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Customer Review Ratings
1.14/5 stars
Average of 184 Customer Reviews
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Review fromTamara M
Date: 07/12/2025
1 starComplete rip off.. not reliable, but is taking your money.. charging you for nothing at all. Want to charge you a fee to cancel them..wthReview fromkatherine J
Date: 07/11/2025
1 stari just found out that spokeo stole $1431 over 3 years off my card. The email used to open this account , i do not have access to . This is FRAUD!!. YOU ARE STEALING MONEY FROM PEOPLE"s CREDIT CARD. what is even more frustrating according to them there has not been any activity on this account?? this business needs to be shutdown!! FRAUDULENT BUSINESS PRACTICESReview fromHugh M
Date: 07/10/2025
1 starSpokeo charged me $29.95 for a "service" that I did not request or desire. After some email exchanges they refunded me about 1/3 of that. DO NOT pay the $0.95 for info on one name unless you want to be automatically subscribed to $29.95 monthly.Review fromMichael B
Date: 07/06/2025
1 starMichael B
Date: 07/06/2025
Stay away from this company , just realized they been charging me $29.95 per month since 6 9 2024 very sneaky unreliable now the ***** is on , Becarefull what you click and read fine prints!!! Stay away!! ******Spokeo, Inc.
Date: 07/09/2025
Dear *******:
I am deeply sorry to hear this. I received your complaint to the Better Business Bureau page for Spokeo, on July 6, 2025 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with services selected to your account. Since all ********************** subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. Furthermore, cancelling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased. I apologize if this was unclear.
I however cannot locate the charges that you have referenced or an account by the provided email address. It is quite possible that there is another account that you are referencing under a different email address. To better assist you with your inquiry, please contact your financial instituion and contact Spokeo ************* with a three-way call, so that specific information from your bank can hopefully help us track down your specific Spokeo Account.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our ************* team through our contact page, ************************************* where we are available by phone, email, and chat 7 days a week from 5AM to 6PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo *************Review fromGabriela V
Date: 06/20/2025
1 starGabriela V
Date: 06/20/2025
I have contacted this company several times including receiving an email confirming I would no longer have a charge of $29.95 withdrawn from my account every month. I am still getting charged and the customer service number is a scam. Contacting customercare@spokes is a waste of time. I would like to have my subscription cancelled and my money refunded from two months as I have already been told by the customer service care that it would not happen again. This is something that Ive read is happening as a scam to many others and this company should be looked into.Spokeo, Inc.
Date: 06/23/2025
Dear ********:
I received your complaint to the Better Business Bureau page for Spokeo, on June 20, 2025 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
I am truly sorry to hear this. But as you had mentioned, with the information you have provided in this Better Business Bureau complaint as when you had contacted Spokeo ************** I cannot locate the specific Spokeo account or accounts in question, by your full name or email address. I am only able to locate Account ID #********* whose last activity was in 2018. I do apologize for this inconvenience.
Generally speaking, all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date.
Furthermore, please note that cancelling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased.
To better assist you with your inquiry, please contact your financial instituion and again contact Spokeo ************* with a three-way call, so that specific information from your bank can hopefully help us track down your specific Spokeo Account.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our ************* team through our contact page, ************************************* where we are available by phone, email, and chat 7 days a week from 5AM to 6PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo *************Review fromDale B
Date: 06/16/2025
1 starDale B
Date: 06/16/2025
ZERO STARS! This company scammed me out of $29.95 for a subscription I clearly did not want. I requested one name search in the "FREE TRIAL"and the information provided wasn't even close to the name I requested. This company is a scam! Steer clear! And you can put your automatic response up the **** of the idiot who thought scamming elders was a good idea! Shame on you!! ??Spokeo, Inc.
Date: 06/18/2025
Dear ****:
I am truly sorry to hear this. I received your customer review to the ********************** page for Spokeo on June 16, 2025 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with services selected to your account. Since all ********************** subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. Furthermore, cancelling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased. I apologize if this was unclear.
If you have any further information you would like Spokeo ************* to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo ************* to search.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our ************* team through our contact page, ************************************* where we are available by phone, email, and chat 7 days a week from 5AM to 6PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks!
- Spokeo *************Review fromMike A
Date: 05/21/2025
1 starMike A
Date: 05/21/2025
Paid $0.95 for a single report, and then 30 days later I get hit with a $29.95 "subscription renewal". I'm beyond upset that I was taken advantage of with this predatory bait and switch tactic. I reached out to their customer service and asked for a full refund, we'll see.Spokeo, Inc.
