Business Profile
Internet Marketing Services
Blackhawk Network Holdings, Inc.Headquarters
Important information
- Customer Complaint:
Blackhawk Network Holdings Inc. came to BBB’s attention in January 2009. A review of complaints was completed in October 2024.
Consumers are encouraged to review the links below for assistance with gift card questions. Because the terms of use may be subject to change, BBB encourages consumers to read the terms of service and the card order agreement using the links provided. Important sections to read are the company’s rights, fee’s that may be associated with your card and fraud abuse.
https://blackhawknetwork.com/lets-talk/faq#user=allhttps://blackhawknetwork.com/card-order-agreement
https://blackhawknetwork.com/terms-use
Complaints
This profile includes complaints for Blackhawk Network Holdings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,141 total complaints in the last 3 years.
- 404 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/22/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Back in November of 2021 I received a $100 bonus from work. These bonuses must be redeemed though the Workstride website for gift cards. I selected a 100 dollar pre-paid Mastercard giftcard. I forgot about the card until today when i checked it.Mastercard has drained my gift card from $100 to $21 though inactive fees. This is unlawful according to Title XXXI - Trade and Commerce Title 358-A - Regulation of Business Practices for Consumer Protection (358-A:2 section H)This business was unfair and deceptive because they violated ************* statue 358-A:2 section H Trade and Commerce (** Rev **** 358-A:2); which states:Selling gift certificates having a face value of $250 or less to purchasers which contain expiration dates. Gift certificates having a face value in excess of $250 shall expire when escheated to the state as abandoned property pursuant to RSA 471-C.* ***Dormancy fees, latency fees, or any other administrative fees or service charges that have the effect of reducing the total amount for which the holder may redeem a gift certificate are prohibited.***** This paragraph shall not apply to season passes.
Business Response
Date: 02/02/2024
February 2, ****
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, ***********************
Dear *****,
On January 22, ****, Blackhawk Networks (Blackhawk) received a complaint from *********************** regarding dormancy fees against a MasterCard rewards card ending in ****.
On January 22, ****, we received a phone call from ****************, requesting that the funds from an expired card ending in **** be reissued. Case CS12154063 was created, and *************** was advised of dormancy fees against the gift card as advised within the Terms and Conditions.
While federal law does specify that funds from gift cards cannot expire, promotional, loyalty, or rewards gift cards such as this one are exempt from this restriction. The program provider associated with this gift card set the expiration date as part of their contract terms with us to ensure the funds are used within a specific time period rather than being held onto indefinitely. The Terms and Conditions are available for **************** to review at any time, and it is the responsibility of and recommendation to any cardholder to review the Terms and Conditions associated with any gift card, rewards card, promotional card, or loyalty card to ensure the cardholder is able to utilize the funds associated with the card to the best of their ability within the strictures of the card network allowances. As a one-time courtesy we have reissued the $100 that was on the original gift card onto a new card, which will be sent to the email address provided in this complaint. We sincerely apologize for any inconvenience *************** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
****, ** 89521
www.BlackhawkNetwork.comInitial Complaint
Date:01/22/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My card keeps on declining as I try to use it to reload my amazon balance. Business makes it IMPOSSIBLE to actually talk/chat/email with a human.Business Response
Date: 01/30/2024
January 30, ****
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, *******************************
Dear *****,
On January 22, ****, Blackhawk Networks (Blackhawk) received a complaint from ******************************* regarding a gift card that cannot be used for bill payment on Amazon.
The Terms and Conditions for this card advise that it cannot be used for purchases where recurring payments may occur, such as subscriptions, memberships, rentals, etc. The Terms and Conditions are available for **************** to review at any time, and it is the responsibility of and recommendation to any cardholder to review the Terms and Conditions associated with any gift card, rewards card, promotional card, or loyalty card to ensure the cardholder is able to utilize the funds associated with the card to the best of their ability within the strictures of the card network allowances. We sincerely apologize for any inconvenience **************** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to ** with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
****, ** 89521
www.BlackhawkNetwork.comCustomer Answer
Date: 01/31/2024
Complaint: 21180516
I am rejecting this response because:I am not setting up a recurring payment, but a one-time payment to convert my credit card credit into an amazon credit/gift card.
Sincerely,
*******************************Business Response
Date: 01/31/2024
January 31, ****
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, *******************************
Dear *****,
On January 31, ****, Blackhawk Networks (Blackhawk) received a rebuttal to our response concerning a complaint from ******************************* regarding a gift card that cannot be used for bill payment on Amazon.
