Reviews

Review Details

• Review fromBrian B

  Date: 08/01/2025

  1 star
  These guys are crooked as they come it doesn't matter if you do their dollar thing and then you cancel doesn't matter if you cancel or not the next month they'll try to Bill your credit card and then they'll do it the month after that they're just their trucking their feet they don't care if you have an account or not they're going to if they get your your credit card number believe you me they're going to try to charge as much as they can on it the crooked they should be put out of business

• Review fromRanbir R

  Date: 07/24/2025

  1 star
  Its a fraud company. Charges subscription fee against a small one time initiation fee and is very difficult to cancel. They are shady and hide the details. The reports are also empty with no data but would show they have data for one to subscribe by mistake.

  Spokeo, Inc.

  Date: 07/28/2025

  Dear ******: 
  
  I am truly sorry to hear this. I received your customer review to the ********************** page for Spokeo on July 24, 2025 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
  
  Please allow me to explain the charges associated with services selected to your account. Since all ********************** subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. Furthermore, cancelling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased.
  
  When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
  
  Please note, while our subscription services do include, name, email, phone number, and address searches; any additional services such as historical records, court records, enhanced background reports, or higher search quotas are offered for an additional price. I apologize if this was unclear.
  
  If you have any further information you would like Spokeo ************* to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo ************* to search.
  
  Regarding cancellations, Spokeo subscriptions can be cancelled at any point during the subscription term. For instructions on how to cancel, please view the following article in our ************ **********************************************************************************************************************.
  
  I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our ************* team through our contact page, ************************************* where we are available by phone, email, and chat 7 days a week from 5AM to 6PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
  
  Thanks!
  - Spokeo *************

• Review fromJoseph H

  Date: 07/23/2025

  1 star
  Typical complaint. Looked up one number. A year later I get a Welcome email from Spokeo. I check into it and discover they've been billing me via ****** $29.95 for a year. Didn't even send an email for a year. Just quietly picking my pockets. Spokeo said they'd refund $30 or so. Went to CC and they could reverse 3 months. Submitted a stop payment to ****** to end this theft. I'd skim through my credit card activity online but I have a lot of ****** payments.. I didn't notice Spokeo underneath one of the ****** payments every month. I'm going to see if I have any other avenues to get more of the $350+ back. So far I have about $120 back. Probably try a ****** dispute next.Spokeo knew I wasn't using the service and was probably unaware of the membship. So why wait a year to send a welcome email. Because if they raised your attention you'd cancel the membership. Membership my a** It's a subscription to service. I guess you can't make an honest living being honest now days.I generally have a low opinion of people (and companies) and they seem to live down to my expectations.

  Spokeo, Inc.

  Date: 07/25/2025

  Dear ******,
  
  I am truly sorry to hear this. I received your customer review to the ********************** page for Spokeo on July 23, 2025 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
  
  Please allow me to explain the charges associated with services selected to your account. Since all ********************** subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. Furthermore, cancelling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased. I apologize if this was unclear.
  
  I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our ************* team through our contact page, ************************************* where we are available by phone, email, and chat 7 days a week from 5AM to 6PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
  
  Thanks!
  - Spokeo *************

• Review fromEthan W

  Date: 07/17/2025

  1 star
  Some how they got my card info( I never uses their services) and started charging me *****. Never use this fraudulent company.

  Spokeo, Inc.

  Date: 07/23/2025

  Hello There, *****
  
  I am truly sorry to hear this. I received your customer review to the ********************** page for Spokeo on July 17, 2025 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
  
  Please allow me to explain the charges associated with services selected to your account. Since all ********************** subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. Furthermore, cancelling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased. I apologize if this was unclear.
  
  I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our ************* team through our contact page, ************************************* where we are available by phone, email, and chat 7 days a week from 5AM to 6PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
  
  Thanks!
  - Spokeo *************

• Review fromAngel Q

  Date: 07/15/2025

  1 star
  I too fell for victim for the free child. I only looked up one address to get a Location business email and later was charge 29.95$ . Canceled as soon as the same day was charged and they were only refunding me 11.98$ !! please be aware of this shady company zero star if I could

  Spokeo, Inc.

  Date: 07/23/2025

  Dear Angel,
  
  I am truly sorry to hear this. I received your customer review to the ********************** page for Spokeo on July 15, 2025 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
  
  Please allow me to explain the charges associated with services selected to your account. Since all ********************** subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. Furthermore, cancelling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased. I apologize if this was unclear.
  
  I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our ************* team through our contact page, ************************************* where we are available by phone, email, and chat 7 days a week from 5AM to 6PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
  
  Thanks!
  - Spokeo *************

• Review fromFelicia J

  Date: 07/12/2025

  1 star
  Just like the reviews below , I went for the free lookup and now they charged my bank $29.95. I think not ,they are a scam! Will be getting my money back and changing my bank.

  Spokeo, Inc.

