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Spokeo, Inc.
BBB accredited business seal
BBB Accredited BusinessA-Rated by BBB

Reviews

Customer Review Ratings

1.14

Average of 183 Customer Reviews

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Review Details

  • Michael N

    Date: 07/27/2022

    Michael N

    Date: 07/27/2022

    I opted to use a single search offer advertised by Spokeo. I received a charge on my credit card for $0.95. Additionally, I was charged $24.95 a week later. I was apparently enrolled in a monthly subscription to the Spokeo service, I was required to cancel this within 7 days. This was not outlined when I used the test offer. When I called, the clerk was happy to cancel my subscription which would last another month. This was unacceptable since I never wanted a subscription to begin with. When, I pushed for a refund, the best i was told is that there would be a $15.00 charge, and a $9.00 refund to have an immediate cancellation. No matter what the service level of this site is, these are bad business practices. BUYER BEWARE. They scammed me.

    Spokeo, Inc.

    Date: 08/02/2022

    Dear Michael:

    We received your customer review to the Better Business Bureau page for Spokeo, dated July 27, 2022 regarding our service and charges made on your account, and we are happy to assist in resolving this matter.

    We have provided a resolution to your request via email with the email address you have provided in your customer review to the Better Business Bureau. I apologize for any inconvenience, or hardship this matter may have caused.

    You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.

    Thanks!
    - Spokeo Customer Care

  • Dave

    Date: 07/27/2022

    Dave

    Date: 07/27/2022

    I took advantage of their $0.95 trial offer to check a phone number that I was concerned was involved with Medicare fraud. Apparently hidden somewhere on one of their web pages was a notification that I was also being signed up for a continuing subscription service. I didn't find this out until I got my credit card bill and was charged $24.95 instead of the expected $0.95 (this was for the original lookup plus the first month with 7 days "free"). Very deceptive and a completely useless service for anyone that needs to look up a single telephone number.

    Spokeo, Inc.

    Date: 07/28/2022

    Dear David:

    We received your customer review to the Better Business Bureau page for Spokeo, dated July 27, 2022 regarding our service and charges made on your account, and we are happy to assist in resolving this matter.

    We have provided a resolution to your request via email with the email address you have provided to the Better Business Bureau. I apologize for any inconvenience, or hardship this matter may have caused.

    You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.

    Thanks!
    - Spokeo Customer Care

  • Anna M

    Date: 07/21/2022

    Anna M

    Date: 07/21/2022

    Authorized a $.95 charge. That's 95 cents. Then they later charged me $24.95 for a subscription I never asked for. When reaching out to their customer service rhey didn't even address the additional unauthorized charges and they do not have "refund" in their vocabulary. Very evasive scripted non answers. Reported to PayPal, but not holding my breath. This is a SCAM! Beware of this shady company! What small print did I miss?!?!!!?? How is this allowed? Shameful.

    Spokeo, Inc.

    Date: 07/25/2022

    Dear Anna:

    I received your customer review to the Better Business Bureau page for Spokeo, on July 21, 2022 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.

    Please allow me to explain the charges associated with the services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.

    Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. To help you further with this complaint, please provide the following information in an email reply:

    - your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged

    - last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
    
- card type(s) (Visa, MasterCard, etc.)

    - any other email address(es) (other than the one used to contact us)

    - if PayPal, the email address associated with the PayPal account

    - exact amount(s) charged and transaction date(s)

    Once the account is located and verified, I'd be happy to assist you with your concerns.

    I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.

    Thanks
    -Spokeo Customer Care

Spokeo, Inc. is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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