Our records show the transaction as a bill payment attempt; as mentioned in previous correspondence,this is not allowed by the program provider associated with this promotional card. Further, the program provider does not allow this promotional gift card to be used to purchase another gift card due to various protections in place against possible money laundering. We sincerely apologize for any frustration *************** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to ** with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
****, ** 89521
www.BlackhawkNetwork.comCustomer Answer
Date: 01/31/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Initial Complaint
Date:01/21/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a $100 giftcard that was issued by this company. I used the card the first time on 1/13/2024. All total, I used $46 of this card when I was declined a purchase of $9. I had checked my balance prior to the purchase and it showed a balance over $50. When I got home I checked the balance and it was zero dollars. There were 7 charges I did not make. 5 charges for$6.99 each and two for $9.99 each. Called customer service and they were to send replacement card but I have never received it. The bogus charges were to ****** **** which went out of business in 2019. The company reps I talked to were nice but did not provide much info to the status of my issue. This has not been resolved and is nothing more than theft of half the benefit intended and paid for by the person gifting this card. I just want the rest of my gift card benefit that has already been paid for. Thank you for looking into this matter.Business Response
Date: 02/02/2024
February 2, 2024
Better Business Bureau
Complaint Case: ********
RE: Complaint
#********, Bradford *******
Dear Chris,
On January 21, 2024, Blackhawk
Networks (“Blackhawk”) received a complaint from Bradford ******* regarding unauthorized
charges against a Visa gift card ending in ****.
On January 22, 2024, we
received a phone call from Mr. ******* advising us of charges totaling $44.93
against a Visa gift card that were unauthorized. Dispute Case ********* was
created, and an email was sent to ********************* with a Dispute Form,
requesting photos of the front and back of the gift card, a photo of the
purchase receipt or activation receipt, a bank statement if the card had been
purchased with a debit or credit card, or a utility or phone bill to validate
his name and address if a purchase receipt or activation receipt was
unavailable. Mr. ******* was also advised that the Dispute Form must be filled
out and sent back to us so we may begin our investigation with the merchant or
merchants in question within ten (10) business days, to allow thirty (30) to
ninety (90) calendar days from the date we receive all required documentation
for the investigation to be completed, options on how to submit the form by
email and by fax, as well as an explanation why the investigation takes that long.
We received photos of the front and back of the gift card as well as a photo of
a utility bill on January 23, 2024; however, the address on the utility bill
did not match the address on file as being associated with the card. Mr.
******* was sent an email advising him of this and reminding him that we still
needed the filled-out Dispute Form.
Despite having not received
the filled-out Dispute Form or corrected utility bill, on January 25, 2024,
Dispute Case ********* was closed in Mr. *******'s favor and an email was sent,
advising him that a replacement card was sent to the address on file as being
associated with the gift card on January 13, 2024, and to allow up to ten (10)
business days from that date to arrive. We sincerely apologize for any
inconvenience Mr. ******* may have experienced.
With this, we consider the
matter resolved. Please, do not hesitate
to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
***** ** *****
************************Customer Answer
Date: 02/02/2024
Complaint: ********
I am rejecting this response because:I spoke with and explained, by telephone, several times with the issues I have with receiving mail at my apartment complex. Therefore, I requested the replacement card be sent to my sisters home address. Each time I spoke with their representatives, they said that was fine and the replacement card would be sent to my sisters address.
I complied with all the information requested of me, was told, by phone calls, that the card was being sent to my sisters address, yet the card has NOT been received by myself or my sister.
This company could have sent the replacement card for $44 to the requested address and this issue would have been resolved. As it stands now, someone gifted me a $100 gift card of which, I only received half the benefit. This company received the fees they charged for the card and now they are keeping $44 of the card benefit by stalling and not properly and simply resolving the issues of this “gift card”.
I vehemently disagree with this companies response to you that this situation is resolved as I am out $44 of a gift card someone was gracious enough to present to me and intended for me. Furthermore, the person that gave me the card obviously paid all fees this company charged them. This is a gift card. It shouldn’t be this difficult.
Sincerely,
Bradford *******Business Response
Date: 02/07/2024
February 7, 2024
Better Business Bureau
Complaint Case: ********
RE: Complaint
#********, Bradford *******
Dear Chris,
On February 5, 2024, Blackhawk
Networks (“Blackhawk”) received a rebuttal to our response concerning a complaint
from Bradford ******* regarding unauthorized charges against a Visa gift card
ending in ****.
