Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my dissatisfaction with my recent experience attempting to resolve an issue regarding recurring charges to my account. I was charged $29.95 per month for the past 15 months, beginning with an initial $0.95 charge in March 2024 by Spokeo.This initial charge appears to have triggered an auto-renewing subscriptionsomething I was not aware of at the time. I am a savvy and experienced user, and I would not have knowingly signed up for a subscription without clear consent or understanding of the terms. Moreover, the records indicate I have not used the service at all during this time, and I was entirely unaware that I was being charged.While the phone support team offered to refund four months of charges, I find that resolution inadequate given the lack of transparency surrounding the subscription process and the length of time this continued unnoticed.For context, I am a former Spokeo customer from ******** and was familiar with the service during that time. Additionally, my own experience mirrors what Ive seen reflected in online complaintsthis suggests a broader issue with how subscription enrollment is presented and how charges are communicated to customers.Given that I did not knowingly subscribe or use the service, I respectfully requested a full refund of the 15 months of charges. Even after escalation, Spokeo did not refund the charges.

  Business Response

  Date: 07/03/2025

  Dear ******* *****:
  
  I received your complaint to the Better Business Bureau page for Spokeo, on July 2, 2025 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
  
  Please allow me to explain the charges associated with services selected to your account. Since all ********************** subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. Furthermore, cancelling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased. I apologize if this was unclear.
  
  I can confirm that this subscription has already been disabled back on June 25, 2025. This discontinues all future charges for Spokeo.
  
  Upon reviewing your account, I see that this matter has already been handled with a Spokeo ************* agent back also on June 25 and June 26, 2025, and that maxinum alloted refund amounts were also processed on this date. Please allow up to 7 - 10 business days from this date to see these refunds returned to your payment method on file. Please note that this is the maximum refund amount allowed by our system.  An automated Spokeo email confirming this change was sent to the email address on file for your records. If you did not receive that email, please save this one for your records.
  
  I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our ************* team through our contact page, ************************************* where we are available by phone, email, and chat 7 days a week from 5AM to 6PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
  
  Thanks
  -Spokeo *************

• Initial Complaint

  Date:06/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a trial member to Spokeo AFTER it showed me results for someone I was trying to get into contact with. It listed his correct name with initial, the city I thought he was in and his correct age. After paying for the trial membership to gain to the rest of the information, SUDDENLY that name and city was no longer found. This is false advertising and considered bait-and-switch tactics. I would not have purchased the trial had they not shown me the correct information at the beginning.

  Business Response

  Date: 07/01/2025

  Dear **** War:
  
  I received your complaint to the Better Business Bureau page for Spokeo, on June 29, 2025 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
  
  Please allow me to explain the charges associated with services selected to your account. Since all ********************** subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. Furthermore, cancelling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased. I apologize if this was unclear.
  
  I can confirm that this subscription has already been disabled back on June 28, 2025. This discontinues all future charges for Spokeo.
  
  Upon reviewing your account, I see that this matter has already been handled and fully addressed by a Spokeo ************* agent on June 29, 2025 where a refund of $0.95 was processed for a refund. Please allow up to 7 - 10 business days from this date to see this refund returned to your payment method on file. An automated Spokeo email confirming these changes was sent to the email address on file for your records. If you did not receive that email, please save this one for your records.
  
  I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our ************* team through our contact page, ************************************* where we are available by phone, email, and chat 7 days a week from 5AM to 6PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
  
  Thanks
  -Spokeo *************

• Initial Complaint

  Date:06/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've only signed up for the 0.95 cent and not the subscription, I want my refund. This is not right, I'd like to request that my money be sent back to my account.

  Business Response

  Date: 07/01/2025

  Dear Wana Marzia:
  
  I received your complaint to the Better Business Bureau page for Spokeo, on June 27, 2025 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
  
  Please allow me to explain the charges associated with services selected to your account. Since all ********************** subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. Furthermore, cancelling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased. I apologize if this was unclear.
  
  I can confirm that this subscription has already been disabled back on June 27, 2025. This discontinues all future charges for Spokeo.
  
  As a courtesy, I have gone ahead and approved an electronic refund of $29.95 via the ****** platform today, July 1, 2025. Please allow up to 7 - 10 business days from this date to see this refund returned to your payment method on file. An automated Spokeo email confirming these changes was sent to the email address on file for your records. If you did not receive that email, please save this one for your records.
  
