Business Profile
Internet Marketing Services
Blackhawk Network Holdings, Inc.Headquarters
Important information
- Customer Complaint:
Blackhawk Network Holdings Inc. came to BBB’s attention in January 2009. A review of complaints was completed in October 2024.
Consumers are encouraged to review the links below for assistance with gift card questions. Because the terms of use may be subject to change, BBB encourages consumers to read the terms of service and the card order agreement using the links provided. Important sections to read are the company’s rights, fee’s that may be associated with your card and fraud abuse.
https://blackhawknetwork.com/lets-talk/faq#user=allhttps://blackhawknetwork.com/card-order-agreement
https://blackhawknetwork.com/terms-use
Complaints
This profile includes complaints for Blackhawk Network Holdings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,141 total complaints in the last 3 years.
- 404 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company is very sketchy. I purchased a gift card for Christmas on 12/25 at a store less than a mile from my home. I made several attempts to register the card like instructed. Error message. The moment I checked the balance and attempted to register my card that is when the money was taken and all of a sudden I was transferred to an operator. I spoke to a customer fraud specialist that keeps asking me for endless proof that I truly purchased the card. I provided all requested proof. This company is very sketchy. I truly feel like this company is defrauding their customers. Their basically telling the customer after taking your money to register your card which ask for all your personal information and card information after that is done you are then defrauded by putting the information in the system and the company sends error message to true purchaser. I do see where there is multiple websites for this company and after I reported this incident a company by the name BHN reach out. I believe this is designed to make the customer give up and then the company takes your money. I will not give up even if I have to take legal actions something isnt right about this company. This is scam. ****** also Said in the past they had to take all these gift cards off the shelf and just restocked before the holiday. This company should be out of business.
Business Response
Date: 01/29/2024
January 29, ****
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, *****************************
Dear *****,
On January 17, ****, Blackhawk Networks (Blackhawk) received a complaint from ***************************** regarding documentation being requested to establish ownership of a MasterCard gift card ending in ****..
On January 13, ****, we received a phone call from ****************, advising us that she hadn't registered a gift card ending in **** and inquiring why it was replaced. Case CS12089995 was created, and **************** was advised that the registration was considered fraudulent. An email was sent to *************************** requesting a proof of purchase for the card, ******************** full address, and photos of the front and back of the card. We received a response the same day with ******************** address but did not receive the requested photos. A follow-up email was sent on January 14, ****, re-requesting a photo ID and the gift card proof of purchase. We received a photo of ******************** ID the same date but did not receive the photo of the proof of purchase at that time. We re-sent our request for proof of purchase on January 17, ****, and January 16, ****. We received photos of the front and back of the card on January 16, ****, but did not receive a photo of the actual proof of purchase on that date. We sent a follow up email on January 17, ****, re-requesting a photo of the receipt for proof of purchase. *************** responded, advising that a photo of the transaction using her ***** Fargo account should be sufficient. A follow-up email was sent on January 17,****, reiterating that we needed a photo of the actual receipt of the purchase so we could proceed.
Despite not having received the required documentation, on January 17, ****, we advised **************** via email that a replacement card would be sent to the address she provided, and on January 24, ****, **************** was advised that the card would arrive within seven (7) to ten (10) business days. Business days for this instance are considered Monday to Friday, with weekends and holidays being excluded from this timeframe.We sincerely apologize for any inconvenience **************** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
****, ** 89521
www.BlackhawkNetwork.comInitial Complaint
Date:01/16/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company issued me a $5.51 virtual gift card from the Smashburger settlement. However when I try to use it ...it gets declined. Asked this company to reissue my card and they won't despite me giving all proof of identity to them including my license number and billing address. They refuse to address my issue and don't seem to care. The case number is CS12073296. I am sick and tired of there antics and runaround as they refuse to address the problem of there virtual card not working and for refusing to issue me a new card.Business Response
Date: 01/26/2024
VIA BBB WEBSITE
January 26,****
Better Business Bureau
Complaint Case: 21155218
RE: *******************
Dear *****,
On January 16, ****,Blackhawk Networks (Blackhawk) received a complaint from Mx. **** regarding issues using their Mastercard settlement card ending in ****.
