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Blackhawk Network Holdings, Inc.Headquarters
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This profile includes reviews for Blackhawk Network Holdings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
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Average of 1,976 Customer Reviews
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Review fromBill Entenmann E
Date: 07/05/2024
5 starsOrdered 19 Happy Birthday gift cards for 3Q and they arrived as ordered.Thank you!
Blackhawk Network Holdings, Inc.
Date: 07/24/2024
Hello **********************,Thank you for leaving such a warm review! We are thrilled that your order has arrived, and we look forward to serving you again in the future for your gift card purchasing needs.Warm regards,The Blackhawk Network **************** Team ****************************Review fromMarie B
Date: 07/01/2024
1 starWithin the last 30 days, two of my orders have been cancelled without any explanation. The only information the Giftcards.com representatives have provided is that the orders were flagged, but they have not given any solid reason for this. Although I will likely refrain from using Giftcards.com in the future, I would appreciate clarification on what caused these orders to be flagged.Case# CS13316761Blackhawk Network Holdings, Inc.
Date: 07/24/2024
Hello ****************,We use a multi-layered fraud-screening approach to review every consumer order it receives. This approach involves inputs from several third parties that provide specialized fraud-screening services, as well as a variety of internal procedures. The company constantly reviews and calibrates this approach with the sole goal of rejecting fraudulent orders and approving non-fraudulent orders. Like other companies, Giftcards.com never shares any details of its fraud screening approach with any customers who have had their orders rejected. We understand it is frustrating that the reason for the security flag cannot be disclosed; however, no one other than our compliance department has access to your personal information. While we are comfortable with the accuracy of our process, we do realize that no screening process is perfect and, unfortunately, sometimes good people are impacted. We apologize for any inconvenience that you may have experienced.Warm regards,The Blackhawk Network **************** Team ****************************Review fromana g
Date: 06/21/2024
1 starselling defective gift cards I went to office depot to talk to the manager on Saturday he called you guys to dispute my issue but no one solved anything.On May 11th, I bought several gift cards from office depot on *********** (*********) the transaction keep failing as the system kept flagging them.I got 2 transactions of $892.75 but the. Got refunded $543.85 and $592.75 Went home to use 1 Mc gift card of $200 and 2 Mc. Gcs of $100 each. none of those work as they said they were not activated, and no one seems to be able to help. I have called your number and is automated so no help. you sold me $400 worth of defective gift cards *****************Blackhawk Network Holdings, Inc.
Date: 06/27/2024
Hello **************,We apologize for any frustration this may be causing you, and thank you for bringing this matter to our attention. If a gift card purchased at a physical store was not activated at the time of purchase, it is recommended that you return to the place of purchase with the receipt so they may address the matter in accordance to their return or exchange policies. Blackhawk did not receive any monies from the sale or purchase of those cards, therefore we cannot address any activation issues.Warm Regards,The Blackhawk Network **************** Team ****************************Review fromPaulette S
Date: 06/21/2024
1 starI received the gift card and gave it to my neighbor as a birthday gift. When she called the company to activate it, she was told it had already been used. it took her quite a while to get them to understand she just received it. They said they would send out another card. She still hasn't received it. That was over a week ago. I feel so bad that she has to go through this. The card was supposed to be a joyful gift; not one of aggravation. I hope this gets resolved soon.I seriously doubt I would ever use this company again. ******************Blackhawk Network Holdings, Inc.
Date: 06/27/2024
Hello ******************,We sincerely apologize that your neighbor's experience has been less than exemplary, and thank you for bringing this matter to our attention. Our typical delivery time for physical gift cards is five (5) to seven (7) business days; business days in this instance are considered Monday-Friday, with weekends and holidays potentially extending the actual delivery date. If your neighbor has not received the replacement card by July 1, 2024, please have her contact our **************** team directly so an agent *** provide any updates that *** be available.Warm Regards,The Blackhawk Network **************** Team ****************************Review fromBernabe F
Date: 06/19/2024
1 star******* mobile pays this company to handle their promotional rebate program.I changed 2 phone number over to ******* mobile. I was to receive $200 promotional rebate.Blackhawk Network sent a virtual card that went into a spam filter box, it failed to activate for use and after 4 phone calls to three different numbers I found that ******* did not want anything to do with their promotional program. Blackhawk Network confirmed I had a $200.00 credit but wanted to charge me $3.00 to make it a physical card. Blackhawk Network buyer beware of GiftCards.com, CashStar and many other subsidiaries. Their goal is to receive payment and make it as difficult as possible to utilize. They have a six month window before rebate become theirs.Blackhawk Network Holdings, Inc.