Date: 05/22/2025
Dear ****:
I am very sorry to hear this. I received your complaint to the Better Business Bureau page for Spokeo, on May 21, 2025 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with services selected to your account. Since all ********************** subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. Furthermore, cancelling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased. I apologize if this was unclear.
I can confirm that this subscription has already been disabled back on May 21, 2025. This discontinues all future charges for Spokeo.
Upon reviewing your account, I see that this matter has already been handled and fully addressed by a Spokeo ************* agent also back on May 21, 2025.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our ************* team through our contact page, ************************************* where we are available by phone, email, and chat 7 days a week from 5AM to 6PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks!
- Spokeo *************Review fromJessica C
Date: 05/11/2025
1 starJessica C
Date: 05/11/2025
Spokeo lies and is misleading.i paid the 95 cent trial fee and then I canceled within the 7 day trial. Well, my membership was not canceled. In fact, Spokeo charged me $29.95, $19.95, and another $19.95 free the day after I signed up. I was in the 7 day trial, PLUS I CANCELED the very next day. Of course when I canceled, spokeos website has and error loading' message as soon as I hit submit. Not only did they take an extra $100 out of my account the second day of the service, they then charged me another$29.95 a month later. I canceled this service, so I thought. When I tried to dispute through my bank, the claims were all denied because i did not have proof I canceled. I would have the proof if their website didn't mysteriously not work during the multiple attempts to cancel. This is a garbag site. Not only did they steal money from me, they are not honest about it's capabilities. It does not give you clear info nor is it anything that wasnt already public knowledge. It doesn't examine dating sites and social media accounts. It literally just gives you the same info I could find in ******. What a scam. Don't waste your time. Spokeo should not be allowed to operate. Liars and thieves.Spokeo, Inc.
Date: 05/14/2025
Dear *******:
I am sorry to hear this. I received your customer review to the ********************** page for Spokeo, on May 11, 2025 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with services selected to your account. Since all ********************** subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. Furthermore, cancelling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased. I apologize if this was unclear.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
Please note, while our subscription services do include, name, email, phone number, and address searches; any additional services such as historical records, court records, PDF downloads, Investigator reports, enhanced background reports, or higher search quotas are offered for an additional price. Again I apologize if this was unclear.
If you have any further information you would like Spokeo ************* to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo ************* to search.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our ************* team through our contact page, ************************************* where we are available by phone, email, and chat 7 days a week from 5AM to 6PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo *************Review fromAnn N
Date: 04/25/2025
1 starAnn N
Date: 04/25/2025
Spokeo falsely advertises free reverse phone lookup. It is not free. Do not be fooled, and don't waste your time! Zero stars!Spokeo, Inc.
Date: 04/28/2025
Dear Requester:
I am sorry to hear this. I received your customer review to the ********************** page for Spokeo, on April 25, 2025 regarding our service, and I am happy to assist in resolving this matter.
Please note, Spokeo currently does not offer demo access to full results. I'd recommend exploring our basic search functions, which provides a preview of the kind of information that we offer and the social media networks we support at no cost. Our basic search function provides previews of the kind of information that we offer and the social media networks we support at no cost. However, to view full results, you must make a purchase. I apologize if this was unclear.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our ************* team through our contact page, ************************************* where we are available by phone, email, and chat 7 days a week from 5AM to 6PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo *************Review fromPhil H
Date: 04/22/2025
1 starPhil H
Date: 04/22/2025
The company scams you by charging you an unnecessary subscription for $29.95. I opted to get a single ***ort where I unticked or selected the option that made it pretty clear that I did not want a subscription. What did Spokeo do? They charged me for the subscription anyways. I call the company and told them I did not want a subscription in the first place. So, the service *** cancels the service and tells me he can only refund $11.98, and not the full amount. Why just $11.98 and not the full amount? After that I talked to my card company who is disputing the charges. So, why can spokeo only refund $11.98 instead of the full amount for a subscription I clearly said I did not want? *************, please avoid like the plague. ***, do whatever it takes, take action. These scammers are counting on your inaction. This douchebag of a company should not be allowed to get away with this.Spokeo, Inc.
Date: 04/24/2025
Dear ****:
I am truly sorry to hear this. I received your customer review to the ********************** page for Spokeo on April 22, 2025 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with services selected to your account. Since all ********************** subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. Furthermore, cancelling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased. I apologize if this was unclear.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our ************* team through our contact page, ************************************* where we are available by phone, email, and chat 7 days a week from 5AM to 6PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks!
- Spokeo *************
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