On January 11, ****, our customer service received contact from ************ in regard to issues using their Mastercard settlement card ending in ****. That same day our team opened case CS12****9. We requested the following information: a copy of the email that the original gift card was sent, copy of a recent utility bill confirming the mailing address, and a valid photo **. They also asked for the full name,mailing address, email address, and phone number for ************. Once our team received all documentation our team would be able to move forward with removing the block on the card. That same day ************ provided the requested personal information, and the original email. However, the photo Id was blurry.
On January 12, ****, *********** requested an update. Our team informed ************ that we need a new photo of their ** as we were unable to read the prior image sent. Later that day *********** provided the ** image as requested so we could begin the process to resolve it with our team.
On January 13, ****, once all documentation was confirmed our team began the process to remove the block on the card.
On January 23, ****, the block was removed on Mr. ***** card. On January 25, ****, our team re-issued a new card to ************. We sincerely apologize for any inconvenience ************ may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
Regulatory Complaint Specialist
****, ** 89521
www.BlackhawkNetwork.comCustomer Answer
Date: 01/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
Date:01/14/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased 4 separate gifts cards in the amount of 25$ each. Immediately upon registering them to use, all four were drained of the funds. The charge on the transaction list stated BHN Debit Adjustment. Every card states this transaction on the same exact day. I want my money back as I am out 100$!!!!Business Response
Date: 01/19/2024
January 19, ****
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, *******************************
Dear *****,
On January 14, ****, Blackhawk Networks (Blackhawk) received a complaint from ******************************* regarding four $25 gift cards that were redeemed by someone other than themselves.
Our records show that the gift cards in question were redeemed to an email address of ********************* on October 21,2023. Because of the "Same as Cash" nature of these cards, we cannot replace gift cards that have been redeemed as we cannot verify ownership. We sincerely apologize for any inconvenience ******************** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to ** with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
****, ** 89521
www.BlackhawkNetwork.comCustomer Answer
Date: 01/19/2024
Complaint: 21145333
I am rejecting this response because the gift cards were not redeemed my me. They were drained of all funds as soon as they were activated by your website. I never was able to utilize them at the store of choice because your website allowed someone to take the funds from the cards immediately after activation. I am not about to be out of 100$ because your system stole the funds. I want a refund or replacement as this is not ok. I will go further with this if it does not get resolved accordingly.
Sincerely,
*******************************Business Response
Date: 01/22/2024
January 22, ****
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, *******************************
Dear *****,
On January 22, ****, Blackhawk Networks (Blackhawk) received a rejection to our response concerning a complaint from ******************************* regarding four $25 gift cards that were redeemed by someone other than themselves.
As mentioned in previous correspondence, our records show that the gift cards in question were redeemed to an email address of ********************* on October 21, 2023. Because of the "Same as Cash" nature of these cards, we cannot replace gift cards that have been redeemed as we cannot verify ownership of these cards due to the cards not being registered to anyone in our records. As referenced on the back of the cards themselves as provided by *******************: If someone uses your card fraudulently, you may have no way to get your money back.. We sincerely apologize for any inconvenience ******************* may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to ** with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
****, ** 89521
www.BlackhawkNetwork.comCustomer Answer
Date: 01/22/2024
Complaint: 21145333
I am rejecting this response because as stated previously, I did not use these cards. Im proving ownership through receipts of purchase. Also, you can clearly see the redemption of the cards were immediate upon registering them thus proving the cards were jeopardized and fraudulently used once activated. I spent 100$ of my money for these cards and did not get to redeem them as they were meant to. This should be made right as its clear on the transaction list that they were immediately drained before I was even able to utilize them at the store of choice.
Sincerely,
*******************************Business Response
Date: 01/23/2024
January 23, ****
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, *******************************
Dear *****,
On January 22, ****, Blackhawk Networks (Blackhawk) received a second rejection to our response concerning a complaint from ******************************* regarding four $25 gift cards that were redeemed by someone other than themselves.
