Business Profile
Internet Marketing Services
Blackhawk Network Holdings, Inc.Headquarters
Important information
- Customer Complaint:
Blackhawk Network Holdings Inc. came to BBB’s attention in January 2009. A review of complaints was completed in October 2024.
Consumers are encouraged to review the links below for assistance with gift card questions. Because the terms of use may be subject to change, BBB encourages consumers to read the terms of service and the card order agreement using the links provided. Important sections to read are the company’s rights, fee’s that may be associated with your card and fraud abuse.
https://blackhawknetwork.com/lets-talk/faq#user=allhttps://blackhawknetwork.com/card-order-agreement
https://blackhawknetwork.com/terms-use
Complaints
This profile includes complaints for Blackhawk Network Holdings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,141 total complaints in the last 3 years.
- 404 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
on Dec 18th 2023 I purchased 2 gift cards. One of the gift cards is fine, the other (Jersey *****) is incorrect. This card was a $25 gift card that was supposed to come with a bonus of $5, so a total of $30 Jersey Mikes. However, I only recd an electronic gift card for $25 (missing the $5 bonus).I either need to receive a $5 bonus card to Jersey ***** or I need you to credit my credit card by $5.
Business Response
Date: 01/22/2024
January 22, ****
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, ***********************
Dear ****,
On January 8, ****, Blackhawk Networks (Blackhawk) received a complaint from *********************** regarding a bonus $5 gift card that was not received as part of a promotional offer for a $25 Jersey ****'s gift card within order ********. Blackhawk is a third-party order fulfilment processor for these kinds of orders on behalf of various merchants.
The bonus $5 card was part of a promotional offer that had a limited supply provided by the promotional program provider as well as a specific timeframe for which to obtain it; at the time of the order, there were no supplies of the promotional card to provide. We sincerely apologize for any inconvenience ****************** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to ** with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
****, ** 89521
www.BlackhawkNetwork.comInitial Complaint
Date:01/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On or about December 18th I ordered a gift card from Blackhawk on www.giftcard.com for $255.95. I dont know how but my account was compromised. I changed the password. Due to the security breach, Ive also changed my banking information. So, Ive since closed that bank account and opened a new one to ensure safety of my money. They requested: The last 8 digits of the card, the total amount of the order or value amount of the card and the purchaser's full name. I provided all of that information via email on 12/27/23. (Will provide proof of all the above information if needed.)Business Response
Date: 01/18/2024
January 18, ****
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, ***************************
Dear *****,
On January 7, ****, Blackhawk Networks (Blackhawk) received a complaint from *************************** regarding unauthorized charges against a **** gift card ending in ****.
On December 27, 2023, we received a phone call from ****************, advising us that charges totaling $226.46 against a **** gift card ending in **** were unauthorized. Dispute Case DS0615481 was created, and an email was sent to ******************** with a Dispute Form, advising **************** that the Dispute Form must be filled out and sent back to us so we may begin our investigation with the merchant or merchants in question within ten (10) business days, to allow thirty (30) to ninety (90)calendar days from the date we receive all required documentation for the investigation to be completed, options on how to submit the form by email and by fax, as well as an explanation why the investigation takes that long. We began our investigation with the merchant on December 31, 2023, and an email was sent to **************** on that date, reminding her of our thirty (30) to ninety (90) day timeframe for investigation with the merchant in question. An automated email was sent on January 4, ****, advising **************** that we were still investigating the charge with the merchant and reminding her of our thirty (30) to ninety (90) day investigation timeframe.