Date: 06/27/2024
Hello ****************,We sincerely apologize for any frustration this may be causing, and thank you for bringing this matter to our attention. The Terms and Conditions for this card are available for you to review at any time, and we encourage and recommend that any cardholder review the Terms and Conditions associated with any gift card, rewards card, promotional card, or loyalty card to ensure they are able to utilize the funds associated with the card to the best of their ability within the strictures of the card network allowances, including any expiration date, fee structure, or conversion fees.Warm Regards,The Blackhawk Network **************** Team ****************************Review fromMelissa M
Date: 06/18/2024
1 starCashstar had the worst customer service as well as its service as a whole. I ordered a dicks gift card and they never sent it. First they told me I had to wait until April (11 months from order) to get a refund and after multiple emails/weeks later they said they tried to issue me a refund but said it failed. Those were their exact words. So no gift card and no refund.Blackhawk Network Holdings, Inc.
Date: 06/27/2024
Hello ******************,We sincerely apologize for the concern you raised regarding your CashStar order, and thank you for bringing this matter to our attention. Our records show that a refund has been sent to you via physical check as of June 18, 2024. We ask that you allow approximately six (6) to eight (8) weeks for this check to arrive. Warm Regards,The Blackhawk Network **************** Team ****************************Review fromCynthia G
Date: 06/18/2024
2 starsMy latest order is terrible. I have ordered in the past from giftscard.com and had been very happy with my purchases and service. This time the customer service has been terrible at follow-up. They delivered a $200 gift card with my Grandsons name on it - very nice - but it cannot be activated. They gave us a case # right away - but no follow-up email except that they received my inquiry. All I want now is some help or my money back and I will get my Grandson a gift card directly from Amazon without his name on it. Very disappointedBlackhawk Network Holdings, Inc.
Date: 06/27/2024
Hello **********************,Our records show that the gift card in question was activated within Case CS13246561. We sincerely apologize for any frustration this situation may have caused, and thank you for bringing this matter to our attention.Warm Regards,The Blackhawk Network **************** Team ****************************Review fromStacy R
Date: 06/13/2024
1 starSeveral negative things about this company. I do not recommend at all. I ordered a gift card for my nieces bday and I accidentally put my address for both payment and mailing. No way to change this on website, which is not current for technology now, and so I called immediately after I ordered, and they said there is no way they can change this.Really? That makes no sense that really should not be hard to do unless the product has already went out of course. I will never use them again. Also, deceiving that it is not **** itself since that is what I googled and the ordering process is not intuitive or s clear as it should be. Not up to par to most online companies.Blackhawk Network Holdings, Inc.
Date: 06/27/2024
Hello ************,We sincerely apologize for the frustration you encountered with our ordering platform and thank you for bringing this matter to our attention. We are constantly looking for ways we can improve the ordering experience, and will look into this as one of the ways we can improve and do better.Warm Regards,The Blackhawk Network **************** Team ****************************Review fromRonda S
Date: 06/10/2024
1 starUpon relocating to another state, I purchased 2 giftcards ($490 each) for online purchases until my debit card arrived. I contacted one vendor regarding a credit ($70.00) they agreed to provide ************ has refused to honor the credit declaring it was too much, and therefore placing a hold on my card. I was told that they would release the hold, but the $70.00 would be deducted from my original balance.I have provided all information regarding the credit, as requested, MANY MANY times.This has been a battle for several months. This has been completely time consuming and I am losing my patience.I am overwhelmed by their lack of customer service and willingness to settle this matter in a timely fashion.Blackhawk Network Holdings, Inc.
Date: 06/27/2024
Hello ********************,We sincerely apologize for any frustration this may be causing, and thank you for bringing this matter to our attention. When a credit is applied to a card that appears to be in excess of the original charge, the card is blocked as a security precaution. This is to protect the cardholder as well as the sponsoring bank. Our records show that the block has been removed from the card as of June 15, 2024.Warm Regards,The Blackhawk Network **************** Team ****************************Review fromGeorgia D
Date: 06/08/2024
1 starNo assistance through number on back of card. No assistance with disputing a transaction. Pushes you to seek assistance only through the merchant. ****** says, "With everything life throws your way, it's nice to have a brand you can rely on." That is far from the truth with this company.Blackhawk Network Holdings, Inc.
Date: 06/27/2024
Hello **************,We sincerely apologize for any frustration this may be causing, and thank you for bringing this matter to our attention. Our records show that Dispute Case DS0692938 is currently open on your behalf, with the most recent update being as of 06/25/2024. We are continuing to work with the merchant on your behalf to investigate the charge you advised, and will continue to update you within this Case at regular intervals.Warm Regards,The Blackhawk Network **************** Team ****************************
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