As mentioned in previous correspondence, our records show that the gift cards in question were redeemed to an email address of ********************* on October 21, 2023; the receipt provided shows the cards were purchased September 18, 2023, leaving a month between the purchase date and redemption date that remains unaccounted for. Because of the "Same as Cash" nature of these cards,we cannot replace gift cards that have been redeemed as we cannot verify ownership of these cards due to the cards not being registered to anyone in our records. As referenced on the back of the cards themselves as provided by *******************: If someone uses your card fraudulently, you may have no way to get your money back.. We sincerely apologize for any inconvenience ******************* may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
****, ** 89521
www.BlackhawkNetwork.comInitial Complaint
Date:01/11/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello ******,Thank you for your response to my enquiry. I have attached some pictures. I received a $50 ********** gift card from my daughter. I no longer have the receipt. If this means that I cannot be helped, I understand. When I arrived at ********** and the cashier scratched off the back of the card, it was blank. Simply a white strip was underneath. ********** advised me they have received multiple fraudulent cards lately and provided me with a ********** email address. As this card was purchased from Dollarama in ************ *******, ********** was unable to assist. Prior to leaving **********, the cashier and I noticed that it seemed that the scratch off sticker seemed a little thicker. I peeled off the sticker and we noticed the original scratch off area was underneath and had already been scratched off. I returned to Dollarama and they have informed me that I was the third person that has returned a blank ********** card. If I had the receipt, I would not have had to contact you, but someone would have been out $50 in replacing the card. I understand that fraud is an issue and it becomes difficult to track and control. If in the end, I am simply reporting a picture of a fraudulent card of yours that was sold, at least you are aware. It is only $50, but was purchased in good faith and it would be appreciated if the possibility of it being replaced was possible. The tape on the back of the picture is to simply attach the fraudulent sticker to show you.Business Response
Date: 01/30/2024
January 30, ****
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, ***************************
Dear *****,
On January 11, ****, Blackhawk Networks (Blackhawk) received a complaint from *************************** regarding a ********** gift card that was tampered with prior to purchase.
We have researched this situation internally as well as with The ********** and have reached out to ***************** to advise that a replacement ********** eGift Certificate will be sent to him to replace the $50 card that was purchased in a tampered state. We sincerely apologize for any inconvenience ****************** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to ** with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
****, ** 89521
www.BlackhawkNetwork.comCustomer Answer
Date: 01/30/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.I truly appreciate all of your assistance and the response from Blackhawk Network. They actually called me and apologized in person. This was more than I expected and it shows the character of management once they heard of my issue.
Sincerely,
***************************Initial Complaint
Date:01/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order and the company canceled my order but is holding onto **** of my funds. I've asked they be returned they told me it was processed but my bank is showing they are still holding my funds it's been 5 daysBusiness Response
Date: 01/19/2024
January 19, ****
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, *************************************
Dear *****,
On January 10, ****, Blackhawk Networks (Blackhawk) received a complaint from ************************************* regarding an order that was placed but cancelled despite funds being removed from their account.
We have received confirmation from Mx. ********* that the funds were able to be recovered after reaching out via email to obtain additional information. We sincerely apologize for any inconvenience Mx. ********* may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to ** with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
****, ** 89521
www.BlackhawkNetwork.comInitial Complaint
Date:01/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a **** debit card. After making purchases for a total of $447.65 thirteen charges were made against my card totally $49.87. Then today I checked my balance and another $2.38 was charged to my card. It was sitting on the table in front of me the entire time. I did manage to set up a pin for my card but the website would not allow me to register or activate my card. It would not allow me to dispute the fraudulent charges bacause the card had to be registered but it denied me access to register my card. There is no person to talk to online. They have stolen $52.25 of my money and do not provide a way for me to recoup my losses.Business Response
Date: 01/22/2024
January 22, ****
Better Business Bureau
Complaint Case: ********
RE: Complaint # ********, *******************
Dear *****,
On January 9, ****, Blackhawk Networks (Blackhawk) received a complaint from ******************* regarding unauthorized charges against a **** gift card ending in ****.
