Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A owner is being listed for my phone number that is not me *************).This is leading to spam callers calling me looking for the person listed.The opt out form does not work on phone number pages.I requested this person removed through chat support but chat support would not remove them as I need to know the full name of the person listed on the Spokeo page. I do not want MY name listed on this phone number either. I want the phone number opted out on this website.

  Business Response

  Date: 06/19/2025

  Dear ******* ********: 
  
  I received your complaint to the Better Business Bureau page for Spokeo on June 18, 2025 regarding the removal of your information from appearing on our site, Spokeo.com, and I am happy to assist in resolving this matter. 
  
  Spokeo collects publicly available information from a variety of public sources, including phone books, social networks, marketing surveys, real estate listings, business websites, and other public sources (collectively "Public Information"). The listings on Spokeo.com contain only Public Information. Personal information, on the other hand, such as information that users provide to Spokeo about themselves or information about their use of Spokeo, is not included in the Public Information that is made available through the Spokeo.com people search. I apologize if this was unclear.
  
  That said, we have long been a leader in making it easy for consumers to opt-out and suppress their information from public display on Spokeo.com. Our phone listings offer a comprehensive overview of the phone number including general phone details such as area code, phone line type, carrier type, and more. As a result, we're only able to remove the individuals linked to the phone number. I can confirm that your name has been removed from this phone listing so you are no longer showing as being associated to this phone number. Should you find another listing containing public information about you on Spokeo.com, the fastest and simplest way to make your request is via our easy, self-service tool located at www.spokeo.com/optout. This tool is available to anyone (regardless of place of residency), and the only information you will be required to submit is the link to the Spokeo profile containing your information and an email address to which we will send an email requiring you to confirm your request.
  
  I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our ************* team through our contact page, ************************************* where we are available by phone, email, and chat 7 days a week from 5AM to 6PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
  
  Thanks!
  - Spokeo *************

  Customer Answer

  Date: 06/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:06/09/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 27, 2024 I used Spokeo to access information about a person and authorized a one time charge to my credit card for 95 ******** conducting my twice a year audit of credit card expenses today, I noticed that beginning in Nov 2024 through this month (June 2025), Spokeo was charging my credit card a $***** fee (8x***** = ******).I did not authorize this charge, nor did I signup for any of thier products, nor have they sent me any billing notices or account updates via email or regular mail during this time.I called the company and after talking with them and looking at my profile on their page, it seems that they were charging me the monthly fee for a '7 day trial membership' (again, something I did not purchase or agree to pay for) for the past 7 months.The representative agreed to refund $89.95 but I wanted a full refund and so asked to speak with a manager.... The manager offered to refund an additional *****, and when I insisted that I wanted a full refund of $ ****** she actually hung up on me. To be clear, they did refund ******, but I want an additional ****** for a full ********* searching the term 'Spokeo unauthorized charges' on ******, it became clear that Spokeo has been levying unauthorized charges of $***** from people's accounts when they make a one time purchase for years. Can you please make them stop this unethical practice?!

  Business Response

  Date: 06/10/2025

  Dear ****** ******: 
  
  I am truly sorry to hear about this matter. I received your complaint to the Better Business Bureau page for Spokeo, on June 10, 2025 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
  
  Please allow me to explain the charges associated with services selected to your account. Since all ********************** subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. Furthermore, cancelling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased. I apologize if this was unclear.
  
  I can confirm that this subscription has already been disabled back on June 9, 2025. This discontinues all future charges for Spokeo.
  
  Upon review, I can confirm that four (4) electronic refunds in the amount of $29.95 were also processed back on June 9, 2025.
  
  As a courtesy, I have gone ahead and approved four (4) electronic refunds of $29.95 to be processed back to this account. Please allow up to 7 - 10 business days from this date to see this refund returned to your payment method on file.
  
  The previous four (4) refunds of $29.95 processed on June 9, 2025 and the four (4) electronic refunds of $29.95 processed today, June 10, 2025, represent the full refund of all the charges of $29.95 made to your account. An automated ********************** email confirming these changes was sent to the email address on file for your records. If you did not receive that email, please save this message for your records.
  age for your records.
  
