Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told about Spokeo from a Friend. I got on the web site and initially was told the report was .95 and I believe their was a cost to download, like .50. I was ok with this. Next thing you know I get a message on screen that I cannot go any further, BUT this company charged my credit card ***** 2 times and then additonal .95. Here is a copy of the transactions.07/26/202507:54 PM CSTSPOKEO ***********AUTH GRANTED$***** 07/26/202507:52 PM CSTSPOKEO ***********AUTH GRANTED$***** 07/26/202507:50 PM CSTSPOKEO ***********AUTH GRANTED$0.95 I called the number and No Answer. I sent emails and said I would file a complaint. I want ALL my money returned. I will not do business with this unethical company. Next I get a message saying they will issue a refund for ***** x 2 but not the .95. I never got anything for my money and looking on the internet this is not the first time this company has defrauded unsuspecting Folks, like myself. Please assist.

  Business Response

  Date: 07/28/2025

  Dear ***** ******: 
  
  I am truly sorry to hear about this matter. I received your complaint to the Better Business Bureau page for Spokeo, on June 10, 2025 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
  
  Please allow me to explain the charges associated with services selected to your account. Since all ********************** subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. Furthermore, cancelling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased.
  
  When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
  
  Please note, while our subscription services do include, name, email, phone number, and address searches; any additional services such as historical records, court records, enhanced background reports, or higher search quotas are offered for an additional price. I apologize if this was unclear.
  
  I can confirm that this subscription has already been disabled back on July 27, 2025. This discontinues all future charges for Spokeo.
  
  Upon review, I can confirm that two (2) electronic refunds of $19.95 were refunded and processed back also on July 27, 2025.
  
  As a courtesy, I have gone ahead and approved an electronic refund of $0.95 today, July 28, 2025. Please allow up to 7 - 10 business days from this date to see this refund returned to your payment method on file. This electronic refund of $0.95 processed today, alongside the previous two (2) refunds of $19.95 processed on July 27, 2025, represents the full refund of all the charges made to your account. An automated ********************** email confirming these changes was sent to the email address on file for your records. If you did not receive that email, please save this one for your records.
  
  I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our ************* team through our contact page, ************************************* where we are available by phone, email, and chat 7 days a week from 5AM to 6PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
  
  Thanks
  -Spokeo *************

  Customer Answer

  Date: 07/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. As of 07/28/25 there has been NO Refund, it may be in the works. If I do not receive the refund I will contact BBB again. 
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:07/17/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a .95 charge on July 9 from Spokeo.com on my debit card, which I did not notice until today, July 17, when a $29.95 charge appeared on my debit card. I went to Spokeo.com to see if I could login even though I don't think I have a Spokeo account. Lo and behold, I could not login. So I called them and got escalated to a supervisor and no one could find my account because I DON'T HAVE ONE. So they couldn't "refund" my money because they couldn't find any record of a transaction. This is total ********, I did not use Spokeo for ANYTHING back on July 9, hence why they can't find my account (I don't have one). What a scam! I submitted a claim with my bank, but how do I keep from being charged every month? I don't want to have to cancel my debit card and get a new one!

  Business Response

  Date: 07/22/2025

  Dear ****** ******:
  
  I am deeply sorry to hear this. I received your complaint to the Better Business Bureau page for Spokeo, on July 17, 2025 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
  
  Please allow me to explain the charges associated with services selected to your account. Since all ********************** subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. Furthermore, cancelling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased. I apologize if this was unclear.
  
  I however cannot locate the charges that you have referenced or an account by the provided email address. It is quite possible that there is another account that you are referencing under a different email address. To better assist you with your inquiry, please contact your financial instituion and contact Spokeo ************* with a three-way call, so that specific information from your bank can hopefully help us track down your specific Spokeo Account. 
  