  I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our ************* team through our contact page, ************************************* where we are available by phone, email, and chat 7 days a week from 5AM to 6PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
  
  Thanks
  -Spokeo *************

• Initial Complaint

  Date:06/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged a total of $419.30 by this company without clear authorization. After discovering these charges, I attempted to contact their customer support. During our phone conversation, the representative abruptly hung up on me when I began asking about the charges and a refund.Their behavior was unprofessional and alarming, especially considering the amount of money taken. As a struggling college student, this loss is significant, and the complete lack of accountability suggests this may be a scam operation.I submitted a claim with my bank, who issued a temporary reversal of $119.80 and advised me to contact the company directly for the remaining balance. However, due to the companys refusal to cooperate, I am filing this report with the BBB and plan to take further action if necessary.I am requesting a full refund of $299.50 and an explanation of why these charges were made in the first place. I also want this business investigated for deceptive or fraudulent practices to prevent future incidents affecting other consumers. If you look up this company on ****** youll see that there are multiple people that have dealt with this, and also dealt with TERRIBLE customer service. I included pictures of evidence, and I understand a lot of what I said may sound rude/aggresive, but I dont care, anyone would be ****** if they also dealt with this. Call me stupid for trusting this company and not noticing these charges, but to my knowledge I ended the subscription so I didnt think I was still getting charged.

  Business Response

  Date: 06/25/2025

  Dear Griselda Sanchez:
  
  I am deeply sorry to hear this. I received your complaint to the Better Business Bureau page for Spokeo, on June 25, 2025 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
  
  Please allow me to explain the charges associated with services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. Furthermore, cancelling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased. I apologize if this was unclear.
  
  Upon review, I can only locate one account that matches both your name and your email address, which is Account #128493112 and of which there were only charges back in 2024. I can confirm that this subscription has already been disabled back on April 30, 2024. 
  
  I however cannot locate the other charges that you have referenced. It is quite possible that there is another account that you are referencing under a different email address. To better assist you with your inquiry, please contact your financial instituion and again contact Spokeo Customer Care with a three-way call, so that specific information from your bank can hopefully help us track down your specific Spokeo Account. 
  
  I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 6PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
  
  Thanks
  -Spokeo Customer Care

• Initial Complaint

  Date:06/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Spookio has continued to charge my very limited ********** credit card which I am on SSI I just received my banking transactions and spookio has charged my credit card $29.95 four times each month for a total of 5 months straight I never signed up with spookio I don't know them and nobody is contacting me back they are thieves they are fraud

  Business Response

  Date: 06/24/2025

  Dear Marsha Beacham:
  
  I am deeply sorry to hear this. I received your complaint to the Better Business Bureau page for Spokeo, on June 23, 2025 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
  
  Please allow me to explain the charges associated with services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. Furthermore, cancelling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased. I apologize if this was unclear.
  
  Upon review, I can only locate one account that matches both your name and your email address, which is Account #132261261 and of which there are only three (3) charges of $29.95 after the initial charge of $0.95. 
  
  I can confirm that this subscription has already been disabled back on June 23, 2025. This discontinues all future charges for Spokeo. 
  
  As a courtesy, I have gone ahead and approved three (3) electronic refunds of $29.95 today, June 24, 2025. Please allow up to 7 - 10 business days from this date to see this refund returned to your payment method on file. An automated Spokeo email confirming these changes was sent to the email address on file for your records. If you did not receive that email, please save this one for your records.
  
  As I had stated earlier, Account #132261261 is the only account I can locate that matches your full name and email address as provided in your complaint. I however cannot locate the other charges that you have referenced. It is quite possible that there is another account that you are referencing under a different email address. 
  
  To help you further, please provide the following information:
  
  - your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged?
  - last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
  ?- card type(s) (Visa, MasterCard, etc.)?
  - any other email address(es) (other than the one used to contact us)?
  - if PayPal, the email address associated with the PayPal account?
  - exact amount(s) charged in US Dollars and transaction date(s)
  
  Once the account is located and verified, I'd be happy to assist you with your concerns.
  
  I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 6PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
  
  Thanks
  -Spokeo Customer Care

• Initial Complaint

  Date:06/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  About a week ago, I paid for a one-time service from the company for 95 cents. I was then signed up for a subscription without my knowledge, and at 4:30 this morning, I was charged a subscription fee. I then canceled the subscription at 12:30 this afternoon, but they are still charging me for a month. I have not used the subscription in any way.