  I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our ************* team through our contact page, ************************************* where we are available by phone, email, and chat 7 days a week from 5AM to 6PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
  
  Thanks
  -Spokeo *************

  Customer Answer

  Date: 06/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:06/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 28th 2025 at 1:58 pm I spent $0.95 cents and received inaccurate information. I decided I would no longer use the services and attempted to delete my account/cancel whatever membership I signed up for. However, the site was extremely glitchy while everything worked perfectly on my phone. This was a clear sight error. I was charged $29.95 this morning to a membership I previously thought I canceled and has been completely unused and gave me inaccurate information the sole time it was used.

  Business Response

  Date: 06/06/2025

  Dear ***** Sullivab:
  
  I received your complaint to the Better Business Bureau page for Spokeo, on June 6, 2025 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
  
  Please allow me to explain the charges associated with services selected to your account. Since all ********************** subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. Furthermore, cancelling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased. I apologize if this was unclear.
  
  When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. Our name, phone number, and address search will only yield results for individuals in *****************. However, our email and username searches are universal and may display social media profiles associated with those. While our subscription services do include, name, email, phone number, and address searches; any additional services such as historical records, court records, PDF downloads, Investigator reports, enhanced background reports, higher search quotas, and any additional feature or service are offered for an additional price. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates. I apologize if this was unclear.
  
  I can confirm that this subscription has already been disabled back on June 5, 2025. This discontinues all future charges for Spokeo.
  
  As a courtesy, I have gone ahead and approved an electronic refund of $29.95 today, June 6, 2025. Please allow up to 7 - 10 business days from this date to see this refund returned to your payment method on file. An automated Spokeo email confirming these changes was sent to the email address on file for your records. If you did not receive that email, please save this one for your records.
  
  I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our ************* team through our contact page, ************************************* where we are available by phone, email, and chat 7 days a week from 5AM to 6PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
  
  Thanks
  -Spokeo *************

• Initial Complaint

  Date:06/03/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 2, 2025 I wanted to look up information on someone. I asked for the .95 look up rate. After giving my credit card information and email address, I immediately received a message that they had my email and sent me back to step one where they wanted my personal information including my credit card again. I was not willing to have my card charged twice so I tried to get in touch with them. I live in ****** so their office was closed, you cannot leave a message. Then I tried to email their office but I could not send the email. I tried over and over again it would not go through. Then when I called their office I tried to contact billing would not go through. I think they have 5 different lines and I tried every one of them I could not get through. On May 3, 2025 they charged me $19.95. I did not get any information from them at all. Not being able to contact them was extremely frustrating. Very bad experience.

  Business Response

  Date: 06/03/2025

  Dear ***** *****:
  
  I am very sorry to hear this. I received your complaint to the Better Business Bureau page for Spokeo, on June 3, 2025 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
  
  Again I apolgize that you experienced site issues while making purchase on Spokeo.com and for also experiencing difficulities with reaching our Spokeo ************************* I can confirm that this subscription has already been disabled back on May 3, 2025. This discontinues all future charges for Spokeo.
  
  Upon review, I can confirm that an electronic refund of $19.95 was refunded and processed back on May 27, 2025.
  
  As a courtesy, I have gone ahead and approved an electronic refund of $0.95 today, June 3, 2025. Please allow up to 7 - 10 business days from this date to see this refund returned to your payment method on file.
  
  The refunds of $19.95, made on May 27, 2025, and the $0.95, made today, represent the full refund of all the charges made to your account. An automated ********************** email confirming these changes was sent to the email address on file for your records. If you did not receive that email, please save this message for your records.
  
  I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our ************* team through our contact page, ************************************* where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
  
  Thanks
  -Spokeo *************

• Initial Complaint

  Date:05/19/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ?I?? am?? requesting?? a?? "pub360"?? and?? that?? pub360 and?? their?? subsidiaries? ?such?? as?? www.spokeo.com?? not?? sell?? my?? personal? ? information?? in?? accordance?? with?? applicable?? state?? laws?? due?? to?? privacy?? concerns?? and?? potential? ? identity theft. Under the California Consumer Privacy Act (CCPA), residents have the right to request that businesses delete their personal information. Failing to comply with these deletion requests can lead to legal consequences. Please note, this is the second time within 60 days that pub360 has published my information without my consent and/or knowledge. Will be escalating this matter with the BBB if s speedy resolution cannot be provided. Do not publish my information again. Please see attached URL ******************************************* (***** ******* , Age 34). see attached image

  Business Response

  Date: 05/19/2025

  Dear ***** *******: 
  
  I received your complaint to the Better Business Bureau page for Spokeo on May 19, 2025 regarding the removal of your information from appearing on our site, Spokeo.com, and I am happy to assist in resolving this matter. 
  
