Business Profile
Internet Marketing Services
Blackhawk Network Holdings, Inc.Headquarters
Reviews
This profile includes reviews for Blackhawk Network Holdings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,976 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromZachary S
Date: 06/08/2024
1 starI received a prepaid $100 MasterCard as a gift. The card appears to be defective and unusable. I have tried to use the card several times and it does not work when it is swiped, resulting in an error message every time. The security code is smudged and illegible on the back of the card, so I cannot request a new card through the phone number or the online service.
Blackhawk Network Holdings, Inc.
Date: 06/27/2024
Hello **************,Our records show that Dispute Case DS0694343 was closed in your favor on June 26, 2024, with a credit in your favor to be applied to a new card, which has been sent to you. Should you need further assistance, please do not hesitate to reach out to our Dispute team directly so an agent may provide any insight they may have.Warm Regards,The Blackhawk Network **************** Team ****************************Review fromGagan M
Date: 06/07/2024
1 starBy switching to paper based gift cards for **** gift cards/mastercard, using giftcards.com has become a mess. I have 3 different cards that went through the washer and the front and back of the cards have separated. One of the cards CVV code has also disappeared and I cannot match the cards together. All I wanted to check is if the cards have a balance or are zero balance. I was also unable to get hold of customer service thanks to the company's brilliant IVR scripts that do not allow a customer to get hold of a human without a valid card verification.Blackhawk Network Holdings, Inc.
Date: 06/27/2024
Hello Mx. *****,We sincerely apologize for any frustration this *** be causing and thank you for bringing this matter to our attention. We invite you to use the various Contact Us options available on *********************************************, including submitting an email, so an agent *** provide any insight that *** be available. Warm Regards,The Blackhawk Network **************** Team ****************************Review fromSean M
Date: 06/06/2024
1 starReally dysfunctional company and web site at Myprepaid I received 4 Mastercards as a bonus at work and it was a complete nightmare to use the bonus cards Close to 6 hours on the phone over 2 days getting things resolved.Cards would not register as you could not type anything in in the web site.Security codes did not work to authenticate on the web site and when you selected resend the same code is sent that does not work.Help desk staff are nice but some are clue less and some fixed problems.I had great difficulty understanding the support staff due to language challenges.At least the staff were pleasant.I could not begin to recommend anyone use this company and let my employer know how messed up the process wasBlackhawk Network Holdings, Inc.
Date: 06/27/2024
Hello **********************,We sincerely apologize for any frustration this may be causing and thank you for bringing this matter to our attention. We are aware of roadblocks with using the MyPrepaidCenter website, and are committed to addressing these issues to ensure that the experience is smoother and more user-friendly.Warm Regards,The ********************** **************** Team ****************************Review fromAdriana A
Date: 06/04/2024
1 starI was gifted a one4all gift card a couple years ago. I never used it because very few retailers accept it. I had it in my wallet for a long time until the cvv code expired. I called to get a new one since I have over $400 in balance and they told me twice in the past month that they'd reissue a new card and I'd receive it within 10 business days. Well, it never arrived. This happened twice! I waited 10 business days TWICE and NOTHING ARRIVED. I am being lied to and they never provide a tracking number or anything to confirm that they're actually doing their job. Their call wait times are a joke and the automated phone system will say the wait time is 14 minutes and then it jumps to 35 minutes. What kind of business are they operating??? ScamBlackhawk Network Holdings, Inc.
Date: 06/27/2024
Hello ******************,Our records show that Case CS13168586 was created to address this matter, and the card was replaced a second time, with a refund being declined due to you receiving the card as a gift and therefore did not have proof of purchase for the card. Should you continue to encounter roadblocks with receiving the gift card, we would recommend that you request the funds to be sent to you via physical check rather than have the card replaced again. We sincerely apologize for any inconvenience you may have experienced, and thank you for bringing this matter to our attention.Warm Regards,The Blackhawk Network **************** Team ****************************Review fromDani L
Date: 06/03/2024
1 starCashstar is a scam, they take your money then say that the payment hasnt been able to be processed, support doesnt answer and my bank says that it cannot return the money as the seller "hasnt received it", its 2024 and it seems as if they are manually receiving payments. NEVER EVER BUY FROM THEMBlackhawk Network Holdings, Inc.
Date: 06/27/2024
Hello Ms. ***** sincerely apologize for any frustration this may be causing, and thank you for bringing this matter to our attention. Any funds that are removed for an order but not processed are considered "temporary holds" and will be returned to the method of payment used to place the order within ten (10) business days. Warm Regards,The Blackhawk Network **************** Team ****************************Review fromFRENCHE S
Date: 05/24/2024
5 starsalways spot on when ordering. definitely will order again. customer service is excellent when needed.Blackhawk Network Holdings, Inc.