  I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our ************* team through our contact page, ************************************* where we are available by phone, email, and chat 7 days a week from 5AM to 6PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
  
  Thanks
  -Spokeo *************

  Customer Answer

  Date: 07/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:07/16/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used Spokeo to try to find a person I met on a Trade show. I agreed to pay $0.95 on June 21 2025. I never thought about it again until reviewing my credit card statement I saw a charge of $29.95 (June 29 2025) for "Spokeo" with no other documentation. I never signed up for anything other than the $0.95 one time fee......I see that this has been a recurring problem with Spokeo, all the reviews are about the same and I would like to have my money back. I called them yesterday and they issued a $11.98 refund instead of a full refund for a reason that I didn't even understand.

  Business Response

  Date: 07/17/2025

  Dear ******* ******:
  
  I received your complaint to the Better Business Bureau page for Spokeo, on July 17, 2025 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
  
  Please allow me to explain the charges associated with services selected to your account. Since all ********************** subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. Furthermore, cancelling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased. I apologize if this was unclear.
  
  I can confirm that this subscription has already been disabled back on July 15, 2025. This discontinues all future charges for Spokeo.
  
  Upon review, I can confirm that an electronic refund of $11.98 was refunded and processed back also on July 15, 2025.
  
  As a courtesy, I have gone ahead and approved an electronic refund of $17.97 today, July 17, 2025. Please allow up to 7 - 10 business days from this date to see this refund returned to your payment method on file. This electronic refund of $17.97 processed today, alongside the previous refund of $11.98 processed on July 15, 2025, represent the requested refund of the $29.95 charge made to your account. An automated ********************** email confirming these changes was sent to the email address on file for your records. If you did not receive that email, please save this one for your records.
  
  I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our ************* team through our contact page, ************************************* where we are available by phone, email, and chat 7 days a week from 5AM to 6PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
  
  Thanks
  -Spokeo *************

  Customer Answer

  Date: 07/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:07/14/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is exactly the same as the other. I only authorized a $0.95 search but they are charging a monthly recurring fee of $29.95. This seems to be fraud or theft and should be criminal, if it isnt. They clearly have not changed their practices.

  Business Response

  Date: 07/15/2025

  Dear ****** *******:
  
  I am deeply sorry to hear this. I received your complaint to the Better Business Bureau page for Spokeo, on July 14, 2025 regarding our service and charges made to your account, and I am happy to assist you in resolving this matter.
  
  Please allow me to explain the charges associated with services selected to your account. Since all ********************** subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. Furthermore, cancelling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased. I apologize if this was unclear.
  
  Unfortunately I was unable to locate the Spokeo account or accounts in question with the information provided in your complaint to assist you with your concern. It is quite possible that there is another account that you are referencing under a different email address. 
  
  To help you further, please provide the following information:
  
  - your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged?
  - last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
  ?- card type(s) ****** MasterCard, etc.)?
  - any other email address(es) (other than the one used to contact us)?
  - if ******* the email address associated with the ****** account?
  - exact amount(s) charged in US Dollars and transaction date(s)
  
  Once the account is located and verified, I'd be happy to assist you with your concerns.
  
  I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our ************* team through our contact page, ************************************* where we are available by phone, email, and chat 7 days a week from 5AM to 6PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
  
  Thanks
  -Spokeo *************

• Initial Complaint

  Date:07/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Spokeo website to look up information on a suspected scam phone number. The website offered a trial membership for $0.95, which I accepted and had charged to ******. I got the report, which didn't provide any useful information, and promptly cancelled my trial account.I saw the ****** receipt a few minutes later and the charge was for $5.95.I called Spokeo and spoke with agent ID 1731. She said the charge was an add on for court records and pdf downloads.I didn't need this feature, did not see it offered, and DID NOT authorize it. The agent was very helpful and quickly refunded it.HOWEVER, if I hadn't checked my receipt, I would have been charged for something I didn't authorize, which I consider poor business at best and fraud at worst. I THINK THIS IS A DELIBERATE EFFORT BY SPOKEO TO GET MORE MONEY--THEY'RE COUNTING ON THE **** THAT MOST PEOPLE WON'T CHECK THEIR RECEIPT, AND EVEN IF THEY DO, THEY'LL JUST IGNORE IT RATHER THAN GO TO THE TROUBLE OF GETTING IT REFUNDED.

