Reviews

Review Details

• Review fromDiane G

  Date: 10/19/2022

  1 star
  I agree, this deceitful company deserves "0" stars ! I, too, agreed to a one time charge of .95 cents for a reverse lookup of a number from a disturbing text message ? Unbeknownst to me Spokeo enrolled me in a 7 day trial which had an $24.95 auto-pay attached ?? I did not knowingly agree to the latter as it was not clear that I needed to cancel within 7 days ? This company is so deceitful with their deceptive practices. They refunded me $9.98 but I want the rest of the $24.95.

  Spokeo, Inc.

  Date: 10/31/2022

  Dear Diane:
  
  We received your customer review to the Better Business Bureau page for Spokeo, on October 19, 2022 regarding our service and charges made on your account, and we are happy to assist in resolving this matter.
  
  Please allow me to explain the charges associated with services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date.
  
  We have provided a resolution to your request via email with the email address you have provided to the Better Business Bureau.
  
  I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.

• Review fromLeroy T

  Date: 10/14/2022

  1 star
  This deceitful company deserves "0" stars ! I agreed to a one time charge of .95 cents for a reverse lookup of a number from a disturbing text message ? Unbeknownst to me Spokeo enrolled me in a 7 day trial which had an $26.95 auto-pay attached ?? I did not knowingly agree to the latter as it was not clear that I needed to cancel within 7 days ?

  Spokeo, Inc.

  Date: 10/17/2022

  Dear Leroy,
  
  I received your customer review to the Better Business Bureau page for Spokeo, on October 14, 2022 regarding our service and charges made to your account, and I am happy to assist you in resolving this matter.
  
  Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. To help you further, I will contact you with the email you have provided in your review with further discussion on the matter.
  
  I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
  
  Thanks
  -Spokeo Customer Care

• Review fromLatrice D

  Date: 10/05/2022

  1 star
  I felt sick to my stomach when I found out that Spokeo had been debiting $24.95 out of my account for almost two years.I am struggling to make ends meet and I would have never agreed to pay monthly for a service that I never used!The bank informed me that there were 21 payments recorded on my account totaling ********* called Spokeo, immediately, and explained my plight.Spokeo's representative found my account and and was more than willing to cancel the subscription.I explained that I was a single disabled mother on a fixed income and I wanted a refund of all the money that was debited from my bank account.The rep explained that he can refund me $299.40 and that they are not able to refund more than 12 months of payments.I told him that I did not agree to that amount.I explained to the rep that I needed all my money back, not just part of it.I told him that each month that Spokeo took $24.95 away from me was likened to taking 2-3 meals away from my family.I told him that, at the beginning of last week, I had only $.17 in my bank account and I was not in the position to having money taken from me like this. The rep offered to transfer me to a supervisor.I told him that I didn't ask to speak to a supervisor,I just wanted him to make this situation right and give me my entire refund.Well the rep transferred me to the supervisor anyway.The supervisor stuck to Spokeo's refund policy and informed me that the prior rep refunded the $299.40 without my consent.I pleaded with him and explained how this was unethical,but the supervisor was not willing to consider my circumstances and told me that he was going to end the call and hung up in my face.I was sent a survey the next day and I used that opportunity to explained what happened and never received a response.I see that others here on this site,was refunded all of their money, I know for a fact that I have been discriminated against because I am a black disabled woman.I can't believe that they would do this to my family

  Spokeo, Inc.

  Date: 10/10/2022

  Dear Latrice:
  
  We received your customer review to the Better Business Bureau page for Spokeo, on October 5, 2022 regarding our service and charges made on your account, and we are happy to assist in resolving this matter.
  
  We have provided a resolution to your request via email with the email address you have provided to the Better Business Bureau.
  
  I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.

• Review fromPerry G

  Date: 09/21/2022

  1 star
  Deceitful practices in tricking people to sign up for a monthly auto pay of $24.95. I paid for what I thought was a one time use of .95 cents and the need to cancel before 7 days was not clear and apparent.

  Spokeo, Inc.

  Date: 09/23/2022

  Dear Perry:
  
  We received your customer review to the Better Business Bureau page for Spokeo, on September 21, 2022 regarding our service and charges made on your account, and we are happy to assist in resolving this matter.
  