Date: 06/14/2024
Hello Mx. *****,Thank you for leaving this wonderful review! We are thrilled that your ordering experience was spot on as well as your interaction with our **************** team was excellent. We look forward to serving you again in the future for your gift card purchasing needs!Warm Regards,The Blackhawk Network **************** Team ****************************Review fromWilliam K
Date: 05/24/2024
1 starI have had nothing but grief and issues from just simply trying to use a gift card my son gave me from ******** I tried to use a $50 gift card to purchase at a ****** gas station in *******, ** one night. Didn't know that it needed to be activated. It was denied twice. Tried to get through on their phone line and got stuck in a ACD loop. Went online and tried explain what happened. No luck. Finally complained to their website and started an email chain to try to resolve this. After 3 weeks of trying to get this get this straightened out, I got a new card today. Went through the motions of activating the card, it has a whopping $.20 on it. NOT happy! I have informed via email that I was going file a compliant with and ******** Please help me get this straight.Blackhawk Network Holdings, Inc.
Date: 06/14/2024
Hello ********************,We sincerely apologize for any frustration this may be causing, and thank you for bringing this matter to our attention. If the charges are within 60 days of today's date, we invite you to contact our Dispute Team directly by email at ******************************************** or by phone at ************** so we may attempt to recover the funds from the merchant associated with the charge by opening an investigation on your behalf. Warm Regards,The Blackhawk Network **************** Team ****************************Review fromAmanda F
Date: 05/22/2024
5 starsWorked perfect. Thank you. It was weird as I got it as a gift for my kid so I sent it to my own email and that made checking the balance weird. I figured it out though.Blackhawk Network Holdings, Inc.
Date: 06/14/2024
Hello **********,Thank you for leaving this wonderful review! We are thrilled that you received your gift card and were able to check the balance. We look forward to serving you again in the future for your gift card purchasing needs!Warm Regards,The Blackhawk Network **************** Team ****************************Review fromPaul W
Date: 05/16/2024
1 starThis review is for ******************* I couldnt be less impressed by the lack of guidance provided and the seemingly do-while programming innate to your customer-facing platform. Youd think that if you are provided the card information that it would be good to use; however, not the case, instead my purchase from ********** was deemed suspicious and my funds suspended. A little bit of guidance and standard operating procedures would go a long way. What happened to customer-centric companies?Blackhawk Network Holdings, Inc.
Date: 05/24/2024
Hello ******************,We sincerely apologize for any frustration this may have caused, and thank you for bringing this matter to our attention. We use a multi-layered fraud-screening approach to review every consumer order it receives. This approach involves inputs from several third parties that provide specialized fraud-screening services, as well as a variety of internal procedures. The company constantly reviews and calibrates this approach with the sole goal of rejecting fraudulent orders and approving non-fraudulent orders. Like other companies, ********** never shares any details of its fraud screening approach with any customers who have had their orders rejected. We understand it is frustrating that the reason for the security flag cannot be disclosed; however, no one other than our compliance department has access to your personal information. While we are comfortable with the accuracy of our process, we do realize that no screening process is perfect and, unfortunately, sometimes good people are impacted.Warm Regards,The Blackhawk Network **************** Team **************************** This information is to be confidential and proprietary to Blackhawk NetworkReview fromKevin G
Date: 05/14/2024
1 star**** BLACKHAWK HOLDINGS needs to be closed and audited by the State*****Its all the classic sign of this company does not have the money to support the cards.I receive $1500 4 times a year as a reward on a prepaid **** that BHN manages.They locked my card without notifying me with a reason. When I called I was advised I can get a replacement in ***** days or a virtual card. I opted for a virtual card. They did send one but it was not usable or downloadable. I called back and they advised they will send a new one. 6 days later 11 calls and over 5 hours wasted in the phone and still no card.Blackhawk Network Holdings, Inc.
Date: 05/24/2024
Hello ******************,We sincerely apologize for any frustration this may have caused, and thank you for bringing this matter to our attention. Our records show that a new physical card was sent to an updated address per your request within Case CS12979140. On May 23, 2024, we sent you an email to request documentation confirming the updated address so we may send the replacement card; the sooner we receive your response, the sooner the replacement may be sent. Warm Regards,The Blackhawk Network **************** Team **************************** This information is to be confidential and proprietary to Blackhawk Network
Blackhawk Network Holdings, Inc. is BBB Accredited.
More InformationWhy choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.