Second paragraph: complete timeline of events that led to the BBB complaint being filed, including all Cases having been opened, what was advised, and actions taken by either complainant or us.
Third paragraph: summary of final resolution, including any expectations that have been sent, tracking numbers provided, etc. We sincerely apologize for any inconvenience [complainants name] *** have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to ** with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
****, ** 89521
www.BlackhawkNetwork.comCustomer Answer
Date: 01/24/2024
Complaint: 21124124
I am rejecting this response because:I'm not sure what you're asking for but here's what I have. The following debits were charged from my account from unknown sources:
1/07 -$9.99
1/07 -$4.99
1/07 -$4.99
1/07 -$4.99
1/07 -$4.99
1/07 -$0.99
1/07 -$0.99
1/07 -$0.99
1/07 -$0.99
1/07 -$0.99
1/07 -$4.99
1/07 -$4.99
1/07 -$4.99
1/08 -$1.18
1/08 -$1.18
1/18 -$0.01
I have no idea who charged my account for these amounts so there's no one to contact to dispute the charges. For days between January 7 until I contacted the BBB I tried by phone and on the computer to get in touch with a human representative to solve the problem. The online computer wouldn't allow me to register my card. I did set a PIN number but it wouldn't let me do anything else. The phone line said I had to register my account before that computer said it could help me. I was in a no win situation.
Sincerely,
*******************Business Response
Date: 01/25/2024
January 22, ****
Better Business Bureau
Complaint Case: ********
RE: Complaint # ********, *******************
Dear *****,
On January 9, ****, Blackhawk Networks (Blackhawk) received a complaint from ******************* regarding unauthorized charges against a **** gift card ending in ****.
Our research into this gift card shows transactions between January 6, **** and January 18, ****. Because the charges in question are within our sixty (60) day timeframe for a dispute to be made, we invite ************ to contact our Dispute team directly by email at ******************************************** or by phone at ************** so we may attempt to recover the funds from the merchant associated with the charge by opening an investigation on her behalf. We sincerely apologize for any inconvenience *********** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to ** with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
****, ** 89521
www.BlackhawkNetwork.comInitial Complaint
Date:01/11/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 11/10/2023, I submitted for a $5.00 rebate for my Michelob Ultra 12 Pack purchase (Tracking #**********). On 11/14/2023, my rebate status was updated to read "Your rebate is valid and is scheduled for final processing. Please refer to your rebate form for estimated processing times." On 12/13/2023, I still had not received my rebate via PayPal so I contacted customer service. I received a response from "*******" stating they had sent my rebate for review and allow **** business days for a resolution. On 12/27/2023, after contacting customer service to ascertain the status of my inquiry, I received a response from "Leilia" to allow more time for my review. On 1/5/2024, I contacted customer service again and received a response from "***" to allow 72 hours more for the review. On 1/8/2024, I contacted customer service AGAIN and received a response from "******" to allow more time for my review. This wait is completely unacceptable and extremely unprofessional on Blackhawk Network Holdings part. The way they treat Anheuser ***** customers is terrible.Business Response
Date: 01/31/2024
January 31, ****
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, *********************
Dear *****,
On January 9, ****, Blackhawk Networks (Blackhawk) received a complaint from ********************* regarding a Michelob Ultra 12 pack rebate that has not been processed.
