provide any insight we may have.Warm Regards,The Blackhawk Network **************** Team ****************************Review fromJennifer S
Date: 02/08/2024
1 starI had a horrible experience with Happy Cards, corporate, a company under the Blackhawk umbrella. My initial order was delayed after terrible communication about payment. After receiving this order, none of the bulk order of gift cards could be activated. They quickly sent a second set of cards. Those also could not be activated. After dealing with weeks of no communication and poor customer service, I requested a refund. This process took from the end of November to early February. It was an absolute shambles of an experience. I would not hear from them for days or weeks on end. When I would call in to inquire about the status of my order or refund, they would say something in the paperwork was "missing" but they never contacted me about it. It was only when I called in I would find out something was wrong. Even the refund process seemed fraudulent so I started a paper trail with my bank just in case. Each person I talked to in customer service was very nice and helpful. It was the complete void of an initiative of communication that was just inexcusable.Save yourself time and energy and do not purchase bulk cards from this company.Blackhawk Network Holdings, Inc.
Date: 02/28/2024
Hello **************,We sincerely apologize for the slow updates regarding your refund. We strive to improve our process constantly, and will take this feedback to heart for future engagements such as this.Warm Regards,The Blackhawk Network **************** Team ****************************Review fromAnnoyed C
Date: 02/06/2024
1 starWas given a gift card over the holidays which I registered. When I finally went to use the card it was declined later seeing transactions I did not make. Specifically for the ****** Play Store - I have no devices that would be compatible with these purchases. Trying to get assistance has been a hassle of dead numbers, automated messages, and complete runarounds. After several searches online and reading through a vast number of similar issues with fraudulent charges I was able to find one number that worked and connected me to a person. Unfortunately, I still had to be redirected several more times before getting to the correct department.Blackhawk Network Holdings, Inc.
Date: 02/28/2024
Hello,Our records show that this concern is being addressed within Dispute Case DS0635521, with the most recent update being today. We are continuing to research this with the merchant in question, and will update you at regular intervals. You may also contact our Dispute Team directly to request updates at your convenience.Warm Regards,The Blackhawk Network **************** Team ****************************Review fromBecky D
Date: 02/02/2024
1 starMany of their digital cards don't work. If you contact them to open a case they ask for a copy of your ID, a copy of a utility bill to prove who you are, and a copy of the DIGITAL card (front and bank) - which of course isn't possible, among other invasive information. I'm not giving them anything - they have what they need already - the useless digital card that they admitted didn't work, my name and email address. I'd give them zero stars if I could. They are very scammy.Blackhawk Network Holdings, Inc.
Date: 02/28/2024
Hello **************,In instances such as the one referenced in your Case CS12219864, the documentation is required to establish proper ownership of the virtual card due to guidelines set in place by the card network associated with this card. Until we receive this documentation, we can take no actions towards the virtual card.Warm Regards,The Blackhawk Network **************** Team ****************************Review fromHannah C
Date: 01/26/2024
1 starMy two gift cards were escheated to the state 4 years PRIOR to their expiration dates on the cards. I understand that some states may permit and in fact require this, but the esCHEATment occurred in February 2023. My state made it illegal for gift card funds to expire as of 2022. I was able to get one $25 gift card reissued, but *** refuses to reissue the second. The money is not in my state's unclaimed property. So, they basically just stole my gift card funds. I have reached out numerous times (to BHN and my state unclaimed property), and they just say that it is a duplicate case and close it again.Agree with another customer that the site is often down and you can't check the balance of the card.Blackhawk Network Holdings, Inc.
Date: 02/28/2024
Hello **********************,As was advised within Case CS12134113, funds that have been escheated to the State are neither in Blackhawk's or Pathward's possession; any funds that were reissued previously were done as a one-time courtesy. We sincerely apologize for any frustration this may be causing.Warm Regards,The Blackhawk Network **************** Team ****************************Review fromJohn Paul M
Date: 01/25/2024
1 starI received a gift card for a small amount as part of a class action lawsuit settlement by our electricity supplier. I registered and used the card and now would like to cancel because of the inactivity fee. There is no way on the website to cancel the card and any of the numbers listed on the card or papers it came with connect to an operator. How donI cancel this card to avoid inactivity fees?Blackhawk Network Holdings, Inc.
Date: 01/26/2024
Hello ********************,We sincerely apologize for any frustration this may be causing, and thank you for bringing this matter to our attention. You may avoid inactivity fees on the card by processing a transaction such as a balance inquiry or redeeming the card at any online or physical merchant that accepts gift cards. Warm Regards,The Blackhawk Network Regulatory Complaint Team ******************************************** www.blackhawknetwork.com This information is to be confidential and proprietary to Blackhawk Network
Blackhawk Network Holdings, Inc. is BBB Accredited.
More InformationWhy choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.