Mr. ******* was advised on
January 25, 2024, within ********* to contact our Dispute Team by phone should he
not receive the replacement card by January 29, 2024. As of today’s date, we do
not see any contact from Mr. ******* to request a new card as was advised; we
recommend that Mr. ******* reach out by phone at ***** ******** and reference
********* so we may research any options that may be available. We sincerely
apologize for any inconvenience Mr. ******* may have experienced.
With this, we consider the
matter resolved. Please, do not hesitate
to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
***** ** *****
************************Initial Complaint
Date:01/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased this "treat yourself" gift card. When I went to check the balance, it says that it's $0.00. It states it's a "BHN Debit Adjustment", which, I guess, means they adjusted my $57.50 to $0.00. I would like my money refunded since I no longer have any money on this gift card.Business Response
Date: 01/31/2024
January 31, 2024
Better Business Bureau
Complaint Case: ********
RE: Complaint
#********, Sue *******
Dear Chris,
On January 20, 2024, Blackhawk
Networks (“Blackhawk”) received a complaint from Sue ******* regarding a Happy
Swap card ending in **** that was redeemed without their knowledge.
Our records show that the
$57.50 ******* ********** eGift card that was purchased with the ***** ****
card was sent to sue*******@comcast.net and reviewed as of May 11, 2023. We
have taken the liberty of re-sending the eGift Card as of today's date, and advise
Ms. ******* to check her email inbox, Spam, Junk Mail, Bulk Mail, or
Promotional folders for the email containing the link to her eGift certificate.
We sincerely apologize for any inconvenience Ms. ******* may have experienced.
With this, we consider the
matter resolved. Please, do not hesitate
to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
***** ** *****
************************Business Response
Date: 01/31/2024
January 31, 2024
Better Business Bureau
Complaint Case: ********
RE: Complaint
#********, Sue *******
Dear Chris,
On January 20, 2024, Blackhawk
Networks (“Blackhawk”) received a complaint from Sue ******* regarding a Happy
Swap card ending in **** that was redeemed without their knowledge.
Our records show that the
$57.50 ******* ********** eGift card that was purchased with the ***** ****
card was sent to sue*******@comcast.net and reviewed as of May 11, 2023. We
have taken the liberty of re-sending the eGift Card as of today's date, and advise
Ms. ******* to check her email inbox, Spam, Junk Mail, Bulk Mail, or
Promotional folders for the email containing the link to her eGift certificate.
We sincerely apologize for any inconvenience Ms. ******* may have experienced.
With this, we consider the
matter resolved. Please, do not hesitate
to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
***** ** *****
************************Initial Complaint
Date:01/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was not able to activate a Blackhawk **** Debit card. I received a $25 debit card from my employer St Luke's ****** Network. The debit card was misplaced and found recently. I was unable to activate the card because it was beyond the expiration date. However, printed on the card is "Funds Do Not Expire". I contacted customer services several times and they refuse to replace the expired card. The card number is ****************. I request the company issue me a new card in the original amount of $25.Business Response
Date: 01/26/2024
VIA BBB WEBSITE
January 26,2024
Better Business Bureau
Complaint Case: 21174496
RE: ***************************************
Dear *****,
On January 20,2024, Blackhawk Networks (Blackhawk) received a complaint from *************************************** regarding issues with his **** gift card ending in ****.
On January 7,2024, we received a call from ******************** requesting a replacement gift card for his that expired. Our team opened case CS12025292 to look into this further.Upon researching the card in question for ******************** it was determined we would be unable to reissue the gift card in question as it had no remaining fund. The funds has been drained from a monthly service that was charged due to inactivity.
The Terms and Conditions for this card state that a $3.95 *************** Fee shall be applied against the balance of the card until either the funds associated with the card are depleted or until the card is used; this is not the same as the funds expiring,as any funds that would have been available after the expiration date of the card can be reissued. The Terms and Conditions are available for ******************** to review at any time, and it is the responsibility of and recommendation to any cardholder to review the Terms and Conditions associated with any gift card, rewards card, promotional card, or loyalty card to ensure the cardholder is able to utilize the funds associated with the card to the best of their ability within the strictures of the card network allowances.