We have investigated with our internal team and a $5 rebate card has been generated and sent to *****************We ask that he allow the standard **** delivery timeframe for his card to arrive. We sincerely apologize for any inconvenience **************** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to ** with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
****, ** 89521
www.BlackhawkNetwork.comCustomer Answer
Date: 01/31/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
Date:01/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Jan 7,2024 , I went on gift card.com to send a $25 e gift card to Lowes to linflin2@ ***.com. It was sent to **************** There is no email ******** can not create an *** acct for Linflin . *** support was helping me to create an acct for Linflin. *** tried calling , sending e-mail commenting on this issue. I cant get to talk to a live person. They hang up on me. The e gift card was for a $25 lowes gift card.Business Response
Date: 01/19/2024
January 19, ****
Better Business Bureau
Complaint Case: ********
RE: Complaint # ********, *****************************
Dear *****,
On January 9, ****, Blackhawk Networks (Blackhawk) received a complaint from ***************************** regarding a purchase made with a Happy Swap card that was sent to an incorrect email address.
We have changed the email address associated with order SCR-******** from *************** to **************** and re-sent the ****** eGift to the updated email address. We sincerely apologize for any inconvenience ********************** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to ** with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
****, ** 89521
www.BlackhawkNetwork.comInitial Complaint
Date:01/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello,
***** refunded $533.65 to the **** gift card ending with **** on 12/24/2023 (***** statement attached). The **** gift card had been locked so I contacted Blackhawk Network Holdings (BNH) on 12/27/2023 and provided the proof of purchase (***** statement attached). BNH replied to only release $200 to my **** gift card (email attached). I request BNH to refund the remaining fund of $333.65 to me (**** gift card statement attached).
Thank you.Business Response
Date: 01/22/2024
VIA BBB WEBSITE
January 22,
2024
Better Business Bureau
Complaint Case: ********
RE: ******* ***
Dear Chris,
On January 9,
2023, Blackhawk Networks (“Blackhawk”) received a complaint from ******* ***
regarding issues
receiving a refund to their **** gift card ending in ****.
On December
27, 2023, our customer service team received contact from Mx. *** in regard to
a block that was placed on their **** gift card ending in ****. Our team
explained there was a block placed on the card due to an over credit from
vendor. Our gift cards can not be loaded with an amount greater than the
original amount. In this instance where the merchant attempts to credit more
that the original value the card is blocked. Our team created case **********
to address this and requested that Mx. Please provide proof of purchase for the
over credit. That same day Mx. *** provided proof of the refund from *****. Our
team submitted that up to be approved and advised 1-3 business days for an
update. December 28, 2024, our team reach out for additional information as the
original proof of purchase for the gift card was required to remove the block
placed on the card.
On December 30, 2023, we spoke with Mx. ***
and explained once we received that proof of purchase we would be able to
proceed with the next steps. That same day Mx. *** provided images towards
proof of receipt. However, they were upset we would still have to wait up to
three business days for it to be approved or denied by the right team. After
requesting a supervisor, we again explained the process. On December 31, 2023,
Mx. *** again provided the same screenshots. We again advised we were waiting
for confirmation from our team to move forward.
On January 3,
2024, our team advised the gift card had been used for bill payment which is an
improper use of this type of gift card. Our team released the original $200.00
back to the original gift card which is active and ready to be used. We
informed Mx. *** that they would need to contact Geico and have them submit
an LOI for a refund check. Our team informed them that they would need
to have have merchant email [email protected] and reference
**********.
On January 4,
2024, and January 18, 2024, we took a supervisor call from Mx. *** where we
again informed them of the above process.
At this time Mx.
*** has full access to use their $200.00 gift card within the limits of the
terms and conditions set forth in the cardholder agreement. In regard to
remaining money that was removed from the card Mx. *** will need to follow the
provided procedure to recover it. Currently Blackhawk Network does not possess
the funds nor the recourses to recover them. We sincerely apologize for any
inconvenience Mx. *** may have experienced.
With this, we
consider the matter resolved. Please, do
not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
Regulatory
Complaint Specialist
***** ** *****
************************Customer Answer
Date: 01/25/2024
Complaint: ********
I am rejecting this response because:
The response provided was not acceptable. The case is still opened and the fund is still withheld by Blackhawk Network. Their investigator **** ***** is in charge of returning the fund to ***** and it is still pending. Please see the most recent response I got from **** attached.Thank you.