  We have provided a resolution to your request via email with the email address you have provided to the Better Business Bureau.
  
  I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.

  Perry G

  Date: 09/23/2022

  This matter was resolved satisfactorily by Spokeo. Thank you

• Review fromPaul R

  Date: 09/21/2022

  1 star
  Website indicates that they have all the information for an email address and then tells you there are no results after you pay them $1. Just a scam. Recommend you stay away from them.

  Spokeo, Inc.

  Date: 09/23/2022

  Dear Paul:
  
  I received your customer review to the Better Business Bureau page for Spokeo, on September 23, 2022 regarding our service, and I am happy to assist in resolving this matter.
  
  When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
  
  If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.
  
  I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
  
  Thanks
  -Spokeo Customer Care

• Review fromCathy K

  Date: 09/16/2022

  1 star
  I am livid and angry that Spokeo can post information about me on their website without my permission. I am a very private person and do not appreciate my business being divulged to the world. If people what information about me they need to contact me directly as opposed to broadcasting my data. I have endless spam calls and texts now. I get mailings for deceased parents wanting money. Good Luck on that. I get mailings and texts from realtors wanting to buy my house which is not for sale. For one,I would never sell to a spam caller to begin with. I do not have accounts(that I know of) on social media, ****************** etc. as my life is not for all to know. When searching I do not allow "cookies" and have the most strict privacy settings. There needs to be a law like HIPPA for medical on what websites can post. Since my address is all over the world, people throw trash including condoms in my yard. I am hated by a lot of people at a SNF in ********, ** and do not need any more of this. There is only so much I can take. Next microchip us so there is absolutely no privacy.

  Spokeo, Inc.

  Date: 09/19/2022

  Dear Cathy,
  
  We received your customer review to the Better Business Bureau page for Spokeo, on September 16, 2022 regarding our service, and we are happy to assist in resolving this matter.
  
  Spokeo collects publicly available information from a variety of public sources, including phone books, social networks, marketing surveys, real estate listings, business websites, and other public sources (collectively "Public Information"). The listings on Spokeo.com contain only Public Information. Personal information, on the other hand, such as information that users provide to Spokeo about themselves or information about their use of Spokeo, is not included in the Public Information that is made available through the Spokeo.com people search.
  
  Spokeo regards your inquiry as a request to have your Public Information removed from public listings available on Spokeo.com. As such, Spokeo has suppressed from public display on Spokeo.com the Public Information it believes to be associated with you (based on the information you provided about yourself in your inquiry).
  
  Spokeo's database contains billions of public records, and Spokeo is constantly receiving new or updated records. When Spokeo receives new or updated records, Spokeo will endeavor to link those new or updated records to your privacy preference. However, should you in the future find another listing containing Public Information about you on Spokeo.com, please contact our privacy team directly at *******@spokeo.com so that we can ensure the new Public Information is suppressed from public display.
  
  I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
  
  Thanks!
  - Spokeo Customer Care

• Review fromHarriette B

  Date: 09/11/2022

  1 star
  Ordered a .95 report one time. They apparently enrolled me in an auto pay for ***** a month. I did not sign up for this. If I did, I was completely deceived. I never saw "7 day trial" or "***** auto pay". The company will only refund ****. VERY deceptive. Also they gave me no more info than I already had from a free internet search so what I got was useless. Please beware using this fraudulent company who apparently suckers people in to a monthly payment that they aren't aware of. There are so many similar complaints that it obviously isn't a consumer problem. Made a mistake by not reading the reviews prior to using the .95 cent report.

  Spokeo, Inc.

  Date: 09/19/2022

  Dear Harriette:
  
  We received your customer review to the Better Business Bureau page for Spokeo, on September 11, 2022 regarding our service and charges made on your account, and we are happy to assist in resolving this matter.
  
  Please allow me to explain the charges associated with services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date.
  
  We have provided a resolution to your request via email with the email address you have provided to the Better Business Bureau.
  
  I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.