  Spokeo collects publicly available information from a variety of public sources, including phone books, social networks, marketing surveys, real estate listings, business websites, and other public sources (collectively "Public Information"). The listings on Spokeo.com contain only Public Information. Personal information, on the other hand, such as information that users provide to Spokeo about themselves or information about their use of Spokeo, is not included in the Public Information that is made available through the Spokeo.com people search. I apologize if this was unclear.
  
  Upon review of the information provided in your complaint, I do not see your information appear on the Spokeo.com web site. That said, we have long been a leader in making it easy for consumers to opt-out and suppress their information from public display on Spokeo.com. Should you find another listing containing public information about you on Spokeo.com, the fastest and simplest way to make your request is via our easy, self-service tool located at www.spokeo.com/optout. This tool is available to anyone (regardless of place of residency), and the only information you will be required to submit is the link to the Spokeo profile containing your information and an email address to which we will send an email requiring you to confirm your request.
  
  Furthermore, I see that you make a reference in your message and screenshot to a "**********" web site. Please note that we are not affilated with them. These results are previously saved internet history that resides on their servers. This will only change once they update their servers to reflect the current changes on Spokeo. They will likely remove this link as it does not have any information on it over time, but there is no other way for us to expedite removal from their search engine. Since ********** is separate from Spokeo, I cannot further assist you with your request. If you have any further questions regarding this specific matter, I highly encourage you to contact Pub360 directly.
  
  I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our ************* team through our contact page, ************************************* where we are available by phone, email, and chat 7 days a week from 5AM to 6PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
  
  Thanks!
  - Spokeo *************

  Customer Answer

  Date: 05/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:05/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a subscriber to Spokeo since 2011 with a $14.85 subscription charged quarterly. I was recently doing research on the platform and was prompted to upgrade my subscription. The messaging said I could cancel the upgrade at anytime. I decided to upgrade for one month to access the information I needed at that time, and I planned to downgrade back to my previous access level afterwards. I paid a significant fee for the upgrade in order to access the expanded service for one month.When I completed my research and tried to downgrade, I discovered that the new cost of my original plan would be almost double the old cost, for the same product. In the upgrade checkout flow there was never any communication that I couldnt get the old pricing back upon downgrade, or I wouldnt have taken the upgrade.This is a fraudulent and unethical business practice. Spokeo should be required to reinstate my subscription at the previous price.

  Business Response

  Date: 05/16/2025

  Dear ******* *******:
  
  I received your complaint to the Better Business Bureau page for Spokeo, on May 15, 2025 regarding our service, and I am happy to assist in resolving this matter.
  
  I am sorry to hear about your issues with downgrading your service to previous one that you had with us for many years. To better assist you with your request, please contact our ************* team through our contact page, ************************************* where we are available by phone, email, and chat 7 days a week from 5AM to 6PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
  
  Thanks
  -Spokeo *************

• Initial Complaint

  Date:05/13/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have opted out of having my information posted on Spokeo multiple times, and they continue to re-post my information. I am a ********** resident ant am AGAIN requesting that my data be DELETED and NOT BE SOLD. I have never revoked this deletion request, and Spokeo continues to sell my data. My information still appears at the following Spokeo links:********************************************************************************************* ************************************************************************ **********************************************************************************************

  Business Response

  Date: 05/14/2025

  Dear **** *****: 
  
  I received your complaint to the Better Business Bureau page for Spokeo on May 13, 2025 regarding the removal of your information from appearing on our site, Spokeo.com, and I am happy to assist in resolving this matter. 
  
  Spokeo collects publicly available information from a variety of public sources, including phone books, social networks, marketing surveys, real estate listings, business websites, and other public sources (collectively "Public Information"). The listings on Spokeo.com contain only Public Information. Personal information, on the other hand, such as information that users provide to Spokeo about themselves or information about their use of Spokeo, is not included in the Public Information that is made available through the Spokeo.com people search. I apologize if this was unclear.
  
  That said, we have long been a leader in making it easy for consumers to opt-out and suppress their information from public display on Spokeo.com. Therefore, I've gone ahead and removed your information from being displayed on our site. Should you find another listing containing public information about you on Spokeo.com, the fastest and simplest way to make your request is via our easy, self-service tool located at www.spokeo.com/optout. This tool is available to anyone (regardless of place of residency), and the only information you will be required to submit is the link to the Spokeo profile containing your information and an email address to which we will send an email requiring you to confirm your request.
  