  Business Response

  Date: 07/14/2025

  Dear ****** *****:
  
  I am sorry to hear this. I received your complaint to the Better Business Bureau page for Spokeo, on July 10, 2025 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
  
  Please allow me to explain the charges associated with services selected to your account. Since all ********************** subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. Furthermore, cancelling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased. Please note, while our subscription services do include, name, email, phone number, and address searches; any additional services such as historical records, court records, PDF downloads, Investigator reports, enhanced background reports, or higher search quotas are offered for an additional price. I apologize if this was unclear.
  
  When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
  
  I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our ************* team through our contact page, ************************************* where we are available by phone, email, and chat 7 days a week from 5AM to 6PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
  
  Thanks
  -Spokeo *************

• Initial Complaint

  Date:07/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my subscription twice and they still took $30 from my account. Please give me a refund. I desperately need that money. Im begging you.

  Business Response

  Date: 07/09/2025

  Dear ****** ********:
  
  I received your complaint to the Better Business Bureau page for Spokeo, on July 9, 2025 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
  
  Please allow me to explain the charges associated with services selected to your account. Since all ********************** subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. Furthermore, cancelling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased. I apologize if this was unclear.
  
  I can confirm that this subscription has already been disabled back on July 8, 2025. This discontinues all future charges for Spokeo.
  
  Upon reviewing your account, I see that this matter has already been handled and fully addressed by a Spokeo ************* agent on July 9, 2025. 
  
  I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our ************* team through our contact page, ************************************* where we are available by phone, email, and chat 7 days a week from 5AM to 6PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
  
  Thanks!
  - Spokeo *************

• Initial Complaint

  Date:07/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my membership over a month ago with Spokeo. It took $30 out of my bank account and I had to recancel the subscription I ALREADY canceled. I really need that $30.

  Business Response

  Date: 07/09/2025

  Dear ****** ********:
  
  I received your complaint to the Better Business Bureau page for Spokeo, on July 8, 2025 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
  
  Please allow me to explain the charges associated with services selected to your account. Since all ********************** subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. Furthermore, cancelling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased. I apologize if this was unclear.
  
  I can confirm that this subscription has already been disabled back on July 8, 2025. This discontinues all future charges for Spokeo.
  
  Upon reviewing your account, I see that this matter has already been handled and fully addressed by a Spokeo ************* agent on July 9, 2025. 
  
  I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our ************* team through our contact page, ************************************* where we are available by phone, email, and chat 7 days a week from 5AM to 6PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
  
  Thanks!
  - Spokeo *************

• Initial Complaint

  Date:07/07/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Several months or more ago I used Spokeo to try to find a lost relative. I agreed to pay $.95...the search was not successful. I never thought about it again until a few months ago when reviewing my credit card statement I saw a charge of $29.95 for "Spokeo" with no other documentation. I checked again on subsequent credit card summaries and the charge appears again though I never signed up for anything other than the $.95 one time fee......I see that this has been a recurring problem with Spokeo and I would like it stopped and have my money refunded to me.

  Business Response

  Date: 07/07/2025

  Dear **** ********:
  
  I received your complaint to the Better Business Bureau page for Spokeo, on July 7, 2025 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
  
  Please allow me to explain the charges associated with services selected to your account. Since all ********************** subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. Furthermore, cancelling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased. I apologize if this was unclear.
  
  As requested, I can confirm that this subscription has been disabled today, July 7, 2025. This discontinues all future charges for Spokeo.
  
  As a courtesy, I have gone ahead and approved an electronic refund of $29.95 today, July 7, 2025. Please allow up to 7 - 10 business days from this date to see this refund returned to your payment method on file. An automated Spokeo email confirming these changes was sent to the email address on file for your records. If you did not receive that email, please save this one for your records.
  