  Business Response

  Date: 06/23/2025

  Dear Eldon Bass:
  
  I am deeply sorry to hear this. I received your complaint to the Better Business Bureau page for Spokeo, on June 22, 2025 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
  
  Please allow me to explain the charges associated with services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. Furthermore, cancelling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased. I apologize if this was unclear.
  
  I can confirm that this subscription has already been disabled back on June 22, 2025. This discontinues all future charges for Spokeo. 
  
  As a courtesy, I have gone ahead and approved an electronic refund of $29.95 today, June 23, 2025. Please allow up to 7 - 10 business days from this date to see this refund returned to your payment method on file. An automated Spokeo email confirming these changes was sent to the email address on file for your records. If you did not receive that email, please save this one for your records.
  
  I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 6PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
  
  Thanks
  -Spokeo Customer Care

• Initial Complaint

  Date:06/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 21, 2025 at 4:02 AM I was charged $29.95 by Spokeo.com I do not have an account or authorize this company to charge my card. I called my bank to dispute the charge but they said the charge is still pending. So, I called Spokeo to ask for a refund or block on the transaction since it wasnt made by me. They said that bench they could not find an account for me they are not able to reverse any transactions and advised me to call ****** to see if the charge was made through them. ****** confirmed no transactions were made to Spokeo from my ****** account. I am writing to report fraud and request that the $29.95 that was taken from my account by ********************** be refunded to my bank account.

  Business Response

  Date: 06/23/2025

  Dear ***** *******:
  
  I received your complaint to the Better Business Bureau page for Spokeo, on June 22, 2025 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
  
  I am truly sorry to hear this. But as you had mentioned, with the information you have provided in this Better Business Bureau complaint as when you had contacted Spokeo ************** I cannot locate the specific Spokeo account or accounts in question, by your full name or email address. I do apologize for this inconvenience. 
  
  Generally speaking, all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. 
  
  Furthermore, please note that cancelling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased. 
  
  To better assist you with your inquiry, please contact your financial instituion and again contact Spokeo ************* with a three-way call, so that specific information from your bank can hopefully help us track down your specific Spokeo Account. 
  
  I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our ************* team through our contact page, ************************************* where we are available by phone, email, and chat 7 days a week from 5AM to 6PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
  
  Thanks
  -Spokeo *************

  Customer Answer

  Date: 06/24/2025

   
  Complaint: 23502015
  
  I am rejecting this response because: I did not sign up for an account or free trial EVER with Spokeo. As your customer representative confirmed there is no record of me signing up for any paid or free subscription with you. In fact, I have never even heard of your company. So no it is not acceptable to deduct money from my bank account because I did not authorize your company to do so EVER. Please return my hard earned money. Thank you.
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 06/26/2025

  Dear ***** *******:
  
  Thank you for your reply.
  
  I am truly sorry to hear this. But as we have established, we cannot locate an account with the charges you referenced by your name and email. Therefore we do recommend that you contact your financial instituion and again contact Spokeo ************* with a three-way call, so that specific information from your bank can hopefully help us track down your specific Spokeo Account. Without doing so, we cannot further assist you.
  
  I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our ************* team through our contact page, ************************************* where we are available by phone, email, and chat 7 days a week from 5AM to 6PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
  
  Thanks
  -Spokeo *************

• Initial Complaint

  Date:06/21/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was trying to remove my information from their service. To do that i had activate an account and pay $.99 to get info to remove my personal information on their sites. Then they automatically charged me $29.99 . This is ridiculous. They need not to charge or require you to sign up for services.

  Business Response

  Date: 06/23/2025

  Dear Jeff Pennington:
  
  I received your complaint to the Better Business Bureau page for Spokeo, on June 21, 2025 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
  
  Please allow me to explain the charges associated with services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. Furthermore, cancelling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased. I apologize if this was unclear.
  
  I can confirm that this subscription has already been disabled back on June 21, 2025. This discontinues all future charges for Spokeo.
  
  Upon reviewing your account, I see that this matter has already been handled and fully addressed by a Spokeo Customer Care agent also on June 21, 2025. 
  
  I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 6PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
  
  Thanks!
  - Spokeo Customer Care

  Customer Answer

  Date: 06/24/2025

   
  
  Complaint: 23501852
  
  
  
  I am rejecting this response because:
  
  I had to do those steps to remove my personal information.

