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Blackhawk Network Holdings, Inc.Headquarters
Reviews
This profile includes reviews for Blackhawk Network Holdings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,977 Customer Reviews
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Review fromValerie M
Date: 03/11/2025
4 starsThe customer sercice *** was very helpful resolving my lost cards. (I think I accidentally threw them away). However, I wish that they would always give us a choice of a physical card, which i prefer over digital, but sometimes they don't give you a choice. Otherwise, I am happy with their service.
Blackhawk Network Holdings, Inc.
Date: 03/13/2025
Dear *******,Thank you for your positive review and for sharing your experience with our customer service team. We are pleased to hear that our representative was able to assist you in resolving your lost cards. We appreciate your feedback regarding card format options and understand your preference for physical cards. While availability may vary depending on the specific card and issuer, we continuously strive to enhance our offerings to better serve our customers. Your insights are valuable, and we will take them into consideration as we work to improve our services.Warm Regards,**** *.The Blackhawk Network Customer Service Team ****************************Review fromCarol Ann H
Date: 03/11/2025
5 starsThe gentleman handling my call was very helpful, knowledgeable and kind mannered. Thank you!Blackhawk Network Holdings, Inc.
Date: 03/19/2025
Hello *****,Thank you for your wonderful review! We're delighted to hear that our team member provided you with helpful, knowledgeable, and kind service. Customer satisfaction is our top priority, and we truly appreciate you taking the time to share your experience. If you ever need further assistance, we're always here to help!Warm regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromVirginia B
Date: 03/10/2025
5 starsThe customer service was exceptional. All of my concerns were addressed. Thanks so much.Blackhawk Network Holdings, Inc.
Date: 03/19/2025
Hello ********,Thank you for your kind words! We're delighted to hear that you had a great experience with our customer service and that all your concerns were addressed. Providing exceptional support is our top priority, and your feedback means a lot to us. If you ever need assistance in the future, we're always here to help!Warm regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromSterling D
Date: 03/10/2025
5 starsThe team took great care of me and resolved my issue quickly, resending an expired card and making sure I had everything I needed. Thank you!Blackhawk Network Holdings, Inc.
Date: 03/13/2025
Dear Sterling,Thank you for your wonderful feedback! We are delighted to hear that our team provided you with excellent service and resolved your issue quickly. Ensuring that you have everything you need is always our priority, and we truly appreciate you taking the time to share your experience. If you ever need further assistance, please dont hesitate to reach out.Warm Regards,**** *.The Blackhawk Network Customer Service Team ****************************Review fromMelissa O
Date: 03/10/2025
3 starsCustomer service wasn't able to resolve my problem other than telling me to use my card at a different merchant, which did not solve my problem at all. I've never had issues using these at favorite vendors until this time, so not sure why they couldn't simply issue me a new card or resolve another way. Disappointing.Blackhawk Network Holdings, Inc.
Date: 03/19/2025
Hello *******,We're sorry to hear that your issue wasn't fully resolved and understand how frustrating that must be. Our team is committed to finding a solution that works for you, and we will be reaching out to you directly to assist further. Thank you for bringing this to our attentionwe appreciate your feedback.Warm regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromScott L
Date: 03/10/2025
5 starsCalled with a Gift Card issue & was provided good service & exactly want I needed to resolve issue. Would recommend.Blackhawk Network Holdings, Inc.
Date: 03/19/2025
Hello there,Thank you for your wonderful review! We're delighted to hear that our team provided the support you needed to resolve your gift card issue. Your recommendation means a lot to us, and we truly appreciate you taking the time to share your positive experience. If you ever need assistance in the future, we're always here to help!Warm regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromRichard F
Date: 03/10/2025
5 starsAfter having trouble activating my gift cards I contacted customer service at ***. Within two days my problem was resolved. The service people were courteous and professional. I would recommend this service to anyone needing it.Blackhawk Network Holdings, Inc.
Date: 03/13/2025
Dear *******,We truly appreciate your kind words and your 5-star review. It is wonderful to hear that our customer service team was able to resolve your activation issue promptly and that you had a positive experience with our support. Providing courteous and professional service is our top priority, and your recommendation means a lot to us. If you ever need assistance in the future, we are always here to help.Warm Regards,**** *.The Blackhawk Network Customer Service Team ****************************Review fromSean H
Date: 03/10/2025
5 starsI had a great experience with Blackhawk. They were the administrators for a gift card I was awarded and then failed to use in the initial redemption term. They were able to research the term and find that I was entitled to an extension, then they made it happen!Blackhawk Network Holdings, Inc.
Date: 03/13/2025
Dear ****,Thank you for your wonderful review! We are pleased to hear that you had a great experience with us and that our team was able to assist in extending your gift card redemption. Ensuring our customers receive the full value of their awards is a priority, and we appreciate you taking the time to share your positive experience. If you ever need further assistance, please dont hesitate to reach out.Warm Regards,**** *.The Blackhawk Network Customer Service Team ****************************Review fromMaryElizabeth W
Date: 03/10/2025
5 starsI have always been treated with courtesy, respect and kindness- from day one!Blackhawk Network Holdings, Inc.
Date: 03/11/2025
Hello **** *********,Thank you so much for your kind words! We're thrilled to hear that you've consistently experienced courtesy, respect, and kindness from our team. Your feedback means a lot to us, and we're so grateful for the opportunity to serve you. We look forward to continuing to provide you with excellent service!Warm regards,******* *.The Blackhawk Network Customer Service Team ****************************Review fromDanne G
Date: 03/10/2025
4 starsI ended up with a number of the gift cards in smaller denominations. I had one that could not be moved to a wallet and they resolved that by issuing a new card. Several others would not add to Apple Wallet, so I asked about those. They really could not say why some cards would give an error when trying to be added, but offered some alternatives for use. It would be beneficial if you could combine smaller gift cards into one larger denomination.Blackhawk Network Holdings, Inc.
Date: 03/19/2025
Hello *****,Thank you for sharing your experience! We're glad we could assist with your card issue and appreciate your patience as we worked through the Apple Wallet concerns. We understand how convenient it would be to combine smaller denominations into one larger card, and we'll be sure to pass your suggestion along to our team for consideration. Your feedback helps us improve, and we truly appreciate it. If you need any further assistance, please don't hesitate to reach out!Warm regards,******* *.The Blackhawk Network Customer Service Team ****************************
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