  I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our ************* team through our contact page, ************************************* where we are available by phone, email, and chat 7 days a week from 5AM to 6PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
  
  Thanks
  -Spokeo *************

  Customer Answer

  Date: 07/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:07/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Spokeo is charging me a monthly subscription fee for something I did not sign up for and am not able to cancel. Allegedly I would be able to cancel easily by logging in, but I do not have a login email/password with this business, so I'm unable to. I've tried resetting my password and logging in with ******, but I never get a reset email because I do not have an account. I don't even know what it is or how they got my credit card information. I'm pretty sure this is a scam, and I can't contact the business.I've disputed with my bank, and now have to get a new card to stop the transactions, but I want a refund for the $195.50 that they've charged me in the last year.

  Business Response

  Date: 07/07/2025

  Dear ****** *****:
  
  I received your complaint to the Better Business Bureau page for Spokeo, on July 6, 2025 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
  
  Please allow me to explain the charges associated with services selected to your account. Since all ********************** subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. Furthermore, cancelling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased. I apologize if this was unclear.
  
  I can confirm that this subscription has already been disabled back on July 5, 2025. This discontinues all future charges for Spokeo.
  
  As a courtesy, I have gone ahead and approved six (6) electronic refunds of $14.95 today, July 7, 2025. The six (6) refunds of $14.95 represent all the refunds made in 2025. Please allow up to 7 - 10 business days from this date to see this refund returned to your payment method on file. An automated Spokeo email confirming these changes was sent to the email address on file for your records. If you did not receive that email, please save this one for your records.
  
  I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our ************* team through our contact page, ************************************* where we are available by phone, email, and chat 7 days a week from 5AM to 6PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
  
  Thanks
  -Spokeo *************

  Customer Answer

  Date: 07/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:07/05/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Despite concerted efforts and prior requests for a right to deletion to prevent future sharing of my personal data from Spokeo and their family of sites such as ThatsThem, they have continued to reinstate my information. The sharing of information poses significant safety and privacy concerns leaving individuals vulnerable to exploitation and misuse of the data collected and sold. The potential consequences are the increased risk of fraud, identity theft and threats to personal safety. Implementing an opt-out process should not create increased difficulty for consumers who wish to submit a request to opt-out of the sale of their data. This is a formal notice to Spokeo that they stop collecting, selling, or sharing my information. Lastly, this search engine has a duty of care to ensure the accuracy of the data collected prior to being made public as some of the information is not true or accurate. Please see the attached images displaying my contact number, email, prior home address and spouses information. ************************************************* *******************************************

  Business Response

  Date: 07/07/2025

  Dear Requester:
  
  I am deeply sorry to hear this. I received your complaint to the Better Business Bureau page for Spokeo, on July 5, 2025 regarding our service, and I am happy to assist in resolving this matter.
  
  We collect publicly available information from a variety of public sources, including phone books, social networks, marketing surveys, real estate listings, business websites, and other public sources (Public Information). These types of information constitute publicly available information under state privacy laws and are therefore exempt or outside the scope of those laws.
  
  That said, we have long been a leader in making it easy for consumers to opt-out and suppress their information from public display on Spokeo.com. Therefore, I've gone ahead and removed your information from being displayed on our site. Should you find another listing containing public information about you on Spokeo.com, the fastest and simplest way to make your request is via our easy, self-service tool located at www.spokeo.com/optout. This tool is available to anyone (regardless of place of residency), and the only information you will be required to submit is the link to the Spokeo profile containing your information and an email address to which we will send an email requiring you to confirm your request.
  
  Please note that the correspondence related to this matter will only be used for purposes of handling this matter.
  
  I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our ************* team through our contact page, ************************************* where we are available by phone, email, and chat 7 days a week from 5AM to 6PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
  
  Thanks
  -Spokeo *************

  Customer Answer

  Date: 07/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.