On January 8, ****, we concluded our investigation with the merchant and applied a credit of $226.46 onto the account associated with the card. An email was sent to **************** advising her of this result and advising her that a replacement card was sent to the email address provided within the Dispute Case due to the nature of the dispute placed. Our records show that this card has a balance of $250 as of January 18, ****. We sincerely apologize for any inconvenience **************** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
****, ** 89521
www.BlackhawkNetwork.comInitial Complaint
Date:01/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased date - 12/20/2023 at 3:16PM, Amount $ ***** from **** ******, ** My dispute is the Mastercard was compromised after purchase. I have tried to contact everyone involved. The problem stims when I try to call the number on the card ************ an automated system which does not let you, file a complaint. You can only check your balance, register your card or personalize a pin. I called 7 eleven they said contact, my bank , I called the *********** they said contact 7 eleven, I called Blackhawk Network ********* ************ a number for something else not Blackhawk, I tried to send a message by number or email to Pathward NA Member FDIC which this is all on the back of the card and still not resolution. My question is why do we have these cards if we can't get anyone on the phone or send and email to? The transaction on the card were to someone's Paypal acct in ***** ****** in ************* ** and I live in **. those were not **** went without for Christmas because that card was for last minute foods and or gifts. This left me at home alone and hearing about others gifts cards were compromised as well. The ************ said in the future transfer the money from gift cards to your own personal accounts, or venmo, cash app, zelle, apple so this will not happen again.I hope this is the information you needed from me. Sad but true thanks, *****Business Response
Date: 01/12/2024
January 12, ****
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, ***********************
Dear *****,
On January 6, ****, Blackhawk Networks (Blackhawk) received a complaint from *********************** regarding unauthorized charges against a MasterCard gift card ending in ****.
Because the charges in question are within our sixty (60) day timeframe for a dispute to be made, we invite **************** to contact our Dispute team directly by email at ******************************************** or by phone at ************** so we may attempt to recover the funds from the merchant associated with the charge by opening an investigation on her behalf. We sincerely apologize for any inconvenience *************** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to ** with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
****, ** 89521
www.BlackhawkNetwork.comInitial Complaint
Date:01/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
12/29/23 purchased 2- gift cards for PlayStation totaling $200.00 to be delivered thru email as a gift. Never delivered. Contacted website on 12/30/23 and contacted again on 01/02/24 and no response to my request for refund.since nothing was ever delivered I want a refund for $200.00 which was the purchase price I paid. This is obviously a scam site taking people money with no remorse and not providing any of the services promised.Business Response
Date: 01/12/2024
January 12, ****
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, *******************
Dear *****,
On January 7, ****, Blackhawk Networks (Blackhawk) received a complaint from ******************* regarding an order for PlayStation gift cards that has not been delivered.
Our records show that the order itself was canceled, and any funds that *** have been removed will be returned in accordance to the timeframe set by the financial institution associated with the method of payment used to place the order. We use a multi-layered fraud-screening approach to review every consumer order it receives. This approach involves inputs from several third parties that provide specialized fraud-screening services, as well as a variety of internal procedures. The company constantly reviews and calibrates this approach with the sole goal of rejecting fraudulent orders and approving non-fraudulent orders. Like other companies, we never share any details of our fraud screening approach with any customers who have had their orders rejected.
We understand it is frustrating that the reason for the security flag cannot be disclosed; however,no one other than our compliance department has access to **************** personal information. While we are comfortable with the accuracy of our process, we do realize that no screening process is perfect and, unfortunately, sometimes good people are impacted. We apologize for any inconvenience that ************ *** have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
****, ** 89521
www.BlackhawkNetwork.comInitial Complaint
Date:01/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
1. My Daughter received a gift card ($100) sold by giftcards.com from her grandma.2. Gift Card # ****-XXXX-XXXX-4834 3. The gift card was unable to get activated online.4. They started deducting $4.95 every month after 13th month of purchase.5. Their customer service department was unable to get reached.6. Their lame excuses for no customer service availability were their technical difficulties.7. Are they a group of legal thief or legal scammers?Business Response
Date: 01/16/2024
January 16, ****
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, *******************
Dear *****,
On January 7, ****, Blackhawk Networks (Blackhawk) received a complaint from ******************* regarding a **** gift card ending in **** they are encountering roadblocks with registering as well as dormancy fees.