Sincerely,
******* ***Business Response
Date: 01/29/2024
VIA BBB WEBSITE
January 29,
2024
Better Business Bureau
Complaint Case: ********
RE: ******* ***
Dear Chris,
On January 25,
2023, Blackhawk Networks (“Blackhawk”) received a complaint from ******* ***
regarding issues
receiving a refund to their **** gift card ending in ****.
On January 5,
2024, Mx. ***** card was used for $97.13 and for $36.05 at an Air BnB. On
January 12, 2024, Mx. ***’s card was used at Costco for $66.82. At this time
Mx. ***’s **** gift card ending in **** holds a balance of $0.00.
In regards to
the amount of $333.65 that was removed and is in the process of being returned
to ***** due to the over credit. This process is still being worked and if Mx.
*** required further assistance with their return to ***** we would like to
invite Mx. *** to reach out to our customer service team where we are happy to
assist you further.
With this, we
consider the matter resolved. Please, do
not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
Regulatory
Complaint Specialist
***** ** *****
************************Customer Answer
Date: 02/02/2024
Complaint: ********
I am rejecting this response because: The fund needs to be returned is still pending. ***** has provided the LOI which Blackhawk requested to retract the fund. Please let me know when the fund has been released.
Sincerely,
******* ***Business Response
Date: 02/06/2024
VIA BBB WEBSITE
February 6,
2024
Better Business Bureau
Complaint Case: ********
RE: ******* ***
Dear Chris,
On February 2,
2023, Blackhawk Networks (“Blackhawk”) received a rejection to response from *******
***
regarding issues
receiving a refund to their **** gift card ending in *****
As stated
previously in regard to the amount of $333.65 that was removed and is in the
process of being returned to ***** due to the over credit. This process is
still being worked and if Mx. *** required further assistance with their return
to ***** we would like to invite Mx. *** to reach out to our customer service
team where we are happy to assist you further.
With this, we
consider the matter resolved. Please, do
not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
Regulatory
Complaint Specialist
***** ** *****
************************Customer Answer
Date: 02/08/2024
Complaint: ********
I am rejecting this response because: The refund is not processed. I could not get much help from the customer service team because the refund is handled by a different team. Please reach out to me through your team who is responsible for the refund.
Sincerely,
******* ***Initial Complaint
Date:01/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
i have had several issues some resolved and some not. I bought a bitcard and when trying to redeem or even sign in i am completely blocked i have sent many emails only to find some of them are not delivered. I have called MANY TIMES and they just say that the issue is escalated to upper management. WITHOUT resolution. I have received no response at all, but they did charge me I have the statement from apple card. Many times they have told me to call Apple support and they are wrong and misleading as support at Apple cannot refund money they they took. They have done this many times. I have not been compensated, for many purchases and have given up also receiving emails from them saying an UNRESOLVED purchase was resolved and closed the case! The most recent purchase was 50$ bitcard *** I received the card in my email, then to receive the bitcoin i have to login to bitcard.com. Every thing i have tried including using ****** and not safari has failed. I have purchased many from this company which has a site called giftcardmall.com and from there i purchase, it arrives in email (hopefully) from there it says to go to another site and thats where I cant redeem my purchase. They have me calling back and forth from giftcardmall.com to bitcard.com and have yet to resolve or respond. Like the others have said it seems that this company takes your money but makes it almost impossible to receive purchases.Business Response
Date: 01/19/2024
January 19, ****
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, ****************
Dear *****,
On January 8, ****, Blackhawk Networks (Blackhawk) received a complaint from ***** Tikka regarding a BitCoin eGift Card they are having a hard time accessing after it has been received.
We have refunded the order associated with the BitCoin eGift Card that was purchased, ********, and voided the eGift Card so it may not be used. We ask that Ms. ***** allow the funds to appear back on the card used to make the purchase in the timeframe set by the financial institution associated with the card itself. We sincerely apologize for any inconvenience Ms. ***** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to ** with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
****, ** 89521
www.BlackhawkNetwork.com
Blackhawk Network Holdings, Inc. is BBB Accredited.
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