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Blackhawk Network Holdings, Inc.Headquarters
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This profile includes reviews for Blackhawk Network Holdings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,977 Customer Reviews
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Review fromDeana O
Date: 05/14/2024
1 starDONT DO BUSINESS WITH THIS COMP, which owns ***************** debit cards. They charge you a fee for a plastic card but the dont send the card. When you reach out to customer service they give you the run around and dont answer your questions or resolve their error.
Blackhawk Network Holdings, Inc.
Date: 05/24/2024
Hello **************,We sincerely apologize for any frustration this may have caused, and thank you for bringing this matter to our attention. The Cardholder Agreement clearly states that a $3 conversion fee will be applicable should the physical card be converted to a virtual one; our records show that this fee was reversed on your behalf on May 15, 2024, within CS12972161. The virtual card would have been sent to the email address associated with your MyPrepaidCenter profile; if you have not already done so, please check your MyPrepaidCenter account for a virtual card ending in 6710. Warm Regards,The Blackhawk Network **************** Team **************************** This information is to be confidential and proprietary to Blackhawk NetworkReview fromIris A
Date: 05/13/2024
1 starI purchased 3 gift cards through my grocery store app and only received 1. I called and they reissued them I went to use them and they both had a zero balance. I called again and I got the run around. They told me they all had a zero balance and that I would need to contact *****. I did contact ***** and they gave me the information on when they were issued and used, which doesnt match up with when they were issued to me. I tried calling Blackhawk back and Im gettting the message your call can not be completed at this time They are scamming and totally untrustworthy.Blackhawk Network Holdings, Inc.
Date: 05/24/2024
Hello ********************,We sincerely apologize for any frustration this situation may be causing, and thank you for bringing this concern to our attention. Our records show that this was addressed within Case CS13076251, with a refund check being sent to the address provided within this Case on May 29, 2024, as a four (4) by six (6) inch postcard. Should you have any questions or concerns, please do not hesitate to reach out to our **************** team so an agent may provide any insight they may have.Warm Regards,The Blackhawk Network **************** Team **************************** This information is to be confidential and proprietary to Blackhawk NetworkReview fromMaria M
Date: 05/07/2024
1 starTerrible company with terrible policies. If you use the redeem code and are not able to link the card to your profile and/or put in your digital wallet they will not give you access if you do not know what address was used for the purchase. They wont let the person who initiate a refund without the card number. Judging but my wait time to in a hold of a manager, there is a clear need for customer service which would indicate poor quality of servers.Blackhawk Network Holdings, Inc.
Date: 05/09/2024
Hello Ms. ************ sincerely apologize for any frustration this situation may be causing, and thank you for bringing this matter to our attention. Our policies are in place to protect the funds associated with the account in question as well as to deter possible fraudulent claims of unintentional use. These steps are in place at the request of the sponsoring company and card networks associated with the card itself. Warm Regards,The Blackhawk Network **************** Team ****************************Review fromEdward P
Date: 04/29/2024
1 starWe received a reward card from Boehringer Ingleheim. Went to the website: www.myprepaidcenter.com to activate the card. Entered the Card number and security code. The card appeared to activate. Decided to try to check the balance right away. The card face said it was $35. Entered the number and code again, but this time was redirected to another site.*********************************************** reported that "This does not appear to be one of our cards."After reporting this error to Boehringer Ingleheim, I opened a new window for www.myprepaidcenter.com and created a user profile. Somehow the site connected the card with the new profile (though the name on the card is my wife's name.That window has now been sitting open for about 20minutes with the Balance showing a spinning wheel of green dots.I honestly don't know if * you are scamming me and Boehringer Ingleheim * Boehringer Ingleheim is scamming both of us. * a third party has hacked your website scamming us all.In any case, I expect I will no longer purchase products offering reward cards from myprepaidrewards.com Thanks for listening. I hope others can avoid this problem.EDBlackhawk Network Holdings, Inc.
Date: 05/09/2024
Hello ******************,We sincerely apologize for any frustration this situation may be causing, and thank you for bringing this matter to our attention. Our records do show a card ending in 3876 attached to an email profile; this card has a balance of $35 and is available to be redeemed at any online or physical merchant that accepts **** gift cards or **** debit cards. We encourage you to review the Cardholder Agreement for this card to ensure you are able to use it within the boundaries set by the card sponsor. Should you have any questions or concerns, please do not hesitate to reach out to our **************** team directly via the phone number listed on our website.Warm Regards,The Blackhawk Network **************** Team ****************************Review fromPeter G
Date: 04/25/2024
1 star************* Keeps cancelling my orders, yet holding on to the funds for days. Never use this company. It doesn't let you even buy anything. I had the worse experience. Even tried multiple times with different cards. Avoid this company.Blackhawk Network Holdings, Inc.
Date: 05/09/2024
Hello ****************,We sincerely apologize for any frustration this may be causing, and thank you for bringing this matter to our attention. We use a multi-layered fraud-screening approach to review every consumer order it receives. This approach involves inputs from several third parties that provide specialized fraud-screening services, as well as a variety of internal procedures. The company constantly reviews and calibrates this approach with the sole goal of rejecting fraudulent orders and approving non-fraudulent orders. Like other companies, we never share any details of our fraud screening approach with any customers who have had their orders rejected. We understand it is frustrating that the reason for the security flag cannot be disclosed; however, no one other than our compliance department has access to your personal information. While we are comfortable with the accuracy of our process, we do realize that no screening process is perfect and, unfortunately, sometimes good people are impacted.Warm Regards,The Blackhawk Network **************** Team **************************** This information is to be confidential and proprietary to Blackhawk NetworkReview fromKara G
Date: 04/25/2024
1 starI have tried purchasing a PlayStation gift card via Cashstar. An entity of Blackhawk. They took the money out and said there was a decline error. Impossible considering they were able to draft my account! It's been hours and they have yet to release my funds. Looking across the Internet this is common for this sham of a company. What crooks! Where's my money???? Where's my gift card???Blackhawk Network Holdings, Inc.
Date: 05/08/2024
Hello ******************,We sincerely apologize for any frustration this may be causing, and thank you for bringing this matter to our attention. To better assist you, we invite you to contact our **************** team directly by phone at ************** so a representative may provide any insight or assistance that we may have available. We look forward to hearing from you so we may help in any way we can.Warm Regards,The Blackhawk Network **************** Team **************************** This information is to be confidential and proprietary to Blackhawk NetworkReview fromMaggie Y
Date: 04/21/2024
1 starI bought a card and it was hacked when I went to use it my balance was empty I tried to contact them they gave me the run around I provided screenshots of the purchases made on the card not by me, purchases made before I could even use it. Still nobody has contacted me they want you to fill out a form that is not user friendly if you dont have a computer. I gave them the card number and they can look u the purchases I cant dispute with the merchant because it does not tell me who or what its from 100 dollars I never got to use. This company is just as bad as the people who hacked the card! I only left a star because I had to.Blackhawk Network Holdings, Inc.
Date: 04/22/2024
Hello *** ***** sincerely apologize for any frustration this may have caused, and thank you for bringing this matter to our attention. To ensure we are able to address this concern directly, we invite you to email ******************************************** with the proxy number on the back of the card (this begins with *****) as well as your contact information. Once we have received your email, our Dispute Team will begin the process of disputing these charges with the merchant in question.Warm Regards,The Blackhawk Network **************** Team **************************** This information is to be confidential and proprietary to Blackhawk NetworkReview fromLuke P
Date: 04/21/2024
5 starsI gave the card as a birthday gift and the recipient was thrilled. The purchasing process was easy and fast. Looking forward to doing it again soon. ??Blackhawk Network Holdings, Inc.
Date: 04/22/2024
Hello ********************,Thank you for leaving this wonderful review! We are happy to hear that your experience was easy and quick, and we look forward to serving you again in the future for you gift card purchasing needs.Warm Regards,The Blackhawk Network **************** Team **************************** This information is to be confidential and proprietary to Blackhawk NetworkReview fromYvonne P
Date: 04/20/2024
5 starsI was very impressed by the speed with which the card was sent.Blackhawk Network Holdings, Inc.
Date: 04/22/2024
Hello **************************,Thank you for taking the time to leave this wonderful review! We are thrilled to hear that your gift card was received in a speedy timeframe, and look forward to serving you again for your gift card purchasing needs.Warm Regards,The Blackhawk Network **************** Team **************************** This information is to be confidential and proprietary to Blackhawk NetworkReview fromTheresa D
Date: 04/16/2024
1 starI ordered a $200 **** gift card to give as a gift. As soon it was registered online they money was used by someone. I tried to use the card at the store and they said there was only 0.86 on the card. I have been in contact with **** @ Blackhawk to dispute the transaction that I did not make. They said in order resolve the issue and they are asking for our bank account number and our personal info and a electric bill to be able to resolve the issue. I did not give any personal information other than the sales receipt and the address and nothing more. I thought that was strange that they would ask for personal information. This company is bad stay away from them. I know I will never get my back from them. I did dispute this with my bank.Blackhawk Network Holdings, Inc.
Date: 04/18/2024
I ordered a $200 **** gift card to give as a gift. As soon it was registered online they money was used by someone. I tried to use the card at the store and they said there was only 0.86 on the card. I have been in contact with **** @ Blackhawk to dispute the transaction that I did not make. They said in order resolve the issue and they are asking for our bank account number and our personal info and a electric bill to be able to resolve the issue. I did not give any personal information other than the sales receipt and the address and nothing more. I thought that was strange that they would ask for personal information. This company is bad stay away from them. I know I will never get my back from them. I did dispute this with my bank.Review By: ************************* ********************** *************** Hello **************,As referenced in CS12806036, multiple options are available for verification purposes, including but not limited to a purchase receipt or activation receipt; a bank statement is not required as long as either of the alternative options are available. The requested documentation is necessary to establish ownership of the card between the person who has opened the Case and the regisitered cardholder as seen in our records. We are continuing to research this with the merchant associated with the charge in question, and will update you at regular intervals. Warm Regards,The Blackhawk Network **************** Team **************************** This information is to be confidential and proprietary to Blackhawk Network
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