After reaching out to ************* to obtain card information, we received a response advising that the dormancy fees were reversed by an agent. We sincerely apologize for any inconvenience ************** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to ** with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
****, ** 89521
www.BlackhawkNetwork.comInitial Complaint
Date:01/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently could not view my virtual credit card number online, and only had the last 4 digits of the card number, I did not take a picture of the full card number unfortunately. I called customer service to get the card replaced as I had this issue in the past before and they sent me a replacement link for a new card ending in "61" I believe. I do not remember the last 4 digits of the card number that the replacement was but I do believe it had a "61" in it. All the website links sent to me as I asked for multiple of them on the call since none were working, I kept getting an error "An error occurred while retrieving your card." Like I said before, this same error happened to me before and an agent a month ago sent me another link and it finally worked. This time however, it did not work at all. I am getting the same error using different browsers, cellular devices, on wifi and cellular data as well. Old cards I still have a balance on, I used the link at the same time I was experiencing this error and they open up just fine, so I know it isn't a phone or browser issue. So I called one last time and asked for another replacement to see if that would fix it, the last 4 digits of the most recent replacement card is "****" and it still doesn't work unfortunately. I have $1,000 sitting on the card and I am unable to retrieve the card number to use it. I have done over $20,000 in redemptions with this company and haven't really run into any issues so I am sure this will be resolved. The latest case number to my knowledge regarding this matter is CS12017629. I am eager to get this resolved as soon as possible so I am able to use my $1,000 as I was planning on too. If you need any other information from me, please let me know so we can get this resolved as soon as possible. Thank you.Business Response
Date: 01/18/2024
January 18, ****
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, *********************************
Dear *****,
On January 6, ****, Blackhawk Networks (Blackhawk) received a complaint from ********************************* regarding roadblocks with accessing a virtual **** gift card.
On January 5, ****, we received a phone call from **********************, advising us that he was encountering roadblocks with viewing a virtual card number online. Case CS12017629 was created, and ********************** was given troubleshooting steps such as using the desktop version of the browser link as well as clearing his browser cache and using different devices. ********************** advised that the issue was not resolved,and on January 7, **** we received screenshots from ********************** with the error message in question.
On January 10, ****, new retrieval links were sent to ********************** via email, and we received confirmation that the new retrieval links were successfully used. The gift card associated with this link, ending in ****, shows as having been redeemed in full as of January 13, ****. We sincerely apologize for any inconvenience ********************* may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
****, ** 89521
www.BlackhawkNetwork.comInitial Complaint
Date:01/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought several St. Judes Giving Good gift cards at Kroger that are redeemable for Best Buy gift cards from giftcards.com I have 15 cards that I redeemed for $500 each. I did not share these gift cards with anyone and when I tried to use these around October 11th, it said they were already used.I reached out to best buy to get the details as where they were used. Provided the info to giftcards.com but they sais best buy generated the numbers which was proved incorrect.There were also widespread news that giftcards.com reused the same gift card numbers and may be assigned to more than one buyer.I am out $7500 and request giftcards.com to send me replacement gift cards or refund money.************** **** used on 10/10/23 atBB-**** ************************************************************* **** **** **** **** used on 10/10/23 atBB-****************************************************************** **** **** **** ****used on 10/10/23 at store **** **** **** ****used on9/28 online **** **** **** ****used 9/27online **** **** **** ****used 9/28online **** **** **** ****used 9/28497.93 online, $2.11 balance **** **** **** ****used 9/28online **** **** **** ****used 9/289.98, ******, ***** with 1 minute gap in store located ***************************************************** **** **** **** ****used 9/28same store $500 (*****************************************************)**** **** **** ****used 9/28same store $500 (*****************************************************)**** **** **** ****used 9/28online **** **** **** ****used 9/30$500 used online **** **** **** **** **** **** **** ****used on 9/29 at BB-**** *************************************************************Business Response
Date: 01/16/2024
January 16, ****
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, *******************************
Dear *****,
On January 5, ****, Blackhawk Networks (Blackhawk) received a complaint from ******************************* regarding several Best Buy gift cards that have been redeemed by someone other than themselves.
Our records show that the gift cards were redeemed for Best Buy gift cards and delivered to the email address associated with this complaint between September 11, 2023 and September 19,2023. We recommend that Mx. Vajhala check the email spam, junk mail, bulk, or promotions folders for these eGift Cards so they may be retrieved. We sincerely apologize for any inconvenience Mx. Vajhala may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to ** with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
****, ** 89521
www.BlackhawkNetwork.comCustomer Answer
Date: 01/16/2024
Complaint: 21105042
I am rejecting this response because:First of all, it looks like they DID NOT EVEN READ MY MESSAGE.