We sincerely apologize for any inconvenience ******************** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
Regulatory Complaint Specialist
****, ** 89521
www.BlackhawkNetwork.comCustomer Answer
Date: 01/26/2024
Complaint: 21174496
I am rejecting this response because:
The card was never activated nor was there any monthly service fee. By law, gift cards must be valid for 5 years. Again, I request a replacement card for the full amount. Anything less constitutes theft.
Sincerely,
***************************************Business Response
Date: 01/29/2024
VIA BBB WEBSITE
January 29,2024
Better Business Bureau
Complaint Case: 21174496
RE: ***************************************
Dear *****,
On January 29,2024, Blackhawk Networks (Blackhawk) received a rejection response from *************************************** regarding issues with his **** gift card ending in ****.
On November 16, 2021, the **** gift card ending in **** was issued to ********************. The **** gift card ending in **** was activated and available for use on December 11,2021. After one year of inactivity, the *************** fees of $3.95 began being charged on December 17, 2022, and were subsequently charged each month the card remained unused until the card no longer held a balance. As this policy is part of these terms and conditions listed with your card, we are unable to re-issue a card with no funds remaining.
The Terms and Conditions for this card state that a $3.95 *************** Fee shall be applied against the balance of the card until either the funds associated with the card are depleted or until the card is used; this is not the same as the funds expiring, as any funds that would have been available after the expiration date of the card can be reissued.
The Terms and Conditions are available for ******************* to review at any time, and it is the sole responsibility of the cardholder and recommendation to any cardholder to review the Terms and Conditions associated with any gift card, rewards card, promotional card, or loyalty card to ensure the cardholder is able to utilize the funds associated with the card to the best of their ability within the strictures of the card network allowances.
We sincerely apologize for any inconvenience ******************** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
Regulatory Complaint Specialist
****, ** 89521
www.BlackhawkNetwork.comCustomer Answer
Date: 01/29/2024
Complaint: 21174496
I am rejecting this response because: It is in violation of federal law. The card was never activated and the card does not state the existence of policy toward a service or inactivity fee. Further, gift card can not expire until after 5 years from the date of activation. Again, I request that a replacement card be issued in the full amount. Otherwise, I will file a complaint with the **** notifying them of the violation.Below is a summary of the law from the **** website. **************************************************************
Under the law, a gift card cannot expire until at least five years from the date it was activated. The law also places general limitations on fees. For instance, the card issuer cannot charge a dormancy or inactivity fee on a gift card unless there has been no activity for one year and the card clearly states its policy toward that fee. In addition, some states have separate laws that provide added protection in certain circumstances.
Sincerely,
***************************************Business Response
Date: 01/29/2024
VIA BBB WEBSITE
January 29,2024
Better Business Bureau
Complaint Case: 21174496
RE: ***************************************
Dear *****,
On January 29,2024, Blackhawk Networks (Blackhawk) received a rejection response from *************************************** regarding issues with his **** gift card ending in ****.
The **** gift card ending in **** WAS ACTIVATED AND WAS AVAILABLE FOR USE ON DECEMBER 11, 2021. After one year of inactivity, the *************** fees of $3.95 began being charged on December 17, 2022, and were subsequently charged each month the card remained unused until the card no longer held a balance. As this policy is part of these terms and conditions listed with your card, we are unable to re-issue a card with no funds remaining.
The Terms and Conditions for this card state that a $3.95 *************** Fee shall be applied against the balance of the card until either the funds associated with the card are depleted or until the card is used; this is not the same as the funds expiring, as any funds that would have been available after the expiration date of the card can be reissued.
The Terms and Conditions are available for ******************* to review at any time, AND IT IS THE SOLE RESPONSIBILITY OF THE ****HOLDER and the recommendation to any cardholder to review the Terms and Conditions associated with any gift card, rewards card, promotional card, or loyalty card to ensure the cardholder is able to utilize the funds associated with the card to the best of their ability within the strictures of the card network allowances.
While federal law does specify that funds from gift cards cannot expire, as stated in all previous correspondence the reason Blackhawk Network is unable to re-issue the card is because the **** HAS NO MORE FUNDS REMAINING TO RE-ISSUE. The issue at hand has nothing to do with a card expiring. We cannot re-issue a card that has a $0.00 balance.