  Date: 07/16/2025

  Hello There, *******
  
  I am truly sorry to hear this. I received your customer review to the ********************** page for Spokeo on July 12, 2025 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
  
  Please allow me to explain the charges associated with services selected to your account. Since all ********************** subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. Furthermore, cancelling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased. I apologize if this was unclear.
  
  I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our ************* team through our contact page, ************************************* where we are available by phone, email, and chat 7 days a week from 5AM to 6PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
  
  Thanks!
  - Spokeo *************

• Review fromTamara M

  Date: 07/12/2025

  1 star
  Complete rip off.. not reliable, but is taking your money.. charging you for nothing at all. Want to charge you a fee to cancel them..wth

  Spokeo, Inc.

  Date: 07/15/2025

  Dear ******:
  
  I am truly sorry to hear this. I received your customer review to the ********************** page for Spokeo on July 12, 2025 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
  
  Please allow me to explain the charges associated with services selected to your account. Since all ********************** subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. Furthermore, cancelling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased. 
  
  Regarding cancellations, Spokeo subscriptions can be cancelled at any point during the subscription term. For instructions on how to cancel, please view the following article in our ************ **********************************************************************************************************************. Furthermore, there is NO CHARGE to cancel your Spokeo subscription.
  
  When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. Our name, phone number, and address search will only yield results for individuals in *****************. However, our email and username searches are universal and may display social media profiles associated with those. While our subscription services do include, name, email, phone number, and address searches; any additional services such as historical records, court records, PDF downloads, Investigator reports, enhanced background reports, higher search quotas, and any additional feature or service are offered for an additional price. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates. I apologize if this was unclear.
  
  If you have any further information you would like Spokeo ************* to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo ************* to search.
  
  I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our ************* team through our contact page, ************************************* where we are available by phone, email, and chat 7 days a week from 5AM to 6PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
  
  Thanks!
  - Spokeo *************

• Review fromkatherine J

  Date: 07/11/2025

  1 star
  i just found out that spokeo stole $1431 over 3 years off my card. The email used to open this account , i do not have access to . This is FRAUD!!. YOU ARE STEALING MONEY FROM PEOPLE"s CREDIT CARD. what is even more frustrating according to them there has not been any activity on this account?? this business needs to be shutdown!! FRAUDULENT BUSINESS PRACTICES

  Spokeo, Inc.

  Date: 07/14/2025

  Dear *********:
  
  I received your customer review to the ********************** page for Spokeo, on July 11, 2025 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
  
  I am truly sorry to hear this. But as you had mentioned, with the information you have provided in this Better Business Bureau complaint as when you had contacted Spokeo ************** I cannot locate the specific Spokeo account or accounts in question, by your full name or email address. I do apologize for this inconvenience. 
  
  Generally speaking, all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. 
  
  Furthermore, please note that cancelling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased. 
  
  To better assist you with your inquiry, please contact your financial instituion and again contact Spokeo ************* with a three-way call, so that specific information from your bank can hopefully help us track down your specific Spokeo Account. 
  
  I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our ************* team through our contact page, ************************************* where we are available by phone, email, and chat 7 days a week from 5AM to 6PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
  
  Thanks
  -Spokeo *************

• Review fromHugh M

  Date: 07/10/2025

  1 star
  Spokeo charged me $29.95 for a "service" that I did not request or desire. After some email exchanges they refunded me about 1/3 of that. DO NOT pay the $0.95 for info on one name unless you want to be automatically subscribed to $29.95 monthly.

  Spokeo, Inc.

  Date: 07/16/2025

  Hello There, ****
  
  I am truly sorry to hear this. I received your customer review to the ********************** page for Spokeo on July 10, 2025 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
  
  Please allow me to explain the charges associated with services selected to your account. Since all ********************** subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. Furthermore, cancelling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased. I apologize if this was unclear.
  
  I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our ************* team through our contact page, ************************************* where we are available by phone, email, and chat 7 days a week from 5AM to 6PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
  
  Thanks!
  - Spokeo *************

• Review fromMichael B

  Date: 07/06/2025

  1 star
  Stay away from this company , just realized they been charging me $29.95 per month since 6 9 2024 very sneaky unreliable now the ***** is on , Becarefull what you click and read fine prints!!! Stay away!! ******

  Spokeo, Inc.

  Date: 07/09/2025

  Dear *******:
  
  I am deeply sorry to hear this. I received your complaint to the Better Business Bureau page for Spokeo, on July 6, 2025 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
  
  Please allow me to explain the charges associated with services selected to your account. Since all ********************** subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. Furthermore, cancelling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased. I apologize if this was unclear.
  
  I however cannot locate the charges that you have referenced or an account by the provided email address. It is quite possible that there is another account that you are referencing under a different email address. To better assist you with your inquiry, please contact your financial instituion and contact Spokeo ************* with a three-way call, so that specific information from your bank can hopefully help us track down your specific Spokeo Account. 
  
  I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our ************* team through our contact page, ************************************* where we are available by phone, email, and chat 7 days a week from 5AM to 6PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
  
  Thanks
  -Spokeo *************