I never said I did not receive them. I even included the gift card numbers. The ultra smart people is asking me ot check SPAM.
Please, have a person READ the message before sending an irrelevant response. My complaint is that they probably sent the same cards to multiple people or someone cracked their vault and used them. When I first ried to use, they said they were already redeemed by someone else. Send GOOD ones not, an unrelated response.
Sorry, this is simply pathetic response by any company.
Sincerely,
*******************************Business Response
Date: 01/16/2024
January 16, ****
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, *******************************
Dear *****,
On January 16, ****, Blackhawk Networks (Blackhawk) received a rejection to our response concerning complaint from ******************************* regarding several Best Buy gift cards that have been redeemed by someone other than themselves. Blackhawk is a third-party order processor for these gift cards.
As mentioned in previous correspondence,the Best Buy gift cards were sent directly to ***************** after the order for them was placed; there is no vault and the cards can only be sent to the email address entered when the order is placed. There are no records of any phone calls being placed to have the gift cards sent to a different email address, and because Blackhawk has no visibility into the redemption platform for Best Buys gift cards any redemptions would need to be researched by Best Buy directly. We sincerely apologize for any inconvenience Mx. Vajhala may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to ** with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
****, ** 89521
www.BlackhawkNetwork.comCustomer Answer
Date: 01/17/2024
Complaint: 21105042
I am rejecting this response because: Their response does not make sense. I will be seeking legal help.
Sincerely,
*******************************Initial Complaint
Date:01/05/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 25 December 2023 I purchased a virtual gift card on giftcards.com for my brother. The virtual card does not work and the company refuses to communicate via ******** messenger or by any other means. The phone number goes to voicemail and does not allow you to talk to a person.Business Response
Date: 01/08/2024
January 8, ****
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, *************************
Dear *****,
On January 5, ****, Blackhawk Networks (Blackhawk) received a complaint from ************************* regarding a gift card purchased through Giftcards.com that they are encountering roadblocks with redeeming.
On January 5, ****, we received a message from **************** via ********* advising that she was encountering roadblocks with redeeming a virtual gift card purchased through Giftcards.com ending in ****. Case CS12016981 was created, and **************** was advised that the order was refunded and to allow the refund to appear back in her account in accordance with the standard timeframe set by the financial institution associated with the method of payment used to make the purchase. We sincerely apologize for any inconvenience **************** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to ** with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
****, ** 89521
www.BlackhawkNetwork.comCustomer Answer
Date: 01/08/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ******** and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:01/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have two prepaid cards that I received and both have expired within six months of receiving them. The cards never worked and I called blackhawk and requested they send replacement cards with the same amount of funds that were loaded onto them. I confirmed with them that neither of the two cards had any transactions since they never worked. They told me since the cards expired there is no money left and they could do nothing about it. They said to call the resort I received them from. I did and the resorts (westgate lakes and *********) both say they have no control over funds on the prepaid cards and I would have to deal with blackhawk about my concerns. The phone number listed on the back of both cards is Blackhawks. The resolution I want is both cards reissued. The first prepaid card amount was for $240.00 card number ****************. The second prepaid card amount was $200.00 card number ****************Business Response
Date: 01/16/2024
VIA BBB WEBSITE
January 16,2024
Better Business Bureau
Complaint Case: 21101514
RE: *********************
Dear *****,
On January 5,2024, Blackhawk Networks (Blackhawk) received a complaint from ********************* regarding issues with his Mastercard gift cards ending in **** and **** having expired.
On January 3,2023, **************** reached out to our customer service team regarding issues with his Mastercard gift cards ending in **** and **** having expired. Our team created case CS11982815. That same day after investigating the reason for the expiration and determining that the funds had been swept due to breakage. Our team informed **************** that unfortunately these types of cards when they expire are unable to be replaced.
While federal law does specify that funds from gift cards cannot expire, promotional, loyalty,or rewards gift cards such as this one are exempt from this restriction. The program provider associated with this gift card set the expiration date as part of their contract terms with us to ensure the funds are used within a specific time period rather than being held onto indefinitely. We sincerely apologize for any inconvenience **************** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
Regulatory Complaint Specialist
****, ** 89521
www.BlackhawkNetwork.comCustomer Answer
Date: 01/16/2024
Complaint: 21101514
I am rejecting this response because: the gift cards never worked and then ultimately expired within 6 months. I verified with customer service there were no successful transactions made. It is more than reasonable to replace/re issue giftcards that were faulty. This is just an unethical way to make funds on giftcards unaccessible, then the card expires, and then the "so called" funds are gone.
Sincerely,
*********************Business Response
Date: 01/22/2024
VIA BBB WEBSITE
January 22,2024
Better Business Bureau
Complaint Case: 21101514
RE: *********************
Dear *****,
On January 16,2024, Blackhawk Networks (Blackhawk) received a rejection to our response from ********************* regarding issues with his Mastercard gift cards ending in **** and **** having expired.
On January 3,2023, **************** reached out to our customer service team regarding issues with his Mastercard gift cards ending in **** and **** having expired. Our team created case CS11982815. That same day after investigating the reason for the expiration and determining that the funds had been swept due to breakage. Our team informed **************** that unfortunately these types of cards when they expire are unable to be replaced.
As stated previously, while federal law does specify that funds from gift cards cannot expire, promotional, loyalty, or rewards gift cards such as this one are exempt from this restriction. The program provider associated with this gift card set the expiration date as part of their contract terms with us to ensure the funds are used within a specific time period rather than being held onto indefinitely. It is the sole responsibility of the card holder to reach out to customer service with any issues. We sincerely apologize for any inconvenience *************** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
Regulatory Complaint Specialist
****, ** 89521
www.BlackhawkNetwork.comCustomer Answer
Date: 01/22/2024
Complaint: 21101514
I am rejecting this response because: blackhawk has still not commented on the fact that neither of the two giftcard that were issued to me ever worked. I was never able to use any funds due to some defect/malfunction on their end. Then, ultimately the cards expired within 6 months. It is again, only reasonable and right to reissue giftcards in the amounts that I was given since they never worked. So even if they are expired it should be possible to issue brand new giftcards with the balance that mine were supposed to have from the beginning. It seems this company scams customers, by issuing giftcards as promotions that don't work, then they expire, and then they there is no way to get the funds back. This is a matter of doing the right thing when you issue out 2 gift cards that don't work. Why is it such a hassle to rectify a problem that is the company's fault. Me as the consumer, have no fault in receiving faulty giftcards.
Sincerely,
*********************Initial Complaint
Date:01/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is the third time that I have made this complaint and I kept getting kicked off the internet. I have a problem with cash star. Cash star tells me there's no money on my gift cards. I am referred to cash star not ***** *****. You see the number for Cash store on the screenshot. I have spent hours arguing with cash star. ***** ***** tells me cash star needs to make my money appear that has disappeared from my gift cards. I am 68 years old I live alone nobody has access to my gift certificates. My gift certificates were given to me as a refund for some items I sent back to ***** *****. Cash star tells me they will fill out a ticket and reload my cards. My cards are reading zero! I did not use my cards I was waiting for a rainy day. Shame on this company this is fraud on a senior and I want my money return to me!Business Response
Date: 01/17/2024
VIA BBB WEBSITE
January 17,2024
Better Business Bureau
Complaint Case: 21101347
RE: ******** Street
Dear *****,
On January 5,2024, Blackhawk Networks (Blackhawk) received a complaint from ******** Street regarding issues accessing her Cashstar cards.
On January 5,2024, we received a complaint through the BBB for Ms. ******* On January 8,2024, we reached out to Ms. ****** to request the card numbers in question and any additional information. Later that day Ms. ****** provided the card numbers.Our team was having a difficult time locating the cards in our systems and reached out to cashstar to address this issue further.
On January 17,2024, our team requested that the cards be re-issued to the original email associated with the cards. If Ms. ****** continues to experience issues, we would like to invite her to contact Cashstars customer service team directly to further address this issue. Caststars customer service number is ************. We sincerely apologize for any inconvenience Ms. ****** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to ** with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
Regulatory Complaint Specialist
****, ** 89521
www.BlackhawkNetwork.comCustomer Answer
Date: 01/17/2024
Complaint: 21101347
I am rejecting this response because: I have not received a reboot of my gift cards. Furthermore Cash star has been contacted *********************************** They are ignorant belligerent and insist it is not their responsibility. Please do not pass the book and tell me to call them when I have spent at least 3 hours and 45 minutes arguing with them since this started. I am going to file a complaint with the consumer protection agency because cash star is a technically financial institution. All I want are my gift cards replaced. I did not use them. The money is missing and I want them replaced. And to date I have not received the cards reissued to me at the email that they were sent to to begin with.
Sincerely,
******** StreetBusiness Response
Date: 01/22/2024
VIA BBB WEBSITE
January 22,****
Better Business Bureau
Complaint Case: 21101347
RE: ******** Street
Dear *****,
On January 18,****, Blackhawk Networks (Blackhawk) received a rejection to our response from ******** Street regarding issues accessing her Cashstar cards.
On January 17, ****, our team requested that the cards be re-issued to the original email associated with the cards. The following cards were re-issued **************** which held a remaining balance of *****. The card **************** was resent but it only had $1.90 left on the card. The card **************** had a zero balance so it was not re-issued.
If Ms. ****** continues to experience issues, we would like to invite her to contact Cashstars customer service team directly to further address this issue.Caststars customer service number is ************. If the amount listed above does not sound correct, we would like to invite Ms. ****** to reach out to our customer service team to file a dispute. We sincerely apologize for any inconvenience Ms. ****** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
Regulatory Complaint Specialist
****, ** 89521
www.BlackhawkNetwork.comCustomer Answer
Date: 01/22/2024
Complaint: 21101347
I am rejecting this response because: this is not true. Blackhawk is not telling the truth. This is the amount on my gift cards all three gift cards. I never touched the gift cards. I did not use them. They were brand new. When I went to use them the money was gone! Obviously I did not use them which is why I am perplexed as to what happened to my money. Cash star ***** ***** or black hawk cannot elaborate what happened to my money. I did not just have a $1.90 left that is ridiculous. I did not touch the cards once I received them. I want my three full gift cards return to me. I will be filing a complaint with the consumer financial protection bureau and the attorney general's office in ********** if this is not resolved.
Sincerely,
******** StreetCustomer Answer
Date: 01/23/2024
Only my gift card for $11.07 has been returned to me. They need to return my gift card for $94.28 and $22.12 whereas the money was taken from me inappropriately. Please reopen my case against Blackhawk. Thank you. They did not keep up their end of the bargain.Business Response
Date: 01/29/2024
VIA BBB WEBSITE
January 29,****
Better Business Bureau
Complaint Case: 21101347
RE: ******** ******
Dear *****,
On January 29,****, Blackhawk Networks (Blackhawk) received a rejection to our response from ******** ****** regarding issues accessing her Cashstar cards.
As stated previously, on January 17, ****, our team requested that the cards be re-issued to the original email associated with the cards. The following cards were re-issued 6313308745222478 which held a remaining balance of *****. The card **************** was resent but it only had $1.90 left on the card. The card **************** had a zero balance so it was not re-issued.
If Ms. ****** continues to experience issues, we would like to invite her to contact Cashstars customer service team directly to further address this issue.Caststars customer service number is ************.
If the amounts listed above do not sound correct, we would like to invite Ms. ****** to reach out to our customer service team to file a dispute. We sincerely apologize for any inconvenience Ms.****** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
Regulatory Complaint Specialist
****, ** 89521
www.BlackhawkNetwork.comCustomer Answer
Date: 02/01/2024
Complaint: 21101347
I am rejecting this response because: I checked with the attorney general's office there are ****** complaints against the black hawk. This is not a good company. They keep deflecting to **** s t a r. Blackhawk controls Cash star. Cash store is useless. The attorney general tells me this is what they do they s**** around and play games and defer defer defer instead of accepting responsibility. I have filed paperwork and have joined the attorney general in their pursuit as well as other consumers pursuit against Blackhawk. I will not have anyone taking my $124 from me! Shame on you shame on you for stealing from a senior and a senior that's retired military and a coast guard reservist. Next time something happens in your country you think about who's looking out for you. Because quite clearly you are looking out for only you.
Sincerely,
******** Street
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