• Review fromAngela S

  Date: 08/28/2022

  1 star
  Ordered a .95 report one time. They apparently enrolled me in an auto pay for 24.95 a month. I did not sign up for this. If I did, I was completely deceived. I never saw "7 day trial" or "24.95 auto pay". The company will only refund 9.98. VERY deceptive. Also they gave me no more info than I already had from a free internet search so what I got was useless. Please beware using this fraudulent company who apparently suckers people in to a monthly payment that they aren't aware of. There are so many similar complaints that it obviously isn't a consumer problem.

  Spokeo, Inc.

  Date: 08/31/2022

  Dear Angela:
  
  I received your customer review to the Better Business Bureau page for Spokeo, dated August 28, 2022 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
  
  Please allow me to explain the charges associated with services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
  
  I can confirm that this subscription has already been disabled back on August 28, 2022. This discontinues all future charges for Spokeo.
  
  Upon reviewing your account, I see that this matter has already been handled with a Spokeo Customer Care representative and your request was fully addressed on August 28, 2022. An automated Spokeo email confirming this change was sent to the email address on file for your records. If you did not receive that email, please save this one for your records.
  
  I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
  
  Thanks
  -Spokeo Customer Care

• Review fromTiffany M

  Date: 08/17/2022

  1 star
  They charged me $24 a week later!!! It wasn't even a month!!

  Spokeo, Inc.

  Date: 08/22/2022

  Dear Tiffany:
  
  I received your customer review to the Better Business Bureau page for Spokeo on August 17, 2022 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
  
  Please allow me to explain the charges associated with services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
  
  Unfortunately I was unable to locate a Spokeo account with the information provided in your customer review to assist you with your concern. To help you further with this complaint, please provide the following information in a reply on either the Better Business Bureau platform or by sending an email with this information to ************@spokeo.com:
  
  - your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged

  - last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
  - card type(s) (Visa, MasterCard, etc.)
  
- any other email address(es) (other than the one used to contact us)
  
- if PayPal, the email address associated with the PayPal account

  - exact amount(s) charged and transaction date(s)
  
  Once the account is located and verified, I'd be happy to assist you with your concerns.
  
  I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
  
  Thanks
  -Spokeo Customer Care

• Review fromGabrielle M

  Date: 08/13/2022

  1 star
  Scam. I'd give zero stars if I could and have them arrested for fraud! They lead you in thinking you are making a one time $0.95 search that reveals absolutley nothing...and I do mean nothing, just a bunch of blank spaces. I could have thrown Alphabet soup at the wall and received more information from what stuck, than what they "provided". Though they promise full results. Then, through some under handed and dirty small print tactics that I'm not even sure is in the small print (and who is searching for hidden small print when their different-abled brother is getting his heart broken and being taken for what little he has by a possible romance scam artist) they charge $25 to your account a week later. You know, a "FREE" trial does not cost $0.95. And when you call them to get your money back, they say that they do not do "refunds" and you have to argue that getting back stollen money is not a refund, it is reversing a crime. And, they will not refund until you have to threaten them with reporting them to the authorities. I wouldn't be surprised if they aren't using our information we provide to perpetrate more identity and phishing scams, and/or to collect information on us for their so-called data-base. Ever since using them I've been getting non-stop spam calls on top of them stealing money from me. I bet they make the scam calls in the first place, so that we will have to look them up, so that they can steal our money. They are just as dirty as the scammers, spammers, and phishers. These people make me sick. Do Not Use Them!!!! And, it isn't the $25 - it's the principle. We are out here getting lied to and our identities, money, and trust stollen from - all the time, and they claim to be one of the ones that can help prevent or defend against an ever growing problem, but they ARE a part of the problem. It's disgusting. To the person copy/pasting fake apologies to the complaints...don't bother with me. I see right through you now. And, get a new job.

  Spokeo, Inc.

  Date: 08/18/2022

  Dear Gabrielle:
  
  I received your customer review to the Better Business Bureau page for Spokeo on August 13, 2022 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
  
  When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
  
  Please allow me to explain the charges associated with services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I can confirm that this subscription has already been disabled back on August 13, 2022. This discontinues all future charges for Spokeo.
  
  Upon reviewing your account, I see that this matter has already been handled with a Spokeo Customer Care representative and your request was fully addressed also on August 13, 2022. An automated Spokeo email confirming this change was sent to the email address on file for your records. If you did not receive that email, please save this one for your records.
  
  I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
  
  Thanks
  -Spokeo Customer Care