  I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our ************* team through our contact page, ************************************* where we are available by phone, email, and chat 7 days a week from 5AM to 6PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
  
  Thanks!
  - Spokeo *************

  Customer Answer

  Date: 05/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me AS LONG AS the information is not re-added. I reserve the right to pursue legal action in accordance with CCPA if my information continues to be listed and sold by Spokeo.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:05/13/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Spokeo is an on-line reverse email, phone address look-up service that states Free search, but when you get to the results they charge you for it. So it is false advertising, as they offer nothing free

  Business Response

  Date: 05/14/2025

  Dear ****** *********:
  
  I am sorry to hear this. I received your complaint to the Better Business Bureau page for Spokeo, on May 13, 2025 regarding our service, and I am happy to assist in resolving this matter.
  
  Please note, Spokeo currently does not offer demo access to full results. I'd recommend exploring our basic search functions, which provides a preview of the kind of information that we offer and the social media networks we support at no cost. Our basic search function provides previews of the kind of information that we offer and the social media networks we support at no cost. However, to view full results, you must make a purchase. I apologize if this was unclear.
  
  When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
  
  I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our ************* team through our contact page, ************************************* where we are available by phone, email, and chat 7 days a week from 5AM to 6PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
  
  Thanks
  -Spokeo *************

  Customer Answer

  Date: 05/14/2025

   
  Complaint: 23323371
  
  I am rejecting this response because:
  There was no response 
  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:05/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Spokeo charged me the 95 cents for a search. Then started trying to get ***** for membership I never subscribe to. Money placed in my cash app for medical support, was transferred without my knowledge and it was extremely malicious!! This was not an authorized transaction. Please help me get these funds returned.

  Business Response

  Date: 05/14/2025

  Dear **** ********:
  
  I received your complaint to the Better Business Bureau page for Spokeo, on May 13, 2025 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
  
  Please allow me to explain the charges associated with services selected to your account. Since all ********************** subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. Furthermore, cancelling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased. I apologize if this was unclear.
  
  As requested, I can confirm that this subscription has been disabled today, May 14, 2025. This discontinues all future charges for Spokeo.
  
  As a courtesy, I have gone ahead and approved an electronic refund of $29.95 today, May 14, 2025. Please allow up to 7 - 10 business days from this date to see this refund returned to your payment method on file. An automated Spokeo email confirming these changes was sent to the email address on file for your records. If you did not receive that email, please save this one for your records.
  
  I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our ************* team through our contact page, ************************************* where we are available by phone, email, and chat 7 days a week from 5AM to 6PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
  
  Thanks
  -Spokeo *************

• Initial Complaint

  Date:05/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was doing some research on a family i knew and I paid .95 for background on one person and ***** for another person in this family. When I opened up the report it had the incorrect information that was presented to me. The complaint that I have is that the supervisors of spokeo said that because I opened it and provided information which was again incorrect that I have to eat the ***** and the .95 for inaccurate information that I could not use. The customer service was very rude to me also. I had to call three times to tell me that I couldn't get what I wanted.

  Business Response

  Date: 05/13/2025

  Dear ******** *****:
  
  I am deeply sorry to hear this. I received your complaint to the Better Business Bureau page for Spokeo, on May 13, 2025 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
  
  When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. Our name, phone number, and address search will only yield results for individuals in *****************. However, our email and username searches are universal and may display social media profiles associated with those. While our subscription services do include, name, email, phone number, and address searches; any additional services such as historical records, court records, PDF downloads, Investigator reports, enhanced background reports, higher search quotas, and any additional feature or service are offered for an additional price. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates. 
  
  Furthermore, cancelling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased. I apologize if this was unclear.
  
  I can confirm that this subscription created with the email address of ******************** has already been disabled back on May 12, 2025. This discontinues all future charges for Spokeo.
  
  As a courtesy, I have gone ahead and approved electronic refunds of $19.95 and $0.95 today, May 13, 2025. Please allow up to 7 - 10 business days from this date to see these refunds returned to your payment method on file. An automated Spokeo email confirming these changes was sent to the email address on file for your records. If you did not receive that email, please save this one for your records.
  
  I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our ************* team through our contact page, ************************************* where we are available by phone, email, and chat 7 days a week from 5AM to 6PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
  
  Thanks
  -Spokeo *************

  Customer Answer

  Date: 05/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *****