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Headquarters Location

Spokeo, Inc.

Information Bureaus

556 S Fair Oaks Ave STE 101-179

Pasadena, CA 91105-2656

5:00 AM - 8:00 PM

Accreditation
BBB accredited business

Accredited Since: 2/1/2009

Years in Business: 14

BBB Rating
A+

Customer Reviews are not used in the calculation of BBB Rating

Customer Reviews

Average of 56 Customer Reviews

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Business Details

Headquarters
556 S Fair Oaks Ave STE 101-179, Pasadena, CA 91105-2656

Years in Business:14
Business Started:4/7/2006
Business Incorporated:4/11/2006 in DE, USA
Accredited Since:2/1/2009
Type of Entity:Corporation
Number of Employees:185
Alternate Business Name
  • spokeo.com
Contact Information

    Principal

  • Harrison Tang, CEO

    Customer Contact

  • Sienna Perez, Director of Customer Care

Customer Complaints

254 Customer Complaints

Need to file a complaint? BBB is here to help. We’ll guide you through the process. How BBB Processes Complaints and Reviews

Most Recent Customer Complaint
Complaint Type: Billing/Collection Issues
Status: Answered
anonymous user
Complaint Details Unavailable
Read More

Customer Reviews

56 Customer Reviews

What do you think? Share your review.

How BBB Processes Complaints and Reviews

Most Recent Customer Review
anonymous user

Paul F

08/30/2020

Spokeo advertises $.95 lookup fee for onetime use. I have been charged 24.95 and am now disputing this with my bank. I never agreed to any membership. This company is deceptive and I hope to get a refund ASAP.
anonymous user
Spokeo, Inc. Response

09/03/2020

Dear Paul Fort: I received your customer review to the Better Business Bureau page for Spokeo, on August 30, 2020 regarding our service and charges made on your account, and I am happy to assist in resolving this matter. Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled. Upon reviewing your account, I see that this matter has already been handled with our Customer Care Team earlier back on, September 1, 2020, and a refund of $24.95 issued on this same date. If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter. Thanks -Spokeo Customer Care

Business Details

Headquarters
556 S Fair Oaks Ave STE 101-179, Pasadena, CA 91105-2656

Years in Business:14
Business Started:4/7/2006
Business Incorporated:4/11/2006 in DE, USA
Accredited Since:2/1/2009
Type of Entity:Corporation
Number of Employees:185
Alternate Business Name
  • spokeo.com
Contact Information

    Principal

  • Harrison Tang, CEO

    Customer Contact

  • Sienna Perez, Director of Customer Care

Local BBB

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BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business.