We sincerely apologize for any inconvenience ******************** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
Regulatory Complaint Specialist
****, ** 89521
www.BlackhawkNetwork.comCustomer Answer
Date: 01/29/2024
Complaint: 21174496
I am rejecting this response because:
The card was never activated. Also, the law requires that the card must clearly state the policy towards any fees. I have the card in my possession and there is no mention of a service fee. There was no addition paperwork provided witb the gift card.Again, I request a replacement card be issued for the full value. ANYTHING LESS IS IN CLEAR VIOLATION OF FEDERAL LAW.
Sincerely,
***************************************Initial Complaint
Date:01/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We stayed at the Iberostar Selection Bvaro Suites from Dec 19th to Dec 24th, booking number U1151767. My *** One Rewards number is 248439962.I do not have the points from this stay. I called several numbers and spend more than 2h in calls, no one is able to give me the confirmation number, so I could claim the points in the *** web page.Please ******* the points from this reservation.Business Response
Date: 01/22/2024
January 22, ****
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, *************************** *****
Dear *****,
On January 19, ****, Blackhawk Networks (Blackhawk) received a complaint from *************************** ***** regarding points missing from their online account from a reservation at an IHG hotel.
Blackhawk Network cannot address this concern as we are not affiliated with IHG in any capacity.Blackhawk is a distributor, manager, and third-party order fulfillment processor for gift cards, promotional cards, rewards cards, and loyalty cards.We deeply empathize with Mr. ****** concern and wishes him a speedy resolution to his situation. We sincerely apologize for any inconvenience ************** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to ** with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
****, ** 89521
www.BlackhawkNetwork.comInitial Complaint
Date:01/19/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On March 6, 2023; I requested (3) $25.00 gift cards for the following merchants, Nordstrom, Under Armour and Athleta. This was processed using a One4all gift card purchased from Giftcards.com. I received 3 emails on March 6 providing reference numbers for each of the 3 gift cards:SCR-30445056 SCR-******** SCR-******** Each of the 3 emails ( I will upload with this complaint) stated that my orders will be processed shortly and to watch my email for arrival. This never occurred. I have attempted over 12 times to access my account; however, the password no longer works. I attempted all 12 times over 2023 to request a rest of the password and each time I receive a message that a password change would come to my email, this never occurred. I wrote the company a letter of complaint in November 2023 and I never received a response. I then filed an online complaint in Jan **** and received 3 different responses that they were not responsible and that I need to take up the missing gift cards with each of the 3 merchants; the problem, I never received the gift cards. I filed an online complaint once again on Jan 15, **** and explained that Giftcardscom never delivered the merchant cards and this time, they re-opened the case and promised a supervisor would call within 24hours- case # CS12063348. As of Jan 19, ****, I still have received no response and my 2 follow up emails have been ignored.Business Response
Date: 01/30/2024
January 30, ****
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, ***********************
Dear *****,
On January 19, ****, Blackhawk Networks (Blackhawk) received a complaint from *********************** regarding three eGift Card orders that had not been received.
Our records show that the orders in question were re-sent on January 22, ****, and we received confirmation from ****************** within Case CS12063348 on January 30, ****, that they were retrieved successfully. We sincerely apologize for any inconvenience ***************** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to ** with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
****, ** 89521
www.BlackhawkNetwork.comCustomer Answer
Date: 01/31/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Customer Answer
Date: 01/31/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Customer Answer
Date: 01/31/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Customer Answer
Date: 01/31/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:01/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
These schemers are not letting me delete my account from myprepaidcenter.com! I don't want to call any number! Where is the option to delete or email a privacy request! You have no right to keep hold of my personal data! ****************Business Response
Date: 01/26/2024
VIA BBB WEBSITE
January 26,2024
Better Business Bureau
Complaint Case: 21165726
RE: *********************************
Dear *****,
On January 26,2024, Blackhawk Networks (Blackhawk) received a complaint from ********************************* regarding issues removing his information from our system.
On January 18,2024, our regulatory complaints team received a BBB complaint from ****************** in regard to issues trying to remove his information from our system. We would like to invite ****************** to email ************************************ to have his data deleted from our records. We sincerely apologize for any inconvenience ***************** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to ** with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
Regulatory Complaint Specialist
****, ** 89521
www.BlackhawkNetwork.comCustomer Answer
Date: 01/26/2024
Complaint: 21165726
I am rejecting this response because:
You better respond via that email address or else!