  That should be for free

   Not forced to sign up.and pay $.99

   

  
  Sincerely,
  
  
  
  Jeff Pennington

  Business Response

  Date: 06/26/2025

  Dear Jeff Pennington:
  
  Thank you for your reply.
  
  I'm sorry you feel this way. We have long been a leader in making it easy for consumers to opt-out and suppress their information from public display on Spokeo.com. The fastest and simplest way to make your removal request is via our easy, self-service tool located at www.spokeo.com/optout. This tool is available to anyone (regardless of place of residency), and the only information you will be required to submit is the link to the Spokeo profile containing your information and an email address to which we will send an email requiring you to confirm your request. And this opt-out feature is always free. 
  
  And again, once a paid service is selected, all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. Furthermore, cancelling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased. I apologize if this was unclear.
  
  I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 6PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
  
  Thanks!
  - Spokeo Customer Care

  Customer Answer

  Date: 06/27/2025

   
  
  Complaint: 23501852
  
  
  
  I am rejecting this response because:

  That option was not given. It told me to navigate to my report and send url. 

  I want to also ask for compensation for my time dealing with this issue. And spokeo operates several websites to access their data. I would like to know how many times my data was accessed without my permission. And compensated each time thru all of their other sites. 

  
  
  
  
  Sincerely,
  
  
  
  Jeff Pennington

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A owner is being listed for my phone number that is not me *************).This is leading to spam callers calling me looking for the person listed.The opt out form does not work on phone number pages.I requested this person removed through chat support but chat support would not remove them as I need to know the full name of the person listed on the Spokeo page. I do not want MY name listed on this phone number either. I want the phone number opted out on this website.

  Business Response

  Date: 06/19/2025

  Dear ******* ********: 
  
  I received your complaint to the Better Business Bureau page for Spokeo on June 18, 2025 regarding the removal of your information from appearing on our site, Spokeo.com, and I am happy to assist in resolving this matter. 
  
  Spokeo collects publicly available information from a variety of public sources, including phone books, social networks, marketing surveys, real estate listings, business websites, and other public sources (collectively "Public Information"). The listings on Spokeo.com contain only Public Information. Personal information, on the other hand, such as information that users provide to Spokeo about themselves or information about their use of Spokeo, is not included in the Public Information that is made available through the Spokeo.com people search. I apologize if this was unclear.
  
  That said, we have long been a leader in making it easy for consumers to opt-out and suppress their information from public display on Spokeo.com. Our phone listings offer a comprehensive overview of the phone number including general phone details such as area code, phone line type, carrier type, and more. As a result, we're only able to remove the individuals linked to the phone number. I can confirm that your name has been removed from this phone listing so you are no longer showing as being associated to this phone number. Should you find another listing containing public information about you on Spokeo.com, the fastest and simplest way to make your request is via our easy, self-service tool located at www.spokeo.com/optout. This tool is available to anyone (regardless of place of residency), and the only information you will be required to submit is the link to the Spokeo profile containing your information and an email address to which we will send an email requiring you to confirm your request.
  
  I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our ************* team through our contact page, ************************************* where we are available by phone, email, and chat 7 days a week from 5AM to 6PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
  
  Thanks!
  - Spokeo *************

  Customer Answer

  Date: 06/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:06/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been getting monthly charges of $29.95 although I did NOT elect to subscribe to this company on a monthly basis. I attempted to log in but couldn't remember my password, so I clicked "Forgot Password?" which then asked for my email address, which I provided. I have not received a reset link and customer service hasn't responded to my messages.I would like a refund of ALL previous transactions, starting from November of 2024 until today, June 17, 2025. This company is a scam and should be dismantled.

  Business Response

  Date: 06/18/2025

  Dear Sarah Esmailzadeh:
  
  I am deeply sorry to hear this. I received your complaint to the Better Business Bureau page for Spokeo, on June 17, 2025 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
  
  Please allow me to explain the charges associated with services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. Furthermore, cancelling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased. I apologize if this was unclear.
  
  I can confirm that this subscription has already been disabled back also on June 17, 2025. This discontinues all future charges for Spokeo.
  
  Upon reviewing your account, I see that this matter has already been handled and fully addressed by a Spokeo Customer Care agent via telephone back also on June 17, 2025.
  
  I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 6PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
  
  Thanks!
  - Spokeo Customer Care