Sincerely,
*********************************Business Response
Date: 01/29/2024
VIA BBB WEBSITE
January 29,2024
Better Business Bureau
Complaint Case: 21165726
RE: *********************************
Dear *****,
On January 29,2024, Blackhawk Networks (Blackhawk) received a rejection to our response from ********************************* regarding issues removing his information from our system.
We would like to invite ****************** to email ************************************ to have his data deleted from our records. While we would like to do all we can for ******************, it is the responsibility of the card holder to contact the email address provided so we may assist ****************** further. We sincerely apologize for any inconvenience ****************** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to ** with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
Regulatory Complaint Specialist
****, ** 89521
www.BlackhawkNetwork.comCustomer Answer
Date: 01/29/2024
Complaint: 21165726
I am rejecting this response because:
I already sent that email address an email days ago! Don't get all passive aggressive with me like a corporate lapdog! It's not your right to keep my data like a creep! I will file more BBB complaints against you if you continue to play games with me!
Sincerely,
*********************************Initial Complaint
Date:01/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello,On December 23rd, 2023 my aunt purchased a ********* e-giftcard for me in the *** of $50. I received an email from ********************************* alerting me of the gift card with a link to redeem it. When I clicked on the link it prompted me to enter my email address where the giftcard was received which I did, and my email was already auto-populated, and I clicked enter, however the response is an error message. Ive tried this multiple times over the last couple weeks (on my phone and desktop PC) since Christmas with the same result and another message saying Im locked out for too many attempts. I have submitted no less than 4 tickets with Cash Star (via the customer support link on the giftcard email) and have not received a single follow-up or response from the company other than the automated response. At this point, I either need help from customer support or ** informing my aunt to dispute the giftcard purchase with her credit card company because she cant do anything on her end with *********.Business Response
Date: 01/29/2024
January 29, ****
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, ***********************************
Dear *****,
On January 18, ****, Blackhawk Networks (Blackhawk) received a complaint from *********************************** regarding a CashStar order they are encountering roadblocks with accessing.
Our records show that order CND6W6KGVY was viewed on January 8, ****, and re-sent to the email address associated with said order, ********************** on January 14, ****. Should ************************ continue to encounter roadblocks with viewing this gift card, we invite her to contact our CashStar **************** team directly by phone at **************. We sincerely apologize for any inconvenience ************************ may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to ** with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
****, ** 89521
www.BlackhawkNetwork.comCustomer Answer
Date: 01/30/2024
Complaint: 21146319
I am rejecting this response because: the order they're referring to CND6W6KGVY is from January 2023. That was resolved last year when I created a ticket to ask for assistance. The gift card that I received this Christmas from my Godmother is still a problem, order # CND6KHR9BF.
Sincerely,
***********************************Initial Complaint
Date:01/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a gift card for Christmas from my niece. She bought the $25 gift card on 12/22 at 6 P.M., and our copy of the receipt states the gift card was successfully activated. At ********** I attempted to buy 4 bags of salt totaling $25.06 with my gift card. I had registered the card as directed prior to going to the store, but when I went to pay, the gift card was not accepted. Two different clerks came to help, but they couldn't make it work either. The number on the card indicated I had $25 which had been accepted also, but still no luck using the card to make a store purchase. (********** was one of several stores that this card could be redeemed at.) I reregistered the card online again, but this time it said the card was no good as it was already registered and no longer good. So frustrating as when we emailed the company about this issue, they emailed us back with a list of required information they required for a followup. It appeared they were trying to make this as difficult as possible for us and frustrate us enough to not pursue any more. This seems to be a scam whereby the company sells worthless gift cards. Even though ********** was one of the 6 companies pictured on the front, ********** had never seen this card before according to their manager who was also frustrated in not being able to make it work. I have emailed this company with all the specific information they asked for, but have yet other anything back.Business Response
Date: 01/29/2024
January 29, ****
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, *******************************
Dear *****,
On January 17, ****, Blackhawk Networks (Blackhawk) received a complaint from ******************************* regarding a Happy Card they are encountering roadblocks with.
As of January 29, ****, we have sent three emails to the email address provided within this complaint,*****************, requesting photos of the front and back of the gift card in question so we can research this concern with no response. We invite ********************* to use the online Contact Form on the website listed on the back of the gift card in question so a representative can provide any insight that we may have. We sincerely apologize for any inconvenience ********************** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to ** with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
****, ** 89521
www.BlackhawkNetwork.com
Blackhawk Network Holdings, Inc. is BBB Accredited.
More InformationWhy choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.